can we really write it off?
 

Hi,

loads of people, write off the superhub, but now R30 is out.. is it a misconception and quick judgement that we should all write off the superhub as a useless piece of junk.. in favour of the VMNG300.

Previously prior to R30, I have to agree with using the VMNG300... superhub rebooted all the time, its wireless was next to unusable with constant dropouts. However R30 does seem to of resolved most of these complaints and I have to say ive not had to reboot for a long time now.

Wireless range isnt much to be desired for though lol, as is build quality.. I had a cable connection rip straight out the back.. and when I opened the unit to repair it found there to be next to 0 solder holding it in to begin with.

But I wouldnt say the superhub is still that piece of junk many people make it out to be.. and in the right conditions it can achieve the top speed happily as shown below,

https://www.cableforum.co.uk/images/...2011/12/32.png

http://www.pingtest.net/result/52678777.png

and from what I can see, anybody with is having unsatisfactory quality in regards to wireless or the inbuilt switch or routing capabilities can put the device into modem mode which makes it just like the VMNG300 anyway.. with the added bonus of supporting more channels which VM are currently rolling out.. 5 in some areas already. When the VMNG300 only supports 4 channels.

yes ok.. the service will work on 4 channels but if it is load balanced over more channels you are more likely to hit the top speed and have a more consistent speed.

So ive opened this thread as a debate and poll of oppinion.

Re: can we really write it off?
 

It works perfectly fine in modem mode and that's what I voted.

Having a combined cable modem and router is a good idea, no doubt about it, but the implementation has not been as good as the concept.

I expect that the faults will be fixed in due course, as Netgear aren't exactly amateurs at this sort of thing, so hopefully we will see the product become what was intended.

Re: can we really write it off?
 

[QUOTE=buckleb;35347116]Netgear aren't exactly amateurs at this sort of thingQUOTE]

exactly, so how on earth have they been able to go the best part of a year fobbing people off with what was basically a worthless piece of junk. I don't know how they got away with it tbh. At the end of the day even if they come out with an update that fixed everything and made it work perfectly, the damage is already done.

Even though the whole point of the shub is that it is future proof, it isn't going to be around in 2 years and they'll have something else, but knowing how they have handled the shub, I won't be looking forward to any new hardware when it is announced, I'll be holding my head in my hands crying.

Re: can we really write it off?
 

It is rather pointless including the VMNG300 as they are no longer issued and nor are they even manufactured and the ones that are left on the network will be replaced with a Superhub if and when they go faulty, plus the VMNG300 can only run 4 downstream channels unlike the Superhub which can run 8 downstream channels, so sooner rather than later you will need a Superhub to replace your defunct VMNG300.

I voted for Modem Mode as it gives everyone the ability to use the Superhub with their chosen router of choice.

Re: can we really write it off?
 

Purely voted super hub because it hasnt given me much hastle and the fact it requires 1 plug and less wires than a modem and router is also a bonus, not to mention its looks. Although it could have been so much better. Waiting on the Super Duper hub now :)

Re: can we really write it off?
 

when i win the euromillions I am going to have a vmng300 made with 8 downstream channels and give it to everyone for free

Re: can we really write it off?
 

Wouldn't want a superhub in my house. ...

Re: can we really write it off?
 

They would make nice paperweights.:D:D:D


Quite happy with my Superhub as it does exactly what I need without the need to replace it in the short term.;)

---------- Post added at 19:27 ---------- Previous post was at 19:25 ----------

Sooner rather than later you will have no choice unless they bring out a replacement which will probably still be a hub, remember 8 downstreams are rolling out and therfore your VMNG300 is not futureproof.;)

Re: can we really write it off?
 

Whys that as l have never encountered too many problems with it.

Re: can we really write it off?
 

Same here. I have had it for 5 months.

Re: can we really write it off?
 

Never had a problem in 10 months in either standard mode or modem mode it has just sat their and done its job without any issues.

