Installed Finally But...
 

Well, installed, signals fine, all ok on that score....

But latency is flaky, speeds are variable.

Tracing route to cache1.service.virginmedia.net [194.168.4.100]
over a maximum of 30 hops:
1 21 ms 12 ms 12 ms cpc5-mort6-2-0-gw.croy.cable.virginmedia.com [94.173.220.1]
2 12 ms 11 ms 25 ms mort-geam-1a-ge115.network.virginmedia.net [81.96.225.25]
3 12 ms 17 ms 9 ms croy-core-1a-tenge81-490.network.virginmedia.net [62.30.242.41]
4 13 ms 21 ms 38 ms croy-sm-1-ge145.network.virginmedia.net [86.28.89.18]
5 9 ms 12 ms 23 ms cache1.service.virginmedia.net [194.168.4.100]

Ping statistics for 194.168.4.100:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 126ms, Average = 28ms

https://www.cableforum.co.uk/images/...011/05/138.png

https://www.cableforum.co.uk/images/...011/05/139.png

Any thoughts you guys?

It's ok either way, still feels fairly responsive, suspect there's a bit of congestion on the upstream.

Re: Installed Finally But...
 

Maybe give it a day or two to settle down?

Re: Installed Finally But...
 

I apologise for my ignorance here, could you please run past me what needs to settle down on the device or the connection?

Software Version V5.5.2R26

System Up Time 0 days 01h:17m:54s
Network Access Allowed

I can't think what exactly will change in the next couple of days to make any difference to the performance. It's synched to the network at 4 x 55.6Mbit/s down, 1 x 10.24Mbit/s up, it is authorised to access the network and is provisioned at 53Mbit/s down, 1.75Mbit/s up, it's on the most recent version of firmware, what is there left that a day or two will change?

EDIT: Firewall features, Port Scan Detection, IP Flood Detection are disabled.

Re: Installed Finally But...
 

can you keep a live link going on your graph? it be interesting to see what the weekend is like but you seem on a rough port ignition :(

Re: Installed Finally But...
 

You've just had it connected, it may become more stable after a couple of days.

Re: Installed Finally But...
 

Cable doesn't need time to stablise. It should work out of the box.

As you sau Igni, looks like upstream congestion. You'll have a better idea tomorrow aftyer the graphs had time to populate.

Re: Installed Finally But...
 

yeah common isp reply/excuse for poor performing new installs "give it time". In my area friday nights are the best weekday nights as people go out, but obviously different areas will have variable patterns.

Re: Installed Finally But...
 

Why would it become more stable after a couple of days?

This isn't ADSL, it's not going to rate adapt to try and find the most stable frequencies.

I have never had to give any of a Terayon Terajet 210 on 512k, an Ambit 100 on 1Mbit, an Ambit 120 on 3Mbit, a VM 256 on 20Mbit or a VMNG300 on 50Mbit a couple of days to stabilise.

Would appreciate it if you could put a bit of meat on those bones rather than 'it may become more stable after a couple of days.' It's a fresh install, new cable pull, everything should be fastened nice and tightly and is going by the power levels.

---------- Post added at 20:50 ---------- Previous post was at 20:49 ----------

That is the live graph Chrys, if it isn't updating for you you may need a CTRL-Refresh.

I'm not that bothered, I just welcome opinions as it's always easy to troubleshoot other people and just as easy to be blinkered to your own issues.

Re: Installed Finally But...
 

ignition curious question, given that VM is cheap and all.

If your service quallity stays as is do you find it acceptable service for yourself?

---------- Post added at 20:51 ---------- Previous post was at 20:51 ----------

thanks will follow it. For what its worth I agree upstream congestion most likely (based on what you taught me tho) :p but for it to be serious enough to affect your downstream the latency graph looks mild.

Re: Installed Finally But...
 

Yes - I was merely curious given that this is my first exposure to the Pooperhub whether or not I'd missed something, or the reverse, whether I'd been so busy suspecting the Pooperhub that I'd missed something elsewhere.

As above troubleshooting other people is easy; yourself however always wise to get second opinions in my experience.

