Superhub is nowhere near as bad as people say!
 

Ok this might not be in the right forum ,but i feel that it has to be said for people like me who spent the week or so on the run-up to an install reading all the horror stories through this forum.

While it is early days - only been installed for 8 hrs I have been achieiving the full download and upload speed, even over wifi! there have been no problems at all, the only problem that we did have was with the wireless at first but that was down to the channel setting for the wifi being set on auto, manually setting it to channel 6 works perfect.


https://www.cableforum.co.uk/images/...2011/04/42.png

achieved a solid 6.2 MB/s download on steam.

Only complain that i do have is when we had troubles with the WiFi at first when we phoned up it took 4 hours or so of being transferred from department to department and the solution to the problem ended up being nothing that they suggested, also we got a phone call at 10:00 pm asking if everything was sorted, which seems too late really.

But other then that perfect. :)

Re: Superhub is nowhere near as bad as people say!
 

Nice one TJS, good to hear your running OK. I was beginning to wonder for a while if my Superhub was the only one working fine...

;)

Re: Superhub is nowhere near as bad as people say!
 

There will be trouble ahead... lol

Re: Superhub is nowhere near as bad as people say!
 

I Agree, I had a Linksys WRT120N for the last few years and it wouldnt run my WiFi card faster than g. It was only in the last 6 months that they produced new software that actually allowed n cards to run at n speeds.

I dont have problems with wifi acess perhaps because we have a Victorian house which has solid ouside walls two standard bricks thick ( no breeze blocks) and the internal walls are only one brick thick. I can connect with my mobile from the bottom of the garden 40 ft of garden plus two internal walls with no problems. I used inssider to choose the channels as there are few wifi routers in use around here but I dont do any online gaming.

Re: Superhub is nowhere near as bad as people say!
 

I found things ran smoother by turning of the Firewall and IP flood on the SuperHub. The only problem I have is with "Lovefilm" on the PS3 - it takes ages to load, everything else is ok.

Re: Superhub is nowhere near as bad as people say!
 

Mine is also working as are the majority of Superhubs out there strangely enough.;)

Re: Superhub is nowhere near as bad as people say!
 

It's always the same we only hear about things that don't work

If my vm supplied router (50mg) accidentaly on purpose stops working can i get a superhub ;)

Re: Superhub is nowhere near as bad as people say!
 

So the problem that Virgin Media is rushing an update out to fix in less than a week doesn't exist?

You don't rush out an update like that when there isn't a serious problem

Usually when people don't have a problem with a device it's because they don't use the features that are broken.

Someone in another thread said that they didn't have any problems with the wireless on the Superhub - then it turned out that they didn't use wireless.

Re: Superhub is nowhere near as bad as people say!
 

http://speed.io/pics/4192/7884/speed.io.png

Also over wifi :)

Re: Superhub is nowhere near as bad as people say!
 

I have had a Superhub for 2 months now without any issue and everything works without any issues.

The vast majority of customers have no issues with either hub as the are hundreds of thousands out there all working fine.

Re: Superhub is nowhere near as bad as people say!
 

"Working fine" isn't really true.

The big issue with the firewall leaves two problems:

Turning the firewall settings off ensures that things like VOIP and Gaming work fine, but Downloads (including streaming video) may drop prematurely.

Turning the firewall settings on makes downloads work again, but can interfere with gaming and VOIP.

If you have the firewall on and you don't play games then you won't see the problem - it doesn't mean that there isn't a problem there though.

The other issue with the Superhub, where using wireless channels above 9 causes the wireless network to be unusable after a while, will again only be noticed by people that are using one of the affected channels.

Re: Superhub is nowhere near as bad as people say!
 

Excellent point.

As I refuse to use Wireless networking I cannot comment any further with the Superhub as I'll be using mine with no problems!

How not? Do you personally go to customers houses around the UK and check to see if they are having problems?
Seeing Forum posts with problems does not count as its minimal compared to the vast amount out there.

Re: Superhub is nowhere near as bad as people say!
 

Re: Superhub is nowhere near as bad as people say!
 

As I said above, the product has defects when used in certain ways.

The user choosing to not use the product in those ways does not remove the fact that the product is faulty.

A car that breaks down on the Motorway still has a problem if you only use it on residential streets.

Re: Superhub is nowhere near as bad as people say!
 