Re: can we really write it off?
 

I'll provision them for you :D

Re: can we really write it off?
 

I hate to but https://www.cableforum.co.uk/images/...2011/12/24.gif:D:D:D

Re: can we really write it off?
 

Since R30 I have to say that the Superhub is one of the most stable routers I've used.

BUT the wireless signal is terrible.

I have bought a wireless access point to get around that though.

It would also be nice to see some further firmware improvements. It's missing a lot of features that other routers have and I'm sure they could make some performance improvements.

Re: can we really write it off?
 

I tried 4 in total and they all constantly rebooted In my house, never again, pulledmy hair out untill i installed my vmng300. 4downstream is fine for me, it's virgins problem not mine how they will load balance my torrents

---------- Post added at 20:16 ---------- Previous post was at 20:15 ----------

My dlink615 budget router has been rock solid, wipes the floor with te hubs

---------- Post added at 20:17 ---------- Previous post was at 20:16 ----------

Never!!!!

Re: can we really write it off?
 

VM won't mind him paying for a new modem ...


There's no bubble I could provision it .. :) lol

Re: can we really write it off?
 

I didn't give the SH a chance to show me what it could do in full mode. Why should I when I have a perfectly good router a WNDR3700? It's modem mode for me. No reboots and perfect performance.

https://www.cableforum.co.uk/images/...2011/12/30.png

Until they replace the SH with new kit that proves itself then that is the way I will stay.

Re: can we really write it off?
 

Never say never as you may not have a choice.

https://www.cableforum.co.uk/images/...2011/12/24.gif

[img]Download Failed (1)[/img]

Re: can we really write it off?
 

huawei or net gear.....

https://www.cableforum.co.uk/images/...2011/12/34.jpg

Re: can we really write it off?
 

We only supply Netgear hubs of both types.;)

Re: can we really write it off?
 

One day, there will be a hub that's fit for purpose.... One day, not today, maybe may

Re: can we really write it off?
 

Mine works perfectly as do the majority especially so in modem mode if you want to use your own router.

Re: can we really write it off?
 

I don't want to use my own router, I want a superhub that can handle mild interference without rebooting

Re: can we really write it off?
 

Mine has never rebooted except for when they sent the new firmware, not once.

Re: can we really write it off?
 

Well unfortunately I can't live in your house to enjoy a non rebooting superhub, but good for you that you have a working hub, makes me feel happy that it works in your house :p

Re: can we really write it off?
 

Well here's another one.

Works fine since R30 even as a router and i am using 5ghz wireless :p:

https://www.cableforum.co.uk/images/...2011/12/28.png

Re: can we really write it off?
 

I don't believe in a million years you have got that wirelessly

Re: can we really write it off?
 

Not the speed test , It does not take the brains of an arch bishop to know you cannot get that speed on 5ghz :)



The fact my 5ghz works at all is why i brought up 5ghz:rolleyes:

My local area is flooded with all sorts of routers so to get a clear band i need to use 5ghz

Re: can we really write it off?
 

I have had my Superhub since the 9th February and it has been solid with no reboots.

System Up Time37 days 04h:05m:36s this only because we had a minor powercut in the middle of the night.

Re: can we really write it off?
 

I have to say aswell my Superhub has been fine, had one issue with the wireless and all I needed to do ws change the channel, I will add the standard hub lasted me a week.

Re: can we really write it off?
 

My (4th) Superhub has been up for months. Up in the loft from which it will never ever return unless VM ask for it back.

R30 may well be stable for many but the router section still sucks big time and it's miles bigger and uglier than my VMNG300. More than 4 channels? - I don't care as it will be fine for the 10Mbps I've downgraded to and will stay on until I can get Infinity.

The Superhub is just one of the many VM fails during the short time I've been with them....

No show engineer.
Random switching to the wrong tap requiring an engineer visit.
Oversubscription followed by switch to an only marginally lower utilisation port.
TBH compared to those getting the SH swapped out for a VMNG300 was stress free.

