New contract in post?
 

I've seen on another thread someone mention that they were sent a contract in the post before they received their TiVo installation.

I have had TiVo for nearly two weeks and haven't had any letters in the post.

Anyone else had this?

Boz

re: New contract in post?
 

I was switched on on Wednesday and have had nowt either.

Out of interest were you on a loyalty discount before you switched ?

re: New contract in post?
 

l had no letter thats why l am waiting for my next bill.

re: New contract in post?
 

But shouldn't we have a contract renewal letter legally? For cooling off and 28 days MBG?

Boz

---------- Post added at 11:42 ---------- Previous post was at 11:39 ----------

I do have a loyalty discount, and have recently come out of a 12 month contract.

---------- Post added at 11:44 ---------- Previous post was at 11:42 ----------

I checked my emails, and a couple of days after ordering online I got 1 email confirming my installation date and statement saying I'd receive confirmation by post. Perhaps the letter isn't necessary, and the email is enough.

Re: New contract in post?
 

Nothing for me either,

My installation was last week, all organised by phone, booked it by phone,

Engineer rang me 30 mins prior to install, installed it and left, got a phone call next day to check if had been done, nothing since,

No contract no letter, but on checking my account on-line I have been charged the activation fee and a months part service charge

Re: New contract in post?
 

Had mine installed last Tuesday and received a new contract in the post on Saturday.

Basically it summarises my current services and shows that I have a new minimum 12 months term for TV, but phone and broadband are unchanged.

It also included a statutory cancellation form that allows me to cancel it within 7 days of receiving it, a well as outlining the 28 day new service cancellation thingy.

Re: New contract in post?
 

I didnt get anything through the post or email. My bill was correct though.

Re: New contract in post?
 

I had mine installed on 30 April and I've not received anything yet, either. Like Denphone, I'm waiting for my next bill.

Re: New contract in post?
 

I've had three - yes three - new contracts sent to me as part of the switch to Tivo. All there were incorrect with monthly costs (excluding install) ranging form £59 to £269 and the closest, though still wrong, at £103. I decided to wait until the first bill came through and when it did it was spot on for VIP50 with Tivo at £100.55. I think you should get a new contract sent to you when switching to Tivo services, but I wouldn't hold your breath about the numbers being right.

Re: New contract in post?
 

No thats what l am worried about but if its wrong they will soon be contacted by me.

Re: New contract in post?
 

My contract came through a few days after the install (install was 3 days from phone call, so not quite enough time for contract to have come through). All was correct.

Re: New contract in post?
 

l had my install on the 20th of April.

Re: New contract in post?
 

My contract came through the door on the same day that I got TIVO installed.

Re: New contract in post?
 

I had Mine installed 14th April but have had no new contact letter , but my bill is correct ,wondering if they don`t send a contract if you use e-billing.
:confused:

Re: New contract in post?
 

I use e-billing and I got one, but I had my install in March?

Re: New contract in post?
 

Cheers Devil will wait and see if one comes.

:wavey:

Re: New contract in post?
 

The install charge has been added to ebilling, but still no contract...

Re: New contract in post?
 

Then really l hope that my next bill will be correct.

Re: New contract in post?
 

And a letter this morning confirming my credit limit had been increased (presumably to cover the cost of the Tivo installation without me getting cut off - good call that one, Virgin ;))

Re: New contract in post?
 

I did speak with VM after receiving the second incorrect contract within two days (the one for £59) and explained very carefully to them that the services I was receiving carried a monthly charge of £100.55. All seemed to be understood, but a few days after my Tivo was installed a third contract for £169 arrived. Rather than waste my breath and time on the phone again, I decided to wait for the first new bill - which was indeed for £100.55.

I'm reasonably calm about these sorts of things and quite happy to know that if the billing had gone wrong too I could get this fixed even if it took a while as I knew exactly what the services should cost per month thanks to great support on this site form BenMcr who really does understand the VM charging structures.

If you have any concern about the contract being correct then speak with VM in advance, but don't necessarily expect to get it sorted out at the first attempt.

Remember your new contract will start form your installation day, not when you booked it - and as there's nothing to actually sign and return to VM, it's more FYI only. The charges can be varied by VM form time to time (in the full contract wording - may be phrased slightly differently, but that's the gist) so the charges on the contact will not necessarily be what you get charged for monthly services. The important bit is that your services changed on installation date and that starts a new 12 month (or 18 month for new customers I think) contract period.

Your circumstances may be very different from mine, so if you have any doubts about what you will be charged - speak with VM before your first bill, then at least they will (should) have a record on file that you have concerns about getting the correct charging should you need to follow up once you get your first bill.

Re: New contract in post?
 

I've never seen a contract from VM.