As Virgin have already pointed out. Although I'm still failing to see the Hundreds of thousands of people ranting and complaining.

Out of the people that do own a Superhub I only see the minority complaining.. So what am I missing?

Re: Superhub is nowhere near as bad as people say!
 

of course only a tiny snapshot of VM customers will even use the forums probably under 1%.

Whilst I cannot claim everyone is frustrated by the superhub at the same time masque cannot claim the vast majority arent having problems.

What is a fact tho is that the stream/download issue is a known confirmed fault with the superhub on R25 firmware, suggesting otherwise is just been silly. It will be an issue that exists in every superhub that is flashed to that firmware version. Just it doesnt become apparent until the firewall is turned off and even then not everyone will necessarily notice it or work out the cause of the problem.

Then we have all the other issues which are not necessariiy proven faults but certianly there is setup/install issues confirmed by an installer here who works for VM.

What does seem clear to me is that the superdud has by far had the most complaints out of all historical vm/ntl/tw modem/router devices.

With all this said I dont think its all bad, I think in bridge mode it could prove a good device as the modem side of it seems solid enough.

Re: Superhub is nowhere near as bad as people say!
 

a) A lot of people simply wont notice these problems because of the way that they use their service.

b) People don't know the cause of the problems.

c) Some people might think the problems are temporary glitches (and with the imminent R26 update they should go away).

Re: Superhub is nowhere near as bad as people say!
 

Funny how the R26 firmware was pushed out for users to test the day after The Register article appeared and is to be pushed out to the whole user base by the end of the week!

Am I just being cynical here????

Re: Superhub is nowhere near as bad as people say!
 

Super Hub Version

Software Version: "V5.5.2R25"
Hardware Version: 2.00


Not sure if this is any use? But hardware version 2.0 might make a difference? (im not sure if all superhubs are 2.0 or if some are 1.0 so might be useless info)

Re: Superhub is nowhere near as bad as people say!
 

The main thing is the software version but a valid point.

Re: Superhub is nowhere near as bad as people say!
 

Just because yourself and a small minority are having issues does not mean that the majority are having issues many customers are like myself, weesteev. Hugh and Stephen who have been running the Superhub for months without a glitch.

I have unticked everything and unticked everything and still I have had no issues with browsing, speed, Youtube or even downloading because it just works and this is what most people see with their connection.

---------- Post added at 05:54 ---------- Previous post was at 05:52 ----------

Apart from supposition do you actually have any proof of this at all because we are not seeing any extra calls generated over the hubs as the majority are working fine.

Once the modem only mode comes online most of these threads will disappear.

Re: Superhub is nowhere near as bad as people say!
 

Before the superhub I was NEVER called out for wifi issues. Now I have about 2 a day, none of which I can fix. The call center get me out with jobs like "downstream 8db" and when I turn up the agent has told them I will stop there wifi dropping. Not possible you have a superdud!

Re: Superhub is nowhere near as bad as people say!
 

I am very pleased with my Superhub. I have had it now for a couple of months and apart from one reset it has been fine. I just don't ever have to think about it, it just sits there out of the way doing it's thing.:)

Re: Superhub is nowhere near as bad as people say!
 

SMUG https://www.cableforum.co.uk/images/...2011/04/59.jpg

Re: Superhub is nowhere near as bad as people say!
 

No, as always he doesn't.

I however have access to all the fault reports for the last year, broken down by device, OS, service, region and date .. in a lovely selection of pretty graphs and pages of figures ..

The Superhub overall, is a success. :cool:

Re: Superhub is nowhere near as bad as people say!
 

you guys have not once replied to jb66, and are the forum posts something I make up in my head?

do people I know I dream about.

I think we due another denial pic.

Of course if you choose to ignore the the negative feedback, the bad press reports then the superhub may seem like a success. I suppose it depends how you define success. If you define it by the fact giving people free speed upgrades has as a result allowed you to ship loads out in a short time then yes.

Re: Superhub is nowhere near as bad as people say!
 

Happy to oblige.:D

https://www.cableforum.co.uk/images/...2011/04/52.jpg

Re: Superhub is nowhere near as bad as people say!
 

Naturally i was dreading the 30mb upgrade after reading about issues. But happy to say my Superhub is also peforming perfect, cant fault it tbh. top speed up and down. :)

/thumbs

Re: Superhub is nowhere near as bad as people say!
 