I haven't bothered to vote.

Re: can we really write it off?
 

I'm not an early adopter, prefer to let everyone else suffer the pain of new stuff. I've been watching the forums for a while and have been hanging back from upgrading my broadband mainly due to the SH problems. I read the other day SH now had a modem mode, thought I would finally take the plunge.

Hooked it up direct to a PC, activated it over the phone, switched it to modem mode (it updated automatically from R19 to R30), then reconnected my Buffalo WZR-HP-G300NH router. All working like a dream getting 33mb speeds...

Glad I waited.. :-)

Patrick

Re: can we really write it off?
 

I have voted modem mode. We have had the Superhub for around two months now so have always had it with R30 installed. I was not impressed with the wireless or routing performance which is a shame, as the idea of an all in one device really suited me. I am using my own router, an ASUS RT56U. If future firmware updates improve the wireless performance of I would think again though. It would save a lot of cabling mess if I only had the Superhub.

Saying that though, the ASUS is a bit of a beast when it comes to performance and it's simultaneous dual band offering was really what sold it to me.

Re: can we really write it off?
 

Sorry mate I just got this wirelessly off WNDR3700 with SHUB in modem only mode. (Updated confi.) This PC is in opposite corner of the house than my router, three walls and a ceiling en route.

https://www.cableforum.co.uk/images/...2011/12/24.png

https://www.cableforum.co.uk/images/...2011/12/25.png

https://www.cableforum.co.uk/images/...2011/12/26.png

Upstream is a bit low, but downstream is very satisfactory. I get consistent >104Mb of a wired connection on main PC.


There goes another. https://www.cableforum.co.uk/images/...2011/12/27.png

Re: can we really write it off?
 

The WNDR3700 is a 600meg wireless router. Why are you comparing it to a 300meg wireless router? Don't be silly.

Re: can we really write it off?
 

The 600Mbit specification simply means that it can transmit on 2.4Ghz and 5Ghz at the same time. Basically:

300Mbit on 2.4Ghz
300Mbit on 5Ghz
=600Mbit total bandwidth

Since a device can only connect to 2.4Ghz OR 5Ghz it's a fair comparison.

Re: can we really write it off?
 

i still don't believe it :)

I am going to test mine tomorrow and see what i get, I have never even bothered before because i thought it would be pants.

Re: can we really write it off?
 

Hi I’ve been putting off going from 20 to 30 but with the prospect of double speeds I did the deed this weekend.

Wired to main PC fine and then tried wireless and a crawl. Adapter kept dropping from 270 to 13.5 and misery set in . Went onto the forums and downloaded the inssider software and scanned for other networks. It picked up next doors and showed they were using same channel as me 1 +5. So as advised I changed to 11 and hey presto….same as wired. . Anyway have my main PC downstairs and PC upstairs running with same speed wirelessly. 2 blur ray players attached wirelessly, TV wired and receiver wired. All the units are talking to each other and streaming HD video from PC to Bluray and then TV. All perfect. And my phone aswell.

I always had about 19mb on the 20 tier so new had a pretty good line. I feel for the people who have had bad luck with the superhub but to generally trash it is unfair cos for many people it does work as advertised. My Dir 655 is in its box and with one less bit of kit plugged in and a drop from 30 to 28.50 a month im happy.

Hope the suffering customers manage to sort their problems out.

Of course ive probably jinxed myself now!

Re: can we really write it off?
 

So after you changed the wireless channel, you're getting great wireless performance from the superhub ?

Re: can we really write it off?
 

Yes.. the attached speedtest was from my pc downstairs.. The SH is in another room hidden away under a shelf covered in a blanket. Get the same speed from PC upstairs. Streaming HD video to Plasma via samsug smart hub . Its all wireless. Surfing the web is faster and downloaded some windows 7 updates at full download speed. Youtube thru wireless to bluray player and very good quality. Tried both PCs at once and getting very good speeds .. No dropouts at all. Count myself very luck..at the mo anyway:)

I recently had to open my superhub up to resolder the cable rf connection to the pcb.

