Edinburgh Connection Issues
 

Hi all,

In EH5 - been having issues with dropping connection for last 2 days, when I check the status page all it says is there is disrupted service that will affect me accessing the my virgin media section of the site - nothing about connection issues in any detail.

Anyone else with the same issue?

Re: Edinburgh Connection Issues
 

whats ur stats?

Re: Edinburgh Connection Issues
 

Yes. See here.

http://www.cableforum.co.uk/board/12...e-page-17.html

Something in the backhaul/core routing is borked. It's happening again this evening:
http://www.thinkbroadband.com/ping/s...12-08-2011.png
Thats monitoring the gateway, not my personal connection, so it's affecting a whole load of people.

Re: Edinburgh Connection Issues
 

Im in EH11 and on 50Meg, today the speeds have been around 4Meg. Stable but slooow But whats been happening the past couple of days? Raining. Always happens when it rains hard enough.

Re: Edinburgh Connection Issues
 

You might have a point there, maybe it's the heavy rain breaking some of the links somewhere.

Re: Edinburgh Connection Issues
 

Seems to be working now, getting a solid 50Meg now. Let's hope its not just cos ir's 4am.

Re: Edinburgh Connection Issues
 

Cheers for feedback guys!

Re: Edinburgh Connection Issues
 

Back to where we were before, 4Meg.

Re: Edinburgh Connection Issues
 

https://www.cableforum.co.uk/images/...2011/08/98.png

Here I am usually get the full 30mb - even at peak times.

Stats:


Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 323000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 124 55616000 Kbits/sec 323000000 Hz -2.2 dBmV 36.2 dB Hybrid
Locked QAM256 121 55616000 Kbits/sec 299000000 Hz -1.6 dBmV 36.6 dB Hybrid
Locked QAM256 122 55616000 Kbits/sec 307000000 Hz -1.8 dBmV 36.1 dB Hybrid
Locked QAM256 123 55616000 Kbits/sec 315000000 Hz -1.9 dBmV 36.3 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked TDMA 1 10240 Kbits/sec 25800000 Hz 49.4 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 11158
Max Traffic Rate 32220000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 11157
Max Traffic Rate 1111000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

Re: Edinburgh Connection Issues
 

Like I said, the problem's only in the evenings...

Re: Edinburgh Connection Issues
 

exact same issue

https://www.cableforum.co.uk/images/...2011/08/97.png

Re: Edinburgh Connection Issues
 

Pretty much the same pattern as qasdfdsaq posted earlier. This is the "live" graph and the minimum ping times are gradually getting worse over the course of the evening. By 2am they'll drop back to their usual steady line I bet.

http://www.thinkbroadband.com/ping/s...13-08-2011.png

Speedtest reported 1.5Mb, a quick blast on Usenet ran at 31.9Mb so Lord knows what's going on :shrug:

Edit: "Live" as in it only updates when you refresh the image :D

Re: Edinburgh Connection Issues
 

How longs this going to last?

Re: Edinburgh Connection Issues
 

Hi lads, first post.

I am in EH4 and for the last 2 days my 50mb connection has been running between 3 and 10mb.

I only noticed because i stream Sky SPorts through my xbox and the quality kept changing from really sharp to really blurry so i decided to speed test.

I have had a lot of issues in this area lately and it's getting really frustrating.

Tried to phone Virgin but it was mega busy. Anyone heard anything?

Re: Edinburgh Connection Issues
 

I don't know. You work for them. GET THEM TELT :D

Re: Edinburgh Connection Issues
 

As its not pm

https://www.cableforum.co.uk/images/...2011/08/94.png

hopefully its due to the headend being upgraded for 10% upload speed

Re: Edinburgh Connection Issues
 

I'd have hoped they'd bother notifying us of that kind of work if it's going to drop my connection speeds by 90%...

Re: Edinburgh Connection Issues
 

I was thinkning that myself, the upgrade. I've asked other 50meg customers who aren't in Edinburgh and they have seen no slowdown. The routers at LINX->OVH are at around %55 utilisation(well the routers after linx).

Re: Edinburgh Connection Issues
 

6 days in a row now. I'm starting to consider bringing up my backup connection...

Re: Edinburgh Connection Issues
 

Getting seriously ****ed off with it now.

