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-   -   Has the Indian Call Centre being given the heave ho? (https://www.cableforum.uk/board/showthread.php?t=33680601)

DABhand 24-08-2011 02:16
Has the Indian Call Centre being given the heave ho?
 
(Since the official forums is down for maintenance again)

Recently got offered a job at Airdrie (Thats in Scotland for the English who didn't know :P) for a tech support line, thought I would do it anyways better than sitting about doing nothing (although I don't need to work).

It turned out it was for VM who are grabbing tech support people for nights and the weekend, between the hours of 8am-10pm.

The test questions were a laugh on the phone.

What is the command for bringing up your IP address?
A customer wants 2 AV's running at same time is this acceptable?
Name brands of free AV's on the net?
What is msconfig?

There was a 5th one but it was easy I forgot it :P

So yeah do you think India has finally been given the chop it richly deserves?

Or is it some sinister plot?


EDIT: Forgot the extra info...

http://www.s1jobs.com/job/415521067.html

Doesn't say its VM but it is..

See that lovely 14.5k DOE salary, well turns out a couple of people who I know who was also offered a spot for the weekend anyway. Was offered 4.5k a year for 15hrs at the weekend.

Now if you get the old maths brains out, that is nowhere near the 14.5k that someone like my friends with their experience would accept.

It is like they are just trying to get anyone for cheap and the 14.5k is just a tease to get anyone interested but have no intentions of paying it :P

Damn if those 5 questions (still forget the other one) are anything to go by, anyone with A+ or even basic PC knowledge can get a job :P

Peter_ 24-08-2011 06:43
Re: Has the Indian Call Centre being given the heave ho?
 
That is the Becogent office which has been there for a long time and a few posters on here even work there.

denphone 24-08-2011 07:37
Re: Has the Indian Call Centre being given the heave ho?
 
As far as l am concerned the sooner the Indian call centres get the push the better as they do not make for good communication and understanding of problems with customers.

huxleypiguk 24-08-2011 07:56
Re: Has the Indian Call Centre being given the heave ho?
 
However sadly they make economic sense. An Indian IT graduate will work in a centre for less pay than in a UK one and costs are lower.

Yes there is a cost in customer satisfaction, but it is all balanced.

Off shoring is a sad fact of life. 118 247 have just been offshored for example. Most European countries have it I'm afraid. France use Morocco for a lot of theirs and they are very good too.

Sirius 24-08-2011 08:01
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by denphone (Post 35291720)
As far as l am concerned the sooner the Indian call centres get the push the better as they do not make for good communication and understanding of problems with customers.
Indian call centres are not the only ones that are hard to understand, I had a raging argument with Npower the other day on the phone and they are based in this country. I am not longer a customer of Npower and in fact left them 2 years ago but they have suddenly found a payment that i am supposed to have missed. Told them they can go forth and multiply and after talking to there complaints department they did :)

There customer service centre is in south shields, I have always had a problem with understanding there accent

DABhand 24-08-2011 08:55
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Masque (Post 35291716)
That is the Becogent office which has been there for a long time and a few posters on here even work there.
Yeah I knew it was Becogent.

But, why there when you have a practically newish building in Bellshill >.<

spiderplant 24-08-2011 10:12
Re: Has the Indian Call Centre being given the heave ho?
 
I always get through to Airdrie when I call about my VM ADSL service, so it's nothing new. I think historically Bellshill was an NTL call centre and Airdrie was Telewest.

BenMcr 24-08-2011 11:24
Re: Has the Indian Call Centre being given the heave ho?
 
Yup, Bellshill is mainly cable, whereas Airdrie cover quite a few different things for Virgin

---------- Post added at 10:24 ---------- Previous post was at 10:22 ----------

The job advert is for staff for the Digital Home Support service

richard1960 24-08-2011 14:15
Re: Has the Indian Call Centre being given the heave ho?
 
