Anyone had a 'Keeping Broadband Fast and Fair' email?
 

What's the betting they only screen people who haven't complained about their SuperHub :D

Phone Rings...

VM: Hi, you've been selected for our new 30mb broadband panel, how has you're experience with the SuperHub been?

Selected Customer: Well, I'm having some issues with mine like Youtube streaming freezes, issues with usenet, online gaming, no bridge mode, the new R25 firmware.......

VM: Click, brrrrrr.....

Selected Customer: Hello? Hello? Anyone there?

Phone Rings...

VM: Hi, you've been selected for our new 30mb broadband panel, how has you're experience with the SuperHub been?

Selected Customer: Well, I hardly use mine much just thought the extra speed would make sending and receiving my emails a bit faster and general web broswing faster too.

VM: Welcome to our panel!

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

But it's a Samknows/Ofcom panel not a VM one.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

I Know, but it's VM, we HAVE to take the pee :)

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Issues and Superhub in the same sentance, now ive seen everything ;)

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

:sleeping:

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

I had one. Ignored it.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

"Our brand new 30Mb broadband hasn’t been tested by Ofcom and SamKnows yet. That’s why they’re recruiting their latest speed testing panel and we’d love it if you’d join them."

Like they know if any of their customers are already SamKnows testers or not!

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Joining will at least bare out any problems you are having.
I have been on the testers list since day one.
Any complaints on your system can be reinforced by graphs which can be printed out.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

So have I but not via any VM link. I joined direct.(2008) but then again I was with Be then!

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

hopefully this will indirectly give ofcom a heads up on the pooperhub and maybe they'll be able to influence VM in a way we might not expect (keeping fingers crossed for pooperhub bring withdrawn and stand alone modems coming back)

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Don't hold your breath! At a guess it would appear, if some of the staffers are to be believed, it's only about 10% of users affected by it.

Unfortunately it seems those 10% are the ones who use and need a solid network!

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Whoops! A bit of collateral damage there, you must have skin as hard as armour by now :angel:

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Are you saying he peed his bed?:D:D:D

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

I got that e-mail too. I've signed up to it, and want to be signed up. Hope I can get in, if I don't...pip? lol ;)

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

SamKnows are after quite a few new testers/monitors, not just for a VM connection.

Go here
don't worry about having filled 2 forms in.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

I've already filled that exact same form in though?

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Does anyone know what this device is they want you to use? Does it have camera/mic bulit in so they can see/hear your frustration as your SuperHub doesn't do what it's supposed to do :D

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

As I understand it, it's basically just a cut-down wireless router that they have programmed to do all sorts of tests when you're not using your connection.

---------- Post added at 15:25 ---------- Previous post was at 15:23 ----------

That's why they send it out to everyone, isn't it? Because they don't know who is and who isn't already on the panel. So what's the problem? If you're already a tester there's no need to apply again.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

I couldn't anyway as my monitor (modded cisco modem) is recording my BT traffic.

Our brand new 30Mb broadband hasn’t been tested by Ofcom and SamKnows yet.

As usual from VM, incorrect as they "don't know!".

Any SamKnows tester who was on either 20Mb or 50Mb service and upgraded/downgraded to 30Mb would still be running their equipment and SamKnows would detect the service change automatically.

SamKnows can and will run specific tests for VM 30Mb service if VM care to pay for the same.

Rather than making it look like a VM initiative they could've been a bit more open and truthful and perhaps sent a copy of this

"SamKnows & Ofcom
UK broadband performance testing

Way back in 2008 SamKnows partnered with Ofcom to carry out a comprehensive study of broadband provider performance, a follow-up from our own study completed in August of that year. In both cases SamKnows defined and funded the technical solution with the objective of creating a data set which would enable consumers to have the best possible understanding of the broadband performance delivered by the UK's leading ISPs.

