ASA points out to Virgin Media that latency is not download speed
 

Re: ASA points out to Virgin Media that latency is not download speed
 

curious why that news was missed here.

Re: ASA points out to Virgin Media that latency is not download speed
 

Why not just say what you are implying ?

Re: ASA points out to Virgin Media that latency is not download speed
 

I am not implying anything, maybe they miss other articles as well, I dont know, havent checked.

Theregister also missed it. ;)

Re: ASA points out to Virgin Media that latency is not download speed
 

If you've not troubled yourself to establish any pattern in this website's news coverage, how have you arrived at the conclusion that this story being missing is 'curious'?

It might surprise you to learn that a forum with more than about half a dozen regular posters requires rather more admin than you are perhaps used to. It may further surprise you that not everybody spends their days obsessing over their speed, pings, jitters or any of the other statistics that are irrelevant to most of the people, most of the time.

Re: ASA points out to Virgin Media that latency is not download speed
 

Well well well. Good work that man :p

Re: ASA points out to Virgin Media that latency is not download speed
 

:clap:

Re: ASA points out to Virgin Media that latency is not download speed
 

It seems that VM hoped that many would be sufficiently obsessed to take the 50Mbps product. At least that's my take on why they ran the ads which were upheld to be misleading by the ASA and banned their future use.

Re: ASA points out to Virgin Media that latency is not download speed
 

On the contrary - that cock up is almost certainly the result of a poorly-qualified hack's attempt to simplify things for the uninformed public. If it were aimed at people with specialist knowledge I suspect the specialist information would have been there.

Re: ASA points out to Virgin Media that latency is not download speed
 

Indeed as the linked article says:



---------- Post added at 09:53 ---------- Previous post was at 09:52 ----------

Don't think that will happen again lol

Re: ASA points out to Virgin Media that latency is not download speed
 

There you go ... Wannabe journalists who aren't good enough to get a job on a proper magazine. ;)

Re: ASA points out to Virgin Media that latency is not download speed
 

Perhaps the same clueless bunch did the writeup on VM's website where they still claim it's perfect for gaming?

http://shop.virginmedia.com/broadband/up-to-50mb.html

Re: ASA points out to Virgin Media that latency is not download speed
 

Don't see any claims over lag or jitter there though compared with the advert the ASA were ruling on

Re: ASA points out to Virgin Media that latency is not download speed
 

Just as well I guess although "perfect" implies both must be good. I think websites are under or will soon be coming under ASA scrutiny.

Re: ASA points out to Virgin Media that latency is not download speed
 

more accurately VM said the magazine wrote the advert.

That is completely bizzare, how believable is it that a company wanting to advertise would tell the paper/magazine what to put in the advert and then not verify the advert before publish?

I can simplify it, VM got caught misselling their broadband, quite simple. They then tried to tell the ASA that the ofcom report proved their service was fine but the ofcom report actually said the opposite.

What I find worrying is that 2 VM employees in this thread disregarded bad latency performance as unimportant, as if the gaming market is irrelevant. A total thumbs down to gaming customers. Is this an attitude that runs through the company?

---------- Post added at 11:46 ---------- Previous post was at 11:42 ----------

to kwikbreaks unfortenatly the ASA cant rule on companies own websites, a silly rule.

Re: ASA points out to Virgin Media that latency is not download speed
 

If that was aimed at me please show me where i have said i disregarded bad latency, By the way i am posting from home before you think you can report me like you threatened to once.

All i did was point out that you were attempting to imply that this site might not want to report on that post on another forum. There i said it.

Re: ASA points out to Virgin Media that latency is not download speed
 

How can a service be perfect for gaming when jitter is all over the place?

The claim is there.

---------- Post added at 11:50 ---------- Previous post was at 11:49 ----------

You clapped to chris's comment that said it and even put in bold the bit about latency.

You saying you dont agree with what he said now?

Re: ASA points out to Virgin Media that latency is not download speed
 

Sorry but you're wrong on that one. I knew it was either coming or already in force and a quick google shows they got powers over those in May of this year.

