getting the tivo for 50 pounds
 

hi all got a letter through the post today saying i could buy a tivo box for £50 and that because were on vip 50 it will be no extra a month now my question is we have 3 digi boxes in my house 2 v+ hd and a standard hd box will vm let use use the tivo instead of the hd box meaning we all have recording boxes,
Asking on here because im working all weekend and wont be able to ring.
thanx all

Re: getting the tivo for 50 pounds
 

I think that will be the 500gb box and not the 1tb box as 1 is charged £149 and the other is charged £49. Take your pick of which is which?

Re: getting the tivo for 50 pounds
 

You can swap out which ever box you want, so yes.

Re: getting the tivo for 50 pounds
 

I think you will still need to pay the £40 install? Check the small print.

Re: getting the tivo for 50 pounds
 

It says this on the TiVo page.

http://shop.virginmedia.com/existing...x-upgrade.html

Re: getting the tivo for 50 pounds
 

VM need to address this 'small print' and quickly

It's evident just from the amount of posts that lot of customers are totally unaware of £40 install fee & this is exacerbated by advisors not mentioning install fee during the sale either - if the customer is unaware they can not reach 'an agreement'

VM have refunded lots of customers on forums for this very reason - which is acknowledgement of this very issue - VM cant plead ignorance they are now 'On Alert'

How many people in the real world are being stitch up we can only guess - but it will be 1000's

Hence VMs need to address this 'small print' and quickly

Updating a web page takes minutes - they could do that today!

Re: getting the tivo for 50 pounds
 

How big do you want it here it is and it is not in the small print but under the prices on the link above.

Re: getting the tivo for 50 pounds
 

...so do ALL companies, e.g. the current Sky adverts tell you their triple package is only £20 per month but only tell you in the very small print that you need a Sky or BT line, not even an asterix on the price.

Re: getting the tivo for 50 pounds
 

Easy

big enough so that this poster (and god know how many others) are not under the illusion of "getting the tivo for 50 pounds" such that the following 2 posts need to point him to the actual terms

that way they can enter into 'an agreement' where both parties (not just VM) understand the boundaries

It's not difficult to act in 'good faith' and VM are now most definitely "ON ALERT" such that any/all other 'mistakes' are deliberate and intentionally misleading

Re: getting the tivo for 50 pounds
 

So really it cost £90 for vip customers unless you upgrade to vip and its free then,I see they look after us vip ppl to get the hd package we had to pay a activation fee now they want us to pay £40 to swop a box out that takes 30 secs not a chance i,m paying that and i guess like the special hd package we got for £96.50 that a few months later the upped the price 2

Re: getting the tivo for 50 pounds
 

It's not a 30 seconds install and has to have a installer to check various things.

Re: getting the tivo for 50 pounds
 

lol i used to work for virgin m8 and ok i was a bit harsh 2 mins tops,he check signal id etc in settings if he is a gd engineer,most won,t bother and as long as there is a picture that will be it,as for the £40 why as a already customer should we pay as as most of us have paid for all the other upgrades activation fee's in the past,but if someone upgrades they get it free hardly seems a loyal act from virgin to loyal customers who have already paid for other upgrades,I have no problem paying for the box but i refuse to pay again and again for every new service they decide to bring out.

Re: getting the tivo for 50 pounds
 

It does seem unfair, but looking at it from VMs point of view, the person who upgrades is on the upgrade for at least 12 months and VM will recoup the 'free' installation costs from the increased monthly revenus from the person who upgrades. They won't get any extra monthly revenue from you.

Re: getting the tivo for 50 pounds
 

but they get me to stay for another 12 months,Like last time when i did the vip upgrade to the hd boxes i had to sign another 12 months and i paid the activation fee of £25 and i have excepted the price increases just aftter as well.I have no problem extending my contract for another 12 months but i am not going to pay again and again for services i have paid 2 or 3 times already for.Thats all i,m saying about it.

Re: getting the tivo for 50 pounds
 

One rule for one, and another for another... should be the same price for all, including non employees whether they are mates or not

Re: getting the tivo for 50 pounds
 

£49 + Installation for 99.99% of customers is not "One rule for one, and another for another".

Re: getting the tivo for 50 pounds
 

Well obviously you ave not read any of the posts concerning TiVo as it takes a minimum of 45 minutes to install and people with TiVo will vouch for that as the tech has to ensure that all the firmware is downloaded and it is online as this box has its own broadband connection, rather unlike the boxes you remember in the good old days.

So next time read about it first before making silly posts that are obviously incorrect.

Re: getting the tivo for 50 pounds
 

I do not think that existing customers who have remained loyal to Virgin for a number of years should pay this connection fee of £40 at all. After all, without loyal customers, virgin would soon go out of business.

Re: getting the tivo for 50 pounds
 

You are getting a piece of equipment installed so there for will have to pay the £40 charge whether a new or existing customer, unless there is a promotion on at the time.

Re: getting the tivo for 50 pounds
 

thanks for the replys guys gonna ring in the morning just got home today dont mind paying the 40 install im wondering if the 3 pound a month charge is in place of the 15 pound extra box.
on another note are you all enjoying yours if you have one?

Re: getting the tivo for 50 pounds
 

:rolleyes: And it costs Virgin Media to obtain these boxes, maintain these boxes, pay the engineers wage to install these boxes, pay the fuel to get the box there, pay the agent you speak to on the phone to get the order arranged, pay the people in the wharehouse to ship the boxes about, pay the agent the technician rings to activate everything, pay TiVo x amount to supply Virgin Media the TiVo service and maintain it. Install charges aren't there to make money. They're there to regain money that the company has spent and would otherwise lose if the install fee was not present.

Re: getting the tivo for 50 pounds
 

Mine is being instaled on Saturday, £49.95 with NO installation charge.

Re: getting the tivo for 50 pounds
 

Yes l will vouch for that.

---------- Post added at 05:55 ---------- Previous post was at 05:54 ----------

Enjoy.

Re: getting the tivo for 50 pounds
 

its done all booked for friday between 10 & 2
£89.00 one off payment no change to the bill :)

Re: getting the tivo for 50 pounds
 

It isn't one rule for everybody though is it??

...I've had the letter, addressed to specifically to me telling me i'm a top customer and that if... i upgrade to vip50 i can have free install and no monthly fee, well this top customer already has vip50, you would think they already knew this?? Which begs the question, if i wasn't on vip50 i wouldn't really be a top customer would i?
So do i throw the letter in the bin, or is it an underhanded attempt at getting me to phone up and "request" free installation??

---------- Post added at 17:04 ---------- Previous post was at 16:58 ----------

So why not catagorically state, everybody pays install charges, whether your a new customer, old customer, top customer, peeved off customer or mates with the M.D. The whinging starts when some people start getting a better deal than others, and because more and more people are connected around the country via forums or even twitter, everybody knows. Just like the super injunctions gossip even about sales reps offering free installs over the phone spreads like wildfire.

Re: getting the tivo for 50 pounds
 

Very well put:) :gpoint:

Re: getting the tivo for 50 pounds
 

I'm just an XL HD customer and not having to pay £40 installation to get Tivo installed. The woman on the phone says they currently waiving it for existing customers.

Re: getting the tivo for 50 pounds
 

Glad VM's CS's right hand knows exactly what it's left hand is doing :D

Re: getting the tivo for 50 pounds
 

So l might be able to get a baby tivo for 50.00 if l try.

Re: getting the tivo for 50 pounds
 

I had Tivo installed on 21 May for £49.95 plus £40 installation. As I am led to believe from this forum the installation charge is now being waived so could I cancel Tivo within the 28 days and then reorder it?

Re: getting the tivo for 50 pounds
 

Very interesting question that as l want another tivo but it would be good if l could get the installation charge waived.

Re: getting the tivo for 50 pounds
 

Unfortunately the 28 days is for new services so I don't qualify as I already had TV. For marketing purposes Tivo is a revolutionary new service but legally it's just TV!

Re: getting the tivo for 50 pounds
 

Quick email and I've had the installation refunded. :)