We're quite frankly delighted to announce that we're embarking on another project for 2010 this time as part of a two-year study taking us through to April 2012 - a period during which we believe consumers can expect significant changes in broadband performance as faster next-generation services are launched.

We're on the lookout for UK broadband consumers to join our community, if you're interested please click here and fill out our short registration form."

http://www.samknows.com/broadband/ofcom_and_samknows

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

@Carl: It only does tests when your not using your connection? Seems strange, does it not still monitor your connection when you're actually using it to get 'real' usage stats and performance?

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Obviously Carl know what it does so I'm saying nothing!

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Well yes. Sorry. Of course. But what I meant was it will also run it's own tests when you're not using the connection yourself.
Actually, I'm sorry but there certainly is a VM-specific SamKnows testing panel.
Always happy to be corrected. I know I sometimes don't explain things correctly. Plus I'm not 100% sure how it works myself anyway :)

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Use an old web page by all means.

"SamKnows has been appointed by a number of ISPs, around the world, to provide our performance measurement solutions. One of these is Virgin Media, who, following an extensive six-month competitive review where Virgin tested the SamKnows Performance Monitoring solution against other competitor products. "

After which they continued with funding the SamKnows/Ofcom tests as all other ISP's did. They no longer did nor do, their own testing via SamKnows.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

March 2011 is "old" now? :confused:

Also...

Where's your quote from? You didn't cite a source.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

This do you?

http://www.samknows.com/broadband/isp_monitoring

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Fair enough. Sorry. I thought it was all part of the same web page. My mistake.

This is the bit I meant to take issue with.

You seem to be stating that as a fact. Well, you're wrong; as my previous post proves.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Again Carl you are wrong!

They, as all ISP's who support them, get the results of the testing as do Ofcom.

They do not have nor pay for dedicated results for any partcular tier of service. All they get is the same report as the other ISP's.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

It says not to bother if you are a "heavy downloader" which they say is "over 30Gb per month".

That's me out then.... they obviously don't want users who are being traffic shaped or whatever as it may screw their findings... and let the cat out of the bag.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Yes they do, but go for it anyway!

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

No. I'm actually not.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

From reading the SamKnows site they use a Netgear router with custom firmware, see last paragraph:

http://www.samknows.com/broadband/secret_sauce

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Well they used to use Linksys ;) (Or possibly both, randomly!)

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Maybe that page hasn't been updated in a while? It does state they are working with other manufacturers so the magic boxes might well come in various flavours!

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

I have just had iit confirmed that the SamKnows Broadband Monitoring unit that is currently sitting on my desk in front of me, is collecting and collating data specifically and only for Virgin Media.

Some people are going to have to learn to accept that I do actually know what I'm talking about sometimes.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

underline "sometimes" :dozey::dozey:

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

LMAO

So if you only have a VM BB connection could it ever monitor any other ISP?

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Anyway, back to the thread topic.

I have received one, rx'd the confirmation email with the speedtest, and signed up for it.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Haven't had anything yet. Maybe it's because I'm a heavy downloader or my area is just over utilised...

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Well duh! Is there anyone on here who thinks they're right all the time :rolleyes:

The point you missed is overe there somewhere --->

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

of course there is



i just replied to him ;)

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

You were the one that bolded specifically and only for Virgin Media!!!

Guess this isn't one of those times ;)

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

I know I'm not right every time. To suggest otherwise would be stupid. Therefore your comment, even in jest, is not really apprciated.

The exact quote is:

"Indeed the monitoring unit is for a Virgin Media specific monitoring and nothing else."

So I was right.

Well yes, except that it is!

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Which proves nothing!

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

@Carl - any credibility you think you may have as a network/ISP expert is disappearing with each post you make, you may want to reconsider your approach. Might I suggest rejoining with a new username and maybe being a little less arrogant.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

I see what you mean. You have no proof that what I posted is accurate. Fair enough. You can not believe if you like. Of course, I have no reason to lie. But okay.

Actually, you won't find anyone less arrogant that me.

