Anyone received a offer from Virgin regarding the 500gb box
 

Anyone received a offer from Virgin regarding the 500gb box, not received mine yet and boxes are now up for grabs.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

No l have not.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

No offer for me either

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Nor me, soon i'm hoping

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Virgins marketing department is not exactly the quickest in the world.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

That is true, I wonder if it will be through email or the post? I'm just hoping for free installation.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

l seriously doubt that we will get free installation on the smaller box.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Exactly what i am hoping for. Installation is a rip off, all they have to do is swap boxes, no extra cables. Although it does take a while to download and setup all data to box which is time consuming, but on the whole a easy job.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Yes installation is a rip off as far as l am concerned but if we have to pay then we will have to pay it.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

That's the main thing i'm hoping for, although surely there isn't anything else this 'special offer' could offer us apart from the free installation?

Re: Anyone received a offer from Virgin regarding the 500gb box
 

But is it going to be a special offer.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Its the only thing they can offer, the box is Tivo's so we will have to pay for that and the £3 subscription, can't see those been given away.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Well the email does state to - 'keep your eyes peeled for our exclusive offer' so i'm guess something is being offered to us.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Then where is this exclusive offer.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Why the issue with the install? VM have to send out a tech to install the box so the charge is to cover that.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Exactly, rang customer services other day they know nothing.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

There are many customers who resent having to pay for installation as they do not even own the box as well.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Well I was told that CS were going to start selling the box on Monday, as opposed to the TiVo Sales Line who started selling them from yesterday so maybe we will see an offer appear on Monday?

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Let,s hope so.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Whats the issue over owning the box got to do with the cost of getting it installed?

VM take a small charge for the box yes but that gives you a warranty essentially for the time you are with VM for free replacements and call outs for faults.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Can't see why you should have to pay install when the cable is already installed, just a case of swapping boxes. If cost covers engineers too then no engineer is on £40 per job.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Yes l agree with you.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Cost of the engineers wages, cost of fuel for the van etc.........

VM is a business and needs to make money/pay its staff so they have to charge for things.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

We know it is a business but our prices are rising relentlessly and we are getting less for our money.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

I also got the above letter so I rang on 11th and was told there is no reference to any "offer" on their system,I would have to pay £49.95 and £40 for the install for the 500gb TiVo Box,I opted for the 1tb TiVo box because it is £149.95 and "free" install,I even read the Sales Rep the letter I recieved but he said there was no forth comming offers for the box so as they say "Don't hold your breath".................

Re: Anyone received a offer from Virgin regarding the 500gb box
 

I think the point is, Virginmedia don't even offer the choice of a self install for Tivo for the £20 or so it would take for delivery

Re: Anyone received a offer from Virgin regarding the 500gb box
 

l am under water so l have to hold my breath.:D

Re: Anyone received a offer from Virgin regarding the 500gb box
 

TiVo is their premium product and VM want them done with a full tech visit to make sure the signal levels and everything are good. If they were done self install I think there would be lots of issues.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Maybe the special offer for the 500gig box is that as a current customer, you can have it now? New customers can't get it until later in the year.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

That's a good point.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

How are we getting less?

Re: Anyone received a offer from Virgin regarding the 500gb box
 

To start with we have lost several channels that have never been replaced and our prices have risen in the process.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Was just about to post that :)

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Such as?

Re: Anyone received a offer from Virgin regarding the 500gb box
 

So you are disputing that Virgin have not lost any channels since the beginning of the year, well l suggest you check your facts.:D

Re: Anyone received a offer from Virgin regarding the 500gb box
 

To be fair, the majority of channels removed have been +1 channels which have been replaced with much better channels eg. Animal Planet +1 in favour of Quest and History +1 in favour of Military History. And some channels such as Men and Motors have been closed on all digital platforms.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Not wishing to throw petrol on the fire but....this is an area where we are certainly getting less:

http://www.cableforum.co.uk/board/59...nal-calls.html

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Lets include

Bravo 1 and 2
Virgin 1
Channel 1
Several others as well.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Do those channels exist for anyone or did Sky get rid of them?

