ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

The whole reason we have VM is for ESPN. My partner lives for NBA. So when he noticed that halfway through the playoffs no games were being listed he was not happy. He spoke to his friend about it- his friend has Sky. His friend tells him that Sky have games listed and at what times. So my partner tapes whatever is listed in these time slots- random stuff- AFL review, UFC, Drag Racing, Le Mans, Planet Speed and Premier League stuff. Guess what, it is the Miami Vs Philadelphia and Oklahoma vs Denver games, chopped up into little pieces. This was last night. My partner is not impressed and asked me to complain. As the billpayer and an avid NBA fan, he is very annoyed that Virgin cannot get something as basic as the listings right. We will move to Sky if this carries on- we shouldn't have to guess what to record because VM can't get it right. :mad: I have just noticed that I never have anything positive to say about VM, what a shame.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

I found it on 531

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

I don't know what, if any, the significance of this is, but the programmes you mentioned (AFL, UFC etc) are those that are listed in Total TV Guide magazine for last night. I've noticed in the past that the VM EPG always exactly matches the content as stated in Total TV Guide, even when it's wrong. Perhaps these are the default programmes in case there is no live sport to show?

Shoddy lack of performance from VM really, especially seeing as most people use the EPG to set their recordings.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

If Sky can keep their listings current, Virgin has no excuse for such incompetence. It isn't like the playoffs would have caught VM by suprise- these games, like any sport are scheduled in advance. We are so fed up of problems with the service at this point. When the one thing you have the service for is not being listed properly, we would be stupid not to go elsewhere.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

You're right, there is no excuse. The EPG is supposed to be dynamic, in a way that no printed tv guide can ever be. If it isn't then it's a wasted opportunity to provide a safety net to those misinformed by tv guides printed two weeks in advance.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

Yet they will do nothing about it, and I will be forced to check Sky listings regularly before I inevitably move to Sky for good!

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

Have you complained directly to VM about it? If so, what was their response?

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

Despite providing them with the incorrect listings from Wednesday night, they want me to provide them with incorrect listings before the shows air! How am I supposed to know?! Whose job is it?! Not mine! :td:

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

This happened last night on espmAM. They listed an MLB game but showed an NHL game.

It's also a pain when games go into overtime as it stops before the game is over. I watch NHL and usually record the next show to combat missing the end of a game.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

I have had that problem too, but always set up manual recordings now for live sports events, allowing a couple of hours past the scheduled record time.

---------- Post added at 11:08 ---------- Previous post was at 11:02 ----------

It's disgraceful. Correct EPG listings should be a given on any system, it's fundamental to the main purpose of DVRs.

The TV listings on the ESPN website is probably the most up to date way of finding out what's on and when. You could then set up manual recordings in line with the info from the website. I know that's a pain in the backside and you shouldn't have to do it, but at least you'll record exactly what you want to see then, regardless of how incorrect the EPG is.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

Wow, that response is a joke! You're right, it certainly isn't your job as a customer to make sure the EPG is correct.

This EPG problem is also effecting the new TiVo box. VM really need to get this sorted as a priority, if Sky can get it right then Virgin Media & TiVo have no excuse either!

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

Must admit when I was on XL ESPN listings could be very hit and miss , for example I've recorded college football at night only to find out it's recorded something else.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

The listings are poor and are subject ,to change very quickly on ESPN America as well. I usually record Sports Nation I checked last night and confirmed it was on at 9 am this morning. When I came down this morning at 9am ESPNA were showing the Ice Hockey play offs.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

The Sky box must update regular then as I have Sports nation on series link and its always recorded it.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

Has it been on today?
Just seen its on at 2pm on VM EPG. Never the less the ESPNA guide said 9 am.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

My epg has it set to record at 2 pm.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

I know. Whatever problem I have encountered with VM services, I am always asked to do all the work. I don't get paid by VM, so why the hell should I?! I've told them the problem, they should work on finding out what is causing it! Exactly right- if Sky can keep their EPG up to date, VM need to do it to be able to compete.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

That's the benefit of having a team who provide dynamic EPG data as Sky do albeit not on all channels but certainly on channels live coverage is provided.

I have always said I find it breathtaking Tivo dosen't provide this and I don't care what excuses people throw out (it's not available in the US blah blah, who cares?), it is an ancient way of doing things but almost forgiveable with V+, I well thought Tivo would have addressed this. Especially as you pay extra for the EPG services.

Dismal. I might be wrong but I read you can't even add 'live' padding through remote record so if setting a recording away from home you have to hope extra time isn't required. You have to record the next programme to be confident, that's a joke in my opinion.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

It looks like it affects all 3 ESPN channels, there is someone else complaining over on Virgin's forum.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

Not acceptable with how high subs are for digital TV these days.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

The ESPN EPG data seems fine on Sky. Before I switched I used to sometimes use the Sky mobile app for ESPN because the data was so rubbish on VM.

And whilst it's only a minor niggle it would help if they flagged ESPN programmes as being native HD in the EPG as sometimes it was hard to tell whether it was just a good upscaled picture or average HD. Maybe they do now but they didn't when I had XL, at least on V+ anyway.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

Hopefully when they start broadcasting ESPN 2 and ESPN News the overflow of programmes will even out and stop schedule changes.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

IF they ever launch them.

I have only ever read that rumour from one source and it just gets quoted and requoted.

Personally I don't think they will launch anytime soon but that's just my opinion.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

News maybe not so, but 2 most definitely. When you start asking your viewers what they want to watch (live) then you know you've got to do something about it.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

Iv got my fingers crossed for ESPN America HD next

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

So have I, but I'm not going to be holding my breath.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

I suppose you have a point but personally i'm still not convinced that over a week of viewing ESPN needs a second channel just yet.

Content is still pretty thin on the ground at times for me and that is no criticism as it dosen't pretend to be Sky Sports, it is what it is.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

ESPN America EPG content was totally off all weekend. Wanted to record the live Baseball but only got NHL showing on the guides. Odd thing is that my printed copy of TV Quick shows the correct programs but of course I need the EPG to be correct before I can set a recording. I know I could use manual recording but that's a lot of hours to try and cover when a 3 hour baseball game might be on.
If a pre-printed TV guide is correct there's really no excuse to be so far off on the EPG content.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

Just checked ESPN America's listings site and it's the same as the Virgin EPG??

http://www.espnamerica.com/gb/f1/tv-schedule


EDIT: This coming weekend looks wrong. I'll update in a minute if I raise a ticket.

---------- Post added at 12:05 ---------- Previous post was at 11:45 ----------

Ok, ticket raised 1592761.

TiVo is correct, but V+HD is not.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

Thanks for doing that.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

Just wondering why there is a difference between the two...?

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

The V+ and TiVo listings come from two different companies.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

And in a complete reversal of fortune, TiVo's EPG corresponds to what's being broadcast and ESPN's website is wrong (currently airing a repeat of Saturday's UFC while the website lists live NBA).

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

This is perhaps irrelevant, but I recorded a non live event MotoGP on Tuesday on Eurosport2 and got live tennis instead. Guess it overran. Then again, I can remember eurosport often showing something different to what the guide said.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

Eurosport are notorious for never sticking to their own schedule.

Re: ESPN listings totally wrong- having to check SKY listings to see when NBA is on!
 

The Eurosport EPG updates aren't as speedy as Sky Sports channels on the Sky platform either.

It's frequently the case that if you set to record live cycling you end up with half an hour of something else at the front of your recording, and I missed the last kilometre of a stage in one of the early season tours because the stage stage had been slower than predicted and the EPG wasn't updated.