Anyway... whatever :rolleyes:

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

No l have not received anything through the door.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Pip. I can't quote your post now but...

What could I post? Emails and screen-shots can both be faked. You could trust me, like I would trust you :)

But I have attached a screen-shot anyway.

Also, you provided no source for your assertion that ...

Well I know for a fact that do as I have been one of the Monitoring team since its inception.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

arrogant?? nah not you mate....not the way you replied to one of my posts disbelieving my quote of "hundreds if not thousands" of gamers having probs on VM when you could just go and look for yourself BEFORE you say you dont believe

506 gamers shouting about their connection in ONE post....yeah id say i was correct in my numbers

arrogant= sense of ones own self-importance

yep that describes most of your posts :)

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Quite right too. What you percieve as arrogance is simply a disbelief in hyperbole.

I don't need to go and look. It happens all the time.

Firstly, is that 506 individual people or just a 506-post-long thread with multiple replies from multiple people?

Also.... that's hundreds. Where's the "thousands"?

You see... the thing about forums such as these and VMs Official ones is that people will complain but they will rarely compliment. In other words, you don't see the thousands of customers who are perfectly happy with their services posting as such. Which is fair enough. But that also does not mean that problems are as widespread as they may appear.

Don't get me wrong. One un-happy customer is one too many! That's not the point though.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Your screen shot, as mine below, only confirms you have the SamKnows monitoring equipment and states nor proves a thing about it being for VM only.

As stated previously, the VM trial lasted 6 mths and was extended by SamKnows as General ISP monitoting ibn conjunction with OFCOM and not solely as a VM one.

The link I gave tells you that it is in conjunction with Ofcom, in case you missed it here it is again.http://www.samknows.com/broadband/ofcom_and_samknows



https://www.cableforum.co.uk/images/...2011/04/14.jpg

Why you would want to obscure the results is a mystery as well as there is no confidentiality clause attached to it either.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

... anyway. Pip, when is the latest I should be expecting my SamKnows kit? Pretty anxious if you ask me.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Normally you would get it within 2 weeks but due to the Easter weekend there will be delays.

---------- Post added at 20:15 ---------- Previous post was at 20:13 ----------

It's a linksys, The link you refer to is for ordinary routers with the SamKnows system embedded which is something different.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

your first quote sums you up....you ARE arrogant

second line.... you just admitted that THERE IS a problem

third....i said hundreds IF not thousands...the word IF is the point

fourth.... if there was thousands of happy customers why havnt they posted in the forum???????? in the last week ive seen one....yes ONE

fifth.... you are quite correct in that one unhappy customer is one too many.....so how come the THOUSANDS of posters on the forums ARE UNHAPPY????

sixth...not the point though????? im sorry but to use an case study....out of thousands of car buyers there was only ONE person happy...that car company would either go bust or FIX THE PROBLEM

seventh...not the point???? that just shows how arrogant you are of other peoples woes with VM

lastly...if u draw a little moustache on you pic you would look like hitler :dozey::dozey:

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Typically it is only those with problems that post on support forums. although not all.:D

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

thats a very good point

for every one who posts theres always going to be more that DONT post

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Which is why I emailed the Support team to ask them and they confirmed it with the quote I mentioned previously.

You can, therefore, do the same thing if you like.

---------- Post added at 21:19 ---------- Previous post was at 21:11 ----------

Erm... no. Just don't like hyperbole. Didn't I just say that?

I have never said there wasn't a problem! :mad:

Well it was hundreds, not thousands so the hyperbole was not required.

Already explained this in my previous reply. You know... the one you're quoting :rolleyes:

They have MILLIONS of customers.

I wasn't aware that a potentially-faulty broadband connection could kill anyone :rolleyes: In other words... lousy analogy.

I'm sure VM either are fixing or will fix the problem eventually.

Erm... no. Not sure how you come to that conclusion because we both agree that "one unhappy customer is one too many". I'd say that was quite empathetic myself.

