All series links show no planned recordings!?
 

Had TiVo installed earlier this week and until today no issues, however today no recordings have been made.

In my planned recordings nothing is planned even though there are shows today, tomorrow and in the week. When I edit the series link and ask to view upcoming nothing. Have rebooted box and not fixed the issue.

Image of what I am seeing is available from image shack below (can't upload via iPad) - any ideas how to fix this?


http://img69.imageshack.us/i/imageblu.jpg/

Rom

---------- Post added at 20:09 ---------- Previous post was at 19:52 ----------

Looks like it is a serious fault:

http://community.virginmedia.com/t5/.../616345/page/5

Sigh...

Re: All series links show no planned recordings!?
 

At work at the moment so I can't check but that is very worrying to read. Only had TiVo installed this Wednesday and this is going to get me a huge ear bashing off the Mrs!

Re: All series links show no planned recordings!?
 

WOW THIS IS SHOCKING.!

But it seems VM know about it,

Hi all,



This is a known issue and is currently being investigated by our engineering team now.



Thanks

Cheryl

Re: All series links show no planned recordings!?
 

I'm told it is now fixed, but you may need to force a service connection (Help&Settings -> Settings -> Network -> Connect...)

Re: All series links show no planned recordings!?
 

I have connected to the network twice and the problem is still there. However if you go into recording hiccups and select the programs that are now not scheduled you can set each episode to record from there. I have set all my recordings now until Wednesday, hopefully it will be fixed by then.

Regards

John.

Re: All series links show no planned recordings!?
 

Tried that, no change here.

Re: All series links show no planned recordings!?
 

Jeeez this is a big mess up. Good job I looked on here. Tried reconnecting and reboot no change.

So what do we do now? Will it correct itself when fixed or will we have to set all our series links again. The EPG is showing programmes in the coming days that have a series link but I'm getting nothing planned.

Re: All series links show no planned recordings!?
 

VM need to make this sort itself out automatically, otherwise, people on holiday, and not able to reboot or force a connection will lose planned recordings.

Re: All series links show no planned recordings!?
 

Yes l seem to have developed a problem from yesterday morning in that my planned recordings which l had set as series links have not recorded and l have rebooted twice and tried reconnecting and its still the same and nothing is recording today so far but l have set a couple of early morning recordings and it just says not recorded in the recording hiccups so it seems to me that there is a serious software glitch somewhere.

Re: All series links show no planned recordings!?
 

Still in my cooling off period and seriously contemplating cancelling...what concerns me the most is that one minute everything is set to record and with no notice the planned recordings just don't record.

What I don't need is a lack of confidence that once something is set to record it doesn't for no reason. Had v+ for few years and for all it's faults nothing like this ever happened.

I think there are going to be some seriously annoyed customers later today when people start realising.


Rom

Re: All series links show no planned recordings!?
 

Lets keep calm and l am sure this problem will be resolved soon.

Re: All series links show no planned recordings!?
 

I understand things like this happen but do feel once again VM have let themselves down.

Some people don't frequent forums etc so will still be left in the dark not realising their recordings aren't going to record. Why don't VM send a message out on TiVo to all users asking them to check their recordings?

I understand some are on holidays etc but at least VM can't be accused of not trying.

Re: All series links show no planned recordings!?
 

Just popped this link on the forum in case anyone wants to see what is happening (or not!)
http://community.virginmedia.com/vir...d=11129#M11129

Re: All series links show no planned recordings!?
 

It will correct itself.

Re: All series links show no planned recordings!?
 

Murdock's behind this :mad:

Re: All series links show no planned recordings!?
 

The problem is still there on mine too. The strange thing is that the wishlists are working but series links aren't.

I must admit to checking my planned recordings quite frequently due to not 100% trusting the EPG info so I caught this glitch early

Re: All series links show no planned recordings!?
 

Good job they left my SA box when they installed my Tivo as thats still recording fine. I tend to record the same series on both boxes just in case something like this happened and now my paranoid has been justified.

Re: All series links show no planned recordings!?
 

Here is the latest from the forum post I popped a link to in my earlier post:-


"Hi all, I have just had an update, the fix has not gone through yet, we need to get access to some servers to do this, we are trying our best to do this today, but as it is Sunday this may not be possible, therefore it may be tomorrow morning before this is fixed.

It has been escalated up the chain and we are working on getting access, therefore there is nothing further we can do at present, as soon as I have more information I will update on here."
from ....... http://community.virginmedia.com/t5/...ase/m-p/619677

Re: All series links show no planned recordings!?
 

Total shambles and some people pay £3 per month for this,the fact it is a sunday should be not used as a excuse.Disgrace !!!!!!!!!!

Re: All series links show no planned recordings!?
 