Re: Installed Finally But...
 

in my view the modem side of the superhub is fine, I dont think its the cause of your issue. But I havent used it on the 50mbit service. A vmng300 would probably show lower latency/jitter tho but also along with bursts of bigger spikes when congestion gets too much as well as occasional bursts of packet loss. For speedtests I find the vmng300 made no difference but did affect things like web browsing speed and streaming performance.

Re: Installed Finally But...
 

This however I don't find acceptable.

https://www.cableforum.co.uk/images/...011/05/136.png

Nor this:

https://www.cableforum.co.uk/images/...011/05/137.png

You gotta laugh :D

Re: Installed Finally But...
 

ignition see when you the victim it looks a bit different?

I hope it either resolves itself or you get it fixed via complaints. Remember how bad mine was in jan and then the the extenct of the improvement between then and march.

Re: Installed Finally But...
 

That's pants! I take it you've checked no change in powerlevels?

Re: Installed Finally But...
 

just tested london and can confirm that itself is working ok. So is local VM issue I expect for you :( take a drive down to UBR tonight?

https://www.cableforum.co.uk/images/...011/05/135.png

Re: Installed Finally But...
 

Nope - I'm more amused than anything else. I would be quite happy to sympathise with anyone seeing 10% speeds, a little jitter I was fine with.

I'll see what the Samknows box I forgot I had has to say before I get too indignant. I suspect the reading isn't accurate as at that speed pages should load like sludge but aren't.

Re: Installed Finally But...
 

as we have discussed it uses a different minislot size and thats about it

Re: Installed Finally But...
 

Well this is it, if things ever get congested enough that a lot of jitter shows the chances are speeds are also going to be severely compromised so a lot of jitter indicates underlying congestion issues (I know not always the case), arguable same with variable speed, if you see varying speed down to say 80% then my guess is the chances are its not going to be consistently around 80% you would see larger swings. It seems with VM things are either fine or very bad. I do agree with you small jitter is ok and have accepted my current service as fine even with its small jitter. Its when I had large jitter I had issues with it but that was also alongside speed problems as the 2 seem to go hand in hand.

Re: Installed Finally But...
 

How about jitter like this Chrys? ;)

Pinging 194.168.4.100 with 32 bytes of data:
Reply from 194.168.4.100: bytes=32 time=48ms TTL=251
Reply from 194.168.4.100: bytes=32 time=53ms TTL=251
Reply from 194.168.4.100: bytes=32 time=735ms TTL=251
Reply from 194.168.4.100: bytes=32 time=750ms TTL=251
Request timed out.
Reply from 194.168.4.100: bytes=32 time=15ms TTL=251
Reply from 194.168.4.100: bytes=32 time=26ms TTL=251
Reply from 194.168.4.100: bytes=32 time=41ms TTL=251
Reply from 194.168.4.100: bytes=32 time=19ms TTL=251
Reply from 194.168.4.100: bytes=32 time=43ms TTL=251

Ping statistics for 194.168.4.100:
Packets: Sent = 10, Received = 9, Lost = 1 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 750ms, Average = 192ms

Re: Installed Finally But...
 

yep thats too high in my book. Sorry if you disagree but when I last had jitter that high it accompanied speed issues. The way VM run their network I dont think you would get that high jitter without speed issues.

mine below 2 mins ago taken.

C:\>ping -n 10 bbc.co.uk

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=16ms TTL=117
Reply from 212.58.224.138: bytes=32 time=13ms TTL=117
Reply from 212.58.224.138: bytes=32 time=15ms TTL=117
Reply from 212.58.224.138: bytes=32 time=14ms TTL=117
Reply from 212.58.224.138: bytes=32 time=19ms TTL=117
Reply from 212.58.224.138: bytes=32 time=12ms TTL=117
Reply from 212.58.224.138: bytes=32 time=14ms TTL=117
Reply from 212.58.224.138: bytes=32 time=14ms TTL=117
Reply from 212.58.224.138: bytes=32 time=14ms TTL=117
Reply from 212.58.224.138: bytes=32 time=17ms TTL=117

---------- Post added at 21:32 ---------- Previous post was at 21:32 ----------

for the dns server.

