New Customer Vs Existing Customers.
 

Do you feel that New Customers get a better deal than Existing Customers at VM ?

The reason I ask is because my weekly delivery of VM junk mail. Offers for new customers on the same bundle 6 HD channels, a new TiVo box and Fast and reliable broadband.

All of which I do not receive !

In any event kind regards.

Re: New V Existing Customers.
 

And what did Virgin say when you phoned them to discuss your upgrade options?

Re: New V Existing Customers.
 

I do not mean to be picky but the question was :

Do you feel that New Customers get a better deal than Existing Customers at VM ?

Re: New V Existing Customers.
 

I find it help if you ring them up periodically - say once a year. I usually don't end up saving money but they tend to manage to upgrade some stuff for about the same money.

Re: New V Existing Customers.
 

Well if you are getting stuff upgrade for the same money. i.e no extra then you are actually saving money ;)

Re: New V Existing Customers.
 

As the question was: Do you feel that New Customers get a better deal than Existing Customers at VM ?

Your responce indicates a yes vote.

yes = 2 votes

no = 0 votes

---------- Post added at 14:43 ---------- Previous post was at 14:41 ----------

Can you go through the figures with us please ?

Re: New V Existing Customers.
 

Think you are placing your own bias on the comment there

New customers get different offers than existing customers. However to complain that you aren't getting the best you could because you haven't even contacted Virgin to see what your options are isn't really a fair comparison

Re: New V Existing Customers.
 

1. Yes I agree with you.

2. The different offers that you of the VM staff mention indicates (with a view to the above ;-)) that its now:

yes = 3 votes

no = 0 votes


Kind regards take care.

Re: New V Existing Customers.
 

If you do not ring up and ask you will never ever know what is on offer, go on give it a try.

Re: New V Existing Customers.
 

Again, your own bias to my post. If I had to vote it would actually be No.

Thanks

Re: New V Existing Customers.
 

Well I'm lost now.

You would vote No. (New Customers get a better deal than Existing Customers at VM ?) because existing customers can ring up and obtain a better deal.

Re: New V Existing Customers.
 

Exactly.

Re: New V Existing Customers.
 

Revised vote:

yes = 2 votes

no = 1 vote

---------- Post added at 15:25 ---------- Previous post was at 15:22 ----------

So thats VM are happy to overcharge but only existing customers who do not ring up and obtain a better deal..........

Re: New V Existing Customers.
 

Except that's not the question you are asking

Also Virgin aren't overcharging - they are continuing to charge the agreed contract price for your services.

Re: New V Existing Customers.
 

Exactly.

Re: New V Existing Customers.
 

Right, so it's would have been the best offer available when you last contacted Virgin

New customers get a different offer because they have more recently contacted Virgin to request services to be installed

Virgin exactly backwards at marketing to customers, so will usually send flyers and letters out offering existing customers better options. It's your decision if you decide not to contact Virgin to take up any of those offers

Re: New Customer Vs Existing Customers.
 

I would vote no too.

Simply because you got your special offers when you signed up. You can't expect them to keep giving you the current secial offer every time they decide to change what the special offer is.

That'd defeat the point of the special offers.

Re: New Customer Vs Existing Customers.
 

I would say "No" too - if I think I am not getting a good deal (based on VM new customers' offers or Sky tariffs), I ring VM up and agree a mutually beneficial way forward.

Re: New Customer Vs Existing Customers.
 

I am confused by this thread.

As a long term existing customer, I pay the same as new customers would pay for the same services (I have just checked the website bundle builder to check) but in addition I have an extra V+ box for nothing, a free addition to the landline of free 0845 and 0870 numbers and some other things (a tickle) and at least three mobile contracts at excellent rates (one at an incredibly cheap rate for being on XL phone).

Thus I am better off than a new customer.

Re: New Customer Vs Existing Customers.
 

Over charge? Where are you getting that from? Do you expect a business to chase you and offer you lower prices?:dunce:

Re: New Customer Vs Existing Customers.
 

To be fair, they do it when they want *more* money :p

If VM had any sense, they would have a small team of staff checking customer accounts and calling them up offering to change them to the cheaper price for the same package if they re-up for another year. That would get them a lot of good will from customers, and obviously guarantee the income for another 12 months when the customer may have left or got a better deal via retentions. Wouldn't have to do it to all customers, but they could target the soon to be infinitied areas for some quick wins.