Re: Edinburgh Connection Issues
 

Another victim of this in EH11, all is fine & dandy at 7:30am.. but as soon as it’s the evening the speeds are a joke.

I cant see it being STM either

Re: Edinburgh Connection Issues
 

on the phone again tonight

Re: Edinburgh Connection Issues
 

I'm in EH11 too, just seen this thread or I wouldnt have made my own post :s

I called Virgin and they've booked an engineer, they didnt say anything about a local fault or some such. I've been a customer for 6 days, not a good start

Re: Edinburgh Connection Issues
 

UPDATE



got through to someone form UK



he asked me to use proxy webcache.virginmedia.com on port 8080



now getting this

https://www.cableforum.co.uk/images/...2011/08/74.png



take the proxy off and i get


https://www.cableforum.co.uk/images/...2011/08/75.png

Re: Edinburgh Connection Issues
 

Well I should be on 50meg & it's def not that at the mo.

Did the guy on the phone say anything about the reason why this is going on? As well as any idea when it will get fixed.

Cheers

Re: Edinburgh Connection Issues
 

Nope, no further info I'm afraid

Re: Edinburgh Connection Issues
 

Do a tracert to where you are having problems.
Roubiax:
https://www.cableforum.co.uk/images/...2011/08/70.png
Amsterdam:
https://www.cableforum.co.uk/images/...2011/08/71.png
Paris:
https://www.cableforum.co.uk/images/...2011/08/72.png
New York:
https://www.cableforum.co.uk/images/...2011/08/73.png

Virgin Media peer with OVH and you'll find that quite a few sites in Europe will be on OVH. If you are trying to get to Europe it's most like you'll be routed through Roubiax. If you phone up tech support mention the words "virgin peer with ovh" in your converstion and ask the agent to pass your info onto the network engineers.

Re: Edinburgh Connection Issues
 

Just added that proxy here and went from 2M to 47M, should it be ok to use this for the timebeing?

Re: Edinburgh Connection Issues
 

Apart from OVH suck, what have they got to do with anything?

---------- Post added at 22:39 ---------- Previous post was at 22:35 ----------

The webcache probably helps by making it so that your IP stack has to deal with a slightly shorter round trip when managing the congestion/fault/whatever it is. Neither fixes or works around the problem completely though.

[Edit] No, that's not it.

Made a difference for me too, but not nearly enough:

https://www.cableforum.co.uk/images/...2011/08/68.png
Without

https://www.cableforum.co.uk/images/...2011/08/69.png
With

---------- Post added at 22:42 ---------- Previous post was at 22:39 ----------

Considering the times I'm seeing it come on and off, I'm beginning to suspect a problem with the traffic management gear might have something to do with it.

Re: Edinburgh Connection Issues
 

I'm EH11 and spotted this over the past week as well but haven't had much usage recently so hasn't bothered me much. Will speak to the headend guys in the morning and see if I can get an answer.

Re: Edinburgh Connection Issues
 

C:\Users\Administrator>ping webcache.virginmedia.com

Pinging webcache.virginmedia.com [195.188.152.6] with 32 bytes of data:
Reply from 195.188.152.6: bytes=32 time=16ms TTL=248
Reply from 195.188.152.6: bytes=32 time=15ms TTL=248
Reply from 195.188.152.6: bytes=32 time=15ms TTL=248
Reply from 195.188.152.6: bytes=32 time=15ms TTL=248

C:\Users\Administrator>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.244.69] with 32 bytes of data:
Reply from 212.58.244.69: bytes=32 time=54ms TTL=51
Request timed out.
Reply from 212.58.244.69: bytes=32 time=51ms TTL=51
Reply from 212.58.244.69: bytes=32 time=49ms TTL=51

Curious. Some sites/destinations are being clearly prioritised.

C:\Users\Administrator>tracert webcache.virginmedia.com

Tracing route to webcache.virginmedia.com [195.188.152.6]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms n1 [10.0.0.254]
2 12 ms 8 ms 9 ms cpc9-sgyl31-2-0-gw.sgyl.cable.virginmedia.com [7
7.99.218.1]
3 5 ms 7 ms 7 ms sgyl-core-1a-ge228.network.virginmedia.net [81.9
7.49.25]
4 9 ms 13 ms 6 ms sgyl-core-2a-ae2-0.network.virginmedia.net [195.
182.178.90]
5 96 ms 40 ms 39 ms manc-bb-1c-ae6-0.network.virginmedia.net [81.97.
48.77]
6 45 ms 40 ms 42 ms manc-bb-1b-ae6-0.network.virginmedia.net [213.10
5.159.89]
7 12 ms 15 ms 15 ms know-dcore-1b-tenge100.network.virginmedia.net [
212.43.162.54]
8 14 ms 15 ms 15 ms webcache.virginmedia.com [195.188.152.6]

Trace complete.

