SuperHub becomes standard kit
 

Just a heads up to everyone

From this Wednesday 21st the SuperHub becomes the standard kit for all customers taking broadband and upgrading.

The VMDG280 (D2 Hub) will still be used for fault swaps where available, however eventually the SuperHub will be supplied for fault swaps too

Re: SuperHub becomes standard kit
 

good :D

Re: SuperHub becomes standard kit
 

Should have been one kit from day 1!

Re: SuperHub becomes standard kit
 

yup, better late than never I guess

Re: SuperHub becomes standard kit
 

What a silly thing to say...are you on the festive wine early ? :p:

kit needs upgraded for lots of different reasons,the network it's connected to evolves and in turn so does the kit connected to it..
if we followed your way of thinking then cars would still have stone wheels :D

Re: SuperHub becomes standard kit
 

I think the fact the hub was only out for 1 year shows how 'future proof' it was. The price between the hub s can't be that much and the cost of refurbishing old hubs when they upgrade to xl costs too

Re: SuperHub becomes standard kit
 

I have a feeling the D2 was always planned to be a interim solution. It's why it was basically the stock Netgear design and interface compared with the custom design of the SuperHub

Re: SuperHub becomes standard kit
 

This isn't a bad thing at all.

I won't be sorry to see the back of the VMDG280, if only because it is a lot easier to advise relegating the Superhub into bridge mode, when compared to talking people through configuring a third party router as a wireless access point and placing it within the VMDG280 subnet.

Speaking of which, does anybody know how this affects development and deployment of firmware for the VMDG280? I know a few people are desperately awaiting modem mode for their Hubs.

Phil.

Re: SuperHub becomes standard kit
 

an incentive to upgrade to a SH?

Re: SuperHub becomes standard kit
 

So its no longer "Super" (was it ever? :p)

Re: SuperHub becomes standard kit
 

yeah, it defo needs downgrading to "hub" status and then they can make something which is actually worthy of the name

Re: SuperHub becomes standard kit
 

Does this mean the 20MB>30MB upgrade charge of £30 is now scrapped?

Re: SuperHub becomes standard kit
 

Will virgin now bother with bridge mode on it?

---------- Post added at 18:27 ---------- Previous post was at 18:26 ----------

If you already have a superhub, then yes, if no then you'll still need one

Re: SuperHub becomes standard kit
 

make sense, this raises a couple of questions tho.

will docsis1 configs be made for the superhub if bottom tier customers are getting it, if not will all new customers on the superhub on the bottom tier be put on docsis3.

Re: SuperHub becomes standard kit
 

Considering that customers on BB S/M and L have always been able to get the SuperHub for a fee then I would assume approriate configuration settings are already available for each of them

Anyway isn't D3 just basically D2 with channel bonding (which wouldn't be required for the bottom tiers)?

Re: SuperHub becomes standard kit
 

Next virgin should abolish Tech installs for 50Meg and 100meg for folk already with a superhub

Re: SuperHub becomes standard kit
 

If you are on a 10Mb or 20Mb tier and you are given a Superhub it automatically tunes to the relevant Cisco 10/12 or Motorola CMTS they do not tune to the VXR7200 CMTS's which now seem to be getting replaced as we see fewer of them.

Re: SuperHub becomes standard kit
 

How would the config file know where to go without an engineer pointing the way?

Re: SuperHub becomes standard kit
 

MAC address?

Re: SuperHub becomes standard kit
 

You speed can be changed by Customer Services simply by putting the correct code on your account and sending a provisioning signal to your modem, takes literally seconds and a reboot.

Re: SuperHub becomes standard kit
 

Correction. Cars never had stone wheels, not even the Lada.

Re: SuperHub becomes standard kit
 

https://www.cableforum.co.uk/images/...2011/12/29.jpg

;)

Re: SuperHub becomes standard kit
 

Brilliant. :LOL:

Re: SuperHub becomes standard kit
 

lol thanks for pointing that out :p: i really was hoping i would have got away with that one :D:D:D

Re: SuperHub becomes standard kit
 

The same as when they posted Superhubs out for the 20 > 30Mbps upgrade perhbaps.
Via the phone activation, they already have the MAC on file

Re: SuperHub becomes standard kit
 

Any news on this yet ?

