TIVO Update = Constant Crashes/Restarts
 

According to other posts, our TIVO was due an update early this morning (being in the Grimsby area).

If I try to watch TV, the box restarts itself after about 30 seconds and always starts up on the "Home" screen. If I leave it on the Home screen it doesn't crash/restart.

Does anyone else have this issue or know the solution other than calling an engineer out?

Re: TIVO Update = Constant Crashes/Restarts
 

unplug the box for 30 seconds and reconnect, if issue continues then call TiVo faults.

Re: TIVO Update = Constant Crashes/Restarts
 

You can also check the signal levels and return path in the diagnostics now.

Re: TIVO Update = Constant Crashes/Restarts
 

Although I have not been overly impressed with the TiVo (and certainly cannot see why people rave about a piece of kit that apart from one extra tuner has less useful functionality than its V+ predecessor!), I've not had a problem with it since installation back in April. However I am getting the exact same fault following last night's "upgrade" (I live near Lincoln).

Tried unplugging the box for a few minutes but it makes no difference. Called the fault line earlier and an engineer is coming tomorrow evening. The guy I spoke to did apparently connect remotely to the TiVo but couldn't see a problem in the 30 seconds or so he spent looking at it - must be some pretty nifty diagnostic kit he had to check it out so quickly. :rolleyes:

Wondering if I should just get the engineer tomorrow to take the Tivo away and reconnect the V+ box. :confused:

Re: TIVO Update = Constant Crashes/Restarts
 

If you see no benefit to 5x the storage, quick access to catchup, suggestions and the ability to record three shows at once (and soon share those recordings) then yeah.

Re: TIVO Update = Constant Crashes/Restarts
 

And not forgetting the star of the show, (for me) Whishlists.

Also, full season and episode lists at your fingertips and great search functionality with a direct link to youtube to sample a show that you've never seen before.

Re: TIVO Update = Constant Crashes/Restarts
 

If that's what you want to do, then that's up to you.

Re: TIVO Update = Constant Crashes/Restarts
 

An update - I've heard it's a widespread problem with this update on 1TB boxes.

Re: TIVO Update = Constant Crashes/Restarts
 

Who has said that?

Re: TIVO Update = Constant Crashes/Restarts
 

I'd take that with a grain of salt mate!

Re: TIVO Update = Constant Crashes/Restarts
 

The technician I had out this morning in his phone calls with colleagues.

Re: TIVO Update = Constant Crashes/Restarts
 

What was his exact words.

Re: TIVO Update = Constant Crashes/Restarts
 

Sorry didn't have my dictaphone turned on at the time, but along the lines of 'numerous reported problems of the new TIVO update on 1TB boxes causing constant restarts of the box'.

Re: TIVO Update = Constant Crashes/Restarts
 

What was his solution to the constant crashing problem?

Re: TIVO Update = Constant Crashes/Restarts
 

Well my update is on the 24th so l will be keeping a close eye on it but l do not expect any problems.

Re: TIVO Update = Constant Crashes/Restarts
 

My box is currently being formatted. If that fails, I'll get a replacement box. Either way I've lost 500Gb of recordings (mainly films for the children) :(

But who knows; even if I get a new box, it might all happen again when it tries to apply the update.

EDIT: The box seems fine after the reformat but how do I know if the update has been applied? Is there something new to look for in the menus for example?

Re: TIVO Update = Constant Crashes/Restarts
 

Home > Help & Settings > System Info > System Info > Software Version

That will tell you if its 15.1 or 15.2

Re: TIVO Update = Constant Crashes/Restarts
 

Had 15.2 installed on my 1TB Tivo (Nottingham), been running fine and distinctly faster.

Re: TIVO Update = Constant Crashes/Restarts
 

Update... my reformated box started to reboot itself again.

I now have a new box and have heard from the technician that Virgin can now flash a fix for this problem from their end so I've lost all my recordings for nothing. :(

Re: TIVO Update = Constant Crashes/Restarts
 

Strange that i have one of the network managers in the office here who has just asked one of his engineers and they know nothing of this fault at all ????