(Watch as you now try to be funny and chop the "em" off the start of that word and throw it back at me! Go on! You know you want to :rolleyes:)

Ahhh yes. A sure sign you've lost the argument is to compare whatever it is to the Nazis :)

---------- Post added at 21:20 ---------- Previous post was at 21:19 ----------

Nice twist. Same applies to both those with problems and those without, of course.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

all of which proves you are arrogant lololol

and where did i mention anything about the internet killing anyone??

and no im not sinking to your low level

and peoples problems...if you bothered to read them....have been going on for months so how come they havnt been fixed before this????

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Yeah, okay :rolleyes:

They had to recall all the cars because a fault one could possibly be fatal. This would not happen with a faulty internet connection.

If it needs explaining then you need a better analogy :)

Well I'm no expert so how would I know. I do know that it's probably not just a matter of flicking a switch or changing a setting on something.

Some faults, especially intermittent ones (ie that don't affect everyone) can be hard to trace. Parts may be needed that might take some time. Any number of things really.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Quote:
and where did i mention anything about the internet killing anyone??
They had to recall all the cars because a fault one could possibly be fatal. This would not happen with a faulty internet connection.

If it needs explaining then you need a better analogy

"they had to recall all the cars...."????? what are you talking about....i never said anything like that in my post ......methinks you is losing it big time lol

ps its faulty....not fault

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Whatever. So I mis-spoke slighty. They certainly recall a lot of them.

Latest one here:

http://www.autoweek.com/article/2011...NEWS/110429891

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Jesus christ, just make the troll happy and move along, this is as bad as one of telford's threads now.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

As we do not know the question you asked your quote of the reply has no validity.

You signed up to the 6 month trial testing VM that VM advertised. I didn't. I signed up with SamKnows direct before that so I cannot contact the VM support team you speak of.

My SamKnows equipment is also now monotoring my BT connection as the change in my ISP was automatically picked up by it.

You obviously need to read up on how SamKnows monitoring works and what it does before stating you've proved your case and don't want to be contradicted.

The link I've given you is a good start. I suggest you read fully before commenting further.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Yeah. Sorry. Done now.
OH FFS! I asked them "This is still Virgin Media-specific monitoring, isn't it?"

I am NOW done with this thread.

That explains a lot :)

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

I think he is a relative of TC!

At least TC is entertaining!

https://www.cableforum.co.uk/images/local/2011/05/1.gif

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

[QUOTE=carlwaring;35222973]Yeah. Sorry. Done now.

he was talking about you :p:

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Really? Perhaps he needs to check his definitions out!

(PS. You don't think I actually knew that? :p:)


Just wanted to apologise. I didn't mean for this thread to go so OT or get out of control. I just don't see why I should put up with someone telling me I'm wrong when I'm actually not; as Pip did originally.

Now it turns-out that he is actually on a different Broadband monitoring programme than I am; and therefore I was right.

Anyway... we can now get back to our standard, regular flame-throwing :D

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Oh for god's sake, it's an Internet forum. no-one CARES if youre right or not.

How old are you? 10?

you're certainly the most picky, pedantic, small minded individual I've had the misfortune to have to post read for some time. Maybe some helpful soul can direct me to a mute/block button so I no longer have to endure your small minded, troll like posts.

----
Figured it out, never muted anyone before.

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

That's quite ironic .. :D

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

a) If you are on a VM connection how can your monitor report anything else?

b) This report must be a POS then unless the data is also available to OFCOM unless VM is happy for the data not to be included!

c) The question you should've asked is "Does the data collected also form part of the OFCOM report?"

d) I actually forgot you know what you are talking about!

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

I got an e-mail last week with a link to do a speedtest and was told to submit my address after taking the result. They said it'd take a week for it to arrive but still nothing?

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

spam spam spam

Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 

Eh, no, it was a proper SamKnows email...