Because there's so little solder it just pulled out.. And wasn't gonna wait a week for engineer as I need my connection.

Anyway I got some photos of the aerials inside, and you can clearly see why they are so useless.

If I'm allowed I can post that photo.

But what I did see was an opportunity to experiment.

I've got a spare superhub I was sent for just the power supply.. The hub itself I was told to junk by vm but at the moment I'm using it as a gigabit switch.

So because I've got this junk spare that I was told to bin I can swap casings should my working one require a swap.

But ive got some pigtails and 2x 9dB aerials on order.. And I'm going to try those on it.

If people would like to know the results I will post my findings..

But wouldn't recommend anybody else try it unless you have a spare unit

Re: can we really write it off?
 

you two are my friends

https://www.cableforum.co.uk/images/...2011/12/20.png

Re: can we really write it off?
 

As the Superhub has now become standard kit across all tiers the answer is a resounding NO!

Click me to read more.

Re: can we really write it off?
 

l will second that.

Re: can we really write it off?
 

well obviously

Re: can we really write it off?
 

I got the superhub when it first came out and went through two of them neither worked with wireless constantly dropping out.

I switched back to the VMNG300 and Dlink 615 router which were always rock solid at 50mb - wireless has never dropped out in 4 years and I always got full speed.

I gave the superhub another go and this time had 3 of them again they all had the same sort of problems wireless would drop out and I would struggle to get signal in certain areas of the house

I am again back with my rock solid VMNG300 and Dlink 615 and again literally have no problems and signal is strong throughout the house.

I am loathed to even bother trying the suberhub again even with the R30 release. The VMNG300 supports 50mb just fine and until I decide this isnt enough speed I wont be changing my set up

Re: can we really write it off?
 

So far 60% of folk don't rate the hubs wifi well. I wish virgin would get there finger out and get a new piece of kit fit for purpose in the supply chain

Re: can we really write it off?
 

Remember that is only on a forum so not a realistic poll.;)

Re: can we really write it off?
 

Usually all it takes is a change in the settings to solve the drop outs.

However I have have mine for over a year now and not had any issues with wireless at all.

Re: can we really write it off?
 

In my experience nothing stops the dropouts/poor wifi signal/slow speeds when there is mild interference

Re: can we really write it off?
 

I have my Superhub on top of my PC tower with a Samknows device and an Edimax router and facing that a steel filing cabinet and if I enable wireless and switch the Edimax into an access point then my laptop defaults to the Superhub and it does not drop out ever.

I think you will see my setup is not as recommended but it works perfectly.;)

Re: can we really write it off?
 

I have my Sh behind our LCD TV in the lounge, and we have no dropouts either.

(and most evenings, we have two laptops and two tablets logged on).

Re: can we really write it off?
 

So, wireless OK for some and not others. Probably environmental factors - wireless phones, type of house, interference from other wifi in the area etc. Of course some routers are more tolerant of this than others, and it sounds like the superhub is one of the less tolerant ones

Anyway - will upgrade if Virgin give me a sensible price. As per my last phone call though, an extra £15 per month to go from 20Mb to 50Mb is in no way acceptable.

Re: can we really write it off?
 

Voted Modem Mode.

Had a superhub forced upon me when I changed address and once r30 was released I have had zero problems.

I am currently on my 2nd superhub as VM insisted that it be changed with an install visit when I upgraded from 50mb to 100mb.

Re: can we really write it off?
 

My experience with the superhub has been mixed. I was quite excited to hear of an all in one unit to be honest. Less faff, less cable, less bulk and less power consumption. Possibly no less heat mind as I feel the superhub gets fairly hot compared to other routers.