Re: TIVO Update = Constant Crashes/Restarts
 

Have to say I am NOT impressed with it. 5 x storage ( never filled the V+)
Catchup - never use it suggestions - RUBBISH ( all I have had so far is Eastenders - no idea why not a show we ever watch or for that the itv c4 or 5 versions
3 shows at once OK.

Simple tasks now complicated ( Stop recorded show partway & play later having watched a live show in the mean time). Set recording UGH . want to record a show on ONE Channel and only once. Set to new show only & about 4 came up on in the morning at the time we wanted and again in the early hours of the morning on three different channels. :mad:
The only thing stopping it going back is the saving on overall cost.
" Emperors new clothes comes to mind "

Re: TIVO Update = Constant Crashes/Restarts
 

I hope his colleague who is on the way to me now knows that as well!

Re: TIVO Update = Constant Crashes/Restarts
 

Are you giving thumbs up and down on your fav programmes as i have over 4 pages off suggestions.

Re: TIVO Update = Constant Crashes/Restarts
 

The answer is yes.
However the question is why a soap ?:erm: That is something I never watch.

Re: TIVO Update = Constant Crashes/Restarts
 

Did you give it 3 thumbs down?

Re: TIVO Update = Constant Crashes/Restarts
 

Eastenders :shocked: can't think of anything worse.

Re: TIVO Update = Constant Crashes/Restarts
 

Update: he didn't. I now have a new TiVo.

Yeah, I agree that three tuners and 5x the storage is great, but when there's no effective and easy way to dub the shows you want to keep for longer to DVD, or to store them on a PC hard drive, whenever there is a problem and the box needs reformatting or swapping, that advantage is wiped out in an instant. I lost over 250 hours of TV this afternoon.

I was using the iPlayer app on the new box to watch this week's Frozen Planet (which I had recorded on the old box but not been able to watch due to the rebooting) when a scheduled recording started. I was unceremonously dumped out of iPlayer to watch the recorded programme. When I went back into iPlayer (which takes long enough in itself), I then had to hunt around for the point up to which I had watched. Presumably the same dumping out of iPlayer would happen if a 'suggestion' was recorded on any tuner? Quick access to catchup maybe, but reliable viewing it aint.

I probably haven't given enough thumbs up to shows to make Suggestions viable; I have yet to find anything in there that I want to watch. I only have one TiVo so streaming between them is not something I am ever going to do.

TiVo is being marketed as a VM premier product. I feel like I have spent the last 8 months beta testing a product that was not fit to be released as an "upgrade" from the V+ box in the state it was when first introduced. With the 15.2 update it is getting closer but there are still some fairly glaring glitches and omissions such as the iPlayer dumping when recording starts, lack of reminders, no dub to DVD facility, inflexibility of recording padding, lack of Red Button functionality, etc.

Premier product? Naaaahhh. :td:

Re: TIVO Update = Constant Crashes/Restarts
 

There is, via the scart socket, but you have to be playing the show whilst dubbing.

Re: TIVO Update = Constant Crashes/Restarts
 

Yes, but that is not as good as what the V+ provided, so I regard it as a retrograde step.

Re: TIVO Update = Constant Crashes/Restarts
 

Wouldn't touch TiVo with a barge pole just now. In a year maybe but too many complaints and problems and omissions at this time. Pretty sure it will improve but really not at present.

Re: TIVO Update = Constant Crashes/Restarts
 

Remember there is always going to be a degree of complaints about anything new and the Tivo is no different in that respect but l can assure you apart from one or two bugs here and there that the Tivo is light years ahead of the V+ on nearly every count.

Re: TIVO Update = Constant Crashes/Restarts
 

I am of the same mind, I have watched the problems with some of the Freeview HD boxes over the last two years and they are still having problems ,so it follows that TiVo was bound to have teething problems. I am sure that these will be corrected over time.

