Tivo rip off TV M TV L customers
 

Hi i noticed that virgin are launching the Tivo 500gig box for TV M & TV L customers £50 installation box which is good but £8 sub on top of your TV price is to expensive if they want a biger customer take up of Tivo people won't pay £8 they are trying to get as much money out of people as they can in these hard times :td::td:

Re: Tivo rip off TV M TV L customers
 

Then upgrade to the XL package as you will get far more for your money.

Re: Tivo rip off TV M TV L customers
 

Personally I agree , the problem is with XL and VIP customers paying £3.00 a month its logical to think it would cost more on lower packs. There is no way they will get 100% of people on TIVO in 2-3 years like Cindy Rose stated without some free option.

Re: Tivo rip off TV M TV L customers
 

l am sure 2 or 3 years down the track Virgin will probably get rid of the 3.00 monthly fee.

Re: Tivo rip off TV M TV L customers
 

I was under the impression that the Tivo charge ie.the £3 and £8 was a charge set by TiVo and not Vm, someone with more information will confirm this or not.

Re: Tivo rip off TV M TV L customers
 

Actually you can't get TiVo on m, only m+. If you want new technology it comes at a price!

---------- Post added at 20:19 ---------- Previous post was at 20:17 ----------

It's £5 'pvr' fee and £3 TiVo fee, if it wasn't priced like that the v+ would be more expensive than tivo

Re: Tivo rip off TV M TV L customers
 

Yes you are correct , but at them prices the 100% figure won't happen for sometime.

Re: Tivo rip off TV M TV L customers
 

It has been said that the V HD will run tivo software though which isn't of course a pvr and presumably wouldn't attract a £3/month charge nor the £5/mth pvr charge. Maybe those that don't want to pay extra would end up with a box like that. I would imagine mainly they want to convert everybody over to MPEG4 and the sooner the better.

Re: Tivo rip off TV M TV L customers
 

Yep spot on , I can see that happening as I said earlier there needs to be a free option to get 100% TIVO customer base.

Re: Tivo rip off TV M TV L customers
 

I can see the samsung 2110 being in circulation for the next 7 years. There are still pace 1000s out there

Re: Tivo rip off TV M TV L customers
 

You could well be right. VM's finances are improving though so perhaps their intention is to make a big investment in bringing customer hardware up to date. Would be good if that were to happen but who knows what their plan is.

Re: Tivo rip off TV M TV L customers
 

That's how I understand it; people on M+ and L have to pay £5 anyway to get recording functionality on a V+ box, and the £3 is the Tivo charge, so the £8 for M+ and L is not a rip off, but standard pricing.

Re: Tivo rip off TV M TV L customers
 

Not sure they will -i read somewhere this goes straight to Tivo

Re: Tivo rip off TV M TV L customers
 

Knowing Virgin, the only way they will get rid of the £3 fee is by increasing it. I've had 5 price rises on my xl tv package in just over 12 months, ok the vat increase was not virgins fault.

Re: Tivo rip off TV M TV L customers
 

Five price rises? Sounds a bit unfair.

I am on XL, and I have had 2 Price rises in the last 12 months (VAT and a £1 increase in April 2011) - what other increases have they put on you?

Re: Tivo rip off TV M TV L customers
 

There was an increase to the xl package about 12 months ago, the April 11 increase, vat increase and they did away with the discount for paperless billing in nov, can't remember the last one but I am almost sure there was another. I would point out I am on the xl tv package without phone or broadband and pay a supplement for that.

---------- Post added at 10:08 ---------- Previous post was at 09:49 ----------

Just checked my payment record, it's increased from £25.94 in Jan 10 to £30.50 in May 11, that's over £4.50 in 16 months.

Jan 10 - 25.94
Feb 10 - 26.50
May 10 - 28.00
Nov 10 - 29.00
Feb 11 - 29.50
May 11 - 30.50

Could be time to say goodbye, I must have watched about 8 hours in the last week.

Re: Tivo rip off TV M TV L customers
 

I think two of those were Vat increases. Two were annual increases and one was the removal of the paperless billing discount. VM have increased your bill once in the last year. Having said that I doubt I would pay over £30 for eight hours viewing.

Re: Tivo rip off TV M TV L customers
 

Fair point, but I did say just over 12 months. It's still an increase of over 17% over 16 months what ever way you want to break it down.

Re: Tivo rip off TV M TV L customers
 

Then how are they going to migrate every customer over to the tivo box as Cindy Rose says.:erm:

Re: Tivo rip off TV M TV L customers
 

Like ahardie has said a free box will have to be an option or they have no chance , how many lower pack customers do you expect will pay £8.00 a month , I would guess not that many.

Re: Tivo rip off TV M TV L customers
 

Yes l have had at least 4 price rises on my Virgin bill in the last year and the last one was when l got a tivo because as well as the tivo fee my bill increased by another fiver.

---------- Post added at 14:47 ---------- Previous post was at 14:38 ----------

And when l said Virgin,s bills have risen relentlessly in the last year some forum members disputed this well maybe they do not look at their bills enough and compare them month by month and over the year.

Re: Tivo rip off TV M TV L customers
 

That wasn't a price rise, that was voluntary price change because you ordered TiVo

Re: Tivo rip off TV M TV L customers
 

But my bill should have gone 3.00 not the 8.00 that was applied.

Re: Tivo rip off TV M TV L customers
 

Depends on what price you were on before. It would only have gone up by another fiver' if the bundle deal was changed at the same time as TiVo - but again was prompted by the install of TiVo.

So still not a price rise

Re: Tivo rip off TV M TV L customers
 

Thats why l am looking to go on the vip bundle but l need someone to look on the billing section of this forum where they can compare my last 2 bills and tell me if l am going to save money by going on to a vip bundle package.:confused::confused::confused:

Re: Tivo rip off TV M TV L customers
 

Basically you need Albert Einstein to work out whether your being charged right. Why they can't just have your bill at the advertised prices its beyond me.

Re: Tivo rip off TV M TV L customers
 

You have hit the nail on the head.

Re: Tivo rip off TV M TV L customers
 

The plan is to do exactly that. Bill the services the same as they as advertised on the website.

Anyone who has had a contract recently will already see this

Re: Tivo rip off TV M TV L customers
 

l had no contract when l purchased the tivo.

Re: Tivo rip off TV M TV L customers
 

Apologies Ben , that is a very good move from VM then , I'm not saying the CS are bad in fact my experience is quite the opposite , most of my issues have been dealt with however billing can seem confusing.

Re: Tivo rip off TV M TV L customers
 

Presumably that's all the new TiVo'ers then? As we were meant to get new contracts (although I've yet to see one). Although I looked at my online bill and it hasn't changed (unless I've missed the point of the post).

Re: Tivo rip off TV M TV L customers
 

I mean the written contracts are in the new format, so match the way the services are advertised on the website

The monthly bill format hasn't yet been changed