Re: Anyone received a offer from Virgin regarding the 500gb box
 

The fact is our bills are rising all the time and we are getting less for it.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

That's not an answer to my question. The channels you mention are no longer available to ANYONE because Sky cancelled them.

If you are unhappy that your bills are increasing and you perceive that you are getting less for your money then you have an option. CANCEL. GO ELSEWHERE.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

We haven't had a price increase on XL for over 2 years. You are still up on channels after Sky closed Channel 1 etc.. :)

Re: Anyone received a offer from Virgin regarding the 500gb box
 

COCA prices are rising and we are getting less for our money as well :erm:

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Oh dear, DF. You've let me down so badly by providing incorrect information.

The most recent tranche of increases did indeed increase the price of TV XL by £1.

http://www.virginmediapeople.com/pri...default.aspx#1

Re: Anyone received a offer from Virgin regarding the 500gb box
 

I'm talking before this one in April just gone ;)

Re: Anyone received a offer from Virgin regarding the 500gb box
 

talkiing about this TIVO box, yes it is impressive and i know about the instalation charge which puts me off ! thats why i am going to wait a bit cause you never know in a year or so VM might start giving them away !! ....................

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Two of those are the same channel and the shows that were popular on Bravo have now been 'rehomed'. What are the "several others"?

Re: Anyone received a offer from Virgin regarding the 500gb box
 

I'm hoping that the "special offer" is going to be free multiroom for my V+...

Re: Anyone received a offer from Virgin regarding the 500gb box
 

They will move the V+ to any room on the day of install but its an extra £6 per month after that (plus of course the extra £3 for the TiVo service!!)

Re: Anyone received a offer from Virgin regarding the 500gb box
 

They did not give me free multi-room.:mad:

Re: Anyone received a offer from Virgin regarding the 500gb box
 

That's what you get for living in Bedsit (only joking Den):D:D:D:D

Re: Anyone received a offer from Virgin regarding the 500gb box
 

That is okay as l have broad shoulders.:D

Re: Anyone received a offer from Virgin regarding the 500gb box
 

MTV classic , MTV+1 , TINY Pop not on my wishlist but they've gone , and an Asian channel can't think of name.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

No I simply asked you to provide a list of channels that we lost.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Go on Muppetman have your views just like l do.:D:D:D:D

---------- Post added at 19:21 ---------- Previous post was at 19:20 ----------

Theres plenty mentioned in this thread if you are doing your homework.:D:D:D:D

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Ok so you posted them in a later post. However they have also been removed off sky so they don't really matter.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

If you do not like the channel line-up and are able to get SKY (As I know some are unable to), Why do you not all jump ship. I jumped ship after 13 years from SKY to VM and I for one is very happy with the channels that we get on VM?

Just my thoughts as I did not like all the Talk show, Shopping channels that SKY had.

This is all IMHO, It may be way off the mark of other people but:confused:

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Of course they matter as we are getting less channels for more money.:mad::mad:

Re: Anyone received a offer from Virgin regarding the 500gb box
 

I can't remember for sure but didn't Viacom remove MTV classic and add another one in it's place. If so it's still a shame to lose a channel but the channel count didn't go down.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Quiet please.:D:D:D:D

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Why is this situated in a library?

Re: Anyone received a offer from Virgin regarding the 500gb box
 

By that analogy so are Sky as they lost them too :rolleyes:

However most of the programming off those channels got shared out onto living and others.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

No because you are the teachers pet.:D:D:D:D

Re: Anyone received a offer from Virgin regarding the 500gb box
 

You may be right I'm not sure however I know MTV Classic is still available on Sky , Talk Talk TV and UPC Ireland.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Still posting the party line again.:D:D

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Seriously,

I posted a fact it has nothing at all to do with who I work for!:mad::rolleyes:

Re: Anyone received a offer from Virgin regarding the 500gb box
 

I have never in my life, But watch out:D:D:D:D

https://www.cableforum.co.uk/images/...2011/05/73.gif

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Them channels you listed were closed by BSKYB Den and the content was put on other channels for example Hawaii Five O was meant to be aired on Bravo and was transferred onto Sky One , Chuck was on Virgin One and was transferred to Living.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Easy to wind up again you are Stephen l am afraid.:D:D:D:D