Re: TIVO Update = Constant Crashes/Restarts
 

New software 15.2 is a large step in the right direction, very happy with Tivo now.

Re: TIVO Update = Constant Crashes/Restarts
 

Do Peanut and Peanut plus app on iTunes work with VM TIVO ?

Re: TIVO Update = Constant Crashes/Restarts
 

Yes they do, and I'm not stalking you:D. But the TiVo Buddy app is far superior, allegedly.

regards

John

Re: TIVO Update = Constant Crashes/Restarts
 

I'm asking these questions as it will be me helping the parents :D They have an iPod touch so hopefully they can use the TIVO buddy app on that.

What I'd like to see added is the yellow button to delete recordings, it's quicker that way like on V+ HD.

Fav channels button.

Re: TIVO Update = Constant Crashes/Restarts
 

You can press the clear button (bottom left of the remote) to one button delete. This will also one button delete a folder.

Regards

John

Also if you press the blue button in mini guide or full guide you can select favourite channels.

Ok cool thanks that's a lot quicker!! Cheers.

I still miss the fav button on the remote..

Re: TIVO Update = Constant Crashes/Restarts
 

Ah, you're not recording enough HD content, probably.

Also bear in mind, if you have four or five people using the same TiVo, all that extra storage is VERY handy.

Really? I found the Suggestions feature shockingly accurate. It records shows I already have and love, so although I often delete them for that reason at least it has an idea how to get taste down to an algorithm. I made sure to :td::td::td: all the stuff I don't like, i.e. anything that is a soap, a reality show, or yet another bloody show about cooking and then :tu::tu::tu: many of my favourite shows.

Catchup is very useful, to me. Not so much from the reverse EPG, but using iPlayer or search to get to the content I want often works out quicker/easier than doing the same on a PC.

You're kidding, right? It's simply a case of going back to the program in question and pressing Play on it. If you'd watched it before and stopped it (i.e. by pressing TV to go back to broadcast or whatever you're recording) it'll automatically resume from the point it was stopped.

Side note: press play on a folder and it'll playlist everything in that folder, starting with the earliest item first. Use channel up/down to navigate through the playlist.

One show on one channel only once? Simple. In the EPG just press record button and choose "Record this showing". It'll add it to the scheduler and record the program without padding, without repeating. A cinch.

It just sounds like you need to spend a little more time getting used to the user interface and finding the quickest ways to do things. I spent a weekend learning mine and I knew it pretty well, and recently I've found out lots of other tricks that speed up regular tasks.

---

As regards the 1TB TiVo boxes getting caught in reboot loops and 500GB having a tendency to wipe everything, that could be pretty bad. Have to wait and see on that front.

Re: TIVO Update = Constant Crashes/Restarts
 

I got the 15.2 update on my 1Tb TiVo overnight and it's spontaneously rebooted itself twice in less than an hour since I turned the TV on when I got home from work :-(

Is there any way to determine the current uptime on the box?

---------- Post added at 19:40 ---------- Previous post was at 19:28 ----------

To answer my own question...

Look for "Time Since OOB Tune Start" in Diagnostics which will give you the seconds since last restart.

Re: TIVO Update = Constant Crashes/Restarts
 

I've got the same issue. :(

I'm on about the 6th reboot as I type this......

Re: TIVO Update = Constant Crashes/Restarts
 

..and mine's just gone again :-( Longest it's lasted so far is just over an hour, with the shortest less than 20 minutes.

Am going to unplug it for 30 minutes or so and see if that helps....

Re: TIVO Update = Constant Crashes/Restarts
 

I've just had 3 reboots whilst I'm trying to watch football. It only kicked off 8 mins ago!!!!

Re: TIVO Update = Constant Crashes/Restarts
 

rebooted maybe half a dozen times since I came in from work - in the one time I could navigate thru to settings I've deffo been update to 15.2

off at the wall for half hour

Re: TIVO Update = Constant Crashes/Restarts
 

Mine is on the 13th reboot and about to go out of the window! :mad:

Re: TIVO Update = Constant Crashes/Restarts
 

Switching it off for about 45 minutes has made no difference what-so-ever. Have had 2 reboots less than 20 minutes apart since I switched it back on.

