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LOYAL CUSTOMER 23-07-2011 14:00

very annoyed with virgin
 
have had virgin/NTL for 7 years, not once have I called to ''cancel'' to get a better deal, phoned up today as sky are offering me a good deal on all 3 services. I simply asked if thye could have a look at the account see what they could do - NOTHING!!!

just give them my 30 days notice. Is this normal for virgin not even TRY?

MovedGoalPosts 23-07-2011 14:03

Re: very annoyed with virgin
 
Presumably you selected the "thinking of leaving us" option when you called as that gets you through to the team that can offer discounts. But there has to be a point which it is not economic for companies to offer price cuts. Most bundles are allready at low levels.

LOYAL CUSTOMER 23-07-2011 14:13

Re: very annoyed with virgin
 
Quote:

Originally Posted by Rob (Post 35277279)
Presumably you selected the "thinking of leaving us" option when you called as that gets you through to the team that can offer discounts. But there has to be a point which it is not economic for companies to offer price cuts. Most bundles are allready at low levels.

they offered me the simular package as sky, but it was £87 per month!

Hugh 23-07-2011 14:24

Re: very annoyed with virgin
 
And how much was the Sky offer?

LOYAL CUSTOMER 23-07-2011 14:30

Re: very annoyed with virgin
 
Quote:

Originally Posted by hugh (Post 35277287)
and how much was the sky offer?

£53.50

spiderplant 23-07-2011 14:38

Re: very annoyed with virgin
 
If that really is for the same level of service, I'm not surprised they didn't want to match it.

Perhaps you should post details of what you get from VM and what Sky are offering in case you've overlooked something?

Sirius 23-07-2011 14:52

Re: very annoyed with virgin
 
Quote:

Originally Posted by LOYAL CUSTOMER (Post 35277290)
£53.50

Then if that price is correct and the level of service is the same there should be no argument should there ?

Never say never 23-07-2011 15:18

Re: very annoyed with virgin
 
£53 With Sky should get...

All entertaiments packs al HD channels in line with your subs,line rental and upto 20Mb internet.

TV packs £24
HD Pack £10.25
Line rental plus upto 20Mb internet £19.

VM would also get you ESPN but sky would give you more HD and few more channels and Sky Atlantic.

The VM price is £55.90(I choose 10Mb as the 30Mb puts it over £60) but you would probably hit atleast 9Mb, Sky could be anywhere from 6Mb to 19Mb

LOYAL CUSTOMER 23-07-2011 15:40

Re: very annoyed with virgin
 
sky offering me

all entertainments pack, Sky sports HD1
Unlimited broadband
unlimited anytime landline calls and line rental
£53

Virgin
XL TV with SS HD1
XL PHONE
L BB

£49 HD ACTIVATION FEE

£87

zantarous 23-07-2011 16:21

Re: very annoyed with virgin
 
The activation fee is a one off payment so not £87 every month then?

Never say never 23-07-2011 16:25

Re: very annoyed with virgin
 
Quote:

Originally Posted by zantarous (Post 35277326)
The activation fee is a one off payment so not £87 every month then?

The bundle builder quotes £81 but he has added SS1 in HD so its £14.50 for SS1 and £7 for the HD.

Your bundle

£27.00
Virgin phone line
£13.90
Your extras
£21.50
Total

£62.40
£62.40 for first 6 months
£81.40 after that

LOYAL CUSTOMER 23-07-2011 16:46

Re: very annoyed with virgin
 
Quote:

Originally Posted by Never say never (Post 35277327)
The bundle builder quotes £81 but he has added SS1 in HD so its £14.50 for SS1 and £7 for the HD.

Your bundle

£27.00
Virgin phone line
£13.90
Your extras
£21.50
Total

£62.40
£62.40 for first 6 months
£81.40 after that

that price is a DISGRACE

Hugh 23-07-2011 17:10

Re: very annoyed with virgin
 
No need to shout....