---------- Post added at 19:45 ---------- Previous post was at 19:43 ----------

They will give you 5 gold stars later.:D:D:D

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Most if not all RENTAL companies do not charge for delivery - fitting etc. Its in there interest to make sure its done correctly. :p:

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Someone has to pay though, so the only other thing is putting the monthly subs up or charging for callouts? VM is a business, not a registered charity :D

Re: Anyone received a offer from Virgin regarding the 500gb box
 

i pre-registered when tivo was first announced and got one of those tickets in the post a few months later and registered the code and to this day STILL havent received any offer at all regarding TIVO for either the 1TB or 500GB box. Thats VIP service!! a friend of mine is on xl tv and got the tivo offer email the first day.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

So charge for delivery ( I can get the box delivered for £6.50 by courier).Or allow customer to collect. You have shops & local depots

But I still go back to all these costs should & my guess is ,were part of the business plan.

Call outs:- The whole point of renting is that if it goes wrong its down to the supplier. So if its a fault no charge.That should be part of the business model. If not SACK the people whom worked it out, as clearly they are not up to the job .

I surpect that it is more along these lines ( Well every business will try this) . How to increase our revenue stream.

We have costed for supply & fit BUT lets see if some "silly" people will pay AGAIN for delivery & setup. OMG there are lots ( including me for V+ at the special offer rate at the time:dozey:). Ok Do it again. :erm: and look it works. Even if the product ( & I cannot judge on this) is not the next holy grail of TV viewing.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

HBO was the killer for me no Sky Atlantic means no subs to VM for my TV went from family pack to M

Re: Anyone received a offer from Virgin regarding the 500gb box
 

You can't self install TiVo, no way... are you going to go to the DP to adjust signal levels etc?

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Have you not actually read about the TiVo installations in the very many posts talking about it, they take at least 40 minutes and during the install the technician has to get the power levels adjusted correctly and various firmware downloaded and installed, so it will always remain a manned install.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Mine's a yes.

I don't know when they started sending them out but received my email offer on the 19th of last month.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

No l have not received anything.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Received email on the 18th April ,but had not had the exclusive deal letter with my unique offer code yet.

---------- Post added at 16:18 ---------- Previous post was at 16:06 ----------

Just checked VM help & support forum NickO says the letters will be sent out in next couple of weeks

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Just checked this blog : http://vmhd.blogspot.com/2011/05/virgin-media-launches-500gb-box.html?showComment=1305211768867#c72832923810492 17479

which states : " Just got this from Virgin Media:

Great news, we've launched our new Virgin Media TV powered by TiVo 500GB box early for existing customers. From today M+, L and XL TV customers will be able to get their hands on Virgin Media's next-generation entertainment service, packing all of the same power and great functionality of its bigger brother but for just £49.95 plus standard installation charges.

Existing XL TV customers can enjoy the TiVo service for an additional £3 per month and now M+ and L TV customers will be able to experience the power of TiVo for an additional £8 per month, all they need to do is call to upgrade on 0845 650 7777.

We'll be making our TiVo 500GB box available for new customers this summer, watch out for more news! "

So it looks like the special offer for VIP50 XL customers is simply to be allowed to pay £3 per month rather than the £8 for L & M customers . Totally underwhelming if that is the case & another in a growing list of overhyped announcements with underwhelming outcomes from VM. Contract up for renewal soon & seriously considering my options now.:td:

Re: Anyone received a offer from Virgin regarding the 500gb box
 

That does not surprise me.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Presumably, the £8 p/m for M+ and L customers is made up of the £5 you would pay for PVR functionality on a V+, plus the £3 tivo charge?

I think the special offer is that you can get it now, wheras new customers have to wait.

Presumably on VIP50, the £3 charge is dropped?