---------- Post added at 22:37 ---------- Previous post was at 21:47 ----------

Rebooting now at between 3 and 9 minute intervals.

I just phoned faults and booked an engineer visit for Thursday afternoon. The guy I spoke to said that it was not a known issue, as if it was widespread they'd have a Remedy ticket open against it, and they haven't.

Re: TIVO Update = Constant Crashes/Restarts
 

I am not having crashing or rebooting problems. (Well not at the moment.) But I have lost catchup tv and on demand. Both of which are still working on my SA Box so its not a line fault. VM have referrred the fault to their second line. Everything else on the Tivo seems fine. I have tried unplugging for 30 minutes but to no avail.

Re: TIVO Update = Constant Crashes/Restarts
 

I have also been suffering constant crash/reboots since the update the night before last. (My TiVo box had been working fine for the previous nine months!)

Engineer came round today - and confirmed that he has been dealing with similar cases since the update started.

Couldn't fix it - something to do with one of the ports - so will need to replace with a new box. I asked him to hold off from replacing the box there and then as I have over 90% full of programmes!

Is there any way I can mirror the drive or get some of the content off there? (Doubt dubbing the programmes I really don't want to lose onto another hard drive recorder is going to work as the TiVo will keep on crashing whilst I try to play out the content...)

Thanks

Re: TIVO Update = Constant Crashes/Restarts
 

Unfortunately even if you could take content off the box using the TiVo Desktop/Buddy app (you can't as the US version doesn't work on these UK boxes) if you were suffering constant reboots you'd probably end up finding the transfers would keep dropping out before finishing anyway.

I suppose you could remove the harddrive and clone it but that breaks the terms and conditions of your agreement with Virgin Media.

Sorry!

Re: TIVO Update = Constant Crashes/Restarts
 

Seems some in the US with TIVO are suffering spontaneous reboots

http://www.tivocommunity.com/tivo-vb...d.php?t=477833

Re: TIVO Update = Constant Crashes/Restarts
 

Looks like this is heat related. I have an old laptop cooler thing hat I have popped underneath my TiVo. Not had a restart since! (it was restarting every 5-10 mins before) I will be calling out an engineer as TiVo was fine until the update, but at least it should allow me to watch my content on the drive.

As an aside has this update enable streaming from TiVo to TiVo?

Re: TIVO Update = Constant Crashes/Restarts
 

My update happened last night and now constantly rebooting :mad:

Reboots happen whilst trying to watch catchup, recorded programmes and navigating menus

Engineer booked for Saturday, but 88% full so not happy to be losing all these recordings.

Was all working fine until this morning after update. Not heat related as well ventilated in cool room ( and was working ok before update)

Re: TIVO Update = Constant Crashes/Restarts
 

My engineer is due in the next 4 hours, but having had a bit of a play around to characterise the issue, I think it is signal related, as if I have it on BBC1 SD, Sky Sports SD, ESPN America SD it lasts 3 - 10 minutes before rebooting, but if I leave it on BBC1 HD it can last up to 2+ hours until rebooting.....

Re: TIVO Update = Constant Crashes/Restarts
 

I noticed last night after some trouble shooting that when the box restarts if I leave it on the main menu I can watch whatever is in the mini tv no problem. As soon as I try to go full screen or navigate the menus it lasts less than a minute.

Is everybody that's getting the constant reboots the owner of a 1TB TiVo?

Re: TIVO Update = Constant Crashes/Restarts
 

Yup, mine is 1TB Tivo

Re: TIVO Update = Constant Crashes/Restarts
 

Had all three of mine updated last night, There all 1tb units and touch wood no reboots.

Re: TIVO Update = Constant Crashes/Restarts
 

Thanks for that Sirius,

I guess the question now is, are any 500gb owners effected by this issue?

