Upgrade from 50mb to 100mb
 

Well after hearing all the horror storys on here and on the VM support forums i was a tiny bit apprehensive about taking the plunge but decided to anyway. Upgraded online and get the free install and activation.

Engineer has just been round and its took him about 15 mins to get me up and running. I was explaining my hesitations about the Superhub saying that id been reading the horror storys online and if possible I'd like to keep the VMG300 incase my Superhub turns out to be rubbish, he said it wasnt company policy and they he needed to take the VMG300 with him. So anyway i offered him a cup of coffee etc and we got chatting turns out he knew a few friends of my mum, he gave me my wireless dongle checked my speeds and made sure I was happy then he left.

Just after he left I realized hes left the VMG300. Not sure if it was intentional or not but im happy I've got something to fall back on if the Superhub turns out to be poor!

Top guy and a top service

This is the first Speedtest i've done on the line myself

Seems ok so far although the ping is a little high on what I was expecting!

https://www.cableforum.co.uk/images/...2011/05/35.png

Re: Upgrade from 50mb to 100mb
 

Did you pay the activation charge of £149.95

Re: Upgrade from 50mb to 100mb
 

If you upgrade online the installation an activation is free mate.

The activation was never that expensive

Re: Upgrade from 50mb to 100mb
 

That is what I've just been quoted on retentions!

Re: Upgrade from 50mb to 100mb
 

For 100mb Broadband?

From this link: http://shop.virginmedia.com/existing...broadband.html

Free installation & activation - only when you upgrade online

Re: Upgrade from 50mb to 100mb
 

I'm on hold at the moment, can't wait for her to come back on the phone... grrrrrrr

Re: Upgrade from 50mb to 100mb
 

Just tell them you can't upgrade online cause it won't let you and can they offer it on the phone!

Re: Upgrade from 50mb to 100mb
 

:)

Nice to hear you got to keep your vmng300

I'm trying to do the same.

Re: Upgrade from 50mb to 100mb
 

WTF ?

I've never heard of a fee like that ????

Re: Upgrade from 50mb to 100mb
 

My throughts exactly.... I nearly had a mini heart-attack as I thought i'd overlooked that charge :p:

Re: Upgrade from 50mb to 100mb
 

She said it was an error, I then asked about adding the 1tb Tivo box to my order, I was then told that this has its own fee of £149.95 that can't be bypassed.

Re: Upgrade from 50mb to 100mb
 

Tivo is an expensive install even for Staff .. I think its the cost to purchase to be honest.

I complained about it in the staff forum on here and was told to shut up by the other staffers :D apparently being cheap isn't a popular choice ..

Re: Upgrade from 50mb to 100mb
 

I have asked this before but never got an answer.
We have the VIP50 package along with an additional standard STB and get the discounts on this package.
Now i could be wrong but we are paying what seems to be the same price for our 50meg BB as what is now the 100meg fee as we have had 50meg since it's launch.

So if i decide to upgrade to 100meg online will we still be paying the same overall monthly price for 100meg?

PS we already have the Superhub but are waiting for 100meg in our area.

Re: Upgrade from 50mb to 100mb
 

Without being able to see your account, discounts, etc, I don't think anyone can give you an honest answer ..

Call up.

Re: Upgrade from 50mb to 100mb
 

Am i able to PM you my account number so you can look into it or is this against company policy.

Re: Upgrade from 50mb to 100mb
 

DPA I would think

Re: Upgrade from 50mb to 100mb
 

Which do you guys find is the most realible Speed test?

According to the same server as this mornin my download speed is 50mb now but the ping has been cut in half too

https://www.cableforum.co.uk/images/...2011/05/31.png

Re: Upgrade from 50mb to 100mb
 

It's against the law mate, you could be anyone trying to get details from me about some ones account.

To be perfectly honest too mate, sales isn't something I've ever done, I wouldn't be much use.

Re: Upgrade from 50mb to 100mb
 

On speedtest.net there are different servers. By which I mean there are different servers with the same name. If you notice sometimes it will give you London by namesco and sometimes trancefm. The namesco server has by far the most bandwidth of all the servers, the 200mb triallists tested 180mb to it, however latency isn't great usually about 35ms for me. However the trancefm server has a lot lower latency, around 15ms but a lot less capacity, not enough for 100mbit, it sometimes struggles with 50. That's why your getting varied results

Re: Upgrade from 50mb to 100mb
 

Good point, never thought of that. I will give them a ring then.