I have had problems I won't lie. But....they have been manageable. To be fair, I was never really expecting it to be on par with the most robust work horse ever the Linksys WRT54GL I had years ago. This is VMs first ever all in one solution. It has been frustrating watching them roll out stuff untested or despite problems pointed out by BETA testers. The main issues I experienced were:


1: Having to turn off SPI firewall, IP flood detection and the other service I forget, in order to get stability and consistent solid performance.

2: Only use 2.4ghz wireless and 145mbps setting otherwise I have a nightmare with wireless clients dropping out or not negotiating a connection.


Once the above settings were in place everything started working more reliably, but it is still not perfect. Up until yesterday when I actually needed to get onto the router, I would say it was probably running for a good couple of months. I couldn't check however because the routers admin pages via http stopped responding and I could not get a logon page. This is the most frustrating thing with this router, it seems to lock up and stop responding when it does go wrong requiring a reboot, although I supose one would rather have this than it constantly rebooting itself, as despite not responding to logon the functionality as a router reamains so.

I really applaud an all in one solution that for once did not skimp on the internal LAN ports being Gigabit. For me, this was one of the main reasons I would have continued to use my own router elsewhere had they not been gigabit. I am all for minimizing clutter/power/components and simplifying so I like to try to make do with the superhub. I do not really find it gives any limitations on my home network as of yet, as I only do basic IP/Mac filtering and port forwarding rules anyway - all of which I can administer.

I am yet however to truely "rinse out" the Gigabit LAN transfers so I cannot speak of this performance, and I am not sure if the router supports wake on lan facilities as I could not get this working, although admitedly spent no more than 10 minutes on it last night.

I think it is hard to please everyone but personally I like an all in one solution in one box. If I had to make improvements on the next superhub box I would quite like the following to be addressed:


1: Wireless performance/range and stability. This seems to be the most common complaint.

2: Better stability generally, perhaps due to hardware improvements

3: Even lower power consumption.
This is easily possible with improved eco technology like ports that are "put to sleep" when not in use, wireless options etc. Also would like to see an option to change LED status lights on the unit at the very least to ALL OFF. This is a feature I would like to see more in other electronic products and which I hear more and more people asking for. Not everyone wants a room lit up like a christmas tree, especially at night time. The superhub is OTT with extremely bright blue LEDs which are unecessary for such a unit that is generally prefered to be never seen or heard and to "just work".

4: Less heat output. I personally think it gets too hot even idling with wireless off. Not sure why as it's hardly a small unit.

5: Smaller unit that is more traditionally square edged for hiding away.

6: Power supply that does not sqweeeaaalll at high pitches.



What would be nice (but these are more advanced features and unlikely to be wanted by majority of customers):

- Jumbo frames support
- Wake on lan function (possible via internet) built in
- VPN management options
- QOS features
- Bandwidth monitoring tools
- Better logging support

Re: can we really write it off?
 

If you complain about this on the VM Community Forum they will arrange a replacement. Not just the PSU of course as this is VM so you'll get a new hub complete.

Your stated initial hopes, disappointments suffered, and wishes for the future are pretty close to what mine were when I waited for the Superhub to become a free part of the 50Mbps package. It's a great shame that the hub didn't live up to the hype.

Re: can we really write it off?
 

As powerpacks do not come separately even with other ISP's you will always get a complete device.

Re: can we really write it off?
 

Perhaps to save money VM should stock up with some then. Even though the Superhub is virtually worthless putting them in landfill (which is what will happen to most) isn't a good idea.

Re: can we really write it off?
 

I doubt it would save much money otherwise I expect they would do so.

Re: can we really write it off?
 

Given what they probably pay for the things you may well be right but they should collect the old ones for proper disposal and they don't - I've had one to bits and there's another in the loft they haven't asked me to return.

http://en.wikipedia.org/wiki/WEEE_Directive

Re: can we really write it off?
 