Looks like some manual inputing to avoid important series stuff been lost. No access to servers on a Sunday! Are they locked away for the weekend. :-)

Re: All series links show no planned recordings!?
 

I've just asked in the VM forum are customers going to be issued a £3 refund for this shambles.

I'd love to tell people to go away cos it's a Sunday at work!

Re: All series links show no planned recordings!?
 

l have always praised Virgin when need be but it is a pathetic response when they say that they cannot do it till Monday.

Re: All series links show no planned recordings!?
 

I agree Den, in today's climate companies are paid enough money to operate 24/7.

I know it's only TV but it's just the way Vm go about it, as I said before why they don't change the VM status page and also send a message to every TiVo box to issue a warning is beyond me!

Re: All series links show no planned recordings!?
 

This is what happens when a company outsource. VM are at the mercy of TiVo here, not just for this issue but also for general software development and bug fixes.

I wonder what it says in the VM-TiVo contract about urgent bug fixes.

---------- Post added at 12:37 ---------- Previous post was at 12:35 ----------

Yep, its odd because at the start of using TiVo I had messages coming through now and then about using features of the service, but they should also be using the message feature to warn customers about serious issues.

Re: All series links show no planned recordings!?
 

Can understand now why sky pullled out of a tivo deal,Clearly they wanted to control there own epg rather than them.Hence why there is constantly updated and very reliable

Re: All series links show no planned recordings!?
 

To read this thread you'd think that series links on the V+ boxes were flawless. I've had loads of series links that have missed episodes or stopped working completely and had to be re-set on my V+ boxes.

Re: All series links show no planned recordings!?
 

But people weren't paying £3 extra per month on V+ HD (not XL customers anyway). ;)

Re: All series links show no planned recordings!?
 

Lets not jump to kneejerk conclusions as the tivo is a very fine box but quite clearly there is a problem and if l righty remember did not Skys box have a problem back along.

http://www.techradar.com/news/televi...upgrade-488537

Re: All series links show no planned recordings!?
 

It is a pain but whilst they are resolving the issue - if you go to recording hiccups you can re-record the programmes that 'are no longer in the guide' - select the 2nd option - i think it says more recording options and you can record it from there.

a pain I know but I did them in one go so at least I know Im ok for a few days whilst the issue is fixed

Re: All series links show no planned recordings!?
 

Yes thats what l will be doing and by the way welcome to Cable Forum.:welcome:

Re: All series links show no planned recordings!?
 

Hopefully this awful mess is cleared up for you guys soon.

Re: All series links show no planned recordings!?
 

It is a great box,But constant bad epg updates are letting it down(this is what people are paying a monthly charge for) and now it looks like they only work mon-friday if a fault occurs over weekends tough luck on us.At this stage i and others should not after check daily are to be recorded folder to check programs will be recorded.

---------- Post added at 14:02 ---------- Previous post was at 13:55 ----------

Already done that thanx,Always wonder what the point of recording hiccups was.Now i know (thank god) and welcome to the forum;)

Re: All series links show no planned recordings!?
 

Just glad I checked them - would have been trouble if F1 hadnt recorded! Funnily enough the rugby series link hasnt failed though so not affecting every series link

Re: All series links show no planned recordings!?
 

Remember guys Tivo is the latest state of the art technology, 1 or 2 teething problems are to be expected.

Re: All series links show no planned recordings!?
 

Remote requests to create series link recordings have also been affected by this issue.

Re: All series links show no planned recordings!?
 

Yes l remember when l was a baby that l had teething problems.;)

Re: All series links show no planned recordings!?
 

Bout the same time as me then denphone. How long ago.

Re: All series links show no planned recordings!?
 

Den before posting a link do try and read it :D That link says people with modified boxes were having trouble, as you will know its against T&C to modify STB's.

Re: All series links show no planned recordings!?
 

l was just checking that you are alive and alert and you are well and truly spot on this time.:D;):D

Re: All series links show no planned recordings!?
 

lol :d:d:d:)

Re: All series links show no planned recordings!?
 

Correct.

Glad to see you have agreed it is state of the art, Shame other companies don't keep up with new technology ;)

I have three of the buggers being installed on Tuesday.

Re: All series links show no planned recordings!?
 

Yes they still have their third world technology.;)

Re: All series links show no planned recordings!?
 

:LOL:

Re: All series links show no planned recordings!?
 

My third world box is currently recording my series links :D;)

Re: All series links show no planned recordings!?
 

What about your second third world box.;):D;)

Re: All series links show no planned recordings!?
 

Thats because they have a dynamic epg that is constantly updated 24/7,VM Tivo is when they can be bothered and dont work sundays and some customers are lucky to pay £3 per month for this.:(

Re: All series links show no planned recordings!?
 

Perhaps the occasional episode but not all recordings at once. There needs to be a failsafe to prevent this from happening again - after all the programs can still be recorded manually...