Re: Upgrade from 50mb to 100mb
 

Namesco:
https://www.cableforum.co.uk/images/...2011/05/29.png

TranceFM:
https://www.cableforum.co.uk/images/...2011/05/30.png

As you can see the TranceFM server has lower ping. Its quite high for me today on both servers as im suffering from an upstream utilisation issue, as you can see the upload isnt even hitting its usual 4.7mb at half ten in the morning, it gets worse into the evening as well

Re: Upgrade from 50mb to 100mb
 

As you say craig, TranceFM has a lower ping but I've always found Namesco to give the most consistant results..



TranceFM
https://www.cableforum.co.uk/images/...2011/05/27.png

Namesco
https://www.cableforum.co.uk/images/...2011/05/28.png

Re: Upgrade from 50mb to 100mb
 

yeah namesco has massive capacity but trancefm seems to bottle out at 60-70mb, as does birmingham, but the latter 2 give lower pings

Re: Upgrade from 50mb to 100mb
 

how to test trancefm?

100% of time I always get namesco when picking london.

it even says hosted by namesco if I hover over the london speedtest.

Re: Upgrade from 50mb to 100mb
 

Click on settings and select the TranceFM sever.

Re: Upgrade from 50mb to 100mb
 

Funny because i get 5ms ping off Namesco and 13ms off TranceFM :confused:

Re: Upgrade from 50mb to 100mb
 

yeah it appears now I set as favourite server thanks, odd how you cant have both selectable at once.

I noticed high latency on trancefm also but then did a test in IE9.

https://www.cableforum.co.uk/images/...2011/05/22.png

So now I am curious why FF has 4x the latency of IE. O_o

here is nameso on IE9.

https://www.cableforum.co.uk/images/...2011/05/23.png

on FF I have nearly 50ms latency on same tests.

Re: Upgrade from 50mb to 100mb
 

You can always change back to having none as favourite and select as usual or pick one you rely on as your favourite.

Funnily enough when I first had 50Mb installed FF 3.5 consistantly reported slower speeds than IE for a while. Never got top the bottom of it though it sorted itself out after a couple of weeks.

Re: Upgrade from 50mb to 100mb
 

speeds are ok in firefox on the tests but I find the latency alarming, as I also see consistently slower browsing in firefox as well.

With no favourite server I still only see one london server, but I guess its random which one if none set.

Re: Upgrade from 50mb to 100mb
 

https://www.cableforum.co.uk/images/...2011/05/20.png

https://www.cableforum.co.uk/images/...2011/05/21.png

My results seem to fit the trend about the ping. Really can't wait for upload speed upgrade, getting jealous at everyone else! lol

Re: Upgrade from 50mb to 100mb
 

Yep, if none preferred set it is random.

Re: Upgrade from 50mb to 100mb
 

okay now iv noticed that there is a latency difference between browsers, see:

Namesco IE9:
https://www.cableforum.co.uk/images/...2011/05/16.png

Namesco FF4:
https://www.cableforum.co.uk/images/...2011/05/17.png

TranceFM IE9:
https://www.cableforum.co.uk/images/...2011/05/18.png

TranceFM FF4:
https://www.cableforum.co.uk/images/...2011/05/19.png

---------- Post added at 18:00 ---------- Previous post was at 17:59 ----------

but the difference is only with Namesco :S

---------- Post added at 18:15 ---------- Previous post was at 18:00 ----------

What are the requirements to be a testing host for Speedtest.net?

To be considered for a Speedtest.net testing location you must be able to provide a modern web server capable of running Speedtest.net Mini with at least 100 Mbps of available Internet transit bandwidth. Lower capacities will be considered in some countries, and in others we are now requiring gigabit connectivity.


...interesting, seeing as manchester gives me 30mb and some others less

Re: Upgrade from 50mb to 100mb
 

Namesco

https://www.cableforum.co.uk/images/...2011/05/12.png

TranceFM

https://www.cableforum.co.uk/images/...2011/05/13.png

Both with FF4.

