Cable Forum - VM has least complaints on Landline & Broadband.

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Pierre

21-04-2011 10:29

VM has least complaints on Landline & Broadband.

VM not as bad as all that then?

http://media.ofcom.org.uk/2011/04/21...laintsapr11-nr

weesteev

21-04-2011 11:16

Re: VM has least complaints on Landline & Broadband.

Good find, and maybe tells a story that some people on this forum would find hard to swallow!

carlwaring

21-04-2011 11:41

Re: VM has least complaints on Landline & Broadband.

Indeed. I look forward to a certain poster trying to find the negative in this :D

MartJ

21-04-2011 11:50

Re: VM has least complaints on Landline & Broadband.

Not surprised to see TalK Talk leading the way in complaints given the way they treated my elderly inlaws last year, 2 weeks to get a phone fixed.

Had a Cable Midlands/Telewest/Virgin landline since early 90's can only recall 1 fault in all that time, as for broadband apart froma few outages has been rock solid connection.

Ignitionnet

21-04-2011 11:55

Re: VM has least complaints on Landline & Broadband.

I look forward to less snide remarks.

Back to topic it's not that surprising at all and, of course, people who frequent forums such as these would have a more negative perception as, well, it's a cable forum so people with cable issues will come here.

Nonetheless something to be very happy about, so well done to VM on this.

Peter_

21-04-2011 15:50

Re: VM has least complaints on Landline & Broadband.

This thread has been live since 0929 this morning and none of the usual suspects has posted a single comment because this is not what they want to read as it does not conform to their agenda.

Maybe they have been wrapped up in the tumbleweed.

https://www.cableforum.co.uk/images/...2011/04/1.jpeg

Hugh	21-04-2011 16:03

Re: VM has least complaints on Landline & Broadband.

Let's not be too provocative, please?

pabscars

21-04-2011 16:11

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by Hugh (Post 35218794)

Let's not be too provocative, please?

And lets not forget the ratio of VM complaints may well be a little higher if it wasn't for this fine forum.

(No I don't want anything) :D

weesteev

21-04-2011 16:25

Re: VM has least complaints on Landline & Broadband.

Just as many topics over at http://www.talktalkmembers.com/forums/ and when you add the gripes over at thinkbroadband forums as well... I think that sums up the issues with Talk Talk quite nicely!

pabscars

21-04-2011 16:33

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by weesteev (Post 35218827)

Just as many topics over at http://www.talktalkmembers.com/forums/ and when you add the gripes over at thinkbroadband forums as well... I think that sums up the issues with Talk Talk quite nicely!

I don't doubt that for a minute, hats of to virgin on this one.

My Dad uses talk talk (against my advice the numpty) and lets just say there lacking on most front's.

jtaylor06

21-04-2011 18:52

Re: VM has least complaints on Landline & Broadband.

Congrats Virgin!

I bet Sky aren't happy about this either ;)

jb66	21-04-2011 19:51

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by Masque (Post 35218776)

They might have cheese on their face!

[img]Download Failed (1)[/img]

Peter_

21-04-2011 22:41

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by jb66 (Post 35219015)

They might have cheese on their face!

http://www.beatingaddiction.com/img/...20577bccf3.jpg

The ones who choose to ignore this I expect you mean.

jb66	21-04-2011 22:48

Re: VM has least complaints on Landline & Broadband.

Why has my superdud restored to default settings masque? Why? Why? Why?

Peter_

21-04-2011 23:00

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by jb66 (Post 35219159)

Why has my superdud restored to default settings masque? Why? Why? Why?

It is not supposed to happen unless you pinhole reset the device so no idea to be honest.

Sirius

21-04-2011 23:45

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by Masque (Post 35218776)

The whinge twins will be here sooner or later :LOL:

carlwaring

22-04-2011 00:15

Re: VM has least complaints on Landline & Broadband.

Wouldn't have thought so. Even they couldn't spin this into something negative :D

Ignitionnet

22-04-2011 00:38

Re: VM has least complaints on Landline & Broadband.

The only real negative is that broadband complaints doubled over the course of the period, which has already been mentioned.

Gary L

22-04-2011 01:01

Re: VM has least complaints on Landline & Broadband.

All this says is that the Virgin media customers couldn't get the ofcom page to load to make a complaint :)

DABhand

22-04-2011 07:44

Re: VM has least complaints on Landline & Broadband.

LOL

I can be negative its from Ofcom :P Wouldn't trust that shower with watching my boiled egg boiling for 10 minutes.

The reason its the least complained is because a high percentage of the time you call, you end up with someone from India who never record anything of the conversation, what was agreed etc, infact they usually just go ahead and do whatever they want and lie to you on occassion.

