Delay receiving text messages.
 

I wonder if anyone can help me. I am with Virgin Mobile and have a HTC Desire S. Recently I have been receiving text messages only hours after they have been sent. I can see when they have been sent, but sometimes only get them the next day. This is obviously a major inconvenience.

Does anyone know if this is likely to be a network issue (I have been with Virgin for years and never seen this problem before) or a phone issue.

I have rebooted my phone, taken the battery out and reset to default. All with no result. Sending texts still seems to work perfectly.

Re: Delay receiving text messages.
 

I have had this with my Desire S (T-Mobile), but with g-mail.

Re: Delay receiving text messages.
 

There is no Quality of Service with texts - they go into a queue, and get sent out.

Re: Delay receiving text messages.
 

Thanks for your reply Hugh, but why, after so many years of text messages arriving promptly, I can no longer rely on the service? It's only in the last month that this has been happening. And it seems to be any time of day or night and affects 95% of texts received.

Re: Delay receiving text messages.
 

Are you sure it was text messages and not MMS?

For ages now I've often had long delays with MMS messages. And then often receive them multiple times.

Re: Delay receiving text messages.
 

I have really poor signal quality with the same handset, with o2. It seems to be a common problem with any network - a google search suggests :erm:

---------- Post added at 00:04 ---------- Previous post was at 00:02 ----------

I feel your pain trying to run a business using the same handset. Not sure what the answer is other than changing it which is not an option for me at this time (note I never had this problem with my iPhone) :(

Re: Delay receiving text messages.
 

Definitely SMS and I have always and still have very good signal at home.

Re: Delay receiving text messages.
 

Is it all SMS or from Just one person / network?

Re: Delay receiving text messages.
 

Various senders from within the UK and without.

Re: Delay receiving text messages.
 

How long have you had the sim card? As you may need a sim swap?

Re: Delay receiving text messages.
 

Many years. I'll give them a call in the morning. Thanks for your reply.

Re: Delay receiving text messages.
 

When you received your new handset did you get a new sim card with it? As if you did you may just need to call to get the new sim activated (but you would need to make sure all your contacts etc are copied to the handset. As they would be lost if a new sim is activated to the number.)

Re: Delay receiving text messages.
 

No sim with the phone. Just put this one in which I've had for years. I've had this phone for a few months now and no problems before. Only started this nonsense about 4 weeks ago, but I thought maybe it would just be a temporary problem, but now it has caused a major inconvenience to me, hence me trying to find a solution.

Re: Delay receiving text messages.
 

You have tried some of the basic fault finds. Have you tried you sim in another handset and if you can try some one else's sim in yours and see if that works. If not I would suggest a sim swap?

Re: Delay receiving text messages.
 

Unfortunately I don't have access to another Virgin (or unlocked) phone or sim or I would have tried this. Thanks for your help and I will post back when/if I get to the bottom of this.

Re: Delay receiving text messages.
 

Hi, I'm new to this, so here goes :-)
I have spoken to a tech guy at Virgin as I am experiencing the same problems with texts, and have never experienced this with previous phones. He advised me that the issue is with an update that has something wrong with it. They are awaiting HTC to sort out the software update. Not a great help at the moment I know, but at least I know I'm not going mad now lol

Re: Delay receiving text messages.
 

Thanks for that maxb. It seems to very inconsistent. Most of my messages come through almost immediately, it's just the odd one that takes a few hours. I never bothered phoning up, but it is good to know that it might get sorted at some point. Just don't hold your breath.