Jameseh 23-07-2011 18:04

Re: very annoyed with virgin
 
I look forward to reading similar post on satellite forums from you come next august.

Never say never 23-07-2011 18:12

Re: very annoyed with virgin
 
Quote:

Originally Posted by Jameseh (Post 35277351)
I look forward to reading similar post on satellite forums from you come next august.

What August 2012?

Put it in your diary but I "should" be on Btinfinty 80Mb down and 20Mb upload by then so check there forum also.

Jameseh 23-07-2011 18:19

Re: very annoyed with virgin
 
Quote:

Originally Posted by Never say never (Post 35277356)
What August 2012?

Put it in your diary but I "should" be on Btinfinty 80Mb down and 20Mb upload by then so check there forum also.

So you'll have no Virgin products and won't need to be here?

I'm writing it down now.

Never say never 23-07-2011 18:24

Re: very annoyed with virgin
 
Hopefully.

VIRGINMEDIA offer a fantastic service and offers great value. In my case unfortunately it didn't work out. But I'm only 1 person and virgin have millions of happy customers.

New to cable 23-07-2011 20:31

Re: very annoyed with virgin
 
Quote:

Originally Posted by LOYAL CUSTOMER (Post 35277329)
that price is a DISGRACE

It is a disgrace but for what I was paying Sky £70 a month for VM are charging me £89 and the picture quality is awful on the Tivo and the broadband seems to be throttled down to less than half of the advertised speed most of the time.

Thankgod for the 30 day cancellation I have been intouch with ofcom but what they will do I don't know. But atleast they log the complaint.

passingbat 23-07-2011 20:52

Re: very annoyed with virgin
 
Quote:

Originally Posted by New to cable (Post 35277446)
I have been intouch with ofcom.

Why?

mhatter67 23-07-2011 22:50

Re: very annoyed with virgin
 
Quote:

Originally Posted by spiderplant (Post 35277295)
If that really is for the same level of service, I'm not surprised they didn't want to match it.

Perhaps you should post details of what you get from VM and what Sky are offering in case you've overlooked something?

Funny thing that happened to me once, I said i was leaving Orange mobile (which I was) and they said can we match you new offer, I said it was 300min & 300 texts for £10 per month plan, they said goodbye! The plan was with Virgin Mobile :D

jtaylor06 24-07-2011 22:56

Re: very annoyed with virgin
 
Why does it seem like all the new posters in July have a similar pattern/behaviour?

1. Pro-Sky and will slate Virgin Media in any way possible
2. Often shout in their original posts/replies
3. Bad reputation consisting of 3 red slots [or insert a better name here]
4. Can sometimes been seen on the same thread.

If it is the same person, or a group of friends participating in such activities, isn't there a better thing you could be doing this Summer?
A lot of us on here don't care about your enthusiasm for Sky, everyone is entitled to their own preference of phone, broadband and TV provider.

zantarous 24-07-2011 23:27

Re: very annoyed with virgin
 
I was beginning to think the same thing.

Sirius 24-07-2011 23:46

Re: very annoyed with virgin
 
Quote:

Originally Posted by jtaylor06 (Post 35278102)
Why does it seem like all the new posters in July have a similar pattern/behaviour?

1. Pro-Sky and will slate Virgin Media in any way possible
2. Often shout in their original posts/replies
3. Bad reputation consisting of 3 red slots [or insert a better name here]
4. Can sometimes been seen on the same thread.

If it is the same person, or a group of friends participating in such activities, isn't there a better thing you could be doing this Summer?
A lot of us on here don't care about your enthusiasm for Sky, everyone is entitled to their own preference of phone, broadband and TV provider.

Or who left all at the same time or were banned at the same time ?

MovedGoalPosts 25-07-2011 00:34

Re: very annoyed with virgin
 
Since the OP is no longer able to access this forum this thread serves no further purpose. Closed


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