Reading through the job descrption ie advanced virus removal and

· Advanced knowledge of Operations System troubleshooting from Windows 2000 to Window 7 Professional and Home, (MAC OS a plus) and



· Advanced knowledge of setup and troubleshooting processes for hardware devices ranging from MP3 players to home and small business networking apparatus

They seem to want a lot of knowledge for £14.500 a year!:shocked:

Perhaps that is the standard rate though.:erm:

muppetman11 24-08-2011 15:50
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by richard1960 (Post 35291839)
Reading through the job descrption ie advanced virus removal and

· Advanced knowledge of Operations System troubleshooting from Windows 2000 to Window 7 Professional and Home, (MAC OS a plus) and



· Advanced knowledge of setup and troubleshooting processes for hardware devices ranging from MP3 players to home and small business networking apparatus

They seem to want a lot of knowledge for £14.500 a year!:shocked:

Perhaps that is the standard rate though.:erm:
I was thinking pretty much the same , that's awful money for the required knowledge. :shocked:

progers 24-08-2011 17:58
Re: Has the Indian Call Centre being given the heave ho?
 
They are definitely still there, just had the misfortune to connect to them; having intermittent broadband disconnections but when the script started.."connect your cable modem directly to your computer" I politely asked if i could call back later

Ken W 24-08-2011 18:24
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Sirius (Post 35291722)
Indian call centres are not the only ones that are hard to understand, I had a raging argument with Npower the other day on the phone and they are based in this country. I am not longer a customer of Npower and in fact left them 2 years ago but they have suddenly found a payment that i am supposed to have missed. Told them they can go forth and multiply and after talking to there complaints department they did :)

There customer service centre is in south shields, I have always had a problem with understanding there accent
I have a hearing impairment which I always make the agent aware of but I do find the off shore agents in India very hard to understand. I often give up as I cannot understand their accent.
I have had one agent from the India call centre spoke very clearly but in the main they do not appreciate the problem and just keep repeating themselves which just makes me annoyed, I beleave they need retraining so they appreciate our difficulty to understand them.

spankysmagicpian 24-08-2011 18:43
Re: Has the Indian Call Centre being given the heave ho?
 
I personally don't agree Ken. You know what's the killer, main factor when you get off-shore call centres?

VoIP

It truly, truly is awful quality. They want to crank the bandwidth up a notch.

Sirius 24-08-2011 19:08
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Ken W (Post 35291944)
I have a hearing impairment which I always make the agent aware of but I do find the off shore agents in India very hard to understand. I often give up as I cannot understand their accent.
I have had one agent from the India call centre spoke very clearly but in the main they do not appreciate the problem and just keep repeating themselves which just makes me annoyed, I beleave they need retraining so they appreciate our difficulty to understand them.
I also have hearing problems and need to wear an aid in both ears (to much playing with Big tanks :).

I just cannot understand a word they say to me on the phone if its india. This issue was increased tonight when my modem failed and i tried to explain that it has died and was making a horrible burnt smell. The first offshore agent i spoke to put down the phone because i asked him to speak up. I then had to redial again only to be cut off at pickup. :mad:

Ended up phoning another part of customer service's to get some help and they put me through to a person i could understand. New modem will be in the post for me :)

"posting this with my virgin portable broadband" :)

Ken W 24-08-2011 20:52
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by spankysmagicpian (Post 35291947)
I personally don't agree Ken. You know what's the killer, main factor when you get off-shore call centres?

VoIP

It truly, truly is awful quality. They want to crank the bandwidth up a notch.
I get the same problem even when I am speaking to them face to face!

Nothing to do with VoIP.

Out of interest do you have to wear hearing aids?

spankysmagicpian 24-08-2011 23:29
Re: Has the Indian Call Centre being given the heave ho?
 
No, sorry I don't Ken. My Mum did and I can appreciate it's a struggle at times. What I was trying to get at was we use a lot of IP telephony at work and even the quality when phoning the other building (which I can see out of the window!) is abysmal and I struggle to catch what they are saying at times.

DABhand 24-08-2011 23:44
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by richard1960 (Post 35291839)
Reading through the job descrption ie advanced virus removal and

· Advanced knowledge of Operations System troubleshooting from Windows 2000 to Window 7 Professional and Home, (MAC OS a plus) and



· Advanced knowledge of setup and troubleshooting processes for hardware devices ranging from MP3 players to home and small business networking apparatus

They seem to want a lot of knowledge for £14.500 a year!:shocked:

Perhaps that is the standard rate though.:erm:

Until they offer you less or try to get you to accept a lesser amount, as said got a couple of friends with their MCSE's and one has the networking qualification also from MS. He was offered pro rata £9250 which is abysmal for his experience and qualifications.