This is the first hit rather than anything actually definitive but I'm sure it's the case...

http://chips88.com/safe_online_casin...pany-websites/

Maybe the guy who complained about the magazine ad is trawling the VM website right now....

Re: ASA points out to Virgin Media that latency is not download speed
 

My point is that we don't all sit there every night highlighting the slightest change in our connection. I for instance have better things to do in my life than complain at every single change to my modem. I don't monitor my upstream channel all the time like you seem to do, I don't sit there trying to change it all the time because i use my connection for what i want and i don't see the point in fiddling with it..

Put simply i have a life

Re: ASA points out to Virgin Media that latency is not download speed
 

Highly believable. And I speak from experience. It shouldn't happen, but it does, for any number of reasons and not just at VM.

One of several possible explanations ... Possibly the simplest to articulate, but that doesn't automatically make it correct.

Now, run along, aren't you due to run another ping test on your connection, it must be a good 10 minutes since the last one?

Re: ASA points out to Virgin Media that latency is not download speed
 

The website was also reported along with the magazine.

---------- Post added at 12:08 ---------- Previous post was at 12:05 ----------

Yes I know, but at the same time there is people using VM who need good latency, mainly gamers. So for some people its more important than the speed.

Personally I dont check all the time either, I check when I notice problems on something I am doing eg. if a file is downloading slowly or ssh feels more laggy than normal. If everything feels ok on normal day to day stuff I dont check my tbb graph etc. I expect its the same for most people, they only check when problems start.

Re: ASA points out to Virgin Media that latency is not download speed
 

Obviously folks with a connection that comes close to the VM advertising hype (and I accept that that is most) don't check but if you notice poor performance (as I did) then you do investigate.

The most recent whinger here is me not Chrysalis and the reasons for that are simple - what was a good connection became pretty much rubbish.

I set up a TBB monitor and it became clear to me that there was congestion. I posted about that on the VM forum to get it checked and noticed the increased response time. I considered that of interest to others and mentioned it here. I've also added some of the charts in the very long running thread on the monitor.

I saw mention that rebooting could sometimes shift the upstream channel so I took a look at the modem stats to see what the channel was and noticed while there that the power levels had changed suggesting a change of tap. I remembered a VM bod on the street and could see that the modem resynced around the time I saw him so I whinged about that here too (and posted about the now out of spec upstream on the VM forum).

If it wasn't for whingers like me and Chrysalis there'd be nothing for you employees/fanboys/whatever to respond to and the board would die for lack of posts.

Re: ASA points out to Virgin Media that latency is not download speed
 

Because of the connection of mine and a few other peoples connection in our clan we have now gone to a different isp because our gaming suffered massively.

Re: ASA points out to Virgin Media that latency is not download speed
 

On the contrary, about four months ago there was a sudden and very welcome drop in the number of whingeing posts and obsessive speed/ping testing on this forum. The board didn't die. In fact it became a rather more pleasant place to be. With a notable reduction in bickering it also got a little easier to moderate as well.

If some folks here are a bit sensitive to any return to discussion of pings and jitter for ther own sake, it's hardly surprising. Nevertheless genuine discussion is, always has been and always will be most welcome here. :)

Re: ASA points out to Virgin Media that latency is not download speed
 

Point out where we employees/fanboys as you call us resort to using childish names. If we are to have a adult conversation on here lets keep it adult.

Anyway i do complain when my connection is bad. I do play games and i will complain very quickly if i see my connection deteriorate.

https://www.cableforum.co.uk/images/...2011/10/10.png


My connection at the present time. Monitored because i am part of the sam knows trial Q the well that's why your connection is good posts :LOL:

Re: ASA points out to Virgin Media that latency is not download speed
 

Perhaps the VM staff and forum admins don't use any childish names but one of the latter certainly resorts to childish comments...

Re: ASA points out to Virgin Media that latency is not download speed
 

I don't understand this comment. Surely curiosity would be the driver behind troubling oneself to establish this website's news coverage patterns? I can't think what other driver would be an appropriate assumption, unless you are implying the poster is being paid to criticise this site for some reason which I doubt. So, surely curiosity must come before the research is done, being a driver rather than a conclusion in itself?