C:\Users\Administrator>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.66]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms n1 [10.0.0.254]
2 6 ms 8 ms 7 ms cpc9-sgyl31-2-0-gw.sgyl.cable.virginmedia.com [7
7.99.218.1]
3 8 ms 9 ms 8 ms sgyl-core-1a-ge229.network.virginmedia.net [81.9
7.49.29]
4 36 ms 35 ms 34 ms sgyl-core-2a-ae2-0.network.virginmedia.net [195.
182.178.90]
5 42 ms 40 ms 39 ms manc-bb-1c-ae6-0.network.virginmedia.net [81.97.
48.77]
6 41 ms 39 ms 58 ms manc-bb-1a-ae11-0.network.virginmedia.net [213.1
05.159.85]
7 50 ms 52 ms 60 ms glfd-bb-1b-ae1-0.network.virginmedia.net [213.10
5.175.146]
8 70 ms 48 ms 47 ms glfd-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.46]
9 49 ms * 48 ms tcl5-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
10 22 ms 24 ms 23 ms 212.58.239.249
11 45 ms 48 ms 49 ms 212.58.238.149
12 49 ms 47 ms 48 ms 212.58.239.62
13 48 ms 50 ms 47 ms 212.58.251.44
14 47 ms 48 ms 87 ms bbc-vip111.telhc.bbc.co.uk [212.58.244.66]

Re: Edinburgh Connection Issues
 

Very much appreciated

Re: Edinburgh Connection Issues
 

I second these thanks!

Re: Edinburgh Connection Issues
 

Virgin Media peer with them on 2 x 10Gps links, have been since July 2009. Does the proxy fix help with actual downloading from outwith the UK?

Re: Edinburgh Connection Issues
 

I'm another victim from EH54.

I've done a whole lot of trace routes, and I've kinda came to the same conclusion as the above poster.



This is from a reputable game server provider now (11pm).
However this morning the pings were more like this:

My downloads are also pathetic, but the pings appear to tell a more interesting story. I have an engineer coming out on Thursday. The help desk was uninterested in my trace routes, pretty much talked down to me as if I didn't understand how they worked, and denied there was any issues with my connection until they noticed I was unable to get over 10Mb on their speedtest. I'm on 100Mb because I wanted to avoid STM, but it appears there has been an change of policy, and now my connection is worthless. How long does this problem have to occur before I can use it as a reason to get out of my contract?

Re: Edinburgh Connection Issues
 

Proxy seems to fix everything, since it's something local that seems to be throttling everything that isn't going to the proxy.

OVH on the other hand, or at least their speedtest servers, are utter rubbish. Their supposed gigabit speedtest host barely hits 120, and it's no better even from an internal OVH server. Namesco, and the other Roubaix speedtest server (Mrcio Oliveira) have no trouble hitting 500mbps+

Re: Edinburgh Connection Issues
 

Seems peak time is over, just ftped on 1 connection from my ovh box at 50meg.

Re: Edinburgh Connection Issues
 

Please do ive got 3 slow speeds to do this morining

Re: Edinburgh Connection Issues
 

Any word today WeeSteev?

Re: Edinburgh Connection Issues
 

I'm having problems in Falkirk (FK1) area.

here is my thread, I've been updating it with my speeds throughout. something is badly wrong

http://www.cableforum.co.uk/board/12...ease-help.html

Re: Edinburgh Connection Issues
 

As i post just now, i am getting my full 50mb. Give it an hour or so and i will check again!

Re: Edinburgh Connection Issues
 

STM only kicks in at 4pm on a weekday.

Re: Edinburgh Connection Issues
 

Have a friend who's just had a tech out to check if the problem lies with his street and I'll quote what he quoted the tech as saying.

"There is a national problem with bandwidth that needs fixed."

Re: Edinburgh Connection Issues
 

By "national" he means restricted to a single headend.