I doubt anyone will get the 14.5k pro rata they advertised ever.

gazzae 25-08-2011 11:07
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by spankysmagicpian (Post 35292113)
No, sorry I don't Ken. My Mum did and I can appreciate it's a struggle at times. What I was trying to get at was we use a lot of IP telephony at work and even the quality when phoning the other building (which I can see out of the window!) is abysmal and I struggle to catch what they are saying at times.
you might want to advise your IT department to check their QoS rules

philce 25-08-2011 23:10
Re: Has the Indian Call Centre being given the heave ho?
 
I had a "disagreement" with a Eon cs agent some time ago, I pointed out that I could not understand her and that they should not use these call centers in India.

She then pointed out that the call centre she was based at was next to J21 of the M1 (1 mile from my house!).

She might as well have been in Delhi though as her accent was so strong!!!

Digital Fanatic 26-08-2011 00:13
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by philce (Post 35292501)
I had a "disagreement" with a Eon cs agent some time ago, I pointed out that I could not understand her and that they should not use these call centers in India.

She then pointed out that the call centre she was based at was next to J21 of the M1 (1 mile from my house!).

She might as well have been in Delhi though as her accent was so strong!!!
:rofl:

nutellajunkie 02-09-2011 11:26
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Ken W (Post 35292016)
I get the same problem even when I am speaking to them face to face!
I did have a giggle at this, at the same time as totally agreeing with you.

Anyway.. I hope slowly the OSCS will become lesser.. Of course we are all dreaming..

grungernut 04-09-2011 11:12
Re: Has the Indian Call Centre being given the heave ho?
 
Not much chance of the OSCS going away, the rumours at the moment are that VM will close the Liverpool Albert dock centre and share the work between Swansea and Offshore, unfortunately VM only really care about bottom line and the Offshore centres are cheap to operate. And for a compny that lost 36,000 Broadband customers in he first qaurter of this year you can see why they need to save.

denphone 04-09-2011 11:22
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by grungernut (Post 35296252)
Not much chance of the OSCS going away, the rumours at the moment are that VM will close the Liverpool Albert dock centre and share the work between Swansea and Offshore, unfortunately VM only really care about bottom line and the Offshore centres are cheap to operate. And for a compny that lost 36,000 Broadband customers in he first qaurter of this year you can see why they need to save.
Offshore centres might be cheaper to operate but if you have more unhappy customers because of it who then leave Virgin then at the end of the day then having overseas centres is a bad move and we have seen some companies move their Call centres back into this country after huge complaints of poor customer service and loss of customers.

Peter_ 04-09-2011 11:39
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by grungernut (Post 35296252)
Not much chance of the OSCS going away, the rumours at the moment are that VM will close the Liverpool Albert dock centre and share the work between Swansea and Offshore.
No such rumours in Liverpool as yet because I would have heard about it.

grungernut 04-09-2011 12:41
Re: Has the Indian Call Centre being given the heave ho?
 
Everyone in there knows about it, theres an announcement this week apparently.

Peter_ 04-09-2011 15:28
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by grungernut (Post 35296278)
Everyone in there knows about it, theres an announcement this week apparently.
As I work there and I was in yesterday and all last week I rather doubt it somehow.

grungernut 04-09-2011 15:47
Re: Has the Indian Call Centre being given the heave ho?
 
Speak to your union guy, they know all about it.

Peter_ 04-09-2011 16:19
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by grungernut (Post 35296323)
Speak to your union guy, they know all about it.
i would need to speak to myself then.;)

grungernut 04-09-2011 16:32
Re: Has the Indian Call Centre being given the heave ho?
 
Dont understand how you couldnt have heard of it, we were told on Thursday,obviously we were told it was just a rumour, but that came from an IBM manager, I also heard anotherr manager had emailed their team also saying they had heard the rumour but could not confirm or deny it.

