Cable Forum - Increasing packetloss and ping

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- - Increasing packetloss and ping (https://www.cableforum.uk/board/showthread.php?t=33683177)

Increasing packetloss and ping

I'm in the Crawley area and my connection is suffering from high packet loss and high (and increasing) ping.

Is this a local issue or more widespread?

http://www.thinkbroadband.com/ping/s...29-11-2011.png

The service status page just gives me a 'We're sorry this isn't the page you wanted' error message!

Re: Increasing packetloss and ping

got a call back buck and then got cut off! the guy wanted to login and start toying with my settings, no chance dude.. its the network. apparently everythings fine, all faults fixed.

Re: Increasing packetloss and ping

Still plenty of packetloss, so not exactly "fixed".

Re: Increasing packetloss and ping

what are you fellas getting via speedtests?

my down is 4Mb but up is somewhat maxing out

Re: Increasing packetloss and ping

Quote:

Originally Posted by thenry (Post 35337471)

what are you fellas getting via speedtests?

my down is 4Mb but up is somewhat maxing out

2.1Mb - 30.2Mb download, but generally stable upload of around 4.7Mb.

My 50Mb connection is normally very consistent (consistently good that is!).

I get upgraded to 100Mb tomorrow... that'll be fun!

Re: Increasing packetloss and ping

Quote:

Originally Posted by buckleb (Post 35337473)

yeah our area wasn't bad until this kicked off, pings improved recently too. offshore wont call back I guess, they haven't got a clue about the fault.

Re: Increasing packetloss and ping

i have 9mb on speedtest instead of 50

Re: Increasing packetloss and ping

seems like its sorted, pings have improved and down and up seems to be maxing out. buck can you test mate and anyone else in crawley or anywhere else

Re: Increasing packetloss and ping

Not sure if this is related, but my connection has been pretty shocking recently (streaming from Youtube/iPlayer is impossible)

Code:

Tracing route to youtube-ui.l.google.com [74.125.230.129]

over a maximum of 30 hops:

  0  Home-PC [192.168.1.7]

  1  10.14.252.1

  2  popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.113]

  3  popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]

  4  manc-bb-1a-as3-0.network.virginmedia.net [62.252.192.157]

  5  manc-bb-1b-ae0-0.network.virginmedia.net [62.253.187.178]

  6  tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]

  7  138-14-250-212.static.virginmedia.com [212.250.14.138]

  8  209.85.255.175

  9  209.85.251.58

 10  lhr14s02-in-f1.1e100.net [74.125.230.129]



Computing statistics for 250 seconds...

            Source to Here   This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                           Home-PC [192.168.1.7]

                                9/ 100 =  9%   |

  1  ---     100/ 100 =100%    91/ 100 = 91%  10.14.252.1

                                0/ 100 =  0%   |

  2   13ms    17/ 100 = 17%     8/ 100 =  8%  popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.113]

                                0/ 100 =  0%   |

  3   15ms    16/ 100 = 16%     7/ 100 =  7%  popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]

                                0/ 100 =  0%   |

  4   23ms    13/ 100 = 13%     4/ 100 =  4%  manc-bb-1a-as3-0.network.virginmedia.net [62.252.192.157]

                                0/ 100 =  0%   |

  5   24ms    14/ 100 = 14%     5/ 100 =  5%  manc-bb-1b-ae0-0.network.virginmedia.net [62.253.187.178]

                                0/ 100 =  0%   |

  6   28ms    14/ 100 = 14%     5/ 100 =  5%  tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]

                                0/ 100 =  0%   |

  7   29ms    13/ 100 = 13%     4/ 100 =  4%  138-14-250-212.static.virginmedia.com [212.250.14.138]

                                0/ 100 =  0%   |

  8   31ms     9/ 100 =  9%     0/ 100 =  0%  209.85.255.175

                               10/ 100 = 10%   |

  9  ---     100/ 100 =100%    81/ 100 = 81%  209.85.251.58

                                0/ 100 =  0%   |

 10   23ms    19/ 100 = 19%     0/ 100 =  0%  lhr14s02-in-f1.1e100.net [74.125.230.129]



Trace complete.