C:\>ping -n 10 194.168.4.100

Pinging 194.168.4.100 with 32 bytes of data:
Reply from 194.168.4.100: bytes=32 time=8ms TTL=252
Reply from 194.168.4.100: bytes=32 time=9ms TTL=252
Reply from 194.168.4.100: bytes=32 time=7ms TTL=252
Reply from 194.168.4.100: bytes=32 time=7ms TTL=252
Reply from 194.168.4.100: bytes=32 time=7ms TTL=252
Reply from 194.168.4.100: bytes=32 time=7ms TTL=252
Reply from 194.168.4.100: bytes=32 time=8ms TTL=252
Reply from 194.168.4.100: bytes=32 time=7ms TTL=252
Reply from 194.168.4.100: bytes=32 time=7ms TTL=252
Reply from 194.168.4.100: bytes=32 time=6ms TTL=252

Ping statistics for 194.168.4.100:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 9ms, Average = 7ms

Re: Installed Finally But...
 

Sorry Igni, couldn't resist.:D:D

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>ping 194.168.4.100

Pinging 194.168.4.100 with 32 bytes of data:

Reply from 194.168.4.100: bytes=32 time=16ms TTL=239
Reply from 194.168.4.100: bytes=32 time=16ms TTL=239
Reply from 194.168.4.100: bytes=32 time=15ms TTL=239
Reply from 194.168.4.100: bytes=32 time=16ms TTL=239

Ping statistics for 194.168.4.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 16ms, Average = 15ms

Re: Installed Finally But...
 

also you seem to have packetloss on docsis3? going from bad to worse.

---------- Post added at 21:36 ---------- Previous post was at 21:35 ----------

heh pip I think ignition probably got an exploding head at the moment.

Re: Installed Finally But...
 

Pinging 194.168.4.100 with 32 bytes of data:
Reply from 194.168.4.100: bytes=32 time=10ms TTL=252
Reply from 194.168.4.100: bytes=32 time=19ms TTL=252
Reply from 194.168.4.100: bytes=32 time=8ms TTL=252
Reply from 194.168.4.100: bytes=32 time=10ms TTL=252

Ping statistics for 194.168.4.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 19ms, Average = 11ms

and thats with a superdud on wifi!!!

Re: Installed Finally But...
 

Like Igni I'm finding it humourous ATM. It will be interesting to see what excuses VM give him.

Re: Installed Finally But...
 

Never mind... welcome Igni to VM :)

Re: Installed Finally But...
 

was that raised by you? the start time is not long ago. :)

Re: Installed Finally But...
 

You could nip down to the UBR and give them a hand!:D:D

Re: Installed Finally But...
 

Nope nothing to do with me.

Re: Installed Finally But...
 

You asked for advice and I gave you mine.

Personally speed tests are pointless. Anytime I check I don't always get my 50mb down but it's always 5mb up. However when downloading stuff it sits around 6mbps and that's via wireless so that's all that matters really.

.

Re: Installed Finally But...
 

And if that advice is wrong?

Re: Installed Finally But...
 

I asked for advice, yes, but I would have appreciated something more substantial than a very small step up from 'Switch it off and on again' along with no explanation or elaboration.

Please do remember I am not someone who came in off the street. If you're going to ask me to ignore substandard performance for two days without any kind of explanation I'm generally not going to be too receptive.

To be perfectly honest without any kind of explanation that wasn't advice it was a brush off.

---------- Post added at 22:51 ---------- Previous post was at 22:48 ----------

Nothing wrong with advice being wrong, if someone offered correct advice all the time they would be omniscient!

Re: Installed Finally But...
 

I posed the question due to this reply not to posit advice has to be correct all the time.

You considered it a brush off, I would expect a member of the "Cable forum team" to at least know it was incorrect and no settling down/stablisation period is needed for cable.

Re: Installed Finally But...
 

Erm, I am a member of the CFT, but I am not a network engineer.....:D

Re: Installed Finally But...
 

I'm not a network engineer either!

Re: Installed Finally But...
 

Never said you were, but it appeared you implied to be a member of the CFT one would need some network knowledge....;)

Re: Installed Finally But...
 