Re: Anyone received a offer from Virgin regarding the 500gb box
 

AFK Sorry Masque, but I still say that as customers "rent" virgins TV services. The cost should be part of the rent stream. The use of up front extra charges, only serves to upset a lot of people.It would have been far simplier to say that The Tivo is an extra £5 per month ( or what ever figure you care to work it out too). I guess Virgin are too short of cash to go down that route.
Anyway should it all fail within say eleven months( given thats its a twelve month contract) of a customer signing up. Would the get the fees back? I think not. & again as its a rental a refund on returned boxes- of cause not.

I am old enough to remember when Radio Rentals did just that. They didn`t charge to set what ever you rented up . It was part of the cost.

I am not saying dont charge just build it in.

Totally off subject- adding p&p to an items cost (with no option but to pay it ) is another bug of mine. Thinking of QVC - as in -the new multi plug hole cleaner is only 15p + £25 p&p !! so the price £25.15p way not just say so!!:D

Re: Anyone received a offer from Virgin regarding the 500gb box
 

It is quite simple if you want the service you pay the charge as otherwise you do not get the service, it is nothing new and has been a part of what Virginmedia have done for years with many happy customers.

Also try reading this and maybe you will understand why it is a technician install only.

http://www.cableforum.co.uk/board/35...-post3991.html

Re: Anyone received a offer from Virgin regarding the 500gb box
 

I have never, ever paid for installation, right back to the days when i first joined Cable North West, through to moving, upgrading of services, 50 MB broadband, never paid for V+ boxes , never ever paid install fee that i can remember, i've always been able to get them free eventually, and i bet if i wait long enough for TiVO then threaten to leave i will get that for free too.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

I imagine it will be free eventually. I also imagine there will be self installs soon after this point where VM will accept some call outs but I imagine a lot will just work. I am sure with a nice instruction sheet Joe pulic can make sure the box updates its firmwares

Re: Anyone received a offer from Virgin regarding the 500gb box
 

They should just call peoples bluff and let them leave.

Regardless of cost TiVo will still require a manned install as the is no way around it.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

I agree with Masque on this one; if people use threats to try to get something, VM should let them leave.

People who pay full price are subsidising prople who obtain discounts by threats. Something very wrong with that IMHO.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

l have always paid the full price but you cannot blame people for wanting to get a better deal in these recessionionary times.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Not against people getting better deals; it's the use of threats to get them that annoys me.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Very true if you want to leave then leave. I think that they should do the same as Orange and offer customers 10% If they decided to stay with them and then everybody would know what to expect. IMHO

Re: Anyone received a offer from Virgin regarding the 500gb box
 

iam not having a go at VM but all i hear is Tivo hd or 3d ! what a bout people who have VM and cant afford Tivo or 3d , who just have the normal Tv service just seems to me getting left out a little !

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Rupert would love your way of thinking :D 10.1 million would soon increase .

Re: Anyone received a offer from Virgin regarding the 500gb box
 

I dont really understand, how are they left out?

Regards

John.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

everthing is Tivo or 3d, its just that a lot of people cant afford this due to current climate, so think it would be nice if VM just pushed something towards other VM customers ( dont know what tho lol )

Re: Anyone received a offer from Virgin regarding the 500gb box
 

I believe that if you threaten to leave then they should let you as the subscribers should not have to pay for your greed, if you want the same services as another customer then you should pay to receive them, no Ifs and no Buts.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

What else have they got at their disposal, in order to get a better deal whether it be Gas , Electricity, or Tv you have got to tell the company some hard facts about pricing and if they are not prepared to budge then you leave but on a personal level l will not be leaving Virgin in which l have been with for 12 years even though l am a bit unhappy with certain things.:(:(

Re: Anyone received a offer from Virgin regarding the 500gb box
 

That's a rather simplistic viewpoint & I think it is rather insulting to accuse anyone of being greedy if they decide to attempt to negotiate a better deal especially as the Virgin Media web site actually encourages existing customers to do so ! I can't understand why anyone would not look to drive down costs in the current financial climate.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

And l agree with you in this current severe financial climate some customers have no choice.

Re: Anyone received a offer from Virgin regarding the 500gb box
 

Thanks - I think that we are of like minds.;)