Now with IE8

Namesco

https://www.cableforum.co.uk/images/...2011/05/14.png

TranceFM

https://www.cableforum.co.uk/images/...2011/05/15.png

Re: Upgrade from 50mb to 100mb
 

doesnt compare to this

https://www.cableforum.co.uk/images/local/2013/04/7.png

Re: Upgrade from 50mb to 100mb
 

That's not yours!

Re: Upgrade from 50mb to 100mb
 

los angeles, at my holiday home

Re: Upgrade from 50mb to 100mb
 

So I was right.- Poser!!!!!!!!!!!!:D:D:D

Re: Upgrade from 50mb to 100mb
 

:D:D:D

Re: Upgrade from 50mb to 100mb
 

Smartarse!!! ((wonder if that will get through the swear filter?)!

Re: Upgrade from 50mb to 100mb
 

and if it does you will receive an infraction no doubt

Re: Upgrade from 50mb to 100mb
 

I'd remove that quick if I were you ..

Re: Upgrade from 50mb to 100mb
 

I'm used to infractions now!

Re: Upgrade from 50mb to 100mb
 

Ah I didnt know there was different servers to choose from!

Namesco
https://www.cableforum.co.uk/images/...2011/05/10.png

TranceFM:
https://www.cableforum.co.uk/images/...2011/05/11.png

Still not great speeds tbh, Might have to give them a ring tomorrow and find out whats up. I got 50mb an 5mb scores all day everyday with the VMG300

Re: Upgrade from 50mb to 100mb
 

looks like your on firefox there, with the high namesco ping. try IE?

Re: Upgrade from 50mb to 100mb
 

Im running OSX Snow Leopard so IE isnt an option for me

Re: Upgrade from 50mb to 100mb
 

craig you right with ff4.

on ff3 I get high pings on all servers.
ff4 is low on trancefm but high on namesco same as yours.
ie9 low on all of them.

Re: Upgrade from 50mb to 100mb
 

Bet you have the S****Hub though!!!!!!!!!!!!:D:D:D:D:D:D:D:D:D

Re: Upgrade from 50mb to 100mb
 

im always right... you know this :D

Re: Upgrade from 50mb to 100mb
 

:)

Re: Upgrade from 50mb to 100mb
 

Me and Chrys both on VMNG300

Re: Upgrade from 50mb to 100mb
 

Like when?????????????:D:D:D

Re: Upgrade from 50mb to 100mb
 

all of the time ;)

Re: Upgrade from 50mb to 100mb
 

Re: Upgrade from 50mb to 100mb
 

Re: Upgrade from 50mb to 100mb
 

Google Chrome Namesco
https://www.cableforum.co.uk/images/local/2011/05/8.png

Google Chrome TranceFM
https://www.cableforum.co.uk/images/local/2011/05/9.png

Re: Upgrade from 50mb to 100mb
 

The following are all Namesco:

Firefox 4:
https://www.cableforum.co.uk/images/local/2011/05/2.png

IE9:
https://www.cableforum.co.uk/images/local/2011/05/3.png

Opera:
https://www.cableforum.co.uk/images/local/2011/05/4.png

Safari:
https://www.cableforum.co.uk/images/local/2011/05/5.png

Google Chrome:
https://www.cableforum.co.uk/images/local/2011/05/6.png

K-Meleon:
https://www.cableforum.co.uk/images/local/2011/05/7.png

---------- Post added at 21:18 ---------- Previous post was at 21:18 ----------

seems like its only ie9 giving the low ping result

Re: Upgrade from 50mb to 100mb
 

Stop wasting bandwidth on testing it and enjoy being on-line .. before I delete you :)

Re: Upgrade from 50mb to 100mb
 

shut up you. im testing ;)

funny though how IE9 reports a different ping to any other browser

Re: Upgrade from 50mb to 100mb
 

Can't delete me!!!!!:D:D:D:D:D:D

Re: Upgrade from 50mb to 100mb
 

Wouldn't want to I like you :angel:

Re: Upgrade from 50mb to 100mb
 

thats what you were like to me before you found out my customer number! :D

Re: Upgrade from 50mb to 100mb
 

Tell the mods to stop suspending me then!!!!!
[img]Download Failed (1)[/img][/IMG][/IMG]

Re: Upgrade from 50mb to 100mb
 

I didn't find out anything, you told me .. you attention whore :)

Why would they listen to me ?