Digital Fanatic 04-09-2011 19:02
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by grungernut (Post 35296337)
Dont understand how you couldnt have heard of it, we were told on Thursday,obviously we were told it was just a rumour, but that came from an IBM manager, I also heard anotherr manager had emailed their team also saying they had heard the rumour but could not confirm or deny it.
That's the trouble with rumours though, they are just that.. rumours.

Russ 04-09-2011 19:11
Re: Has the Indian Call Centre being given the heave ho?
 
It'll probably end up happening anyway, we all know that if VM had their way they'd send everything customer-facing to India.

Peter_ 04-09-2011 20:07
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Russ (Post 35296396)
It'll probably end up happening anyway, we all know that if VM had their way they'd send everything customer-facing to India.
If it happens then it is nothing I would be unduly worried about as I have been there before and have the t shirt.

grungernut 01-10-2011 11:04
Re: Has the Indian Call Centre being given the heave ho?
 
Looks like you get to keep that T-shirt now :-)

Peter_ 01-10-2011 12:03
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by grungernut (Post 35308078)
Looks like you get to keep that T-shirt now :-)
Not really that one is 10 years old but this will be a new one.

denphone 01-10-2011 12:06
Re: Has the Indian Call Centre being given the heave ho?
 
Perhaps you will need a XXXL now then.:)

Peter_ 01-10-2011 12:16
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by denphone (Post 35308124)
Perhaps you will need a XXXL now then.:)
May need one made in Manilla.;)

denphone 01-10-2011 12:25
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Masque (Post 35308127)
May need one made in Manilla.;)



:D

Digital Fanatic 01-10-2011 12:29
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Masque (Post 35308127)
May need one made in Manilla.;)
https://www.cableforum.co.uk/images/...2011/10/39.gif

I couldn't find one with an unhappy face for us :(

Peter_ 01-10-2011 12:36
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Digital Fanatic (Post 35308135)
https://www.cableforum.co.uk/images/...2011/10/39.gif

I couldn't find one with an unhappy face for us :(
[img]Download Failed (1)[/img]

Sirius 01-10-2011 12:38
Re: Has the Indian Call Centre being given the heave ho?
 
I fear for my sanity if i have to deal only with the overseas excuse for a call centre,
I have trouble hearing them because i wear a hearing aid, I have trouble understanding them because of there accent, I hate the way they drop the call if you sway from there script or you tell them they are wrong.

The last dealings i had with them was when my modem failed "50Meg on a ambit" they sent a new one in the post and it was a 20 Meg. I confirmed with them twice during the call that they understood i was on 50 Meg but they still fecked it up. I had to go via another team to get it fixed and ended up on a shub (which is now working fine :) )

Peter_ 01-10-2011 12:39
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Sirius (Post 35308139)
I fear for my sanity if i have to deal only with the overseas excuse for a call centre
How about the pseudo american accent used by Manilla.

denphone 01-10-2011 12:43
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Masque (Post 35308137)
[img]Download Failed (1)[/img]


Wheres my gold plated T shirt then.:)

---------- Post added at 11:43 ---------- Previous post was at 11:41 ----------

Quote:
Originally Posted by Sirius (Post 35308139)
I fear for my sanity if i have to deal only with the overseas excuse for a call centre, I have trouble hearing them because i wear a hearing aid, I have trouble understanding them because of there accent, I hate the way the drop the call if you sway from there script.
l dread it when l hear that Manila accent on the other side of the phone as they have no understanding of what you are trying to say to them half the time.:(

Digital Fanatic 01-10-2011 12:48
Re: Has the Indian Call Centre being given the heave ho?
 
:)

Ignitionnet 01-10-2011 12:53
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Sirius (Post 35308139)
The last dealings i had with them was when my modem failed "50Meg on a ambit" they sent a new one in the post and it was a 20 Meg. I confirmed with them twice during the call that they understood i was on 50 Meg but they still fecked it up. I had to go via another team to get it fixed and ended up on a shub (which is now working fine :) )
Yes, I had a similar issue, except it was a UK centre that sent me a VM256 to replace a VMNG300. Incompetence isn't exclusive to offshore.