Rom

Re: All series links show no planned recordings!?
 

It may have been resolved. The latest manual connection attempt is downloading a large update - so hopefully will restore all the series links

Re: All series links show no planned recordings!?
 

No not at the moment Ben.

Re: All series links show no planned recordings!?
 

Glad you reminded me; It's been so long since someone mentioned that, I almost forgot :D;)

Re: All series links show no planned recordings!?
 

My TiVo is taking ages to load the info it just downloaded, lets hope this is the fix.

Regards

John.

Re: All series links show no planned recordings!?
 

Strange one here! I have two Tivos and one is experiencing this series link problem and the other one is perfect.:confused:

Re: All series links show no planned recordings!?
 

Yes it's the fix. Series links are back

Re: All series links show no planned recordings!?
 

They aren't for me:mad:

Re: All series links show no planned recordings!?
 

So Ben do have to go to the Virgin network on settings and do connect to the Virgin network now.

Re: All series links show no planned recordings!?
 

Same here I can now create new series links but existing links show upcoming programmes now but are not recording any of them. I really hope I do not have to recreate all of my existing links as that will surly make me mad. I am now doing another forced connection just in case.

Re: All series links show no planned recordings!?
 

If you have just done the manual update, you need to give it a while to sort itself out. Took around an hour for mine to reconnect

---------- Post added at 18:29 ---------- Previous post was at 18:28 ----------

If you go into the series link and just reconfirm the recording settings for it, it may prompt the reconnection earlier

---------- Post added at 18:29 ---------- Previous post was at 18:29 ----------

Yes

Re: All series links show no planned recordings!?
 

Everything seems back to normal. It probably was as Ben said just wait a while.

Re: All series links show no planned recordings!?
 

Not for me either

Just come back from a weekend away and nothing recorded,

Re: All series links show no planned recordings!?
 

Well l have done the connect to the Virgin network and there is still the same problem.

Re: All series links show no planned recordings!?
 

Mine is about half way through repopulating my planned recordings;) So its working through the series links slowly in the order that they are set to record first.

Regards

John.

Re: All series links show no planned recordings!?
 

Just been into all my series links and all are saying "won't be recorded as not in EPG Guide" when in fact they are

So what is the consensus as to how to correct this?

As I say just back from a weekend away and nothing recorded, not happy at all:(

Re: All series links show no planned recordings!?
 

No l am not happy either and l am one of Virgins stalwarts.:mad:

Re: All series links show no planned recordings!?
 

I manually connected to the vm servers and then rebooted the TiVo and left it. I realised it was sorting itself out when the recording light came on. When I checked the planned recordings the first page had sorted its self out and the rest are slowly changing from won't be recorded.

regards

John.

Re: All series links show no planned recordings!?
 

Give it a chance. It's probably having to completely re-populate the EPG rather than just the usual top-up.

Re: All series links show no planned recordings!?
 

Thanks Lew and maybe its my impatience again.:)

Re: All series links show no planned recordings!?
 

Yes we can do without this, let's hope its sorted soon,

but think of all the folk who don't have access to here Forums what on earth will they do? as I have not seen any announcement from VM

When I saw the problem I came straight on here to check it out and lucky for me you guys were on the case

Re: All series links show no planned recordings!?
 

Mine took just over two hours to sort itself out after it completed loading, so you may yet be OK.

--John

Re: All series links show no planned recordings!?
 

Thanks John

Will try that now

Re: All series links show no planned recordings!?
 

Then l will check it a little later but thanks for the info.:)

Re: All series links show no planned recordings!?
 

At a guess it'll probably take a similar amount of time as when it was first installed, if I'm correct about the entire EPG data being reloaded.

Re: All series links show no planned recordings!?
 

Only just noticed this
Last record was Friday PM
Still not working - not a happy bunny !!

Re: All series links show no planned recordings!?
 

l have just checked it again and it has all come back to what it was originally was but many thanks to those who helped.

---------- Post added at 21:04 ---------- Previous post was at 21:03 ----------

Have you gone to settings and then to network and then press connect to your Virgin network.

Re: All series links show no planned recordings!?
 

Yes mate
It's downloading info at the moment.
Will give it a while and report back

Re: All series links show no planned recordings!?
 

When it has done that you might have to then wait a hour or two for it to reorganise itself on the system according to Lew.

Re: All series links show no planned recordings!?
 

Mine took around two hours from finishing the download to repair all the series links.

Regards

John

Re: All series links show no planned recordings!?
 

Its great news that your latest high tech tivo boxes are now starting to run correctly.

So was this issue caused by the adding of reminders?

Re: All series links show no planned recordings!?
 

Yes about same for me, all series links now back to normal so thanks for the info John

I was wondering if this problem as been announced anywhere as I know a couple of folk who would not go onto a Forum so I assume would be ignorant of the problem

Re: All series links show no planned recordings!?
 