Re: Upgrade from 50mb to 100mb
 

Can't comment on a Mod decision

https://www.cableforum.co.uk/images/local/2011/05/1.gif

You should Know that!

Re: Upgrade from 50mb to 100mb
 

:monkey:

Re: Upgrade from 50mb to 100mb
 

Yeah I do. Got to keep the 300 though!

Re: Upgrade from 50mb to 100mb
 

No good unless it is activated on the account though!

Re: Upgrade from 50mb to 100mb
 

I can ring and get that sorted if worst comes to worst

Re: Upgrade from 50mb to 100mb
 

youve got a superhub, thats about as bad as it comes!

Re: Upgrade from 50mb to 100mb
 

Sooner rather than later. Once taken off the account you only have a doorstop!

Re: Upgrade from 50mb to 100mb
 

Fed up with the wireless an speed issues so the engineer is comin out tomorrow to get my VMG300 hooked back up

Re: Upgrade from 50mb to 100mb
 

You don't need an engineer for that.

Re: Upgrade from 50mb to 100mb
 

he put a 15db attenuator on the superhub and after adding the VMG300 back with and without that it wont connect to the network so he has to come out and make it connect

Re: Upgrade from 50mb to 100mb
 

Did you ring in to have it reactivated on your account?

Re: Upgrade from 50mb to 100mb
 

Yeah

Re: Upgrade from 50mb to 100mb
 

well I got some routing issues at the moment, speedtest.net part of it.

without using one of my proxies the speedtest.net page wont even load.

if I load it via a proxy, then disable the proxy and start a test, the download part of the test works but upload fails. Test works fine via proxy however both ways.

Re: Upgrade from 50mb to 100mb
 

Are you still using VM DNS Chrys?

Re: Upgrade from 50mb to 100mb
 

no

I should have said it wont finish loading, the page starts to load but then just pauses forever till I abort. also the bit that loads is extremely slow.

also the slowdowns on speedio the last 2 nights, when testing over my proxy is full speed.

Re: Upgrade from 50mb to 100mb
 

I still cant use it properly.

page now loads without proxy.
Speedtest still hangs on upload without proxy.
Haooens on this rig, laptop and spare pc.
If speedtest finishes I dont get an image to share (see below) and yep I now got the the speed uplift.

Re: Upgrade from 50mb to 100mb
 

Engineer is here now. he said he was speakin to the Network tech here in Derry and it seems there could be a network fault and thats why users aren't gettin the full 100mb

---------- Post added at 10:54 ---------- Previous post was at 09:37 ----------

Seems to be a ****in (sorry for my language im a bit unhappy) severe case of IF you get somebody helpful or that can be bothered from Virgin Media. The engineer said he wasn't a 'computer guy'. Really?

I think I was basically fobbed off by the engineer's. When I asked about installing the older 50mb router (which is what he was supposed to do in the first place) HE REFUSED! I rang VM after they left to confirm there was a fault and he said there is/was general maintenance on the 100mb providence wide but that there was no particular fault in my area.

The new engineer said the first engineer had put too big an Attentuator on my line (15db) and changed it down to a 4db one and told me my power levels were perfect, which again the VM tech advised was wrong as the max they allow was 55 and it was showin as 55.2

Re: Upgrade from 50mb to 100mb
 

Well, as part of the 50-100mb upgrade thread, I thought I'd add my tuppence...

Turned away my VM engineer after refusing the installation. I'd had prior agreement with the CEO's office that I would be able to use my current VMNG300 on 100MB. Spoke with the guy's supervisor directly and explained how I'd been made a mug of for 13 months on a previous change of CPE and that ISPA and CISAS were involved. The guy made out like the CEO's office didn't know what they were talking about and that they were wasting their (the frontline staff's) time. They even tried to state that it was technically impossible to use 100mb on a VMNG300. Ahhhh, bless, VM and their lying to customers. Makes me all warm and fuzzy inside ;)

After I advised them both where the Superhub would be best left the poor engineer, stuck in the middle, left sharply.

Seems like the CEO guys are hated on a daily basis. Funny, that, as when my 50mb service disconnected for over a year, whilst paying full service charge, I felt the same and at that point I decided that I will never beta test another piece of hardware at my own expense.