The thing is that people are stating just because people don't post their problems with the SuperHub on a forum, it doesn't mean they aren't happening (which is a valid point).

But the contrary is also true - just because people don't post that the SuperHub works fine, doesn't mean it doesn't (if you get what I mean).

It would appear people are hypothesing based on insufficient evidence; Nopanic has stated above (in post #25) that he has access to fault reports by type of equipment, and that the figures do not reflect what some people appear to be stating (that the SuperHub is causing major problems to a large number of users*).

People are entitled to their own opinions, but not their own facts.....

(*this is not denying that some people have had problems)

---------- Post added at 09:27 ---------- Previous post was at 09:24 ----------

As people are not denying there are some problems, just not as widespread as is being mooted, I see your denial, and raise you a

https://www.cableforum.co.uk/images/...2011/04/58.jpg

:D

Re: Superhub is nowhere near as bad as people say!
 

Unfortunately, because Nopanic (understandably) can't give out the figures, it's still not fact. He's in a position to make judgements based on the data he has access to, as is everyone else. He may be better informed, but it's still opinion.

I'm not saying that he's telling fibs, but just that saying he has access to statistics won't reassure anyone.

Re: Superhub is nowhere near as bad as people say!
 

If jb's post is typical of what is happening then NoPanic can have as many graphs, piecharts and figures as he wants. If the SH problem is being reported as a different fault then his figures will be inheritantly wrong.

If it is happening with one engineer who posts here how many others is it happening to?

Re: Superhub is nowhere near as bad as people say!
 

Extrapolation from a single source is not a valid statistical methodology....;)

Whilst Nopanic has the collated stats, which are more likely to reflect reality.

Re: Superhub is nowhere near as bad as people say!
 

That's why I used the word IF!:D

Re: Superhub is nowhere near as bad as people say!
 

Hugh we can hardly call what nopanic states as evidence based on that VM tech support appears flawed in that they dont acknowledge issues correctly, evident by jjb66 attending faults thinking its a SNR issue when its a superhub issue (so not logged), and on top of that the fact I dont trust what nopanic says. At best he is posting an honest opinion as foddy said.

Re: Superhub is nowhere near as bad as people say!
 

If that's the case, why is Virgin Media rushing out a fix just before the weekend of Easter?

I'd love to know what magical thing you've done to make it "just work".

Re: Superhub is nowhere near as bad as people say!
 

I'm torn at the moment... intially I stuck up for the superhub as it seems a really nice all in one effort from Virgin. OK so it doesn't have advanced features found in some routers like QOS, but I think people who complain about that are expecting too much for a generic all in one. You can hardly compare it to an open source Linksys running DD-WRT or Tomato for example.

Then....the problems began.

First of all wireless. The range is not as good as other routers. Despite the range reporting as solid, it seems flakey. The most current problem I am facing is that my clients struggle to connect and stay connected for literally seconds before dropping out, then they will retry and so on in a loop. The only fix is a superhub reboot.

I generally find perhaps once a week something will not be working properly and it will need a reboot. The thing is, that's unacceptable for me. A reboot is a headache if I have stuff running/downloading/streaming. This is designed to be the central hub for my home network and it fails as that primarily because it's unreliable.

I have had issues (know issue) where I have had to disable IP Flood detection or the router "spaz's out" (technical term) with traffic and shafts the connection with a huge latency in ping and more jitter.

Other people have had to turn the firewall off to stop issues.

And then the last straw, the rushed R25 firmware despite testers on VM forums pointing out the issues. Virgin rushed this out introducing a major problem. It looks like they rushed it to cover up a security hole with SSH access which was available in previous firmwares which would have given people major low level access to the hardware internally. I understand why they reacted quickly to that, but it kind of stinks that they ignored beta testers highlighting major issues.

Now R26 is said to have been pushed to testers again and there are already talks of this going live by possibly even tomorrow. Call me synical, but I'd expect a longer test period than that and releasing before a bank holiday weekend is risky. Having said that they need to fix the issue asap so it is a tough call.

I now read of issues with internal Gigabit ports hating large file transfers....sigh.

I need to do more testing basically.

Re: Superhub is nowhere near as bad as people say!
 

its been suggested by someone elsewhere that the superhubs may have different internals, so multiple revisions of the product out there, a theoretical explanation as to why some people seem to have had no issues.

Re: Superhub is nowhere near as bad as people say!
 