And another reason, people can only take so much Footloose and Our House by Madness for so long, the phone system is a bit weird, there has been times lately I have had to recall the number because the menu choices sometimes hangs after a selection and your left with static :P

Once you get through to a UK rep, I will admit they are very good on a whole, some you may get have maybe had a bad day and your turn to get the same, others even in a bad mood will talk to you professionally and calm a situation down etc.

On the other hand I think most people when they complain end up phoning retentions and from there put through to someone techy in the UK (Yes people they do indeed exist) since they don't want to speak to anyone in India. So not sure which departments Ofcom asked about.

And also people who don't know much to actually complain. They may think "Oh no I must have used it too much?" etc like the older people and some technophobes :)

squealy

22-04-2011 09:10

Re: VM has least complaints on Landline & Broadband.

These are complaints received directly by Ofcom rather than complaints to telecoms company call centres.

Angua

22-04-2011 09:14

Re: VM has least complaints on Landline & Broadband.

Surprised BT is not worse. I dread having to call them with any problems over phone lines for our tenants. :fit:

Can't recall ever having to contact Virgin with the same problems. Both BT & VM provide phone lines for our tenants in England.

smcaul

22-04-2011 09:45

Re: VM has least complaints on Landline & Broadband.

I do a fair bit of Wireless installs and PC repair work round my local area (beer money and holiday fund 2nd job!!) and I refuse to even phone talktalk if a customer has a problem, their call ctrs are the worst I have ever come across!! the company should be banned from trading as they are that bad!!

Sirius

22-04-2011 09:45

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by DABhand (Post 35219287)

LOL

I can be negative its from Ofcom :P Wouldn't trust that shower with watching my boiled egg boiling for 10 minutes.

So if it had shown VM in a negative light would you have trusted it then ;)

DABhand

22-04-2011 14:55

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by Sirius (Post 35219320)

So if it had shown VM in a negative light would you have trusted it then ;)

I would have said it was more factual yes :)

As to another post I realise it was through ofcom, I am assuming if they did things right they would also get facts and figures from the ISP's also. Obviously if they did that the business in question won't truly show the true figures :)

Sirius

22-04-2011 14:57

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by DABhand (Post 35219511)

In other words when it relates to VM you will not believe a word even if you know its true unless it shows them in a bad light :shocked:

Remind to to take anything you post in the same vain. :) :LOL:

carlwaring

22-04-2011 16:16

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by Sirius (Post 35219320)

So if it had shown VM in a negative light would you have trusted it then ;)

Quote:

Originally Posted by DABhand (Post 35219511)

..yes :)

And thus your true agenda and biases is revealed. Like we hadn't figured it out already.

Chrysalis

22-04-2011 19:13

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by Ignitionnet (Post 35219242)

The only real negative is that broadband complaints doubled over the course of the period, which has already been mentioned.

indeed, VM good against competitors which doesnt surprise me as the competition is poor. However the worrying thing for VM is the growth in complaints since october. I remember already replying to this elsewhere so this is a duplicate thread?

carlwaring

22-04-2011 19:45

Re: VM has least complaints on Landline & Broadband.

No it's just gone off at a tangent ;)

DABhand

23-04-2011 00:31

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by carlwaring (Post 35219568)

And thus your true agenda and biases is revealed. Like we hadn't figured it out already.

Not quoting the whole sentence again are we Carl. But then again that is you Carl, blinkers on and going in one direction. Next time quote the whole sentence, because one word from it doesn't justify what you think is said.

Stuart

23-04-2011 00:53

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by DABhand (Post 35219892)

Sirius said "So if it had shown VM in a negative light would you have trusted it then". You replied "I would have said it was more factual yes". That would imply that you would consider any report that VM is not doing badly to be less factual. This either implies that you, yourself, are blinkered, or that you are biased against VM..

carlwaring

23-04-2011 00:58

Re: VM has least complaints on Landline & Broadband.

Well said. You phrased it better than I did in my now-deleted post.

Paul	23-04-2011 01:17

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by carlwaring (Post 35219568)

And thus your true agenda and biases is revealed. Like we hadn't figured it out already.

..... and so it would appear is yours.

carlwaring

23-04-2011 09:01

Re: VM has least complaints on Landline & Broadband.

Except that I don't have one :confused:

Pedro1

23-04-2011 09:07

Re: VM has least complaints on Landline & Broadband.

Virgin rule.....

Done the BT line stuff...

Never looked back...

Gary L

23-04-2011 11:00

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by carlwaring (Post 35219989)

Except that I don't have one :confused:

[img]Download Failed (1)[/img]

Peter_

23-04-2011 11:48

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by Gary L (Post 35220055)

http://th09.deviantart.net/fs70/150/...99-d3bwpqo.jpg

Hm why Paul Mccartney.;)

carlwaring

23-04-2011 11:57

Re: VM has least complaints on Landline & Broadband.