Never mind. As previously stated I'll just sit on my current hardware until it breaks and then shift suppliers and VM won't get any more money out of me. Everybody wins.

Re: Upgrade from 50mb to 100mb
 

The CEO office break normal process so I guess its no surprise they 'may' not be the favourite dept.

Re: Upgrade from 50mb to 100mb
 

Obvious reply is obvious.

Re: Upgrade from 50mb to 100mb
 

Well after my previous rant earlier on I seen a different Virgin Media van pull up at around 1.30. Turned out to be the Network Admin for Northern Ireland... I nearly choked lol!

He said there was an intermittent fault but that it had been sorted and done a fair few speed tests hard wired an achieved 95mb/s every single time. Was good to chat to this guy as he obviously knew what he was chatting about.

I was happy that my modem was producing the speed but the pooperhub wasnt spitting it out properly so when he left I rang Tech and asked about the wireless issues and he told me "WE CAN NOT SUPPORT YOUR WIRELESS PROBLEMS". Well I nearly ****ing choked when he said that. VM have supplied me with a product they don't supply support on?!

He went in to a whole big spiel about how virgin ONLY offer wireless connections because its what customers want and they ONLY supply the pooperhub because customers that ask 'Why can't I have a hub like BT?'. He said "Virgin Media only supply wireless because of the same reason Toys'R'Us do" Which doesn't even make sence!. Last time I checked they didnt!

These are his direct words btw, wish I had of recorded the call for pure comedy value. He then went on with the stonewall approach when I asked for my VMG300 to be placed back on the account as I wasn't anywhere near happy with the pooperhub and even told me putting the VMG300 back on the account COULD 'break' the provisioning on my account and that he was putting it in the notes because if it did it was my fault because I asked for it to be done.

I said I was on a forum where several people have contacted the CEO's office and been changed back to the VMG300 and are satisfied with the performance they got off it. Even then he said he still didnt want to put it on my account and the only way to get it done with be to contact the CEO's office.

I was gettin beyond fed up by this stage so I just said "look, im not gonna let it get that far, BT Infinity has just been installed in our area and you're going to give me a good reason to cancel my VM services and switch to them!" to which he replied that he would 'try' and put it on my account but he was sure it wouldn't work as my modem would have been deactived. Well guess what? IT DID! :D

Im now up an running on my original VMG300 and router and getting the service I should.

**** your Pooperhub!

Re: Upgrade from 50mb to 100mb
 

Yeah I was having problems with superhub so I just emailed VM asking for a VMNG300 modem it arrived today. I emailed them yesterday afternoon.

I emailed Neil Berkett directly, they gave me some private number to phone as well 0800 number to activate the modem. It's all up and running smoothly again now.

Re: Upgrade from 50mb to 100mb
 

Back to the daddy of VM's equipment then!

Can't get over how terrible the pooperhub is

Re: Upgrade from 50mb to 100mb
 

You aren't allowed to call it that here! Mods will be giving you a slap on the legs soon!

Re: Upgrade from 50mb to 100mb
 

Seriously lol?

Re: Upgrade from 50mb to 100mb
 

yeah edit it quick :) else you be suspended.

Re: Upgrade from 50mb to 100mb
 

Virgin don't guarantee wireless speeds, only wired. That's my new favourite saying

Re: Upgrade from 50mb to 100mb
 

Same with any ISP but try telling Joe Public!!!

Re: Upgrade from 50mb to 100mb
 

"well what's the point paying for 50 if I'm only getting 30...."

Zzzzzzzzzzzzz

Re: Upgrade from 50mb to 100mb
 

Shame customers can't do the same with payment.

You give me "up to" 50 and I'll give you "up to" £25

Re: Upgrade from 50mb to 100mb
 

Will be gutting when 200meg gets rolled out.

Re: Upgrade from 50mb to 100mb
 

Then there might actually be a superhub then!

Re: Upgrade from 50mb to 100mb
 

Yeah it's surprising cause there both made from Netgear.

Re: Upgrade from 50mb to 100mb
 

Both what?

Re: Upgrade from 50mb to 100mb
 

Network admin confirmed there were going to be getting the superhub from a different OEM

Re: Upgrade from 50mb to 100mb
 

Staff on here keep saying it will be 2 OEM's to protect supply.

Re: Upgrade from 50mb to 100mb
 

Correct.:)