Samsung V+ Box Error
 

Hi There
My box was totally frozen today, no picture nothing. So I turned the box off from the switch at the back and left off for 30 secs. Upon switching back on the box was dead - no lights nothing. I then heard a feint sound and reset again and held down the on/off button on the box then a STOP error has appeared. Is my box knackered?? Really fed up as have lots of recordings on there. Help appreciated. I already have Virgin engineer coming on Monday but want to see if I can fix. Thanks :)

Re: Samsung V+ Box Error
 

The box will be replaced on Monday as it is dead, sorry.

Re: Samsung V+ Box Error
 

:( will have an unhappy daughter losing her barbie films

Re: Samsung V+ Box Error
 

This has been rumoured to provide a temp fix in some instances:

Switch the box off at the wall, switch on again, press and hold the standby button on the front (left hand side) and the OK button (right hand side) for a few seconds. Release the OK button then when the display says stop, release the standby button and then press the OK button.

To be honest, it didnt work for me when my v+ died and ultimately its going to be a box swap.

I hate to say it but you can more than likely wave bye bye to any recordings.

Phil

Re: Samsung V+ Box Error
 

A STOP message on a Samsung V+ when put into the diagnostic flow will advise us to book a technician to swap a failed box everytime.

You can try a reboot but it will get you nowhere.

Re: Samsung V+ Box Error
 

yep, ended in a box swap for me.

was just passing on a suggestion i was given when mine died. As i said, it didnt work for me but supposedly has worked as a temp fix for some other people. Nothing to lose by trying it i guess.


Phil

Re: Samsung V+ Box Error
 

Thank u. I dont have an Ok button? or do u mean the standby button? also the reset button is the one in the middle right?
Thank you

Re: Samsung V+ Box Error
 

Ok is the large button on the right of the box

Re: Samsung V+ Box Error
 

Have a look at this thread from last year it is dead.

http://www.cableforum.co.uk/board/11...set-start.html

Re: Samsung V+ Box Error
 

Thank you. It didnt work :( No TV until monday now boohoo

Re: Samsung V+ Box Error
 

cue the monty python parrot sketch anyone?

Seriously I do agree with you masque, I was merely passing on a suggestion i was given. As the man says. Engineer visit, new box, lost recordings.

Phil

Re: Samsung V+ Box Error
 

Thanks I read the link. No probs, thanks for replies. Would seem that most of the issues on these samsungs were new boxes, ive had mine for almost a yr.

Re: Samsung V+ Box Error
 

There was a bad batch manufactured early last year. Most of the failures happened quite quickly, but yours has hung on.

Re: Samsung V+ Box Error
 

As Spiderplant pointed out above it looks like yours managed to work until now, probably from the same batch.

Re: Samsung V+ Box Error
 

if the date is 01 02 03 month of 2011 there is a good chance, the date is on back of box

Re: Samsung V+ Box Error
 

If it is a year old as he says then it has lasted rather well.

Re: Samsung V+ Box Error
 

is this a common thing with these boxes?

reckon that mine must be the best part of 12 months there or just a bit more. yesterday morning was just getting non-stop pixelation of the picture and screen freezing up. ts said that they couldn't see my box online and there were no area issues, which they wouldn't as the connection light was either flashing away or off.

so an engineer is booked for the weekend. but this will be my 4th box in like 3 years - it's becoming a pita to keep losing recordings because it decides to commit hari-cari........................try explaining to my 3yo why he can't watch bob the builder or fireman sam.

the first 2 boxes were SA's, thought they were a pita so got a sammy. now with this one ending up likely to be replaced i'm not keen on them either - all these bloody boxes keep failing on me, the first replacement sa box died within 2 hours of swapping out. do they do any testing or qa on these during and after manufacture? because for them to keep on like this roughly every 12 months seems odd or just coincidence?

Re: Samsung V+ Box Error
 

I have had my SA for over 3 years without any issue and my sister in law has 2 both without issue.

The fault here was with a specific batch last year as per my post above and I am surprised the box lasted so long.

This is the advantage of not owning the box as any faulty box is replaced without question free of charge.

Re: Samsung V+ Box Error
 

That's unlikely to be a faulty box. It's probably a signal problem on the cable.

Re: Samsung V+ Box Error
 

it is indeed an advantage of rent over ownership.

didn't know about the bad batch of SA's, my first one was one of the silver tv drives as they were. that one lasted about 18 months and was swapped out for the vm branded ones. that died within a few hours and had to wait a week for a replacement. and that was eventually replaced with this sammy about 12 months ago.

after the pixelation and pictures issues the box no longer boots properly, it never gets past LD30 on boot up. it's the same issue i had with my last SA - that had the same issue with the tv and v+. i really hope it's not the box, but on past experience i'm not hopeful.

Re: Samsung V+ Box Error
 

That really is pointing a signal fault. Check the cable connectors are screwed tight.

Re: Samsung V+ Box Error
 

Sorry I confused the issue by mentioning my SA, the faulty batch of V+ boxes getting the STOP message were Samsung's.

Re: Samsung V+ Box Error
 

well tech came at lunchtime. checked signal levels and said that they were very good, so that seems to have left the box.

well it got swapped out...................again, so lost all programmes which is a pita but esp all my little lads stuff. just hope this one lasts a bit longer as it gets real annoying doing all this over and over again.