I don't get it :confused:

martyh

23-04-2011 12:02

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by carlwaring (Post 35220082)

I don't get it :confused:

welcome to Gary's world ;)

Peter_

23-04-2011 12:09

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by martyh (Post 35220084)

welcome to Gary's world ;)

Its a closed one.:D

Gary L

23-04-2011 12:12

Re: VM has least complaints on Landline & Broadband.

Paul M is watching you.
it wasn't that hard! :dunce: :D

Peter_

23-04-2011 12:14

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by Gary L (Post 35220091)

Paul M is watching you.
it wasn't that hard! :dunce: :D

I said it was to do with your mind.:D

carlwaring

23-04-2011 12:51

Re: VM has least complaints on Landline & Broadband.

Nope. Lost me! Never mind.

Sirius

23-04-2011 13:05

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by carlwaring (Post 35220124)

Nope. Lost me! Never mind.

You sometimes need to look WAAAAAAAAAY out of the box and smoke a known substance to understand a Gary L joke :)

DABhand

23-04-2011 13:18

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by Stuart (Post 35219906)

Not at all, if they had reported the positives and negatives, then I would think it is a more fair representation.

The pure positive report is done with one thing in mind, that any public member who reads it must think everything is cool... but is it really.

Don't get me wrong VM is not the only business on this planet who has used this kind of tactic to drum potential customers and growth.

EDIT: More information to add.

If they didn't feel the need to oversell, they may have put their priorities into other areas like why are we wasting money and time sending out a small thing like an attenuator that only a tech should fit... this takes up a tech spot that could be used for a more needing customer elsewhere who have now got to wait longer.

I mean they send out modems with instructions on how to fit, an attenuator is equally easy to set up... hell if they think a non-techie customer can fit a co-ax, RJ45 and power connector into the back of the modem.. surely they could easily fit the attenuator into back of modem and then co-ax into back of attenuator.

It would save the company more money not sending out techs to do silly jobs like this. Also the modems, they send these out like candy... more overspending on hardware to be sent out, hell I bet some of them disappear and end up in someone's house chipped... which is a big annoyance to some people in some areas since the chipped modems are leeching illegal bandwith, and if someone managed to even upload a fake docsis file to the modem via a local tftp server they could be easily on 50mb dedicated up and down. Until from what I have heard if the modem resets due to power cut or UBR downtime, maybe UBR's have systematic downtimes or force modems to reset on nodes to combat this, if this happens the docsis file is of course lost and seeks a new one. And of course some poor customer gets a letter in saying they have been downloading too much and must desist, but they have no idea why, cause someone has cloned their mac-addy.

In the end all I am saying is if they prioritise correctly the costs would go down, it's kinda common sense in a manner of speaking.

squealy

23-04-2011 13:42

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by DABhand (Post 35220135)

But this is a report by Ofcom, on Ofcom's website. It's nothing to do with VM.

Toto	23-04-2011 13:51

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by squealy (Post 35220152)

But this is a report by Ofcom, on Ofcom's website. It's nothing to do with VM.

Or you could have wrote.....

"There are none so blind....."

Really, these kinds of threads end up like a tennis match. Agenda's rarely change, and the bored fade off into the sunset.

Sirius

23-04-2011 14:16

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by DABhand (Post 35220135)

Not at all, if they had reported the positives and negatives, then I would think it is a more fair representation.

The pure positive report is done with one thing in mind, that any public member who reads it must think everything is cool... but is it really.

Don't get me wrong VM is not the only business on this planet who has used this kind of tactic to drum potential customers and growth.

EDIT: More information to add.

If they didn't feel the need to oversell, they may have put their priorities into other areas like why are we wasting money and time sending out a small thing like an attenuator that only a tech should fit... this takes up a tech spot that could be used for a more needing customer elsewhere who have now got to wait longer.

I mean they send out modems with instructions on how to fit, an attenuator is equally easy to set up... hell if they think a non-techie customer can fit a co-ax, RJ45 and power connector into the back of the modem.. surely they could easily fit the attenuator into back of modem and then co-ax into back of attenuator.

It would save the company more money not sending out techs to do silly jobs like this. Also the modems, they send these out like candy... more overspending on hardware to be sent out, hell I bet some of them disappear and end up in someone's house chipped... which is a big annoyance to some people in some areas since the chipped modems are leeching illegal bandwidth, and if someone managed to even upload a fake docsis file to the modem via a local tftp server they could be easily on 50 mb dedicated up and down. Until from what I have heard if the modem resets due to power cut or UBR downtime, maybe UBR's have systematic downtimes or force modems to reset on nodes to combat this, if this happens the docsis file is of course lost and seeks a new one. And of course some poor customer gets a letter in saying they have been downloading too much and must desist, but they have no idea why, cause someone has cloned their mac-addy.