Not everything is perfect and there will always be the chance of something that does not function as intended - however 99% of the time these problems can be fixed.

Re: All series links show no planned recordings!?
 

Since when was reminders added? :erm:

Oh and glad I saw this thread, do I need to just connect to the network or do I need to reboot as well?

Re: All series links show no planned recordings!?
 

I do feel a twinge of sympathy for the VM staff. Something this serious must have given cause for a few changes of underpants. Well it would have me. :). Still love my Tivo..............just.

Re: All series links show no planned recordings!?
 

Series links now back
Took about an hour.
Problems with catch-up, but hopefully will be OK later.
Thanks for all your help guys.

Re: All series links show no planned recordings!?
 

I think you just need to connect to the network. Ken I think the ones who don't know will get the update 26 hours after they last connected. I think it would be good if they used the message system to let people know what happened though.

Regards

John.

Re: All series links show no planned recordings!?
 

TiVo will also automatically find repeats of series links it has missed, if there are any repeats. For example, Top Gear hadn't recorded for us this evening on BBC HD but now the series links are fixed it is appearing on our planned recordings for BBC HD on Wednesday evening at 8pm.

Re: All series links show no planned recordings!?
 

Yes, I noticed that when I had a complete loss of all VM services for 2 days a while ago. When the service was restored my TiVo recorded repeat showings of as many shows as it could find. Pretty handy, really.

Re: All series links show no planned recordings!?
 

OH my gosh - when did this start?? I had everything I set record on Thursday and Friday and one individual item recorded yesterday that I set, but I've only just gone in tonight and seen this, have set both my TiVo's up (even though it says they had successful connections both yesterday and today - I check every day or two). I can see them doing some serious downloading.

Anyway, I was coming here to ask about this while I was waiting for them to load info - but holy cow?? What happened!!

I had an issue a few weeks back where there was a failure to connect for about a week that I hadn't noticed so EPG data was way behind and a forced connection and a reboot sorted that, but this is BIG!! Just off to read all the info.

BTW no it won't make me re-think my TiVo or VM - stuff happens, but I'm so glad it didn't happen a couple of weeks ago as I wouldn't have been around to restore it or force anything. YIKES!!

___

ETA from reading sounds like in another hour or two everything will be good - just need to check on the stuff that was missed yesterday and today. OMGosh hubby will be heartbroken about Top Gear (oops!!). I'll have to tell him 'catch up TV' or hopefully it will find the repeat.

Re: All series links show no planned recordings!?
 

I'm away on holiday - will my Series Links sort themselves out in my absence or will I come home in two weeks to an empty TiVo?

Re: All series links show no planned recordings!?
 

It will sort it self out before you get home Nialli, and any series links it missed will be recorded if there are repeats being shown. BTW are you the same Nialli from Nthellworld?

Regards

John

Re: All series links show no planned recordings!?
 

Thanks. I'm the only Nialli I'm aware of on the VM forums :)

Re: All series links show no planned recordings!?
 

All Series Links now OK.

Missed Camelot on Saturday, tried catch-up, and although it has the catch-up symbol, Ok sends you off to "Catch up on demand", whereas before it would allow you to play directly.

Problem is it doesn't show on 4OD. Anybody else having this problem since uploading the fix ??

Re: All series links show no planned recordings!?
 

I got the same thing, it says its in catchup, but its nowhere to be found!

Re: All series links show no planned recordings!?
 

Statement from Virgin here http://community.virginmedia.com/t5/...am/td-p/622059

Re: All series links show no planned recordings!?
 

Well we hope they will learn a little lesson from this and make sure they are well on top of problems in future and l still love my tivo.

Re: All series links show no planned recordings!?
 

That's fair enough, well done VM,

lets move on now :cool:

Re: All series links show no planned recordings!?
 

You can! I'm staying right here until VM perform a ritual sacrifice for me. :mad::p:

Re: All series links show no planned recordings!?
 

just came back from cambridge and all my recordings have not recorded i am so annoyed to pay alot of money and this happens if no compo theres going to be blue in the air

Re: All series links show no planned recordings!?
 

Camelot is now showing in the 4OD menu. Unfortunately, it isn't HD, but at least it's there. :)

Re: All series links show no planned recordings!?
 

Let me assume that you have TiVo, TV XL and all Sky Premium channels.

That probably costs you around £50 per month.

Two days with a PARTIAL service (Series Links not working).

What compensation are you suggesting?

PS TiVo (unlike any other PVR) will try to reschedule what you have missed if possible.

Re: All series links show no planned recordings!?
 

Maybe you should move to America; they have a great compensation culture there.

Re: All series links show no planned recordings!?
 

Thanks OLDGOLD
Better watch it tonight!