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-   -   Superhub : Superhub 10 mb to 30mb upgrade (https://www.cableforum.uk/board/showthread.php?t=33677630)

blamelouis 13-05-2011 17:10
Superhub 10 mb to 30mb upgrade
 
Hi everyone i got the superhub the other week and im still only getting 9.00 mb.

Do these stats look odd i havent a clue ?
Cheers for any replies .

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 84 55616000 Kbits/sec 299000000 Hz 10.0 dBmV 44.2 dB Hybrid
Locked QAM256 85 55616000 Kbits/sec 307000000 Hz 9.9 dBmV 44.3 dB Hybrid
Locked QAM256 86 55616000 Kbits/sec 315000000 Hz 9.2 dBmV 43.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 45.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



--------------------------------------------------------------------------------

Primary Downstream Service Flow
Downstream(0)
SFID 4099
Max Traffic Rate 10240000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 4098
Max Traffic Rate 1072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

craigj2k12 13-05-2011 17:13
Re: Superhub 10 mb to 30mb upgrade
 
your downstream power levels are high.

the config looks odd, you have three downstream channels, but your downstream service flow is limited to 10mb

try turning the hub off for 30 seconds, then back on again

Nopanic 13-05-2011 17:15
Re: Superhub 10 mb to 30mb upgrade
 
Quote:
Originally Posted by craigj2k11 (Post 35235753)
your downstream power levels are high.

the config looks odd, you have three downstream channels, but your downstream service flow is limited to 10mb

try turning the hub off for 30 seconds, then back on again
a logical reboot as the Indian guys call it :D I expected better from you Craig ..

pip08456 13-05-2011 17:16
Re: Superhub 10 mb to 30mb upgrade
 
Something wrong with the config file on that, needs to be called in.

craigj2k12 13-05-2011 17:19
Re: Superhub 10 mb to 30mb upgrade
 
Quote:
Originally Posted by Nopanic (Post 35235759)
a logical reboot as the Indian guys call it :D I expected better from you Craig ..
no

pip08456 13-05-2011 17:21
Re: Superhub 10 mb to 30mb upgrade
 
Quote:
Originally Posted by Nopanic (Post 35235759)
a logical reboot as the Indian guys call it :D I expected better from you Craig ..
Normally expect that process to be gone through!:D

craigj2k12 13-05-2011 17:25
Re: Superhub 10 mb to 30mb upgrade
 
Quote:
Originally Posted by pip08456 (Post 35235778)
Normally expect that process to be gone through!:D
well the network will have set config files. the 10mb config will be set to 10mb speed, and 1 channel, while the 30mb config will be set to 30mb and 3 channels, so why theres a 10mb speed cap and 3 channels is beyond me

blamelouis 13-05-2011 17:26
Re: Superhub 10 mb to 30mb upgrade
 
Quote:
Originally Posted by craigj2k11 (Post 35235753)
your downstream power levels are high.

the config looks odd, you have three downstream channels, but your downstream service flow is limited to 10mb

try turning the hub off for 30 seconds, then back on again
Now....

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 84 55616000 Kbits/sec 299000000 Hz 10.3 dBmV 44.4 dB Hybrid
Locked QAM256 85 55616000 Kbits/sec 307000000 Hz 10.1 dBmV 44.3 dB Hybrid
Locked QAM256 86 55616000 Kbits/sec 315000000 Hz 9.5 dBmV 43.5 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 45.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



--------------------------------------------------------------------------------

Primary Downstream Service Flow
Downstream(0)
SFID 4099
Max Traffic Rate 10240000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 4098
Max Traffic Rate 1072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

pip08456 13-05-2011 17:29
Re: Superhub 10 mb to 30mb upgrade
 
Quote:
Originally Posted by Nopanic (Post 35235759)
a logical reboot as the Indian guys call it :D I expected better from you Craig ..
Going by the latest post it looks like it didn't cure it!

Back to normal Nopanic!:D:D:D

craigj2k12 13-05-2011 17:31
Re: Superhub 10 mb to 30mb upgrade
 
Quote:
Max Traffic Rate 10240000 bps
what does the status page say? DOCSIS3 i presume?

pip08456 13-05-2011 17:33
Re: Superhub 10 mb to 30mb upgrade
 
How else would he have 3 bonded channels? Not that's what the 3 means.:D

Legacy doesn't have bonded channels AFAIK.

craigj2k12 13-05-2011 17:35
Re: Superhub 10 mb to 30mb upgrade
 
Quote:
Originally Posted by pip08456 (Post 35235811)
How else would he have 3 bonded channels? Not that's what the 3 means.:D

Legacy doesn't have bonded channels AFAIK.
well there must be something wrong with mine, im on DOCSIS3 and I have four channels, ill just give tech support a call

:dunce:

blamelouis 13-05-2011 17:35
Re: Superhub 10 mb to 30mb upgrade
 
Quote:
Originally Posted by craigj2k11 (Post 35235805)
what does the status page say? DOCSIS3 i presume?
Information
Standard Specification Compliant EU DOCSIS 3.0
Hardware Version 2.00
Software Version V5.5.2R26

pip08456 13-05-2011 17:36
Re: Superhub 10 mb to 30mb upgrade
 
That's just the difference between Cisco Kit and Motorola. A lot of people think is HAS to be 4 downstream channels but it doesn't.

craigj2k12 13-05-2011 17:39
Re: Superhub 10 mb to 30mb upgrade
 
Quote:
Originally Posted by pip08456 (Post 35235818)
That's just the difference between Cisco Kit and Motorola. A lot of people think is HAS to be 4 downstream channels but it doesn't.
tech support have booked me a fireman so i dont burn, melt and die

lol

i do know this stuff you know ;) :D

pip08456 13-05-2011 17:42
Re: Superhub 10 mb to 30mb upgrade
 
Quote:
Originally Posted by craigj2k11 (Post 35235813)
well there must be something wrong with mine, im on DOCSIS3 and I have four channels, ill just give tech support a call

:dunce:
:dunce:

Chrysalis 13-05-2011 17:51
Re: Superhub 10 mb to 30mb upgrade
 
looks like an activation issue, I would ring activations and ask for a manual hit.

pip08456 13-05-2011 19:34
Re: Superhub 10 mb to 30mb upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35235834)
looks like an activation issue, I would ring activations and ask for a manual hit.
Quote:
Originally Posted by pip08456 (Post 35235763)
Something wrong with the config file on that, needs to be called in.
Did I miss something?

blamelouis 13-05-2011 19:38
Re: Superhub 10 mb to 30mb upgrade
 
Quote:
Originally Posted by pip08456 (Post 35235965)
Did I miss something?


I did mate i got some drivel about speedtest.net and keeping a record with a pencil and paper for 7 days .

Explained to the guy that its been like that for 5 weeks but he either didnt understand me or was stringing me along. :(

pip08456 13-05-2011 19:44
Re: Superhub 10 mb to 30mb upgrade
 
Quote:
Originally Posted by blamelouis (Post 35235966)
I did mate i got some drivel about speedtest.net and keeping a record with a pencil and paper for 7 days .

Explained to the guy that its been like that for 5 weeks but he either didnt understand me or was stringing me along. :(
Just quote the bit in bold below next time you ring in.

Primary Downstream Service Flow
Downstream(0)
SFID 4099
Max Traffic Rate 10240000 bps

Your only provisioned for 10Mb down.


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