R26 is being pushed out only to fix intermittant download and streaming issues which it appears to do.

The other issues you report still need to be resolved.

Re: Superhub is nowhere near as bad as people say!
 

yeah R26 is just taking us back to where R24 was really. Still be various bugs left and a distinct lack of features. I do wonder if R26 is even R24 with ssh disabled ;) that change ignition said was to do with BSR monitoring is also gone in R26, it is back to the best effort scheduler.

Re: Superhub is nowhere near as bad as people say!
 

I've phoned twice about my hub, and never have they acknowledged it was a fault with the hub. Having to restart daily to get wifi working wasn't its fault, nor were the low speedtest results (IP Flood). Data is only as good as those entering it, and we all love offshore :monkey:

Re: Superhub is nowhere near as bad as people say!
 

I was wondering about this, because my homehub says Hardware version 2.

But im not sure if there ever was a 1 or if that was a different modem or what. :erm:

Re: Superhub is nowhere near as bad as people say!
 

My superdud is hardware version 2.

When I was an active plumbing/heating installer I loved my work and took great care to do the best possible job I could. One day while I was cleaning flux residue from my pipework a builder said "I don't know why you bother so much, as long as the radiators get hot is all people care about".

I suspect the same may be so for the majority of VM's BB subscribers.

So long as they can browse the Net, get on Facebook, get their mail on probably a single PC is all they care about. Lots even have no idea what speed tier they are on so do not know if their connection is working well or not.

And even if they do have a clue and phone in a fault they will only get to speak to India. They will then be bamboozled by fatuous rebooting and stupid speedtesting for hours only to be told their is No problemo and they have a virus. End of.......

Of course I suspect the main purpose of the off shore support is to fob people off and NOT to escalate faults in order to make VM look better than they are.

Again only opinion based on my own experiences but just as valid as the opinionated "It works for me so it's a brilliant piece of kit" responses. ;)

Re: Superhub is nowhere near as bad as people say!
 

The only thing I disagree with is your comments on fault reporting. I think a few years ago this was true and they made you go through the script and re-booting all and sundry. Nowadays they actually do listen to you and believe what you are saying.

Re: Superhub is nowhere near as bad as people say!
 

I'm glad to hear that you have had a better experience with the offshore support than I. ;)

Re: Superhub is nowhere near as bad as people say!
 

Also another point that might be irrelevant, I am using Apple Mac computers with 802.11N wifi (i think the wifi chips in macs are broadcom)

Re: Superhub is nowhere near as bad as people say!
 

The signal isn't as strong as some other routers which is the problem. I used to get full bars in my kitchen with my other netgear, with the superhub, get only 2-3 bars for some reason.

Re: Superhub is nowhere near as bad as people say!
 

Simple reason - the wireless on it is pants!

Re: Superhub is nowhere near as bad as people say!
 

Worse than pants

Re: Superhub is nowhere near as bad as people say!
 

as expected the R26 is going out this week,VM are rolling it out tonight.

bridge mode has a new planned (delayed) date of june.

Re: Superhub is nowhere near as bad as people say!
 

You haters read a few reports that the SH is rubbish and from then on you stick your fingers firmly in your ears and shout as loud as you can "its crap, its crap, its crap"

It has faults, everything has faults, it has users that don't like it, everything has users like that .. its not suitable for .. blah blah blah ..

Regardless of how many people you see with a faulty hub, or how many people have complained on a forum about it, the figures for success massively outweigh those of the failures.

Now I'm sure you'll be thinking well, all the customers who haven't called in are just too lazy and if you want to think like that you can.

VM are working on its faults, they have acknowledged these faults and continue to test and improve. Whether you lot like it or not, the number of successful installs, live modems, modems seeing full speed, etc is miles higher than the complaints and issues.

Personally, I don't care. The SH can be replaced tomorrow or it can live for ever, it really make no difference to me. I'm giving you facts .. I'm not telling you I think its good and I'm not telling you I think there are more successes, I know it. If you choose not to believe me, then screw you :)

Re: Superhub is nowhere near as bad as people say!
 

Re: Superhub is nowhere near as bad as people say!
 

Broadband services

Ofcom’s data indicates that across fixed broadband providers with a market share of 5 per cent or above, it received the most complaints about TalkTalk Group with 1.27 complaints per 1000 customers from October 2010 to February 2011. Ofcom saw a peak in complaints about TalkTalk Group in November 2010, following its investigation into the company for billing consumers for cancelled services.