He also works for VM tho so the brush off not too surprising.

Re: Installed Finally But...
 

I wasn't going to mention that. :D

Re: Installed Finally But...
 

Load lower, pings lower, speeds higher.

Ping statistics for 194.168.4.100:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 27ms, Average = 15ms

https://www.cableforum.co.uk/images/...011/05/134.png

It seems extremely likely this is a capacity issue and secondary to the reported fault.

Re: Installed Finally But...
 

Nah it's the modem "settling down" :)

Re: Installed Finally But...
 

As you well know the probability of that is high. Due to the fault though the TBB graph won't be of much help until the fault has been resolved, although it may be now.

---------- Post added at 23:48 ---------- Previous post was at 23:47 ----------

You're only an install tech not a network engineer!:D:D:D

Re: Installed Finally But...
 

No such thing as wrong advice.

Re: Installed Finally But...
 

Advice is normally based on some kind of knowledge, and there is such a thing as wrong advice.

There is also such a thing as uninformed advice, but enough of the semantics.

Re: Installed Finally But...
 

7:30am:

Ping statistics for 194.168.4.100:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 24ms, Average = 11ms

The fault didn't affect me, this is a capacity issue for right now. It's nothing serious, yet, will see if it affects my X-Box later.

Re: Installed Finally But...
 

You'll all be pleased to know it's settling in beautifully.

http://www.speedtest.bbmax.co.uk/res...502&v=12760847

Download Speed: 25814 kbps (3226.8 KB/sec ) Upload Speed: 228 kbps (28.5 KB/sec )

Tried the standard speedtest.net test but, err, it wouldn't run.

Re: Installed Finally But...
 

http://www.speedtest.bbmax.co.uk/res...223&v=12761469

there is a problem with speedtest recently, i was on it the other day, and the page loaded, but there was no map, or servers!?!

Re: Installed Finally But...
 

OK I'm content that it's a capacity problem. The TBB graph appears to imply it and the latency now has also gone up.

Ping statistics for 194.168.4.100:
Packets: Sent = 100, Received = 99, Lost = 1 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 1363ms, Average = 34ms

The one saving grace for the day is that it's a rugby day so lots of people are getting wasted and watching the game rather than using their broadbandings, which is good given I'm stuck working.

Thanks all, I'll take this up with VM directly and having it confirmed / denied along with any applicable fault references. I do not expect it to be fixed until the network overbuild and DOCSIS 2 upgrade as there's very little point.

EDIT: By the way just to clarify distances that DNS server is a few miles away at the RHE:

Tracing route to cache1.service.virginmedia.net [194.168.4.100]
over a maximum of 30 hops:

1 28 ms 10 ms 13 ms cpc5-mort6-2-0-gw.croy.cable.virginmedia.com [94.173.220.1]
2 11 ms 11 ms 9 ms mort-geam-1a-ge115.network.virginmedia.net [81.96.225.25]
3 16 ms 26 ms 22 ms croy-core-1a-tenge81-490.network.virginmedia.net [62.30.242.41]
4 22 ms 26 ms 26 ms croy-sm-1-ge145.network.virginmedia.net [86.28.89.18]
5 18 ms 15 ms 13 ms cache1.service.virginmedia.net [194.168.4.100]

And to eliminate LAN side, pings from tools.virginmedia.com

PING 94.173.220. (94.173.220.) 56(84) bytes of data.
64 bytes from 94.173.220.: icmp_seq=1 ttl=58 time=33.8 ms
64 bytes from 94.173.220.: icmp_seq=2 ttl=58 time=19.1 ms
64 bytes from 94.173.220.: icmp_seq=3 ttl=58 time=15.4 ms
64 bytes from 94.173.220.: icmp_seq=4 ttl=58 time=39.4 ms
64 bytes from 94.173.220.: icmp_seq=5 ttl=58 time=41.0 ms

--- 94.173.220. ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4002ms
rtt min/avg/max/mdev = 15.414/29.770/41.012/10.540 ms

Re: Installed Finally But...
 

It was rather obvious that capacity would be the cause and I rather think you knew it in the first place.:D

Do let us know what VM say about it.