Re: SuperHub becomes standard kit
 

There is no change to the fees

Re: SuperHub becomes standard kit
 

Thanks for the quick response :)

Re: SuperHub becomes standard kit
 

Bad news,
I've had the superhub and it's rubbish. Wireless performance/signal and reliability is horrible compared to the standard VMDG280 kit.

Cue a lot more complaints about it.
A lot more effort + £££ has to go on the internals if VM ever release a premium SuperDooperHub in the future rather than the design.

Re: SuperHub becomes standard kit
 

The superhub is fine and works well..if you need/want better wireless performance then put it in modem only mode and use your own router :p:

Re: SuperHub becomes standard kit
 

How can you say its fine when my dlink615 issues all over it, it's a piece of junk

Re: SuperHub becomes standard kit
 

That's the thing though.
This so called Superhub was "supposed" to be super. It's got hub in it's name for a reason but frankly didn't live up to it. The 280's a real SuperHub:cool:
The modem mode is a workaround to problems that should never had come about for a premium product.
I've gone back to the hub so was just ranting really :monkey:

Re: SuperHub becomes standard kit
 

how can i say its fine......quite easily..


'it's fine'

listen m8 you have been having issues...that is you not me..i have been having no issues with it...so in my opinion it is fine..i do not use wireless.all my devices are hardwired.as i said if you are having problems or issues with wireless then use the hub in modem mode and use your own router..

apart from the wireless issues with the hub it works fine ...stop moaning you sound like a little girl :p:

---------- Post added at 16:08 ---------- Previous post was at 16:06 ----------


lol just lol.... what was the point then posting haha :D:D

it's a funny old world we live in init :D

Re: SuperHub becomes standard kit
 

I don't want to use my router, I want a SUPER hub

Re: SuperHub becomes standard kit
 

lol jb you are adamant man..... i will give you that :p:

i can't fault you there :D just keep using your d-link and live in peace :D

Re: SuperHub becomes standard kit
 

Keep on lol-ing u wally :D
I love a good ole rant me!:mad:

Re: SuperHub becomes standard kit
 

I see my attempt at sarcasm failed horribly!

Of course they could do that.

I'm waiting in tomorrow for the engineer to upgrade me from 30 to 50mbps.

I expect they'll have to do NOTHING other than call it in.

We've been through many speed upgrades in the past that used only a config file change:

512kbps->1mbps, 1->2, 2->4, 4->10, 10-> 20

Re: SuperHub becomes standard kit
 

Did this actually happen?

Because the website has not been updated.

http://shop.virginmedia.com/broadban...s-routers.html

http://shop.virginmedia.com/broadband/up-to-10mb.html

Maybe VM are just slow to update their site.

Re: SuperHub becomes standard kit
 

I doubt all standard hubs have been taken from installers, so I think in the interim some customers will still receive the standard hub on the lower tier as with when we swapped over to the hubs from the Ambit 256, some customers were still installed with them for a week or two.

Re: SuperHub becomes standard kit
 

yup, and then when they get given a shub instead of a normal hub then it is just an added "bonus" (or super screw over depending which way you want to look at it :) )

Re: SuperHub becomes standard kit
 

The vast majority work without any issues and mine included.

System Up Time 43 days 03h:44m:48s

The above is only due to a localised short overnight powercut otherwise it would have been closer to 5 months.

Re: SuperHub becomes standard kit
 

Okay is there a way in this case to break my 255 and get a free sh

Re: SuperHub becomes standard kit
 

At present you will still get what is on the shelf in the warehouse so it could easily turn out to be a standard hub until the stock runs out so I would leave it until the end of January before calling up with a fault.

Re: SuperHub becomes standard kit
 

If you break your 255 you'll get a regular hub, I got handed a big box on the 23rd

Re: SuperHub becomes standard kit
 

You will still be issuing them until they run out.

Re: SuperHub becomes standard kit
 

no more standard hub on VM's site :D

http://shop.virginmedia.com/broadban...s-routers.html

http://shop.virginmedia.com/broadban...-packages.html

Re: SuperHub becomes standard kit
 

And now you can consider yourself blessed with the shub:


Virgin Media Super Hub

Discover unbeatable wireless with the Virgin Media Super Hub combined modem and router. Features include:

The best wireless broadband performance available
............
............


Can somebody pleeeeeeeeeeeeeeease sue them for trade desciptions act or something

Re: SuperHub becomes standard kit
 

All they need do is alter that to say...

The best wireless broadband performance available from VM

and it is spot on now.