The least complained about provider was Virgin Media with 0.20 complaints per 1000 customers.

https://www.cableforum.co.uk/images/...2011/04/34.gif


awesome

Re: Superhub is nowhere near as bad as people say!
 

show off :D

Re: Superhub is nowhere near as bad as people say!
 

look now iv'e got go round your pram and pick all your toys up.

look its simple theres bad hubs and good hubs

plus you wont read virgin staff saying bad things about the SH on the off chance your bosses are reading.

Re: Superhub is nowhere near as bad as people say!
 

So who would raher have a Superhub over a VMNG300?

Re: Superhub is nowhere near as bad as people say!
 

My bosses lol .. so now I've made my point, you're trying insults .. :cool:

Well done ..

Re: Superhub is nowhere near as bad as people say!
 

Right my super dud has lost its settings, my SSID has changed to default and so has my network channel, lovin it.....

Re: Superhub is nowhere near as bad as people say!
 

I switched off the auto backups to my NAS but the superdud still spontaneously reboots. Twice today so far, nothing in the event log.

Re: Superhub is nowhere near as bad as people say!
 

R26 has now been loaded in my SuperHub. It went off around 17.30 for about 30 mins so i phoned 151 and they decided it needed a tech cos of the high upstream which has been booked for Easter Monday.

I now wonder if it was the download that was messing it up.

Re: Superhub is nowhere near as bad as people say!
 

i just had my 50mb modem (which developed a fault) replaced with this 'superhub'...only getting 5mb now

is this a common issue?

is there a fix?

correction 6mb over usenet but old modem gave me 50mb

normal speed on speedtest

Re: Superhub is nowhere near as bad as people say!
 

As the is no option to choose................

Re: Superhub is nowhere near as bad as people say!
 

those figures show complaints have doubled between october 2010 and now.

---------- Post added at 22:38 ---------- Previous post was at 22:37 ----------

You welcome to show these figures and the source, then I will respect it as fact. Although the fault reporting at VM leaves a lot to be desired so any figures with tech support as the source are unreliable.

Re: Superhub is nowhere near as bad as people say!
 

If VM want to make them public then they will. After your many years working for VM and analysing faults, trends and calls, I bow to your superior knowledge .. oh wait .. you make it up as you go along .. dur silly me.

Re: Superhub is nowhere near as bad as people say!
 

right so we back to just taking your word for it and trusting VM's fault report system, no thanks.

I find you arrogant to be honest as I have 6 times now told you have I conclude what I have, its not making it up, yet you appear to simply be ignoring it, the type of guy who turns a blind eye to something he doesnt want to believe. No wonder VM is a mess if they have you doing analysis.

Re: Superhub is nowhere near as bad as people say!
 

Those two statements appear to be inherently contradictory, as the only holistic source of data could be the VM faults system, which you appear to be stating you would not accept?

Re: Superhub is nowhere near as bad as people say!
 

[img]Download Failed (1)[/img]

Re: Superhub is nowhere near as bad as people say!
 

I love how off topic this has gone. LOL.

Re: Superhub is nowhere near as bad as people say!
 

Still well better than any other comparable ISP but you have ignored that bit I see.

Re: Superhub is nowhere near as bad as people say!
 

Haven't you noticed we could help alot of folk, I.e high upstream low snr. Now someone has an issue it's put down to the superdud

Re: Superhub is nowhere near as bad as people say!
 

Its quite obvious to me that things must be really bad as Virgin are sending round a tech on Easter Monday to fix my high upstream power problem.:D:rolleyes:

Oh no sorry its a fault on the Superdud as we are apparently blaming everything including the smog warning on it:shrug:

---------- Post added at 12:40 ---------- Previous post was at 12:38 ----------

P.S. Actually I was quite amazed and pleased and said so to Kevin on support that they were able to send someone so quickly.

Re: Superhub is nowhere near as bad as people say!
 

this is the person you don't want on the other end of the phone as you try to report a problem.

Re: Superhub is nowhere near as bad as people say!
 

Well it is a good thing that I actually check everything to ascertain what the issue actually is as the is no way I could say it is the equipment if it is simply a power level issue.

Re: Superhub is nowhere near as bad as people say!
 