Re: Installed Finally But...
 

Yes I did, but always wise to confirm to avoid making a male appendage of myself when I do push it to VM :)

Re: Installed Finally But...
 

True!

Re: Installed Finally But...
 

Oh while I'm at it the Superhub is a disaster. After falling over yesterday and requiring a reboot it has locked up twice so far today, disconnecting me from VPN / VoIP. The first time it required a power cycle, the second it sorted itself out after a couple of minutes of being unresponsive.

So, yes, an install delayed by a month and when it finally does happen the VoD doesn't work properly, the broadband is congested and is being delivered by unstable CPE that is on current rates becoming unresponsive once every 3 hours.

It's going to be quite funny when the people at VM who were helping me call to see how everything is going.

https://www.cableforum.co.uk/images/...011/05/131.png

Re: Installed Finally But...
 

Do you not read threads in this forum?:D:D:D

Queue Masque et al telling you that they have no problems and it's good kit!

https://www.cableforum.co.uk/images/local/2015/12/3.gif

Re: Installed Finally But...
 

your speedtest isnt bad, especially for a contended service

whoops, i might have started world war 3 here

Re: Installed Finally But...
 

I generally operate on the premise Craig that the service should always be faster than the tier below, IE 50Mb should always outperform 30Mb.

In any event not even hitting 30% isn't acceptable.

Re: Installed Finally But...
 

okay lol

glad I didnt start a conflict :D

it looks pretty poo to me :)

Re: Installed Finally But...
 

Welcome back to Virgin Media Igni - I feel for you here I have had my fair share of poor service from Virgin...

Re: Installed Finally But...
 

I use http://www.comhem.se/comhem/bredband...2/-/index.html as an example of how to do it - quoting a speed range with the minimum being the speed of the next tier below.

By that measure I'm currently a 20Mb XL customer getting 65% of max, or an L customer getting a bonus 33%.

Unfortunately I can't do much to help myself due to the Superhub being nailed down.

---------- Post added at 15:50 ---------- Previous post was at 15:47 ----------

You'd have thought I'd have learned from last time, leaving XXL early after being the 1st sub on the entire hubsite on it, due to reliability problems ;)

I'm sure it'll get resolved, so it's no biggie. As far as the Superhub goes...

I know you can see what I'm typing, as you are doing your impression of routing on it. I know it's not your fault, it's the abysmal firmware you're being forced to run. You'll get something that wasn't written by a thousand monkeys hitting a thousand keyboards soon.

---------- Post added at 16:03 ---------- Previous post was at 15:50 ----------

It evidently didn't like that, it became unresponsive again and required a power cycle.

I did the extremely uncommon and rare activity of trying to browse a directory on my NAS.

Class device.

Re: Installed Finally But...
 

:cleader:

Re: Installed Finally But...
 

ROFL is this what once working for them has done to you... You have resulted in talking nicely to the hardware :) :walk:

Re: Installed Finally But...
 

About as useful as offshore technical support would be right now.

I really have better things to do than waste my time with their flow charts. The capacity issue is probably a long way beyond them.

I foresee an accident involving the Superhub and a provocative amount of electricity though.

Re: Installed Finally But...
 

I never wasted my time with them when I had capacity issues as cannot action nothing - retentions who put you through to second line works better ;)

Have you had a look here to see if your UBR is showing high load? http://ukinternetreport.co.uk/cmts/

Re: Installed Finally But...
 

Sadly that won't show anything Tazz, the problem is between me and the CMTS, that report only shows between his server and the CMTS.

Re: Installed Finally But...
 

Oh so not much cop then... :td: TBB graphs to stick to it is then...

Re: Installed Finally But...
 

As I posted when that link appeared on here.

Re: Installed Finally But...
 

Get onto your contacts and get a VMNG300. Its the only way to be sure.

The inability for the Superhub to handle LAN traffic and its poor wireless is unforgivable. VM have not acknowledged any of these issues so I doubt any sort of fix is due. They seem to be relying on modem mode to make the complaints about them stop, but not everyone will want to pony up for a router just to avoid the pile of pants that is the 'Super'hub. If they are offering a combined product, it should actually work. Mine was a regular reboot needer and wireless dropout, but luckily I had a VMNG300 lying around.