In the end all I am saying is if they prioritise correctly the costs would go down, it's kinda common sense in a manner of speaking.

You have a dislike of VM and that can be deduced from the fact that most if not all of your posts indicate and push that dislike of all things VM.

The report is from OFCOM, By OFCOM but because its VM that they have reported as improved you have stated its wrong.

If it had been about any other company you have stated in a previous post you would believe it as its not about VM. Therefor your post is totally irrelevant as you have a one sided agenda which is to promote a view that VM is bad no matter what.

I however am not so one sided as to say VM are perfect. I understand they make mistakes just like any other company, Sometimes they are there worst enemy and just take the superhub as an example of that. However i feel they are improving and can get better.

martyh

23-04-2011 14:28

Re: VM has least complaints on Landline & Broadband.

if you look at the way that digital services have expanded over the last 5 or so years and the short time frame that companies such as VM have had to adapt and the price they supply those services i don't think they are doing too bad at all .The whole digital network is a ongoing learning curve for all companies involved

carlwaring

23-04-2011 14:48

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by Sirius (Post 35220132)

You sometimes need to look WAAAAAAAAAY out of the box and smoke a known substance to understand a Gary L joke :)

Ah. Okay then.

Quote:

Originally Posted by DABhand (Post 35220135)

Not at all, if they had reported the positives and negatives, then I would think it is a more fair representation.

It was a report into ISP who had had official complaints lodged with OFCOM and Virgin Media had the least of these. Where's the negative? :confused:

Quote:

Originally Posted by DABhand (Post 35220135)

...VM is not the only business on this planet who has used this kind of tactic to drum potential customers and growth.

Erm... it was an OFCOM report. Nothing to do with VM whatsoever.

What was that about your not having an agenda? :rolleyes:

Ignitionnet

23-04-2011 14:54

Re: VM has least complaints on Landline & Broadband.

Anyone remember when this thread wasn't a provocative points scoring exercise?

No?

Probably because from the first page and first reply it was. Pity.

---------- Post added at 13:54 ---------- Previous post was at 13:53 ----------

Quote:

Originally Posted by Toto (Post 35220157)

Really, these kinds of threads end up like a tennis match. Agenda's rarely change, and the bored fade off into the sunset.

Here's hoping we're at the end of the 5th set.

DABhand

23-04-2011 16:04

Re: VM has least complaints on Landline & Broadband.

Yes it was reported on Ofcom's site, but where did the info come in the first place. Aha.

Yes I have a somewhat dislike for VM, ever since VM became VM it has been downhill. Never had a problem much with C&W,TW or BY. If there was a problems they were dealt with quickly, and it wasn't a marathon to try and get compensation for a bad service you had.

For years with the former companies I had no reason to ask for a discount to stay etc, for years I said. Then the last few years I have managed to get to a triple loyalty discount with VM, but why would I go for discounts? Because their service, support and general unhelpfullness to the customer has made me take the discounts to stay, and in only in a couple of years compared to the triple the time with the others with no discounts.

So yeah I have a reason enough to not like them, and I wish people would do the same thing, because eventually they will end up screwing the customer that much people will lose count on ways they do it. The more people demand discounts to stay etc the more they will wake up and perhaps do something to improve their service greatly rather than in little chunks.

Hugh	23-04-2011 16:10

Re: VM has least complaints on Landline & Broadband.

Aha! Ofcom - it comes from customers who contacted Ofcom directly.....

Quote:

On average Ofcom receives about 450 telecoms complaints a day from consumers. Such complaints are likely to be made where a consumer has been unable to resolve an issue with their provider to their satisfaction. We keep a record of these complaints by service and by provider, and believe that such information would be useful for consumers: alongside other things, this data may be relevant to those considering a new service or provider. Consumer groups have called on Ofcom to publish such information

DABhand

23-04-2011 16:13

Re: VM has least complaints on Landline & Broadband.

I have just noticed I have put the 2nd last post in the wrong thread >.<

I thought this was the one about the profit report lol

My bad >.<

General Maximus

23-04-2011 19:47

Re: VM has least complaints on Landline & Broadband.

Quote:

Originally Posted by weesteev (Post 35218553)

Good find, and maybe tells a story that some people on this forum would find hard to swallow!

I am choking

jb66	23-04-2011 19:49

Re: VM has least complaints on Landline & Broadband.

I'm at my wits end with this superhub, I really feel for customers who pay full price for this heap of junk. Im moving to a vmng300 on monday. Cant handle being kicked off ALL THE TIME!!!!

Hugh	23-04-2011 20:24

Re: VM has least complaints on Landline & Broadband.

Let's try to keep the thread on topic, please - there are lots of other threads about the superhub you could put that in.

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