Re: Edinburgh Connection Issues
 

JB66

is this main reason we are having issues in Falkirk?

I'm record chronic slow speeds, not even 1meg :erm:

Re: Edinburgh Connection Issues
 

Yes most of Falkirk is using the gyle. It's been officially recognised as a fault now and is being worked on. Will be given a fault reference tomorrow.

Re: Edinburgh Connection Issues
 

then why are the technical support people that I phone tell me that there is nothing wrong and that my spyware is causing the problem!?!??!?!

I've got my new hub today and I'm still getting the same speeds.

I wouldn't mind as long as everyone was singing from the same hymn sheet.

Re: Edinburgh Connection Issues
 

there isn't a fault reference number been announced yet

Re: Edinburgh Connection Issues
 

don't suppose there is any indication as to how long this will take?

weeks?

Re: Edinburgh Connection Issues
 

If I knew I'd let you know, I'm as frustraighted as you are :(

Re: Edinburgh Connection Issues
 

Mate I think they say that about everything, I once got told to pull my router cable out turn it the other way around & put it back in again.

Like everyone here I have the same issues, its not STM as far as I know as its happening at more random times than if it was STM if that makes sense, plus when STM is in affect as far as I know it affects P2P & newsgroup speeds, not web browsing or speed tests.

*JB66,

Thanks for tying to get us as much info as you can, I do hope if it is definitely an issue then it will be fixed shortly, I would say the only good thing is that so many people have the same problem which means its likely to get looked at (hopefully) I am very optimistic considering I am just back from the footie.

Re: Edinburgh Connection Issues
 

I've noticed that my speed tends to go back to normal in the very early hours and tends to hold steady until around 4pm then it slow drifts away, come 6pm its 5pm, come 8pm and I'm wanting to watch a programme online that needs 2.5meg, forget about it, it just keeps sticking.

Re: Edinburgh Connection Issues
 

It's not STM but may be STM related, as it kicks in the same hours as STM typically would. Maybe the STM equipment is malfunctioning and slowing everything down for example.

It starts at 4pm and tails off after midnight (you can see this from my graphs in the other thread), at the weekend it starts at 12, which again ties in with STM hours. Or maybe just peak times, which STM hours were designed to cover.

Re: Edinburgh Connection Issues
 

I am really glad when I posted this I wasn't the only one, and lots of people who are more technically minded than me can prove there is an issue.

I agree with qasdfdsaq that it seems to be around peak times EVERYTHING is being throttled by accident - hopefully now the case has been raised there will be action taken.

Re: Edinburgh Connection Issues
 

seeing the same on the glenrothes head end

speeds of 2M on a 20 Mbit connection then back to normal in the early hours.

Re: Edinburgh Connection Issues
 

when I check the service status on the VM support page its saying that the broadband service is good when I type my phone number in?!

Re: Edinburgh Connection Issues
 

Slow speed is classed as degraded service, so it wouldn't go on the status page, only loss of a service or severe degradation would flag on that page.

Re: Edinburgh Connection Issues
 

I'm in Falkirk mate but this is a response i got back from VM, I posted it on my own thread as well, but will post it here seeing as people are telling me that the Falkirk connection runs through Edinburgh

:confused:

Re: Edinburgh Connection Issues
 

Must be something else going on rather than poor SNR, FEC or utilisation. I've seen something similar in Derby a couple of years ago... I'm not in work so I can't do any checks myself.

Has anyone else reported via the Community Forum?

---------- Post added at 16:40 ---------- Previous post was at 16:39 ----------

Glenrothes is fed from Edinburgh

Re: Edinburgh Connection Issues
 

There is a big thread on the Edinburgh issues mate but no one else has entered my thread on Falkirk in the community forum, however there is a poster on this forum who lives 4 miles away from me who is having the same problems as I am.

http://www.cableforum.co.uk/board/12/33680469-issues-falkirk-fk1-area-please-help.html

is it right enough that Falkirk is fed from Edinburgh also?

Re: Edinburgh Connection Issues
 

Yes, it is fed from Edinburgh.

Only Uddingston and Glasgow are seperate from Edinburgh

Re: Edinburgh Connection Issues
 

What is the best thing to do?

wait until its sorted and then the speeds return to normal?

or do we keep badgering the call centres only for them to tell us there isn't a problem?