Re: TIVO Update = Constant Crashes/Restarts
 

Yes l had my two updated last night and so far no problems at all.

Re: TIVO Update = Constant Crashes/Restarts
 

Not here. I was having restarts previous to the update, but improving ventilation sorted it out.

I had also huge problems with sound drop-outs (on an approximately hourly basis) since I was installed in May. 15.2 has stopped that problem completely and my viewing experience his improved immeasurably!

I don't mean to gloat though - there's nothing worse than when you think all of your issues are going to be solved only for them to be made even worse!

Re: TIVO Update = Constant Crashes/Restarts
 

Please someone answer me a question regarding Tivo.

I am trying to persuade my wife to get it, BUT l have checked the web site, and it clearly states that its Free, just £3.00 per month, and free activation.

My wife contacted CS today, and she was told -The box is only free if its a new customer, if you already have a normal box then its £49.95.

You can get the Internet and You tube on the box etc.

Can someone help solve this problem.

Is VM wrong again

Re: TIVO Update = Constant Crashes/Restarts
 

I think they are advertising the 500gb box as free.. but there is a £49.95 installation fee :mad:

Re: TIVO Update = Constant Crashes/Restarts
 

It's great to hear feedback from happy customers on this thread also. Definitely gives a more balanced view of the situation. :)

Re: TIVO Update = Constant Crashes/Restarts
 

Of course there will be a few bugs and glitches with the update but l think it has been wildly exaggerated to be worse then it actually is.

Re: TIVO Update = Constant Crashes/Restarts
 

Mine just rebooted was updated last night.

Re: TIVO Update = Constant Crashes/Restarts
 

Yeah, I think that's almost always going to be the case with forums. People tend to post more once they have a problem rather than when things are running smoothly.

Mine has returned to its unwatchable state of continuos reboots unfortunately. Saturday can't come soon enough....

Re: TIVO Update = Constant Crashes/Restarts
 

I just feel that the CS, should be more truthful and there web site should be more clarified on what exactly is Free and what isn't

Re: TIVO Update = Constant Crashes/Restarts
 

Well l think most people can clearly understand whether its free or not Arthur.

Re: TIVO Update = Constant Crashes/Restarts
 

It clearly states on there web site, New or existing customers the Tivo box is Free, and activation is free, its that simple, But try telling CS that.

Re: TIVO Update = Constant Crashes/Restarts
 

Just restarted again!!

Re: TIVO Update = Constant Crashes/Restarts
 

How much worse can you get than a software update rendering the box completely useless to the user?

Engineer came out to me this afternoon, checked the signal levels (which were fine, as expected), and swapped it out for a new box. It auto-updated itself to 15.2 and so far (about 5 hours) not a single reboot, so fingers crossed the new box behaves itself.

Decent service after reporting the incident on Tuesday evening, but I've obviously lost all of my recordings and have spent over 2 hours setting all of my season passes, wildcards etc up to get it back to how I want it.

Admittedly the issue has not affected the majority of users (those with issues will always should loudest), but for those that are affected "a few bugs and glitches" doesn't come close to covering it!!

Re: TIVO Update = Constant Crashes/Restarts
 

You should be accessing the Existing Customers part of the website. It's very clear Arthur.

http://shop.virginmedia.com/existing...x-upgrade.html



---------- Post added at 20:06 ---------- Previous post was at 20:04 ----------

I think if anyone had that happen to them, then you'd be rightly upset. The box must have had an underlying fault which the upgrade triggered.

Re: TIVO Update = Constant Crashes/Restarts
 

Now reboot number 3 oh joy!

Re: TIVO Update = Constant Crashes/Restarts
 

Have you reported it to TiVo Faults?

Re: TIVO Update = Constant Crashes/Restarts
 

I have been on hold for 25 minutes to 150 is there a TiVo faults number?