Re: SuperHub becomes standard kit
 

not really the dlink and net geear n rotuer they where giving as part of 50mb upgrades years ago are better than teh superhub, the superhub as wireless router is completlely utter rubbish, modem is on par with vmg300 but i sitll think the vmg300 is better less other crap in the modem to cause faults

Re: SuperHub becomes standard kit
 

they were being sarcastic mate.. they hate it :(

Re: SuperHub becomes standard kit
 

unfortnally im not able to understand scarism esicpally not in real life never notice it it just pass me by down side of autism only upside makes me smart :D

Re: SuperHub becomes standard kit
 

Virgin superhub, reboots blue wifi

Re: SuperHub becomes standard kit
 

woooohoooo

https://www.cableforum.co.uk/images/...2012/01/28.gif

Re: SuperHub becomes standard kit
 

Well one thing for certain is that the VMNG300 will never reappear as the future is with the Superhub as it alone has 8 downstreams and works in exactly the same way as the VMNG300 when in Modem Mode.

So if you VMNG300 dies the will only be one device to replace it and that is everyones favourite the Superhub, so cherish your old device while it still works.https://www.cableforum.co.uk/images/...2012/01/28.gif

Re: SuperHub becomes standard kit
 

trust me i am, hecne why witht he free upgrade ill insist on keepign the old modem even if it means i get a slower speed

i knew when virign annouced trials for the superhub being one week that that was the future because it cheapr for them i just wish they realise come tiem for the hardware replacement that will be require for 1gbit and above that they offer a modem only and no crapyp wireless built in when i have to use it i will eb doign extensive testing to make sure once in mdoem mode the wirelss is dead in fact ill probally turn off the broadcast ssid, then turn off wirelss then go onto mode mode to be extra safe

Re: SuperHub becomes standard kit
 

I am on 30Mb and have been since February without any issues but no one wants to hear that and considering that I am shortly to be made redundant by Virgin Media why would I not be telling the truth because if I had issues I would post my own thread about them, sadly though it continues to work as before.

Re: SuperHub becomes standard kit
 

well ill be honest i aint seen the recent firmware but when i had seen it was crap but eventally ill be moved over to it but froma networking background i think it crapo and you should never build the wirelss into the modem in my books its a security threat

Re: SuperHub becomes standard kit
 

Well any wireless could be a security threat then.

Re: SuperHub becomes standard kit
 

yes it can hence why i onl use wpa2 or radius authentication i personal have it built into my linux firewall and since the firewall has only the basic for a firewall so no other mince it safer but still has risks

Re: SuperHub becomes standard kit
 

You do know what wireless security the is on the Superhub working in the Scottish call centre I presume, and that you should have a decent password as well regardless of what router you use.

Re: SuperHub becomes standard kit
 

that standard ;) but ill let you intoa secert ;) unless it about 20+ character even in wp2 it can be cracked :O unless the password is something like Hyu%84h which cant be cracked easily even with the brute force crackign techiqnues

Re: SuperHub becomes standard kit
 

That is no secret unless you are just an ordinary user, you would be better of using a 64 digit hexadecimal key if really worried about security.

Then again even with a half decent password no one is really going to try and crack your network unless they are either sad or desperate.

Re: SuperHub becomes standard kit
 

i better sort my password out

Re: SuperHub becomes standard kit
 

yip 64bit hex nather i perosnal rather go with 256bit ;) im freak in that way, trust me there some sad peopel out there so the mroe i protect the better

oh sorry about the job lose it only just sunk in there losing vaulable team member :)

Re: SuperHub becomes standard kit
 

Most routers tend to only offer 64 bit though.

Re: SuperHub becomes standard kit
 

i know it easily crackable to, i tend to use radious server wher ei can ditact the encyption

Mine is a 64 character key generated by windows completely random using letters and numbers on wpa2

No way that's gonna get cracked any time soon lol

Re: SuperHub becomes standard kit
 

is it under 16 charcafter if so yes i can be cracked unless it a crypted password like U8%$J4d

No it's 64 character

Re: SuperHub becomes standard kit
 

I wasn't being sarcastic, that was a copy and paste from the official shub page provided by the link in the post above

Re: SuperHub becomes standard kit
 

64 character well you must have a fun job remember it

Re: SuperHub becomes standard kit
 

people love to mock me when I praise Linksys but my last 2 linksys routers have both supported AES256, I got the impression that that was the standard these days

Re: SuperHub becomes standard kit
 

nope very few support it but they should as it more secure ive not managed break my own rotuer with it but i have 64bit

Lol I don't it's impossible to remember as its a Mashup of characters and numbers.