Re: ASA points out to Virgin Media that latency is not download speed
 

Well its up on thereg now with yesterdays date, so they probably backdated it.

Re: ASA points out to Virgin Media that latency is not download speed
 

If you picked up the link from their newsletter (it is in today's) then that is always a day behind the site itself.

Re: ASA points out to Virgin Media that latency is not download speed
 

Uhm, they haven't backdated it, it was on the reg yesterday.

Re: ASA points out to Virgin Media that latency is not download speed
 

That might explain how bad my gaming was when I took the 50 service.

Only reason i upgraded was for gaming,hence my dropping it after a year of poor gaming service

Re: ASA points out to Virgin Media that latency is not download speed
 

Six friends of mine have now got out of a 12 month contract with VM because of this(they are gamers)

Well done ASA....hold on..why is this not on the Home page where we see the new news?

Re: ASA points out to Virgin Media that latency is not download speed
 

Why do you think it's not on the homepage news?

Re: ASA points out to Virgin Media that latency is not download speed
 

EERRR Dont know you tell us

Re: ASA points out to Virgin Media that latency is not download speed
 

I'm happy to, I'm just interested to hear the conspiracy theories first. ;)

Re: ASA points out to Virgin Media that latency is not download speed
 

Which takes us 360 deg to post 3 :LOL:

Re: ASA points out to Virgin Media that latency is not download speed
 

Well as there are 4 articles from the 19th, this is genuine news concerning VM and was pointed out to the site at least a couple of days ago and still isn't there I can only assume it doesn't meet the site's editorial guidelines.

Re: ASA points out to Virgin Media that latency is not download speed
 

Good answer :tu:

Re: ASA points out to Virgin Media that latency is not download speed
 

A well-reasoned answer, but not the right one.

The truth is, I have a massive backlog of news items that I have started clearing this week. The ones dated 19th October on our news page are stories that broke throughout the first half of this month. In the next day or three I'll manage to get all the rest of them up.

However: All the items I post up are based on my daily Google news email subscription which is based on the keywords 'Virgin Media'. So the ASA story would have to have been covered elsewhere before I would spot it and be in a position to add it here. Obviously there is a thread on it here now, which means I'm aware of the story and can write something up for it even if I don't find anything on it as I go through my emails.

But in future, if you ever find there's a story missing from our news pages, the reason will be some combination of the factors above, not a decision that it fails to meet our editorial guidelines ... not least because we don't have any editorial guidelines, other than that the story needs to be directly relevant to VM or its industry.

HTH. :)

Re: ASA points out to Virgin Media that latency is not download speed
 

i think there is a conspiracy not to have a conspiracy :D

Re: ASA points out to Virgin Media that latency is not download speed
 

[QUOTE]I have a massive backlog of news items/QUOTE]

I wonder why ?

Re: ASA points out to Virgin Media that latency is not download speed
 

Aargh ok I admit it, I've been stuffing them under my mattress in the hope they'll go away, I'm such a VM fanboy I can't bear to write anything bad about them. :cry: ;)

Re: ASA points out to Virgin Media that latency is not download speed
 

And theres me thinking you stuff them somewhere else?
little did i know ;)

Re: ASA points out to Virgin Media that latency is not download speed
 

TBH I didn't expect it to be. I thought you were going to say that whoever it is that put up all the news stories was ill but thought I may as well suggest what the various hinters have been getting at :)

Re: ASA points out to Virgin Media that latency is not download speed
 

Perhaps because he has a day job, and writes the articles in his spare time (family commitments permitting)......

Re: ASA points out to Virgin Media that latency is not download speed
 

Sounds like the VM help and support forums.

no wonder it takes them so long to reply :)

Re: ASA points out to Virgin Media that latency is not download speed
 

Except they are formally connected to VM, and CF isn't.

Re: ASA points out to Virgin Media that latency is not download speed
 

Whats the except then????