Can I give a Superhub to a friend?
 

Because of a Virgin cock-up two Superhubs arrived instead of one. When I rang up to tell them they said 'Just keep it'.

So what can I do with it? I wonder if I could give it to a neighbour who is still on 10MB. Would it work?

Re: Can I give a Superhub to a friend?
 

I'd like to know this answer too, the mac is on vms inventory so no technical reason why not

Re: Can I give a Superhub to a friend?
 

.. no technical reason why it would work. The inventory allows the modem to be added to an account in that area, it has nothing to do with service.

A modem is assigned to a billing occurrence within the billing platform and that updates the provisioning side of things.

As its in the same area, technically it could be added to your neighbours account and provisioned, (removing their current modem) but I don't know if tech support are allowed to do that.

Re: Can I give a Superhub to a friend?
 

All CPE can now work in ALL areas, I can use s London box in Glasgow etc

Re: Can I give a Superhub to a friend?
 

Ah Velocity .. the joys .. my post still stands. Ignore the world area.

edit:

Thinking about that, I don't think its true.

A modem can be moved regions, but it wont automatically work in all regions. Unless something has changed in the last week.

Re: Can I give a Superhub to a friend?
 

But the modem has never been assigned to a region, it's never been hit. I can use my modems anywhere

Re: Can I give a Superhub to a friend?
 

That's not how a modem is assigned to a region.

A hit has nothing to do with adding modems to inventory or accounts, (billing side) a hit will take what's in the billing account and provision it.

You add the modem to the inventory, assign it to a tech ID, add it to the account.

Setup the service the customer wants, then hit it.

---------- Post added at 08:05 ---------- Previous post was at 07:56 ----------

Anyway, the extra modem for me is a waste of VM's stock and costs.

So I would give the modem to the neighbour and ask them to call up quick start. Tell them they have a new modem and see if it works.

As VM have told you to keep it, you are in fact doing them a favour by giving it to your neighbour as it is future proofing their connection.

Someone might be along to say this isn't process, but I'd give it ago, at worst its a wasted phone call and at best its a free upgrade for your friend and the cost of a hub saved for VM.

Re: Can I give a Superhub to a friend?
 

If you want him to stay your friend I would reconsider, you are risking the neighbour taking a dislike to you.

Re: Can I give a Superhub to a friend?
 

If the Superhub MAC address is not listed on the OP's account as per normal then it may be possible to add the modem to the neighbours account, no guarantee though.

Re: Can I give a Superhub to a friend?
 

why on earth would your neighbour want a superhub?

Re: Can I give a Superhub to a friend?
 

maybe he meant give it to an enemy?

Re: Can I give a Superhub to a friend?
 

Maybe the neighbours wifi signal is too strong so he is giving him a superhub so he gets less interference :)

Re: Can I give a Superhub to a friend?
 

My neighbour only has a modem (no wireless) so a Superhub will give him an extra capability. If any hubs cause a problem it would be the BT ones. They do seem to have an extraordinary range.

Re: Can I give a Superhub to a friend?
 

Going off a lot of the posts here, why would anyone? :p:

We're holding off upgrading to 100Meg because of this, we dont want to rise losing hte rock solid 50meg we have at the moment

Re: Can I give a Superhub to a friend?
 

It for me actually ! :)

Re: Can I give a Superhub to a friend?
 

No one here has pointed out the obvious.

He can give the superhub if he wishes to nothing stopping him doing so.

It just will not work :-x

Re: Can I give a Superhub to a friend?
 

You've missed the point Chris, even staffers are saying it could work as may not have been removed from the inventory, is being connected in the same area and presumably has never been registered to an account.

---------- Post added at 19:52 ---------- Previous post was at 19:52 ----------

Also note the use of could rather than would.:D

Re: Can I give a Superhub to a friend?
 

I think ones sent out by tech support/CS quite possibly get registered before shipped, so those may not work if moved. But I would guess ones on a tech van like jb66's stock wont be registered to anyone until they get activated.

Re: Can I give a Superhub to a friend?
 

As Chrysalis has already stated if the Superhub has been sent out by us then in all likelihood it will be listed against the OP's account and if that is the case then it is a paperweight.

Re: Can I give a Superhub to a friend?
 

Well no, the newer hub will have replace the old one and if the process has been done correctly the old one will have been cleaned from his account.

Thus addable .. I could add it :D if I were allowed to help people on these forums .. (but I'm not.. so don't ask :o:)

Re: Can I give a Superhub to a friend?
 

Sometimes people do not remove the MAC from the account so that is my scenario, not supposed to happen but we know that it does.;):D

Re: Can I give a Superhub to a friend?
 

No one should be removing MACs from accounts now. Its all automated ..

Re: Can I give a Superhub to a friend?
 

When they put the X on and transfer the new MAC or not.:)

Re: Can I give a Superhub to a friend?
 

Thats not to be used either.

Re: Can I give a Superhub to a friend?
 

I do not as I leave that to Quickstart thankfully.:)