So I've got it on a USB drive in a notepad file then just a case of copy and paste.

Re: SuperHub becomes standard kit
 

So effectively, your super secure password is actually far less secure than a much shorter one that you could actually remember?

Re: SuperHub becomes standard kit
 

i wouldnt want to be you typign that intoa iphone or android small phone lol

Does take a while :( then I realised I could just email the key to myself and open it on the phone that way. Lol

Re: SuperHub becomes standard kit
 

you need a connection in the first place :p my 3g doesnt always works so i have a fun job with that oen :) but ood way to do it

Re: SuperHub becomes standard kit
 

Out of curiosity, which scenario do you think is more likely:

Someone taking 10 computers and sitting on your network for 2.264735807442766e+27 years (A very low estimate actually, this is for a 20 character password containing no punctuation)

Or

Your pendrive is stolen / Your email account is hacked / God knows what else you've stored it on and it's accessed that way?

Re: SuperHub becomes standard kit
 

interesting question

assuming the password is dictonairy type word i say 1 but if it 20 randonm character for instance hdffgkldjfdhdkfhldfgerr i say 2

Re: SuperHub becomes standard kit
 

actually it doesnt work exactly the same way so stop spreading misinformation please.

We get it, you dont like the vmng300 because your employer ditched it.

Re: SuperHub becomes standard kit
 

You've all missed the amazing security offered by the Superhub - you can't pick the wretched thing up through most walls so it's as safe as wired even without any encryption at all :)

Re: SuperHub becomes standard kit
 

You are one of the few who disbelieve that it actually works the same as a VMNG300 and that device was ditched because it was incapable of going forward with 8 downstreams unlike the Superhub which makes it an outmoded piece of junk which sooner rather than later you will need to use.

They should have bought off the shelf equipment from Motorola and Cisco as it would have been compatible with the CMTS's that we use plus they would have been a known quantity regards performance.

You do though have a short memory when it suits you, I a being made redundant by my employer so why oh why would I say a device was better if I did not think it was true.

Re: SuperHub becomes standard kit
 

doh! I knew I missed something out on the list of those amazing features :D


It might try to behave the same as a modem (not neccessarily the VMNG300) but Ignitionnet has said it isn't because it isn't a modem as such, but a fully bridged router. I don't pretend to know the technical ins and outs of what the difference is between the two and I doubt very much that it should make a difference to performance, but I definitely attribute the problems I was having in the rubbish speed tests I was getting when I had one (two) to it. It is no co-incidence that as soon as I went back to the VMNG300 they shot straight back up to where they should be.

Re: SuperHub becomes standard kit
 

If your VMNG300 develops a fault you can only have a Superhub though to replace it.

As I said above they should have bought Motorola and Cisco devices as they work in the correct way with the CMTS that are on the network, cost should not come into it as it is probably a negligible amount anyway.

Re: SuperHub becomes standard kit
 

Masque all I see in you is someone who is 100% loyal to whatever their employer does.

I guarantuee if VM brought out a new modem or reverted to the vmng300 you would then be calling the superhub a obselete peice of junk. You just towing the partyline.

Be careful because many customers will still be using vmng300s those who have never changed tiers since they had it installed and those who were given it before it stopped been handed out. VM still support this device they just no longer supply it. The 2 are different things.

I am the wrong person to say to the devices work 100% the same way as I have seen repeatedly that they dont, remember I had both activated at once for a while and I was able to swap them at will and as such compare performance in jitter and throughput. Not to mention ignitions explanation which I agree with. A router in a bridge mode is not the same as a modem, it acts like one but isnt exactly the same.

Re: SuperHub becomes standard kit
 

The VMNG300 will not make a return as it only supports 4 downstreams which makes it obsolete as the service heads towards 8 downstreams so with the VMNG300 faiing to meet that criteria it is a piece of junk.

Tell me something if a company was making you redundant would you be showing brand loyalty if so the is something not quite right, I tell it as I see and and have read enough about the devices in work to know a lot more than I could ever post on a public forum with regards the future.

The Superhub has been made the default device across all tiers and when your beloved VMNG300 bites the dust you will have to accept it as the replacement as the are no more VMNG300 modems to be had anywhere.