Well the one you have dismantled will be I expect your responsibility as that is in breach of the Terms and Conditions of your contract so you should take it to the local tip and put it in the WEEE recycling section, as for the other device just ring up Customer Services and request the relevant returns packaging, or you could take them both to the same place.

http://sustainability.virginmedia.co...EE-FAQ-b4.aspx

Re: can we really write it off?
 

There is no doubt VM are excessively replacing superhubs.

They sent me a new one because the one I was using was stuck on the beta R29 firmware, when in all likelyhood all they probably needed to do was manually push out R30 to it.

When i asked if they wanted the old one back they told me to bin it.

I was also told to bin it, lol so instead I also dismantled mine to see about upgrading the wireless antenna

Re: can we really write it off?
 

i am tempted to take mine to bits as well just to have a look inside. I have got 2 now which I have no use for.

Re: can we really write it off?
 

Of course if the wretched things worked properly to start with there wouldn't be so many requiring disposal.

On install the installers couldn't get the first two working so from day 1 I was on Superhub 3. When that kept hanging if subjected to any serious WiFi loading (doubless the firmware bug) VM sent another. As that was no different I got a VMNG300 from the CEO office - so 5 Superhubs over the course of 9 months none of which were any good.

Re: can we really write it off?
 

If you look at the attached image (block diagram of the Broadcom Gateway chip in the SH), you can work out for yourself how many offered functions are not taken up in it's VM implementation.

Additionally, its wireless is weak because (IMO) of the preference for "sexy design" over sensible practicability. External antennae would make an enormous difference or at least the plug-in ability to do that.

So yes, except in modem mode, the SH is at best no better than a get-you-going device and at worst a piece of router junk.

Re: can we really write it off?
 

Mine hhas worked faultlessly since installation in February this year, giving an average of 30Mb which is verified by the Samknows website as I have their test device connected as well.

Re: can we really write it off?
 

That's interesting, I didn't know Sam Knows did testing like this. Is this what I need to do to sign up:

http://www.samknows.eu/

Re: can we really write it off?
 

I have a device connected to my superhub which monitors speed and quality.

Re: can we really write it off?
 

They have probably filled all the spaces they need although I have signed up anyway.

It would certainly be very interesting to see the results of having a device like that connected.

Re: can we really write it off?
 

It doesn't matter how well yours works - on the VM community board Superhub complaints are neck and neck with congestion for the most common cause of problems.

Re: can we really write it off?
 

As the are 500,000+ on the network I do not see that many complaints on any forum as the majority actually work, nor are we inundated with calls specific to the Superhub otherwise I doubt it would have been made the default modem for all tiers.

Re: can we really write it off?
 

All Virgin Media staff members' Superhubs work just fine :D

It is hard to know the extent of the problem. The postings on forums are a tiny minority of users, but a lot of people just rely on phone support so we need to add those in. But even so, what we might be seeing is 1% having problems with a silent 99% majority quite happy with theirs.

Re: can we really write it off?
 

no offense....but one hub not working properly is one too many

even tho my shub is in modem mode and is ...touch wood...working far better than as a hub

before i upgraded to r30 the wireless was to be honest pathetic...and i couldnt play games due to lag...but then maybe the network has been upgraded

now its just a dumb modem im using a dlink 655 and the wireless is fantastic and im playing games online again

Re: can we really write it off?
 

No offense.. but that is ridiculous. Nothing is perfect. I'm sure if I google your 655 I'll find at least one person for whom it is not working properly. Must be rubbish then.

Re: can we really write it off?
 

my point was that the fact there are hubs out there that are obviously CRAP at what they were supposed to do ...but rushed out without proper testing.... means they shouldnt have released the hub until the software was ready
would u buy a car and wait 6 months before u got the steering wheel?

Re: can we really write it off?
 

I take by that rather silly comment that you have very little idea about what you are talking about, the are well over half a million Superhubs in use throughout the country and no manufacturer anywhere in the world would ever be so naive as to state none of their devices will ever develop a fault or even have a fault when delivered.