Looking in from the outside on this thread all i can see on both sides of the coin are so called intelligent adults acting like a bunch of kids in a school yard. One groups says "i am right and nothing you say will change it" The other group is saying "i am right and nothing you say will change it". One day you will all grow up. :D

Re: Superhub is nowhere near as bad as people say!
 

VM could have avoided most of the mud slinging in the superdud fiasco by simply including a modem bridge mode in the original firmware. So why didn't they? Was it stupidity, plain old arrogance or is their a master plan behind it all.

It's apparently already been shown to be a simple fix. Funny how that demonstration brought about a furore to release a bugged firmware that firmly slammmed the door on ssh access.

Anyways why does the bridge mode fix keep getting pushed back and back. Sometime in June now we hear.

I have a nasty feeling that some sort of behavioural advertising scheme is at the root of all this. Maybe a scheme that is impossible to opt out of when stuck with using the superhub. Maybe bridge mode is shelved until a way is figured to implement it on any modem/router combi.

All supposition of course. ;)

Re: Superhub is nowhere near as bad as people say!
 

OMG now phorm enters the scene :LOL:

Re: Superhub is nowhere near as bad as people say!
 

correct. in addition I dont trust data from nopanic. This is the guy who claimed upstream utilisation issues are like a needle in a haystack and that VM is perfect for gaming.

---------- Post added at 13:23 ---------- Previous post was at 13:22 ----------


do you consider VM's own forums, data that is in the public limelight not a valid source of data?

Re: Superhub is nowhere near as bad as people say!
 

LOL, this made my day. I wholeheartly agree.
No matter what the VM staff say, there must be some issues with the S'Hub. Otherwise why go to the bother of setting up a Beta Test Group and issue out firmware updates on a regular basis?
As far as my own experience with the S'Hub, all I can confirm is;
1 - The wireless is poor, when compaired to my Linksys Router.
2 - The upload speed is poor, when compaired to my old 256 Ambit modem
That's all I'm going to say on this argument. :angel:

Re: Superhub is nowhere near as bad as people say!
 

BTW i work for VM ;)

However i refuse to get drawn into the petty childish arguments that are being continued in this thread by some on BOTH sides.

Re: Superhub is nowhere near as bad as people say!
 

It's not childish, 3 superhubs I have had consistently reboot/drop wifi. My regular hub doesn't at all. There is a flaw in the superhub design. Folk on here are hailing it a success when it's obvious it's been a flop

Re: Superhub is nowhere near as bad as people say!
 

That's not my point, My point is the way people are talking to each other in this thread. Far as i am concerned there is or there is not a problem. In the end we will know the truth however we could at least act like adults in this thread instead of the way some are acting .

Re: Superhub is nowhere near as bad as people say!
 

Sirius you are right, I get frustrated tho when someone claims everything is perfect and tells me I am talking rubbish out of thin air. Ultimately I want the superhub to be better hence me signing up to be a beta tester, inconveniancing myself to plug it back in to test the firmware as well. I dont want it or VM to fail believe it or not.

I dont claim its a complete failure either, its clear on my line that the vmng300 is a bit problematic, I get bursts of packetloss and lag every now and then which is frustrating me, the superhub doesnt get these bursts but of course has its own issues which makes overall on the bigger picture the vmng300 the better device as its issues tend to be for short bursts only whilst superhub issues tend to be ongoing for me. I have a history of pushing companies to strive for better service for all customers, if companies arent pushed by their customers then they will make the mistake of sitting back and thinking everyone is happy.

I have gave an honest opinion and even told people if their usage is basic the superhub will be adequate, it tends to fail when used for things that are perhaps not default behaviour, but of course with VM enforcing this as the router for customer's to use they then have a duty to make sure it works for non default behaviour, a bridge mode would perhaps relieve them of that duty but it still isnt implemented 5 months after release.

So things like the denial pictures are to add a bit of humour to a frustrating situation.

Nopanic has a disclaimer stating what he posts is by no means official but wants what he says regarding feedback to be treated as such, I wont accept that but everyone else is welcome to accept it or not for themselves. I will continue to try and help people with their superhub issues on here unless of course forum staff tell me I am doing something wrong at which point I will stop.

Re: Superhub is nowhere near as bad as people say!
 

My hope is that the bridge mode is introduced sooner rather than later. It will at least give an option to those who wish to use there own router and that includes me as i use a Linux based router.