Re: Installed Finally But...
 

Still think its good enough because you not in the dumbed down mass user customer base?

Re: Installed Finally But...
 

I'm beginning to understand more and more why even your own MP ignores you.

My experience is clearly exceptionally bad due to the reloads. Other people are obviously having better experiences. I never actually said that that thing was fine, merely its concept, I have always criticised the execution.

I fully expect that I am exacerbating the issues due to the amount of devices I have connected. I'm going to try a little workaround on this shortly.

Re: Installed Finally But...
 

ignition it was a serious question I wasnt been sarcastic. Obviously for yourself the superhub is a shambles but my question was do you still think its a fair product for the customer base as a whole like you said before you had tried it.

I can assure you if I write to my MP its very different to how I am on internet forums.

Prior to going live you had posted at least a few times to unhappy customers they should accept the service for what it is due to its low cost (or leave) and that VM are right to concentrate on just keeping the lowest denominator happy, this is why I made that comment and an earlier one before it.

I agree with the point you made here that at the very least it should run faster than the lower speed tier below it. But you already know that so I apologise if my question offended you.

Re: Installed Finally But...
 

No worries but I stand by all the rest. Doesn't change that 13Mbit out of 50Mbit isn't acceptable to any denominator.

Re: Installed Finally But...
 

you posted on VM forums? to see if raised as high utilisation.

Re: Installed Finally But...
 

Yes I have.

Pubs are closing up, post-rugby boozing session is done.

Pinging 194.168.4.100 with 32 bytes of data:
Reply from 194.168.4.100: bytes=32 time=8ms TTL=251
Reply from 194.168.4.100: bytes=32 time=52ms TTL=251
Reply from 194.168.4.100: bytes=32 time=223ms TTL=251
Reply from 194.168.4.100: bytes=32 time=55ms TTL=251
Reply from 194.168.4.100: bytes=32 time=122ms TTL=251
Reply from 194.168.4.100: bytes=32 time=30ms TTL=251
Reply from 194.168.4.100: bytes=32 time=10ms TTL=251
Reply from 194.168.4.100: bytes=32 time=114ms TTL=251

http://www.speedtest.bbmax.co.uk/res...942&v=12765306

Download Speed: 10265 kbps (1283.1 KB/sec ) Upload Speed: 1168 kbps (146 KB/sec )

Re: Installed Finally But...
 

downloading alpha windows 8 of a torrent and here is mine whilst doing that.

Reply from 194.168.4.100: bytes=32 time=5ms TTL=252
Reply from 194.168.4.100: bytes=32 time=7ms TTL=252
Reply from 194.168.4.100: bytes=32 time=8ms TTL=252
Reply from 194.168.4.100: bytes=32 time=7ms TTL=252

Re: Installed Finally But...
 

Rebooted Superhub twice so far this morning. Looks like it could be an hourly event!

---------- Post added at 10:03 ---------- Previous post was at 08:58 ----------

Indeed it is!

Re: Installed Finally But...
 

Doesn't correlate with your SK kit's monitor by any chance? or did you leave that disco'd? ;)

Re: Installed Finally But...
 

It is connected to the device though I can't receive the reports at this time.

Sadly no, not correlated, it's not precisely hourly and it was fine overnight, while unused, even though the SK kit would have been doing its thing throughout.

I am placing it under rather limited load, as I can't max out the full 50Mbps, which it seems to take exception to.

Anyway I'm going to stop reporting the reloads as I think it can be taken as read that the network is dodgy and the CPE is banal.

Re: Installed Finally But...
 

Then give it a year to settle in ;) - then disconnect the SK kit and see if it makes any difference? :dunce:

Re: Installed Finally But...
 

I apologise for my signature, please don't any VM staff on the forum take it to heart, it's nothing personal! :)

Re: Installed Finally But...
 

whats wrong with the sig, looks fine to me :D

glad you getting the message out that its wrong for VM to be pushing out and upgrading areas for 100mbit etc. and have other areas needing work to even supply what they selling.

Re: Installed Finally But...
 