Again the very important fact to remember is that in a few months I will be made redundant that does not make someone a fanboy oddly enough in the real world.

Re: SuperHub becomes standard kit
 

I dont have to accept anything, I could choose to leave VM if I felt the service via the CPE wasnt good enough.

Re: SuperHub becomes standard kit
 

the superhub adds to base ping rate and jitter, this has been confirmed by many users, so is FACT

the superhub allows for 8 downstreams, which makes it able to cope with speeds over 200mbit - FACT

on 30, 50 or 100, my OPINION is that the VMNG is better, it can acheive full speed while providing lower ping and jitter. whichever you think is better is up to you both (chrys and masque) but the facts are above

Re: SuperHub becomes standard kit
 

You can do 200Mbit with the VMNG300 - if you limit it the product to 4 downstreams

However Virgin have already started to use more than 4 downstreams for 100Mbit, so that requires the VMDG480 to work correctly.

Re: SuperHub becomes standard kit
 

acutally i think ( im not 100% sure not even sure masque might be able to give a defintive answer to this probally need someone to upgrade to 200mb on vmng300) but i am pretty sure it auto negeotiated the downstream channel rate and i think each channel has a maximum of 60mb through it (to long since i looked at the specs so please dnt grill me anyone) so in thoery can do 200mb but above 200mb i think you will need mroe downstream channels

but since superhub in modem mode is basically jsuta bridge it adds latency there no covering or hiding this, it in the simplies form think of cable length, the logn the cable length of say cat5e the speed degrades as with jitter and ping the shorter the better, it basically adding length to the cable run. if it had a amplifier so boosting so to say the shorten the cable length so in thoery makign the cable length be logner similar to how you do some networking, then it would probally act the same as vmng300 in modem mode but sadly it doesnt it jsut plain router switched to bridge mode :S

Re: SuperHub becomes standard kit
 

50mb per channel, so the VMNG would be able to do 200mbit if it was uncontended

that second paragraph is wrong as well, sorry :(

Re: SuperHub becomes standard kit
 

Which will never happen, you might as well try and put a 3COM Tailfin on 20Mb for all the good it will do.:D

Re: SuperHub becomes standard kit
 

never goign to happen but i tohught it ocudl handle it ;)

---------- Post added at 14:44 ---------- Previous post was at 14:43 ----------

it is right but my way of explaining myself isnt always te best

Re: SuperHub becomes standard kit
 

They really struggled on 10Mb, brought out for 512kb.;)

Re: SuperHub becomes standard kit
 

oh the good old days of first true broadband :O prior to moving to telewest at te time for cable broadband not long after it came about i was on dual isdn line :D

Re: SuperHub becomes standard kit
 

If I remember right you work for VM in tech support.

I rather hope it's not in broadband. Cable does not negotiate downstream channel rate.

---------- Post added at 17:58 ---------- Previous post was at 17:55 ----------

Are you saying that the an extra few metres matters at 2/3rds the speed of light, and that it'll add jitter given that Ethernet operates on fixed timings and uses CSMA?

Re: SuperHub becomes standard kit
 

if that is the case I am even more concerned then why he is asking Masque for his opinion. I suppose it is as good as the tech guys I spoke to telling me that each channels only runs at 20mbit, 4 channels is 80mbit, which is why I needed to the shub for 100mbit :D

the difference in cable length is negligable until you start getting close to that 100m limit and as Igni has mentioned, that is due to ethernet using CSMA/CD and getting a response back in time before a frame is put on the wire.

Re: SuperHub becomes standard kit
 

Ignitionnet knows his stuff.:)

Re: SuperHub becomes standard kit
 

as normal i use poor examples to express myself since i am crap at expressing what i mean, i wasnt meaning anytihng about the cat5e cable more a coparsion, ie that the longer the cable get the more breaks ie switches patch panels etc the more so to say interferences taht means the singal gets poor

i meant that the superhub kinda acts the same as the router adds a break so itnerference so even in modem mode is not goign ot be the nea rthe same as a modem which has one less interference does that majke sense?

edit: i think i mis put myself across on wha ti mean about the channel, i meant teh docsis 3 maximum per channel

ive always had a problem expressing wha ti mean, thoery i udnerstand and i generally can explain wha ti mean in person wher ei can also use examples psychical ones and people can see i udnerstand it but written im like a foriegn trying to write english no offense to foriegn jsut my written english is extremely poor inclding express english