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-   -   V HD : Wow -Excellent service-Skysports activation (https://www.cableforum.uk/board/showthread.php?t=33677443)

doog442 07-05-2011 12:09
Wow -Excellent service-Skysports activation
 
Not often I say this about Virgin after numerous Issues with the broadband side of things!!

I decided to add the Skysports HD package for my M+ service for the end of season football play offs etc (only for one month)

Did it by phone and it was activated within about 3 minutes. I was expecting something early next week :D

Thankyou Virgin:tu:

martyh 07-05-2011 12:14
Re: Wow -Excellent service-Skysports activation
 
Quote:
Originally Posted by doog442 (Post 35230849)
Not often I say this about Virgin after numerous Issues with the broadband side of things!!

I decided to add the Skysports HD package for my M+ service for the end of season football play offs etc (only for one month)

Did it by phone and it was activated within about 3 minutes. I was expecting something early next week :D

Thankyou Virgin:tu:
yep i had the same experience with the movies package .One word of warning though if you only want it for a month then cancel it now as it will automatically be activated for the next month if you leave it too late and it takes a month to cancel

doog442 07-05-2011 12:19
Re: Wow -Excellent service-Skysports activation
 
Quote:
Originally Posted by martyh (Post 35230856)
yep i had the same experience with the movies package .One word of warning though if you only want it for a month then cancel it now as it will automatically be activated for the next month if you leave it too late and it takes a month to cancel

I thought the cancelling aspect might not be clear cut. Its definitely one month is it?

denphone 07-05-2011 12:21
Re: Wow -Excellent service-Skysports activation
 
Yes it is.

carlwaring 07-05-2011 12:24
Re: Wow -Excellent service-Skysports activation
 
Quote:
Originally Posted by doog442 (Post 35230849)
Did it by phone and it was activated within about 3 minutes. I was expecting something early next week :D
"within an hour, no more than 24" is the norm; but 3 mins?! Nice :)

doog442 07-05-2011 12:25
Re: Wow -Excellent service-Skysports activation
 
Ok thanks for that - will ring and cancel (only booked it 24 minutes ago :D )

cheers

martyh 07-05-2011 12:27
Re: Wow -Excellent service-Skysports activation
 
Quote:
Originally Posted by doog442 (Post 35230872)
Ok thanks for that - will ring and cancel (only booked it 24 minutes ago :D )

cheers
maybe one of VM staff will give you better advice on when to cancel or query it with CS so you know exactly the best time to cancel ,because when i cancelled i ended up paying an extra month because i left it too late

carlwaring 07-05-2011 12:29
Re: Wow -Excellent service-Skysports activation
 
Just cancel the day before. Also, I would only add any extra Premium channels on the first day of my billling cycle to avoid confusing "partial months service" issues.

denphone 07-05-2011 12:32
Re: Wow -Excellent service-Skysports activation
 
Yes thats a great idea as you can end up with quite a large monthly bill for your next bill.

doog442 07-05-2011 12:38
Re: Wow -Excellent service-Skysports activation
 
My last bill date was 14th April. Ideally I need the package from 9th May until 1st June but I have it from today now. Whens the best time to cancel it?...sorry im getting slightly confused here..cheers

denphone 07-05-2011 12:41
Re: Wow -Excellent service-Skysports activation
 
Best to ask somone like Digital Fanatic or Hugh.

carlwaring 07-05-2011 13:25
Re: Wow -Excellent service-Skysports activation
 
As I said, from experience, just cancel the day before. In your case, June 6th.

doog442 07-05-2011 13:36
Re: Wow -Excellent service-Skysports activation
 
Quote:
Originally Posted by carlwaring (Post 35230936)
As I said, from experience, just cancel the day before. In your case, June 6th.
sorry, ive got you now, you mean cancel the day before the month is up. I was having a bit of a blonde moment there, will do exactly that,many thanks

passingbat 07-05-2011 13:50
Re: Wow -Excellent service-Skysports activation
 
I'm not absolutely certain on this, so it's worth checking, but I think if you go over the month by, say, one day, you won't pay another month's worth, you'll just be charged proportionally for the extra day. You take premium services for a minimum of 30 days, not 30 days at a time.

carlwaring 07-05-2011 14:12
Re: Wow -Excellent service-Skysports activation
 
Yes, that is true. But keeping it to mutliples of 30 days will ensure no "partial months service" bill confusion :)

passingbat 07-05-2011 14:34
Re: Wow -Excellent service-Skysports activation
 
Quote:
Originally Posted by carlwaring (Post 35230970)
Yes, that is true. But keeping it to mutliples of 30 days will ensure no "partial months service" bill confusion :)

Not that I watch football, but I suspect the begining and end of the season probably doesn't tie in with my VM billing dates or multiples of 30 days :D

TBH, the partial services billing doesn't bother me.

carlwaring 07-05-2011 15:56
Re: Wow -Excellent service-Skysports activation
 
Quote:
Originally Posted by passingbat (Post 35230988)
Not that I watch football, but I suspect the begining and end of the season probably doesn't tie in with my VM billing dates or multiples of 30 days :D
A fair point :p:

Quote:
TBH, the partial services billing doesn't bother me.
Me neither, really. It's just that VM's billing confuses some people even without the 'added extra' of "partial months service" :)

denphone 07-05-2011 15:59
Re: Wow -Excellent service-Skysports activation
 
l do not think Einstein can even work out Virgin,s billing system as my broadband is 37.00 and other parts of the bill are hard to understand as well.

DaMac 07-05-2011 16:03
Re: Wow -Excellent service-Skysports activation
 
I've had Vm's staff admit to me the bills are confusing, ive never seen anything like it, if the Nazi's ever rear their ugly heads and decide to have another go at taking over the continent they could adopt virgin's billing service as their new enigma code, no one would ever crack it.

denphone 07-05-2011 16:06
Re: Wow -Excellent service-Skysports activation
 
l have been with Virgin for 11 years and their bills are baffling to say the least.

carlwaring 07-05-2011 16:11
Re: Wow -Excellent service-Skysports activation
 
They're really not :)

http://www.virginmediainfo.co.uk/you...xplained.shtml
http://allyours.virginmedia.com/temp...ner_page1.html

denphone 07-05-2011 16:20
Re: Wow -Excellent service-Skysports activation
 
Well as you are more articulate and intelligent than l you are more capable of understanding their bills.

carlwaring 07-05-2011 16:24
Re: Wow -Excellent service-Skysports activation
 
Now you're just baiting me again, aren't you? :p: I will say that mine is particularly un-complicated. Perhaps some others are a little more complicated due to special deals, etc. :)

denphone 07-05-2011 16:28
Re: Wow -Excellent service-Skysports activation
 
Yes you could be right and l have not had the tivo bill yet.

gordyb 08-05-2011 00:03
Re: Wow -Excellent service-Skysports activation
 
Same here i got the sky sports in for a month but mine took 5 mins to activate i am not happy and might put a complaint in.


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