That said this thread is potentially interesting as a place for VM employees threatened by closure of Albert Dock to blow off some steam, so I shall subscribe accordingly.

denphone 01-10-2011 12:56
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Ignitionnet (Post 35308148)
Yes, I had a similar issue, except it was a UK centre that sent me a VM256 to replace a VMNG300. Incompetence isn't exclusive to offshore.
No its not but comparing UK centres to foreign ones the vast majority of the times is like comparing apples and pears.

Peter_ 01-10-2011 12:58
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by denphone (Post 35308141)
Wheres my gold plated T shirt then.:)
https://www.cableforum.co.uk/images/...2011/10/75.jpg

[img]Download Failed (1)[/img]

Sirius 01-10-2011 12:59
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Ignitionnet (Post 35308148)

That said this thread is potentially interesting as a place for VM employees threatened by closure of Albert Dock to blow off some steam, so I shall subscribe accordingly.
:tu:

Peter_ 01-10-2011 12:59
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Ignitionnet (Post 35308148)
Yes, I had a similar issue, except it was a UK centre that sent me a VM256 to replace a VMNG300. Incompetence isn't exclusive to offshore.
That has happened so many times and the is no excuse as that was an engineer only swap.;)

Sirius 01-10-2011 13:01
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Ignitionnet (Post 35308148)
Yes, I had a similar issue, except it was a UK centre that sent me a VM256 to replace a VMNG300. Incompetence isn't exclusive to offshore.

That said this thread is potentially interesting as a place for VM employees threatened by closure of Albert Dock to blow off some steam, so I shall subscribe accordingly.
I can count on one finger the issues i have had with the uk faults centre, I don't have enough hands and feet to count the overseas faults centre feckups

denphone 01-10-2011 13:03
Re: Has the Indian Call Centre being given the heave ho?
 
The only difference is he is probably ten years younger and three stone lighter but l could imagine the look on the partners face if she saw that on me.:D:D

Peter_ 01-10-2011 13:09
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by denphone (Post 35308158)
The only difference is he is probably ten years younger and three stone lighter but l could imagine the look on the partners face if she saw that on me.:D:D
She would be wondering what kind of clubs you are now visiting.:D

denphone 01-10-2011 13:48
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Masque (Post 35308162)
She would be wondering what kind of clubs you are now visiting.:D
Lets not mention that.:D

LexDiamond 03-10-2011 15:54
Re: Has the Indian Call Centre being given the heave ho?
 
Why do the sales team in Manilla have US imitation accents if they are trying to sell to the UK?

Russ 03-10-2011 15:57
Re: Has the Indian Call Centre being given the heave ho?
 
That's one of my pet hates too - if they're dealing with the UK they should be speaking UK English.

It's because the companies who teach them English are US based.

LexDiamond 03-10-2011 18:15
Re: Has the Indian Call Centre being given the heave ho?
 
In the past I have preferred the customer service from Manilla based call centres compared to Indian ones, e.g. Be Ltd and T-Mobile. But they haven't tried putting accents on. The VM sales line operatives are just sounding silly though. It really doesn't even sound like I should be talking to these guys re a query, considering I'm from the UK.

Russ 03-10-2011 18:23
Re: Has the Indian Call Centre being given the heave ho?
 
T-Mobile staff in Manilla are also trained in American English. A friend of mine was one of the party for T-Mobile who went over there to train up the managers for when the callcentre opened and they told him they though everyone around the world would prefer to hear American English.

Only problem is in Filipino culture it's normal to use silly nicknames so if you ask for their names they are allowed to say things like "Baby", "Sugar girl" etc

spiderplant 03-10-2011 21:00
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Russ (Post 35309369)
Only problem is in Filipino culture it's normal to use silly nicknames so if you ask for their names they are allowed to say things like "Baby", "Sugar girl" etc
And not just nicknames
http://news.bbc.co.uk/1/hi/programme...nt/9435751.stm

I can't see it's a problem though. More a talking point.

Russ 03-10-2011 21:03
Re: Has the Indian Call Centre being given the heave ho?
 
I'd see it as a problem. Imagine you call them up and you feel the agent is fobbing you off, wasting your time etc.

You ask them for their name and they say "Queen Elizabeth". How sarcastic is that going to sound? It's hardly going to instil confidence in the customer that the agents will take their issues seriously.