Re: New Customer Vs Existing Customers.
 

But that would be madness. Those same customers might be perfectly happy to pay the higher rate for many years without re-contracting so why would they voluntarily reduce how much they get from customers?

It may be a bit immoral and dishonest but its the way most companies do business. Until more companies decide to have an "honest conversation" [to quote the recent British Gas campaign] on price then I doubt this is going to change.

Re: New Customer Vs Existing Customers.
 

They do, they are based in Scotland ;)

http://www.s1jobs.com/featured/313122219.html

Re: New Customer Vs Existing Customers.
 

Sales targets by any chance :D

Re: New Customer Vs Existing Customers.
 

Yes I expect lower prices if thats what new customers are getting why not ?. Or do you intend to take advantage of the OAP's, the elderly or any one else who does not want to deal with VM any more than they have to.

It appears this thread is hijacked by VM Staff but that ok .

Re: New Customer Vs Existing Customers.
 

You will that all other ISP's do exactly the same as Virgin Media so do please remember to go on al their forums to complain in exactly the same way.

If you want a better deal ring in or you will never know.

Do you check your energy provider every year to ensure that you have the best price on offer, somehow I doubt it and you are therefore just being pedantic.

Re: New Customer Vs Existing Customers.
 

If I was a customer of the other ISP's I would.

The energy providers run a cartel there is no or very little difference.

I did ring in and no better deal for me. Although I did ring in for my 84 year old mother.......no better deal for her either but they can change her TV so she does not pay the £6.00 P/M for channels she does not watch. You can draw your own conclusions as to why VM would want to charge an old lady for channels she does not watch.

Even if you do not agree that VM new customers get a better deal it is not a nice way to in effect take advantage of your customers.

As a matter of fact what was VM's latest Profit figures ?

In any event kind regards.

---------- Post added at 13:11 ---------- Previous post was at 13:02 ----------

Yes thats what it is immoral and dishonest but them I'm biased and not employed by VM !

Re: New Customer Vs Existing Customers.
 

All it takes is a simple phonecall to find out if you can get a better offer and quite often the end result is well worth the call, if want a better deal do it now.

Re: New Customer Vs Existing Customers.
 

I take personal responsibility for my bills, and check them annually to (try to) ensure I am getting best value - what I don't expect companies to do is to run at a loss to keep me.

I understand initial deals for new customers, as any company needs to attract new business as well as reduce churn, but as long as those initial deals are short-term (3-6 months), I don't have an issue with that.

However, if I find that they are lasting longer, then it is time for a chat.

Re: New Customer Vs Existing Customers.
 

So you insult us and when we reply it's playground level .. Oh wait you edited that out ..

Take advantage lol .. Are you drunk ? You go to a garage toget your car serviced, do they call all the other garages in the area to make sure they are the cheapest ?

As above VM do have a team that look to help reduce bills and if you call them they will talk it over with you .. If someone isn't of sound enough mind to deal with a business then someone is not doing their job and helping to look after them ..

like it or not VM are a business, they are there to make money and although they try to be fair .. The cost to chase all customers and review their accounts would be massive.

Re: New Customer Vs Existing Customers.
 

Only if you treat to leave and doesn't always work!!

Re: New Customer Vs Existing Customers.
 

Long standing customer here (13 years or so)
Phoned up in Aug to try and garner a deal something closer to what new customers get & was told (bluntly) No sorry nothing we can do for you. So I cancelled my TV & phone add-ons & now have basic 10Mb & phone. If it wasnt for the fact that at the moment we could only get 3Mb over copper here we would be jumping ship on BB & phone as well.
Being loyal to existing customers (as the customer obviously is to the provider) seems to be a non starter for a lot of companies. Reel them in with a good deal, slowly increase charges & hope the customer dont phone to ask for a reduction in costs seems to be how it is with most things now days.

Re: New Customer Vs Existing Customers.
 

Yes I did when the name calling was edited out which is playground level. As is the above comment but if you like it there thats ok.

Although I do feel it is a good indication and a window of whats going on here.

In any event kind regards.

Re: New Customer Vs Existing Customers.
 

I was thinking of upgrading from VIP50 to VIP100 but could not get the prices that applied to new customers as the VIP packages already have monthly discounts applied which is fair enough but i really do find things regarding upgrades or other changes to your services confusing as different CS staff tell me different things every time i call them.

I was told that if i wanted tivo 500gig i had to pay the install and activation fees.