Even the older standard modems develop faults or were sometimes faulty upon delivery or install and the same can be said for the different makes and models of routers we supplied.

So do please justify that rather silly statement above because you have shot yourself in the foot by posting it.:rolleyes:

---------- Post added at 12:50 ---------- Previous post was at 12:48 ----------


Initially my Superhub took 6/7 hours to activate but since then it has been rock solid, we get them in exactly the same way as anyone else via courier and I even had to pay the £30 upgrade fee.

Anyone thinking that they can use a few threads and posts on various forums as proof that every device is inherently faulty is living in cloud cuckoo land, this is a general comment and not specific to the person being quoted above.

Re: can we really write it off?
 

Mine is now in modem mode and bloody well staying that way. I have not the time or inclination today to list why. ;)

All i will say is there is now a pfsense router sat on the connection.

http://www.pfsense.org/

Re: can we really write it off?
 

Masque it works both ways and this has been gone round in circles before on here.

I agree with the one fault too many comment, any hardware supplier should always strive for 0 reported problems. I have never had a router company tell me a bug I reported is not important because I am the only one to report the fault. Billion even made me some personal custom firmwares to resolve issues I had with one of its routers. Its a very bad idea for VM to apply their fault management to hardware where if its below a cerian % of customers it dont matter.

The posts on VMs forums are probably a fraction of what is going on in the call centres, so its a reasonable assumption to make if one sees 1000 complaints on the forums you could multiply that by a lot to get a total complaints figure. eg. by 100 which would make 100k complaints.100k out of 500k issued units? hmm not good fault rate. That will be why modem mode was developed and VM at one point were going to do a 2nd superhub.

My guess is a lot of phone reports get misdiagnosed so the figures are massaged, someone may call in with dropping wireless, the rep logs in remotely changes the channel and it improves a bit so gets logged as customer configuration issue when its really a hardware flaw.

the issue where the 2nd superhub manufacturer was been worked on, this was claimed by staff here this was preplanned before the netgear device launched, yet mysteriously when modem mode dropped complaints significanty the 2nd device has been canned.

the truth for me is that the superhub has faults inherint in its design, these faults either dont always surface or dont always get noticed and hence some posters saying theres works fine.

Re: can we really write it off?
 

OK, yes it seems that the initial firmware was buggy and could have been more throughly tested. Seems the TIVO box is suffering similar issues actually. Wireless is problematic at the best of times due to interference, crowded channels, type of house etc. At least the wireless from my Virgin supplied Netgear wireless router has worked perfectly the last 3 years :-) All the Netgear stuff I've had over the years has been perfect

Re: can we really write it off?
 

multi function tv set top boxes seem problematic for tv companies for some reason, I expect most likely because they trying to build them on the cheap all the time. My VM STB is fine but of course its the standard device, no recording.

Re: can we really write it off?
 

I'm no fan of the SH in router mode, but I'll bet that a fair number of SH complaints are actually congestion related.

That said, I've not failed to notice that on either forum Masque/Peter_ doesn't acknwledge (avoids acknowledging) that the wretched device is unstable and weak on wireless.

Re: can we really write it off?
 

Probably but probably no more than the number of "slow broadband" complaints which are in fact caused by the poor WiFi performance of the Superhub.

Re: can we really write it off?
 

TIVO? Problems? Well, not here.

That is the point isn't it? A small minority are having problems with the SHUB in router mode and a few are having problems with TIVO. Thing is, most aren't and my TIVO is great..

For me it made sense to continue using my WNDR37000 as my router, because it works faultlessly and is superior to the SHUB router anyway. If I still had a VM netgear 2000 I may well have gone with the SHUB and would probably have been over the moon. However I came to this forum. A seed of doubt was sown, so I stuck with what I knew worked.

Re: can we really write it off?
 