I was actually referring to http://onewayinternet.blogspot.com/2...k-thought.html - I put a more complete post on afterwards.

https://www.cableforum.co.uk/images/...011/05/126.png

Ping statistics for 194.168.4.100:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 104ms, Average = 46ms

Re: Installed Finally But...
 

Excellent :)

Re: Installed Finally But...
 

The man is a legend. I bought his DVD set and this for me and the Mrs.

Re: Installed Finally But...
 

I would've thought this would be more your style!:D:D:D

Re: Installed Finally But...
 

lmao

How's that going?

Re: Installed Finally But...
 

Surely that should be LMFAO!:D:D:D:D

Re: Installed Finally But...
 

Badly. The TBB monitor tells you what you need to know. Warped like a female dog, lagged like a prostitute.

Remembering I live in Twickenham without the rugby to keep the load down it sucks.

http://www.thinkbroadband.com/ping/s...08-05-2011.png

Re: Installed Finally But...
 

that graph looks rough to say the least.

Re: Installed Finally But...
 

I'm feeling quite F'd in the A at the moment. As noted above gaming is an exercise in futility for now.

Re: Installed Finally But...
 

I am sorry for your loss, you have been here with VM before though. As you can see, they haven't changed.

I had no issues at all with them though until October.

Re: Installed Finally But...
 

Oh don't be. I'm expecting a call from the CEO's office tomorrow to confirm how my install went. After VM's errors delaying the install by a month I managed to get them to step in and expedite things slightly. :D

"Yep it's all great apart from that the broadband is appalling, the Superhub needed 6 reboots yesterday and the VoD doesn't work properly. Phone line and linear TV fabulous though - those bits that purely by coincidence don't rely on the network's return path..."

Re: Installed Finally But...
 

Well you shouldn't feel that bad after all your only paying a fraction of what you should be for such a service :D:D:D

---------- Post added at 23:03 ---------- Previous post was at 23:01 ----------

and by coincidence that's what the cables were originally intended for.

Re: Installed Finally But...
 

Mmmm not really, I wouldn't say I'm paying a fraction of what I should for 10Mbit out of 50Mbit.

Yes that's true, it's not like Telewest have ever done any upgrade beyond node splits on this area and even those the majority were done by VM, they've just shoved more and more down, and up, the cables.

Re: Installed Finally But...
 

You must update us on the result of the call! Don't forget to ask them if they have a VMNG300 knocking about as well!

Re: Installed Finally But...
 

Just a thought here, im wondering if the superhubs are suffering a similar problem to what we saw between VMNG300, Ambit 256 and the Motorolla BSRs initally.

I dont mean an issue where people disconnect, but what we seem to be seeing is some areas suffering with people on the superhubs and others not and it was the same with the ambit modems and Motorolla BSRs.

I know of 5 people here now on the superhub in Swansea and neither seem to be having a problem. I know of 2 people in Essex and neither having a problem.

Re: Installed Finally But...
 

Nah Chris, it has problems with Cisco UBR's as well. Basically it's a POS!

Re: Installed Finally But...
 

regardless of BSR, they cant be blamed for its LAN side issues.

Re: Installed Finally But...
 

I blame the Superhub for my needing to reboot it 6 times yesterday, I blame the network for the dubious performance.

It being some kind of compatibility issue makes no sense given that performance drops substantially during peak periods.

Re: Installed Finally But...
 

vmng300 on the way yet?

Re: Installed Finally But...
 

No call from CEO's office, no response on forums or from Twitter team yet.

Don't have time to chase right now, or to be frank the inclination.

Re: Installed Finally But...
 

Feel like you're getting the "fob off" Igni or have they just put you on their ignore list?

VM's typical customer service.

Re: Installed Finally But...
 

Actually I had my call, she was very, very good and offered to put me through to UK tech support which obviously I couldn't do as at work.

She told me that any time I could call her and she'd assist and transfer me, very, very impressed.

Issue with latency has been confirmed as upstream congestion.

Re: Installed Finally But...
 

Wasn't Beverly by any chance?(she's brilliant!)

I thought we'd all agreed it was upstream congestion, nice to have it confirmed though.