Rejoining Virgin Media
 

hi,

can someone tell me how long it takes to rejoin virgin media, is it still 3 months before previouse customers can rejoin?

thanks

re: Rejoining Virgin Media
 

Yes, you need to wait 3 months before signing up again.

Re: Rejoining Virgin Media
 

Does Virgin Media offer any incentives to get previous customers to rejoin.
Do they ever invite them to come back to vm.

Re: Rejoining Virgin Media
 

That's bizarre. Why would Virgin as a business want to stop people giving them money for 3 months?

or is this for getting the new customer special offers that you need to wait?

Re: Rejoining Virgin Media
 

3 months before you can be classified as a new customer, otherwise you're a returning customer

Re: Rejoining Virgin Media
 

It's to stop people leaving just to rejoin to get the new customer discounts.

Re: Rejoining Virgin Media
 

Why is that so wrong?:confused:

Re: Rejoining Virgin Media
 

I'm not sure which side of the discussion you are on. I think the same side as me. It is quite right to have a three month period of not being a customer before you become eligible for new customer incentives.

In fact, I would make that period much longer, even infinite.

Re: Rejoining Virgin Media
 

Well you'd be wrong.;)

Re: Rejoining Virgin Media
 

lol. 3 months seems reasonable.

If it was less, I would quit and rejoin if offered a better deal.

As it stands, i tend to quit for one year, and hop to the other side, then back.

Re: Rejoining Virgin Media
 

So if you're on the other side of the discussion, that's ludicrous, as it would lead to all customers cancelling at the end of their minimum period just to become a new customer and get the incentives. Virgin Media would either rapidly go out of business or the new customer incentives would stop.

Re: Rejoining Virgin Media
 

That's what I do. Sky 1 year then VM.

Re: Rejoining Virgin Media
 

Then it would be nice as a sign of customer good will to at least once a year give as good a customer deal as is offered to new customers..It might stop some of the complaining..Frankly apart from the BB free upgrades the occasional deals for existing customers can be farnkly disappointing.Not every VM customer wants or needs BB.

Re: Rejoining Virgin Media
 

Companies don't recognise customer loyalty.

Virgin are interested in new business, and reward new customers. Hence why i don't see any reason to give a company loyalty.

If a company said to me...thanks for your loyalty, we are giving you a discount this month for 1 year's service, i might say "Thanks, and i will stay another year".

But equally i don't hate them, just don't see why i should stay with them blindly.

Same with Bank accounts etc. There was a time I stayed with companies when they gave me good service, not sure that happens now. Of course, i could just be in a negative mood.

Re: Rejoining Virgin Media
 

Yes well you must remember that not everyone has a choice especially those in rented accommodation or not living in cabled areas or they aren't allowed a dish on the side of their house or like me they will never let BT across the threshold.;)

Re: Rejoining Virgin Media
 

True. I keep forgetting that point, as I have choice. Alas my friend at work can't get virgin, nor can they get a dish (has to use a shared one). Scary not having a choice.

Re: Rejoining Virgin Media
 

It's a lot easier to keep customers (contracted) than to get new customers.. Hence you may find the deals are possibly not profitable for the first 6 months and only open to new customers..

Re: Rejoining Virgin Media
 

For Sky its 12 months. Most people rejoin within that time if they are going to as they give discounts during this period if the equipment still works.

New customers don't get tv discounts with Sky. Virgin would probably make more money if they did it this way.

Re: Rejoining Virgin Media
 

Hi i left Vm last year and have now rejoined does any one know if i can use my previous ntlworld email address?

Re: Rejoining Virgin Media
 

Probably not, email addresses are connected to the the account, when you leave the address get removed.