------------------------------------------------------------------------------



Tracing route to resolver1.opendns.com [208.67.222.222]

over a maximum of 30 hops:

  0  Home-PC [192.168.1.7]

  1     *        *     10.14.252.1

  2     *        *     popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.1

13]

  3  popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]

  4  popl-bb-1a-ae0-0.network.virginmedia.net [213.105.174.229]

  5  195.50.91.69

  6  ae-2-52.edge4.London1.Level3.net [4.69.139.106]

  7  195.50.122.86

  8  resolver1.opendns.com [208.67.222.222]



Computing statistics for 200 seconds...

            Source to Here   This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                           Home-PC [192.168.1.7]

                               13/ 100 = 13%   |

  1  ---     100/ 100 =100%    87/ 100 = 87%  10.14.252.1

                                0/ 100 =  0%   |

  2   12ms    13/ 100 = 13%     0/ 100 =  0%  popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.113]

                                3/ 100 =  3%   |

  3   15ms    21/ 100 = 21%     5/ 100 =  5%  popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]

                                0/ 100 =  0%   |

  4   16ms    22/ 100 = 22%     6/ 100 =  6%  popl-bb-1a-ae0-0.network.virginmedia.net [213.105.174.229]

                                0/ 100 =  0%   |

  5   13ms    19/ 100 = 19%     3/ 100 =  3%  195.50.91.69

                                0/ 100 =  0%   |

  6   15ms    16/ 100 = 16%     0/ 100 =  0%  ae-2-52.edge4.London1.Level3.net [4.69.139.106]

                                1/ 100 =  1%   |

  7   24ms    29/ 100 = 29%    12/ 100 = 12%  195.50.122.86

                                0/ 100 =  0%   |

  8   13ms    17/ 100 = 17%     0/ 100 =  0%  resolver1.opendns.com [208.67.222.222]



Trace complete.

Re: Increasing packetloss and ping

Web was all but unusable last night from 6pm -10pm in Hertfordshire.
Same this morning at 6am.

Nothing from Virgin, no area faults reported, nothing on thier web page to say any issues. If its the same tonight when i get home from work, ill be looking at changing provider

Re: Increasing packetloss and ping

It looks like the bump sorted itself around 11:30pm (by which time I'd hoofed it up to bed :))

[img]Download Failed (1)[/img]

Re: Increasing packetloss and ping

Just clarify, the packetloss this morning (shown above) was my 50Mb -> 100Mb upgrade.

I didn't realise that the monitor snapshot also updated in real time :)

Re: Increasing packetloss and ping

can anyone explain this?

Code:

|------------------------------------------------------------------------------------------------|



|                                      WinMTR statistics                                         |



|                       Host                  -   %  | Sent | Recv | Best | Avrg | Wrst | Last |



|------------------------------------------------------|------|------|------|------|------|------|



|                             10.108.48.1     -    0 | 1504 | 1504 |    5 |   17 |   85 |    7 |



|cosh-core-1b-ae1-996.network.virginmedia.net     -   15 |  961 |  825 |    0 |   16 |   60 |    7 |



|glfd-bb-1b-ae4-0.network.virginmedia.net     -   47 |  525 |  280 |    0 |   22 |  166 |   29 |



|glfd-tmr-1-ae5-0.network.virginmedia.net     -   44 |  550 |  311 |    0 |   20 |   97 |   25 |



| tcl5-ic-1-as0-0.network.virginmedia.net     -   90 |  330 |   36 |    0 |   17 |   80 |   12 |



|                          212.58.239.249     -   87 |  337 |   45 |    0 |   26 |  245 |   10 |



|                          212.58.238.133    -   96 |  313 |   15 |    0 |   16 |   31 |   11 |



|          virtual-vip-231.thdo.bbc.co.uk     -    0 | 1504 | 1504 |   11 |   22 |   84 |   20 |



|______________________________________________________|______|______|______|______|______|______|



   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

is it worth ringing VM or will i get fobbed off as everybody else seems to have been on the VM forums?
My speeds are fine its just the packet loss that is making BF3 unplayable.

Re: Increasing packetloss and ping

Thier fault line this morning said known issues in En6 to En10 areas (includes me). Would have been nice if the Indian call centre worker had managed to tell me that last night instead of working as intended and my 0.2 speed was due to many people online in my area

Re: Increasing packetloss and ping

pings have doubled again and down has dropped, up seems fine

Re: Increasing packetloss and ping

Yes, the rather odd 'bump' is back.