LexDiamond 04-10-2011 08:31
Re: Has the Indian Call Centre being given the heave ho?
 
My cousin works for T-Mobile so I asked him if he has to deal with the Manilla call centre and hhe said he does and hates it because of the fake accent.

AGC123 04-10-2011 23:48
Re: Has the Indian Call Centre being given the heave ho?
 
Virgin media will be down scaleing its contact with ibm in the comeing year they have conceeded that overseas call centres although cost effiective are having an overly adverse effect on there nps

it is being reported that all service faults will be uk ctc

Heather10 25-10-2011 15:10
Re: Has the Indian Call Centre being given the heave ho?
 
I had to ring last night and got guy in Liverpool who was veryhelpful but very strong Liverpoolian accent - had to put him on load speaker and getting my husband to translate

Peter_ 25-10-2011 15:54
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Heather10 (Post 35320965)
I had to ring last night and got guy in Liverpool who was veryhelpful but very strong Liverpoolian accent - had to put him on load speaker and getting my husband to translate
Well we will not be around after April.;)

http://www.cableforum.co.uk/board/10...bert-dock.html

Heather10 25-10-2011 17:32
Re: Has the Indian Call Centre being given the heave ho?
 
That's real bad news - If (or should I say when) I have to ring if I get my call answered bu an Indian call centre, my heart sinks. I was so pleased to get someone who understands the lingo and doens't have a script. I pretty much rate companies with UK based call centres, however I want 50 MB BB (VM is the only one who has this), want extra tv and do not want to go to Sky, so the choice is very limited - there is no choice!

Peter_ 25-10-2011 17:49
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by Heather10 (Post 35321019)
That's real bad news - If (or should I say when) I have to ring if I get my call answered bu an Indian call centre, my heart sinks. I was so pleased to get someone who understands the lingo and doens't have a script. I pretty much rate companies with UK based call centres, however I want 50 MB BB (VM is the only one who has this), want extra tv and do not want to go to Sky, so the choice is very limited - there is no choice!
its just the way it goes as even I will be keeping my services afterwards as BT is not worth a balloon around here as they get less than 2Mb.

m419 26-10-2011 22:35
Re: Has the Indian Call Centre being given the heave ho?
 
Quote:
Originally Posted by DABhand (Post 35291707)
(Since the official forums is down for maintenance again)

Recently got offered a job at Airdrie (Thats in Scotland for the English who didn't know :P) for a tech support line, thought I would do it anyways better than sitting about doing nothing (although I don't need to work).

It turned out it was for VM who are grabbing tech support people for nights and the weekend, between the hours of 8am-10pm.

The test questions were a laugh on the phone.

What is the command for bringing up your IP address?
A customer wants 2 AV's running at same time is this acceptable?
Name brands of free AV's on the net?
What is msconfig?

There was a 5th one but it was easy I forgot it :P

So yeah do you think India has finally been given the chop it richly deserves?

Or is it some sinister plot?


EDIT: Forgot the extra info...

http://www.s1jobs.com/job/415521067.html

Doesn't say its VM but it is..

See that lovely 14.5k DOE salary, well turns out a couple of people who I know who was also offered a spot for the weekend anyway. Was offered 4.5k a year for 15hrs at the weekend.

Now if you get the old maths brains out, that is nowhere near the 14.5k that someone like my friends with their experience would accept.

It is like they are just trying to get anyone for cheap and the 14.5k is just a tease to get anyone interested but have no intentions of paying it :P

Damn if those 5 questions (still forget the other one) are anything to go by, anyone with A+ or even basic PC knowledge can get a job :P
I've seen jobs advertised for 3 contact centres primarily Glasgow, but i've spoken to one person in Scotland in the whole time i've had 3.

It probably just means they are looking for staff to replace the outsourced call centre in Liverpool, and this does not mean less indian call centres, it could mean complete use of indian call centres for sales,Billing,Customer Services and General enquiries as well as first hand faults before being passed to someone who knows what they are doing to free up other resources.

As wages increase in india, less companies will use indian call centres. The thing with Hutchison 3G (3 Mobile), Hutchison Telecom owns and runs the actual indian call centres meaning they get away with a lot of fees and running costs whereas Virgin Media would have to pay a company to provide this service.


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