---------- Post added at 16:52 ---------- Previous post was at 16:50 ----------

the Edinburgh thread on the community forum

http://community.virginmedia.com/t5/...ds/td-p/659049

Re: Edinburgh Connection Issues
 

I'd give the link to this thread to the Community Forum Team (post it to your thread), so they can see the amount of customers affected.

they can do some further checks with the INMC guys. I'm in work tomorrow, so will have a look around to see if it is a known issue.

JB66 - Did you get a Remedy Ref?

---------- Post added at 17:05 ---------- Previous post was at 16:54 ----------



---------- Post added at 17:08 ---------- Previous post was at 17:05 ----------

Re: Edinburgh Connection Issues
 

is that from the VM help and support forum mate?

I'm going to wait until about 8pm to take another speedtest reading before posting this thread on to my post on the VM forum as they disputed there was a problem

Re: Edinburgh Connection Issues
 

Seems to be working now:
https://www.cableforum.co.uk/images/...2011/08/34.png

@Digital Fanatic: where did you get the info from "Re: Edinburgh 50Mb real speeds", is that on a public forum?

Re: Edinburgh Connection Issues
 

I'm getting varying speeds from different severs.

Derry is the best reading I'm getting, but still not getting my 50meg

https://www.cableforum.co.uk/images/...2011/08/35.png

Re: Edinburgh Connection Issues
 

I've just tested 1 ftp connection from my ovh server in Roubiax and I got a solid 50meg, oh and it pinged at around 26ms.

Re: Edinburgh Connection Issues
 

Seems to be resolved , alot of speedyest sites can't manage 50meg. The big one is London nsmesco. If your hitting 45 it's sorted

Re: Edinburgh Connection Issues
 

none of mine are hitting 45

---------- Post added at 20:55 ---------- Previous post was at 20:53 ----------

https://www.cableforum.co.uk/images/...2011/08/32.png

https://www.cableforum.co.uk/images/...2011/08/33.png

Re: Edinburgh Connection Issues
 

Is that wifi?

Re: Edinburgh Connection Issues
 

https://www.cableforum.co.uk/images/...2011/08/28.png

spoke to soon this is from Hull

https://www.cableforum.co.uk/images/...2011/08/29.png

https://www.cableforum.co.uk/images/...2011/08/30.png

---------- Post added at 20:58 ---------- Previous post was at 20:58 ----------

no mate that's with a wired connection

---------- Post added at 21:02 ---------- Previous post was at 20:58 ----------

the Manchester speed is very erratic

https://www.cableforum.co.uk/images/...2011/08/31.png

---------- Post added at 21:21 ---------- Previous post was at 21:02 ----------

speeds are dropping again.

Derry, Birmingham and Hull not reading anywhere near what I was getting before.

Re: Edinburgh Connection Issues
 

Same here, better than yesterday though

Re: Edinburgh Connection Issues
 

true, at least I can watch HD programmes online

---------- Post added at 21:43 ---------- Previous post was at 21:36 ----------

https://www.cableforum.co.uk/images/...2011/08/27.png

Re: Edinburgh Connection Issues
 

Pings went back to normal suddenly just before 7pm.

https://www.cableforum.co.uk/images/...2011/08/26.png

Re: Edinburgh Connection Issues
 

certainly a problem with the Manchester speed.

Re: Edinburgh Connection Issues
 

Yep, all back to normal, fix(es) worked. Good info Digital Fanatic, thanks for the repost.

http://www.thinkbroadband.com/ping/s...20-08-2011.png

Incidentally this whole situation has revealed a lot about the load on VM's network at certain times of day, what "peak time" really is, and why their STM hours are set as they are.




---------- Post added at 04:16 ---------- Previous post was at 04:11 ----------

Most of them *can* but most are also on a 100mb link so they can only reliably do one 50mb connection at a time, and at peak times will be hopeless.

Manchester (by Xilo) seems to be a 100mb link as my speed is hovering just around ~90mbps right now at 4:am.

London (Namesco) is certainly "the big one" and consistently delivers 400mbps+ even at peak time. However it keeps disappearing from the available selection randomly for some reason, so I've got it saved as my preferred server. Roubaix (Mrco) is another good 500mbps+ one. I don't think I've found any other (UK) gigabit speedtest sites except Namesco.

Re: Edinburgh Connection Issues
 

Glad everything is back to normal :tu: