Virgin blocking certain sites?
 

Hi all
I need your help please

I have a D-link 685 which appeared to have started blocking website access to certain sites, however Ive just tried taking the the router out going straight to the PC and it still does not work! Is this a problem with Virgin??

When I try to access :
www.photobucket.com
or
www.mountune.co.uk

The browser just hangs, ive tried firefox, chrome and IE9 and my iphone, none work or load these sites.

Ive just tried swapping the router out and it still does not work! Is this a problem with Virgin??

Please help!

Thanks;)

Re: Virgin blocking certain sites?
 

I presume the first one is photobucket..

Both work for me.. It's more than likely to be a DNS or routing problem which you;re not he first one today to complain about..

Re: Virgin blocking certain sites?
 

Yup first one is photobucket (corrected now)

Is there any way I can fix this? Or is it virgin who need to fix it?

This site (cableforum) is also painfully slow.

---------- Post added at 21:19 ---------- Previous post was at 21:18 ----------

And not loading fully or correctly :(

Any fixes?

Re: Virgin blocking certain sites?
 

Try this as a workaround http://www.cableforum.co.uk/board/35250238-post5.html

Re: Virgin blocking certain sites?
 

both work fine for me dude, but that being said, i use the google dns servers.

If you fancy changing some settings (which is easy so dont worry) try using the google dns servers and see if it helps. The following will take 30 seconds tops:

Click on start, control panel, network and sharing, manager network connections. Right click your network connection and click on properties, this will launch a connections properties windows. Click on ipv4, properties, click on use the preferred dns servers and enter the following:

8.8.8.8.
8.8.4.4.

and click on ok. To confirm the new setting you can click start, run, type in "cmd" and hit enter. This will launch a command prompt, type in "ipconfig /all" and hit enter. This will spit out all network connection info, the bit you want to look for is dns servers and make sure the ones you just entered are in there.

After that you are sorted, open IE again and give those sites a try.

Re: Virgin blocking certain sites?
 

Excellent guide thank you
Just tried that, followed the instructions exactly to the the letter but did not work though? :confused:

What have virgin done?

Thanks ;)

Re: Virgin blocking certain sites?
 

Have you tried my link above.

It is a routing issue and according to other forums it is not just Virginmedia related.

Re: Virgin blocking certain sites?
 

Yup thank you,
That did not work either.

Is a routing issues something I can fix? Is it being fixed?

Thanks

Re: Virgin blocking certain sites?
 

Same here. Certain sites just not working. I can ping them but can't connect. Been like it for a few days now.

Re: Virgin blocking certain sites?
 

Getting DNS server errors now on websites that were working 30 seconds ago.....

Re: Virgin blocking certain sites?
 

No problem with either site here.

Re: Virgin blocking certain sites?
 

It seems to be happening in waves. I can't get to the bbc news site now but it was perfectly fine a minute before.

And its ok again. Could even be an attack on some critical infrastructure that is causing the sporadic issues.

Re: Virgin blocking certain sites?
 

yeah changing dns wont fix dns issues. although it always helps to stop using VM's dns :p It wont fix this paticular problem

Re: Virgin blocking certain sites?
 

Well the main BBC website has been slow for me since yesterday. Not bothered about the technical info yet as it keeps coming and going. But deffo the BBC main home page has been slow and cant often goto another site without first closing the page and re-opening another browser page.

Re: Virgin blocking certain sites?
 

If it is someone trying to bring down the internet, I wish they would stop it.

As its "B" annoying!

Apps on my iphone for photobucket work but not the website :(

Re: Virgin blocking certain sites?
 

Will this ever be fixed?

Photobucket still not loading

Re: Virgin blocking certain sites?
 

I was having problems on some sites yesterday , but all seems OK today ..

Re: Virgin blocking certain sites?
 

The issue is still ongoing though.

Re: Virgin blocking certain sites?
 

that estimated fix gone back almost 24 hours.

Re: Virgin blocking certain sites?
 

An estimate is always bound to change.

Re: Virgin blocking certain sites?
 

interesting also the issue was raised way before 4.40pm, it took VM about 8 hours to get it raised.

Re: Virgin blocking certain sites?
 

So it's a virgin problem?

Still can not get into photobucket at home through virgin??

Will it 100% be sorted by 6pm today? Does anyone know?

Re: Virgin blocking certain sites?
 

its more severe then they may realise, its certianly not limited to https sites and a few banking sites. At a guess I would say I cannot access about 20-30% of the net without a proxy.

Re: Virgin blocking certain sites?
 

How long's a piece of string!? Who knows. The resolution time is still only an estimate. It depends on what the problem is (which we are not privvy to ) and what it will take to fix it.

I should imagine even Masque cannot answer your question as it will be up to the network guys to solve.

Re: Virgin blocking certain sites?
 

:(

I hope they fix it soon it's very annoying now

Surely they must be getting thousands of calls!

Re: Virgin blocking certain sites?
 

Of course it's annoying and frustrating for quite a few users. Won't make it be fixed any sooner than it can though.

Re: Virgin blocking certain sites?
 

Not sure about anybody else but the last 5 minutes or so web pages have been loading fine again; and faster then they ever have done before; touch wood this lasts

Re: Virgin blocking certain sites?
 

Is there a VM update on this as its still not working and its now past 6pm?

Re: Virgin blocking certain sites?
 

I don't have a problem with the 2 links on the first page but i can't get Megashares to work, it works on BT though. :(

Re: Virgin blocking certain sites?
 

I'm no expert but I'm thinking this isnt a routing issue.

I can get the header/title of a page to load, but then the browser stops and you are left with a blank page. If it was a routing issue, you wouldn't get to the site full stop. I think virgin are doing something with their DPI and for whatever reason it is knobbling certain sites immediately after you connect.

This would also explain why traceroutes show no issues. The DPI dosent see the contents of them as a problem so dosent intervene, while using a web connection obviously brings back the page and its contents which the DPI can then inspect and do its thing. Exactly what that is remains to be seen.

Re: Virgin blocking certain sites?
 

Conspiracy theory!

Re: Virgin blocking certain sites?
 

Hi Skie

This is just what has been happening in my post: Serious Virgin Cable Routing Issues that I posted a couple of days back. Just getting totally blank screens and thats it. Still virgin are still saying it's an issue with individual sites :D

Re: Virgin blocking certain sites?
 

well its logical pip.

a normal routing issue stops all connectivity or perhaps slows down speeds.

this seems to be tcp packets getting corrupted.

As he said sometimes sites partially load, and the upload test on speedtest.net also sometimes starts but then gets cut off. In all cases udp and icmp are fine.

If it is inspection gone wonky I would also hazard a guess VM may be waiting for 3rd party support from their supplier hence the long length to fix.

Re: Virgin blocking certain sites?
 

And its not like I'm just seeing one page cut off as if it was just me timing it badly. I can middle-click a bunch of links over a few minute period, see the titles of the pages appear in the tabs then go to the tabs and see nothing but white. On certain sites that are regularly being affected. Obviously something is getting through but then being cut off.

Re: Virgin blocking certain sites?
 

It has to be a VM problem as I am on BT and when I clicked n a VM link on this forum it took ages to load compared to any other link.

This leads me to beleive it is a VM routing problem rather than a DNS problem, unless of course you have another reason.

Re: Virgin blocking certain sites?
 

post here.

http://community.virginmedia.com/t5/...es/td-p/531651

Re: Virgin blocking certain sites?
 

This is nothing silly like Virgin carrying out some sort of monitoring software testing or blocking or something like that?

Ive called them twice and formally registered a complaint as the service is currently not fit for purpose.

Re: Virgin blocking certain sites?
 

That link takes ages to load compared to replying to you post!

Re: Virgin blocking certain sites?
 

Could someone post on here for me that
Photobucket and Mountune do not work

Thanks;)

Re: Virgin blocking certain sites?
 

do the traceroutes then I will post on your behalf.

Re: Virgin blocking certain sites?
 

Thank you, how do I do a traceroute please? :)

Re: Virgin blocking certain sites?
 

open a command prompt

then type tracert <website address> eg. tracert cableforum.com

Re: Virgin blocking certain sites?
 

The simple way is to click this link and choose tracert from the dropdown and put website in the dialogue box and click submit query.

http://tools.virginmedia.com/

Re: Virgin blocking certain sites?
 

Thank you :)

tracert www.photobucket.com

Tracing route to photobucket.com [209.17.70.11]
over a maximum of 30 hops:

1 9 ms 9 ms 10 ms cpc8-staf7-2-0-gw.3-1.cable.virginmedia.com [82.
30.154.1]
2 9 ms 10 ms 23 ms brhm-core-1a-ge-300-1858.network.virginmedia.net
[62.255.32.181]
3 13 ms 11 ms 11 ms brhm-bb-1a-ae1-0.network.virginmedia.net [213.10
5.103.97]
4 23 ms 17 ms 12 ms manc-bb-1b-ae5-0.network.virginmedia.net [213.10
5.174.186]
5 12 ms 16 ms 20 ms manc-bb-1a-ae0-0.network.virginmedia.net [62.253
.187.177]
6 12 ms 12 ms 11 ms 212.187.136.125
7 19 ms 17 ms 15 ms ae-4-4.ebr1.London1.Level3.net [4.69.133.102]
8 22 ms 19 ms 20 ms vlan101.ebr2.London1.Level3.net [4.69.143.86]
9 87 ms 89 ms 89 ms ae-43-43.ebr1.NewYork1.Level3.net [4.69.137.74]

10 85 ms 87 ms 90 ms ae-4-4.ebr1.NewYork2.Level3.net [4.69.141.18]
11 87 ms 85 ms 87 ms ae-1-100.ebr2.NewYork2.Level3.net [4.69.135.254]

12 2063 ms 109 ms 106 ms 4.69.132.65
13 105 ms 107 ms 106 ms ae-6-6.ebr1.Chicago2.Level3.net [4.69.140.190]
14 131 ms 132 ms 131 ms ae-3-3.ebr2.Denver1.Level3.net [4.69.132.61]
15 130 ms 131 ms 132 ms ae-21-52.car1.Denver1.Level3.net [4.69.147.99]
16 141 ms 143 ms 143 ms PHOTOBUCKET.car1.Denver1.Level3.net [4.53.1.42]

17 * * * Request timed out.
18 134 ms 136 ms 133 ms 209.17.70.11

Trace complete.

C:\>tracert www.mountune.co.uk

Tracing route to www.mountune.co.uk [217.206.222.32]
over a maximum of 30 hops:

1 17 ms 11 ms 11 ms cpc8-staf7-2-0-gw.3-1.cable.virginmedia.com [82.
30.154.1]
2 10 ms 11 ms 11 ms brhm-core-1a-ge-300-1857.network.virginmedia.net
[62.255.32.177]
3 9 ms 11 ms 13 ms brhm-bb-1a-ae1-0.network.virginmedia.net [213.10
5.103.97]
4 7 ms 11 ms 12 ms brhm-bb-1b-ae0-0.network.virginmedia.net [62.253
.185.154]
5 13 ms 14 ms 15 ms nrth-bb-1a-as4-0.network.virginmedia.net [62.253
.185.105]
6 13 ms 15 ms 16 ms nrth-tmr-1-ae1-0.network.virginmedia.net [213.10
5.159.30]
7 27 ms 31 ms 36 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.
185.81]
8 * 37 ms 30 ms te0-0-0-5.er10.ixfra.de.easynet.net [80.81.192.1
4]
9 41 ms 36 ms 33 ms te0-2-0-0.gr10.telon.uk.easynet.net [87.86.77.13
8]
10 34 ms 35 ms 36 ms te2-0-0-111.er101.telon.uk.easynet.net [87.86.69
.129]
11 * * * Request timed out.
12 32 ms 31 ms 32 ms ip-87-86-75-82.easynet.co.uk [87.86.75.82]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Re: Virgin blocking certain sites?
 

Your timed out to mountune just means the routers are not accepting or repesponding to a ping. It happens to me on my BT connection.

Re: Virgin blocking certain sites?
 

which does one from virginmedia's own server and not his own pc. I wont be posting it if he uses that tool.

Re: Virgin blocking certain sites?
 

Made a mistake with the web address :

C:\>tracert www.mountuneperformance.co.uk

Tracing route to www.mountuneperformance.co.uk [94.76.231.84]
over a maximum of 30 hops:

1 17 ms 10 ms 7 ms cpc8-staf7-2-0-gw.3-1.cable.virginmedia.com [82.
30.154.1]
2 11 ms 11 ms 11 ms brhm-core-1a-ge-300-3727.network.virginmedia.net
[213.106.229.97]
3 10 ms 11 ms 11 ms brhm-bb-1a-ae1-0.network.virginmedia.net [213.10
5.103.97]
4 35 ms 15 ms 15 ms nrth-bb-1b-ae2-0.network.virginmedia.net [62.253
.185.85]
5 15 ms 14 ms 15 ms nrth-tmr-2-ae6-0.network.virginmedia.net [213.10
5.159.34]
6 17 ms 18 ms 19 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
7 20 ms 17 ms 20 ms the-linx.as29550.net [195.66.224.223]
8 22 ms 20 ms 19 ms 213-229-72-109.static.as29550.net [213.229.72.10
9]
9 19 ms 19 ms 23 ms 94-76-231-84.static.as29550.net [94.76.231.84]

Trace complete.

Re: Virgin blocking certain sites?
 

It helps some people who struggle to get to the DOS prompt and has many uses.

Re: Virgin blocking certain sites?
 

I already posted now so going to leave it with what I done.

Re: Virgin blocking certain sites?
 

Thank you, really appreciate it :)

Re: Virgin blocking certain sites?
 

Just for the hell of it here's one using VM's tool.

Input Query: bbc.co.uk

Started at: 23:25:06
Stopped at: 23:25:06

traceroute to bbc.co.uk (212.58.254.252), 30 hops max, 40 byte packets
1 know-dcore-1a-ge325.network.virginmedia.net (194.117.133.226) 0.529 ms
2 leed-bb-1a-xe-600-0.network.virginmedia.net (212.43.162.49) 27.407 ms
3 nrth-bb-1b-as2-0.network.virginmedia.net (62.253.185.101) 6.788 ms
4 nrth-tmr-2-ae6-0.network.virginmedia.net (213.105.159.34) 6.935 ms
5 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 9.062 ms
6 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 9.104 ms
7 212.58.238.153 (212.58.238.153) 9.338 ms
8 rdirslb0.thdo.bbc.co.uk (212.58.224.136) 10.925 ms
9 virtual3.rbsov.bbc.co.uk (212.58.254.252) 11.013 ms



Input Query: bbc.co.uk

Started at: 23:27:24
Stopped at: 23:27:28

PING bbc.co.uk (212.58.254.251) 56(84) bytes of data.
64 bytes from virtual2.thdo.bbc.co.uk (212.58.254.251): icmp_seq=1 ttl=246 time=8.98 ms
64 bytes from virtual2.thdo.bbc.co.uk (212.58.254.251): icmp_seq=2 ttl=246 time=8.84 ms
64 bytes from virtual2.thdo.bbc.co.uk (212.58.254.251): icmp_seq=3 ttl=246 time=9.29 ms
64 bytes from virtual2.thdo.bbc.co.uk (212.58.254.251): icmp_seq=4 ttl=246 time=9.32 ms
64 bytes from virtual2.thdo.bbc.co.uk (212.58.254.251): icmp_seq=5 ttl=246 time=9.09 ms

--- bbc.co.uk ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4000ms
rtt min/avg/max/mdev = 8.842/9.108/9.322/0.183 ms



Not one BT router in there!

BTW I do know why!

Re: Virgin blocking certain sites?
 

What's this China!

Re: Virgin blocking certain sites?
 

Try quoting the post you're on about and highlighting the hop. It's a 5 page thread for gods sake!

Re: Virgin blocking certain sites?
 

Seems to be fixed now, hope it lasts :)

Re: Virgin blocking certain sites?
 

:LOL:

Its a country

Re: Virgin blocking certain sites?
 

Public thanks to Chrysalis and Masque!

Cheers both

Re: Virgin blocking certain sites?
 

Eeeeeeeeeeeewww!