Re: TIVO Update = Constant Crashes/Restarts
 

The IVR will recognise you are a TiVo customer, you can report it via our Community Forum as it's peak time for callers at the moment.

http://community.virginmedia.com/

Re: TIVO Update = Constant Crashes/Restarts
 

Engineer coming tommorow I expect a swap and to lose all my recording. :-(

Re: TIVO Update = Constant Crashes/Restarts
 

Anybody on this forum going to say the TiVo update went well and everything is Rosie! I am siting watching my boringly reliable V+ Samsung box and starting to worry myself what I am getting into with on TiVo install in December!

This negativity about this update is nearly as depressing as watching Robert Peston on the BBC News:(

Re: TIVO Update = Constant Crashes/Restarts
 

TiVo update went well and everything is Rosie

Re: TIVO Update = Constant Crashes/Restarts
 

Same here Rosy

Re: TIVO Update = Constant Crashes/Restarts
 

Thanks and how is Rosie:)

Re: TIVO Update = Constant Crashes/Restarts
 

Do you have 1tb boxes?

Re: TIVO Update = Constant Crashes/Restarts
 

Everything good here after the update, have a 1tb box.

Re: TIVO Update = Constant Crashes/Restarts
 

all good here, I've had mine nearly a year now (1TB) :)

Re: TIVO Update = Constant Crashes/Restarts
 

Same for me :) 3 x 1TB boxes

Re: TIVO Update = Constant Crashes/Restarts
 

No probs with my 1tb box since the update either. All looking good here. Time to think about a baby Tivo for my bedroom and move the V+ into daughters bedroom.
:)

Re: TIVO Update = Constant Crashes/Restarts
 

Cheers everybody you have cheered me out my TiVo cable forum depression:D

Re: TIVO Update = Constant Crashes/Restarts
 

All good here

1 x 1TB
1 x 500GB

Re: TIVO Update = Constant Crashes/Restarts
 

1TB Update done on 22nd, no problems, just using TiVo Commander now on my Xoom.

Re: TIVO Update = Constant Crashes/Restarts
 

Glad to hear it mate.

Re: TIVO Update = Constant Crashes/Restarts
 

I can't wait for my TiVo to be fixed and VM to release their iPad & iPhone app. When that day comes I'll be basking in TiVo goodness. :p:

Re: TIVO Update = Constant Crashes/Restarts
 

Yeah my 500GB TiVo is working great since the update a few days ago but I didn't want to rub salt in the wounds by mentioning it in this thread... remember the title has "crashes/restarts" in it - there will be bitching about how customers have lost the use of a service they're paying for and rightly so! :D

Re: TIVO Update = Constant Crashes/Restarts
 

The interesting question that comes out of this thread is why do some boxes have massive problems after the TiVo update considering all of the boxes are from the same manufacturer?

Re: TIVO Update = Constant Crashes/Restarts
 

Mine has crashed 3 times tonight when using the BBC app when trying to watch master chef :mad::mad:

Re: TIVO Update = Constant Crashes/Restarts
 

My box has the reboot lurgy too after the update the night before last. Spent 25 minutes on hold last night but got through in the end. Very nice chap has sorted me an engineer visit on Monday, reactivated my smartcard for the V+ box I don't use and set up premium HD for that box.

Handy having 2 boxes sometimes, even if I don't need them

Re: TIVO Update = Constant Crashes/Restarts
 

Constant rebooting all night driving me mad.

Re: TIVO Update = Constant Crashes/Restarts
 

Hey crash/reboot folk, I think I just became a member. Mine doesn't even get to the home menu (green screen of death) so I think I've got you beaten. :D :p:

Re: TIVO Update = Constant Crashes/Restarts
 

Welcome to the club! Hope it gets sorted ASAP. :)

Re: TIVO Update = Constant Crashes/Restarts
 

I am confused too. Sorry for the guys above, but my update is a delight!

Re: TIVO Update = Constant Crashes/Restarts
 

It's a disaster if it has happened to someone, but thankfully it has been a very tiny percentage of TiVo's affected by this rebooting fault.