Re: Superhub is nowhere near as bad as people say!
 

Can I just state for the record, that I have never stated that the SuperHub has no problems - what I get concerned at is what appears to a problem with a minority of customers (albeit a reasonable number of them) is inflated into the proposition that the SuperHub is not fit for purpose for the majority of customers; and any disagreement with this proposition gets one bracketed with a "denial squad" - it's not black/white, it's fuzzy.

I decry the inflation of the problem, but do not deny that there are problems.

btw, some people don't help their case with the repeated use childish names like "pooperhub" and "superdud" - this reflects more on their level of emotional intelligence and maturity than anything else, imho.

Re: Superhub is nowhere near as bad as people say!
 

Little point is championing a device that is no longer issued by a company because it has been superseded by another device as it gets a bit like comparing vinyl to a cd.

Re: Superhub is nowhere near as bad as people say!
 

I refuse to call it a superhub as it's not super, far from it

Re: Superhub is nowhere near as bad as people say!
 

They should have found a better name for it really, V Hub or something. BT call their equivalent Home Hub, they don't try to make out its something its not - Super.

Re: Superhub is nowhere near as bad as people say!
 

They also allow you to use your own on Infinity without theirs being in the equasion!

BT's flagship Infinity supplied with HH3-Modem.

VM's Flagship 100Mb plooperhub.

From another post here.

https://www.cableforum.co.uk/images/...2011/04/52.jpg

Either that or support are lieing through their teeth again! Or the poster is telling porkies!

Re: Superhub is nowhere near as bad as people say!
 

I think one of the major issues with the hub that people can't deny is the woeful wireless. If you have all N devices or have the hub near the kit then you should be fine, but for those of us who are used to having their dedicated router be able to reach everywhere (and then some) then you will be in for a shock at how poor the range is.

I was lucky to have wifi in the kitchen (with the hub in the loft). But my old, and now my new routers are both capable of giving great speeds throughout the house, garden and most of the way down the street. This area dosent have a lot of nearby networks according to inSSIDer (1 other half decent one and 4 that barely register half of the time).

Even installers have complained about the wireless.

Re: Superhub is nowhere near as bad as people say!
 

how many wireless N routers on the market have no external antennaes?

Re: Superhub is nowhere near as bad as people say!
 

Oddly enough many Netgear models do.;)

Re: Superhub is nowhere near as bad as people say!
 

And most Netgear routers get reviews that contain the phrase "the range could be better".

A lot of the newer Linksys/Cisco consumer routers have internal antennae too and they are regularly credited with good range.

So its a Netgear flaw rather than an inability to have internal antennae and decent performance.

Re: Superhub is nowhere near as bad as people say!
 

And we all know vinyl is superior and is kind of making comeback

Re: Superhub is nowhere near as bad as people say!
 

Not really as many companies are now going down the download only route and vinyl is used mainly by dj's, try buying a turntable.;)

Re: Superhub is nowhere near as bad as people say!
 

You serious? Take a look at some of the release dates on some of these.

http://hmv.com/hmvweb/directQuery.do...dultFlag=false

As for turntables audiophiles tend to go for these

http://www.divineaudio.co.uk/hi-fi/t...35.html?page=0


Oh, and I have got a couple of turntables ;)

Re: Superhub is nowhere near as bad as people say!
 

Most people nowadays will just go to iTunes as it is quicker and more convenient and turntables cost money and take up space.

Re: Superhub is nowhere near as bad as people say!
 

So now you're changing the point you were trying to make :confused:

Re: Superhub is nowhere near as bad as people say!
 

Not really it is still a good comparison as vinyl is a retrograde step in most peoples eyes which compared to people saying you want a VMNG300 is very much the same but at least vinyl is manufactured albeit in small quantities unlike the VMNG300 which is now defunct.

Re: Superhub is nowhere near as bad as people say!
 

Unless you ring the CEO's office :erm:

Re: Superhub is nowhere near as bad as people say!
 

problem for your point is the vmng300's are still been supplied by ceo office on request. This is a good thing for your company so not sure why you trying to pretend it isnt happening.

vinyl is a work of art as well.

Re: Superhub is nowhere near as bad as people say!
 

Ah the old analogue v digital argument. Though I'm not sure how it applies to digital transmission medium:erm:

I expect if you make a CD the size of vinyl LP then you could improve the quality but how many people would notice the difference;)