True - but the firmware history of that wretched device proves that every issued SH at the time was inherently (particularly inherently) faulty.

What interests me is whether or not the Huawei SH displays similar faults. The Netgear implementation failed due to firmware errors in handling VM's spec.

Maybe Huawei have written their firmware better. Or are we to suffer the Netgear written firmware loaded onto the Huawei manufactured device? I don't think the latter but nothing would surprise me now.

Re: can we really write it off?
 

I think but not 100% sure the Huawei version is now scrapped.

Re: can we really write it off?
 

What's the stroy behind that, Chrys?

Re: can we really write it off?
 

Gutted, maybe there getting a proper company like Cisco

Re: can we really write it off?
 

After having tried 3 Super Hubs after upgrading to 30Mbps and spending hours on the phone talking to Customer Support and numerous VM engineer visits. VM eventually changed my third Hub with a modem and Dlink Router never looked back since. So as far as I am concerned the Super Hub is a bag of pooh and would not recommend one to any one.

Re: can we really write it off?
 

I have said many times that when my Superhub was in normal router mode my devices preferred its connection as I still had my Edimax router connected albeit as an Access Point, I was a triallist for Modem Mode and have kept it as such.

Sorry it just continues to work and I have had this device since February.

Re: can we really write it off?
 

Do you get a cheque for £100 everytime you say that? :D

Re: can we really write it off?
 

No as with my previous modems an Ambit 256 and prior to that a Motorola 5100 it just does exactly as it should do and provides me with a solid connection.

It may be the device or it may be the platform or CMTS that I am on as even outages I can count on one hand in the last 10 years.

I was one of the first to be connected once CableNorthWest laid our cabling.

Also do consider as well that in a few short months I am being made redundant so my loyalty as such is to myself as I am not a spokesperson for my now short term employer.

Re: can we really write it off?
 

me too, in the last 10 years I have only had 4 outages that I have noticed. There may have been more but they have gone unnoticed if i wasn't in front of my pc

Re: can we really write it off?
 

the fact that you think i have little idea of what im talking about is irrelevant...what i was trying to get across is that whatever a company makes....be it a car...a tv...a kettle....that company should be striving for zero defects which in turn leads to zero complaints
is there zero complaints on here...or on virgins own forum....about that blooming shub??? hmmmm dont think so :rolleyes:

Re: can we really write it off?
 

The are relatively few complaints or the device would have been pulled rather than becoming the main device across all tiers, so any perentage of complaints must be low in order for that to be allowed.

If it was as bad as the forums say it would have been replaced and a new device/s put in its place.

Re: can we really write it off?
 

Jesus people (like how I included him?) its Christmas morning .. peace and good will ..

Re: can we really write it off?
 

yup, Merry Christmas to everyone, I hope you have a lovely day with however you are with and have nice presents and enjoy good food and drink :xmas:

Re: can we really write it off?
 

Not a hope in hell (like how I included his place?) :LOL:

Re: can we really write it off?
 

That's gollox, Masque. You seem to forget the 12 months or so of woe while VM struggled to get a reasonable firmware out of Netgear or whoever wrote the software. Throughout this period, a vanilla gateway could have been put in its place - but no, VM are so up themselves that people were made to suffer for a year. Apaert from which it's a self defeating design without external antennae.

And your darling company still advertised it as "unbeatable wireless".

Why don't you acknowledge these points instead of keeping your head in the sand. It's no credit to VM if the SH eventually comes right after more than a year; and it's got some way to go with the current wireless and instability issues.

The key fault with VM's SH policy was not specifying Modem Mode in the first place. How up themselves (and follish) was that?

Re: can we really write it off?
 

If it was as bad as you say why is it now the default kit across all tiers, presumably the is a reason for that because if it was that bad it would have been replaced rather than announced as the default device as of 21st December.

Remember posting on this forum will not result in any changes by Virgin Media as it appears to also be the case on the community forum as they must see different results to people posting about issues.