Very bizarre!

http://www.thinkbroadband.com/ping/s...30-11-2011.png

Left of the red line is my 50Mb/VMNG300, after the red line is 100Mb/Superhub

Re: Increasing packetloss and ping

I put in my phone number on the status checker (an 01293 number) and it shows broadband problems reported yesterday at 8:24pm with a resolution due Midday tomorrow.

The fault reference is listed as F001817827

It is also showing a loss of channels on the TV service for a similar time period.

Re: Increasing packetloss and ping

hmm... seems to be sorted, pings have improved, down is maxing out and your graph buck shows its somewhat levelled out.. strange

Re: Increasing packetloss and ping

this is my graph, i would have got up and played bf3 at 02:00 if i had known!!

http://www.thinkbroadband.com/ping/s...01-12-2011.png

Re: Increasing packetloss and ping

@soupdragon...

with a connection that bad have you considered using ADSL or 3G or even dial-up instead? I sure as hell wouldn't still be with VM if mine was that bad.

Re: Increasing packetloss and ping

Quote:

Originally Posted by soup dragon (Post 35337597)

can anyone explain this?

Code:

|------------------------------------------------------------------------------------------------|



|                                      WinMTR statistics                                         |



|                       Host                  -   %  | Sent | Recv | Best | Avrg | Wrst | Last |



|------------------------------------------------------|------|------|------|------|------|------|



|                             10.108.48.1     -    0 | 1504 | 1504 |    5 |   17 |   85 |    7 |



|cosh-core-1b-ae1-996.network.virginmedia.net     -   15 |  961 |  825 |    0 |   16 |   60 |    7 |



|glfd-bb-1b-ae4-0.network.virginmedia.net     -   47 |  525 |  280 |    0 |   22 |  166 |   29 |



|glfd-tmr-1-ae5-0.network.virginmedia.net     -   44 |  550 |  311 |    0 |   20 |   97 |   25 |



| tcl5-ic-1-as0-0.network.virginmedia.net     -   90 |  330 |   36 |    0 |   17 |   80 |   12 |



|                          212.58.239.249     -   87 |  337 |   45 |    0 |   26 |  245 |   10 |



|                          212.58.238.133    -   96 |  313 |   15 |    0 |   16 |   31 |   11 |



|          virtual-vip-231.thdo.bbc.co.uk     -    0 | 1504 | 1504 |   11 |   22 |   84 |   20 |



|______________________________________________________|______|______|______|______|______|______|



   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

is it worth ringing VM or will i get fobbed off as everybody else seems to have been on the VM forums?
My speeds are fine its just the packet loss that is making BF3 unplayable.

Same here, No BF3 unless between 1am to 5am

Re: Increasing packetloss and ping

it was better yesterday, so maybe a short term problem for me.

Re: Increasing packetloss and ping

buck hows your monitor looking. VM are in and around the area I live in within Crawley at the cabinets.

Re: Increasing packetloss and ping

Quote:

Originally Posted by thenry (Post 35339119)

buck hows your monitor looking. VM are in and around the area I live in within Crawley at the cabinets.

Sorry I missed your reply yesterday.

My monitor looks a little twitchy, but I've seen worse.

Unfortunately my switch to 100Mb turned out to be a switch to 6Mb :dozey:

http://www.thinkbroadband.com/ping/s...03-12-2011.png

The packetloss is a superhub reboot, a vain attempt to improve my connection, which can be seen in all its glory here:

https://www.cableforum.co.uk/images/...2011/12/71.png

Re: Increasing packetloss and ping

Tried the Manchester one and got the same result (file download speeds were also less than 1MB/sec). However, I think I may have found (at least part of) the problem.

My power levels are good, my network monitor shows an OK connection and I'm running the Superhub in modem mode... it's nothing on my network as that hasn't changed.

I powered off the superhub, unscrewed the connector and the attenuator (I have a 15db one fitted) then just screwed them back in again and voila, I have a much better service!

I now have 96Mb wired and 65Mb wireless, which is much bettter than the abysmal speeds I got before. That Ashford server is indeed pants though.

Re: Increasing packetloss and ping

London is too for me infact all but Manchester. high pings and they play up during testing :confused: