New On Demand XL and L sub menus?
 

I've noticed there's an extra sub menu under On Demand menu on V+. It just has two entries, XL and L.

I thought this was just a temporary glitch, but it's been there since last week.

Why is this category here now and is it likely to stay?

Boz

Re: New On Demand XL and L sub menus?
 

No it does say it and I am on XL and when i look at the L pack it says not subscribed on the programmes ( that is on the TIVO BOX? ). I think that it may be here to stay as for them on the L package may look at the XL choice and think that it is much better:erm:

http://help.virginmedia.com/system/s...ice.controller

Re: New On Demand XL and L sub menus?
 

yes it will stay.it just means tv choice on demand is availaible for L subscribers,before it was not.Obviously L subscribers might not be getting everything availaible to XL subscribers.

Re: New On Demand XL and L sub menus?
 

You think it would know which package you were on and offer you the on demand service you are subscribed to. Seems strange to offer the option of both when only one is accessible to any subscriber.

Re: New On Demand XL and L sub menus?
 

How entirely rubbish. And it would have been useful if VM had explained this, rather than let the user's puzzle over the new menus.

Roll on TiVo.

Re: New On Demand XL and L sub menus?
 

It's the same on Tivo, so the earlier post says. That seems a bit daft as all those customers must currently be on XL anyway.

For other boxes it makes sense, let them see what content they are missing on L.

I agree it's always better to explain things though, if indeed they didn't.

Re: New On Demand XL and L sub menus?
 

It makes no sense for me on XL on V+. I don't want to know what I would miss if I downgraded. Am I really going to browse into the L menu and compare the contents with what's in the XL menu, make a list of the things that are missing and then go "oh no, I'm going to miss all these programs"?!?!?

VM... this is absurd! It's extra remote button presses and pointless. Stop it now.

Re: New On Demand XL and L sub menus?
 

As an XL customer if you try and access the L menu it tells you you aren't subscribed. Very strange I think.

Re: New On Demand XL and L sub menus?
 

I understand why it dosen't make any sense to you but I bet it makes sense to VM.

I'm sure it's annoying too but I doubt the L and XL OD menus are going to change anytime soon.

At least L customers get some TVC content so think of them!!, seriously though perhaps it's a limitation of crappy liberate. I remember those stupid pop ups telling me about services I had subscribed to for ages.

I'm a bit surprised it occurs on Tivo as well though.

Re: New On Demand XL and L sub menus?
 

It's unfortunately the way the menus work, they aren't dynamic, however the content listings are

So the boxes have to show both L and XL

I'm sure if Virgin had the choice, it would only show the appropriate menu for the tier you are on

Re: New On Demand XL and L sub menus?
 

That makes no sense. If the content listings are dynamic, then it should work without the XL and L menus.

So did on demand only work for XL and above? Wow.

Re: New On Demand XL and L sub menus?
 

I can't see what the fuss is all about; just press XL if you're on XL and L if you're on L.

Hardly brain streching.

Re: New On Demand XL and L sub menus?
 

I'm puzzled by the complaint too. :)

Re: New On Demand XL and L sub menus?
 

It's only come up as a complaint in our household because we have a VHD box in the kids' room. He was attempting to get on to the on demand stuff but was getting confused. Not a major complaint really but it does seem a strange thing to have to do if everything else is dynamic.

Re: New On Demand XL and L sub menus?
 

Some people make an art of complaining..;)

Re: New On Demand XL and L sub menus?
 

Thanks, you're so kind.

The XL L caused me, my wife and our child confusion while trying to find stuff to watch. Was L a subset of XL, or was XL just the extra bits that weren't in L?

I'm a software developer, and if we had this kind of entirely unnecessary menu structure in our product we wouldn't get away with it.

Re: New On Demand XL and L sub menus?
 

Surely most people know what package they are on though? :)

Re: New On Demand XL and L sub menus?
 

DF, you've missed the point or not read my post. If VM think it's acceptable, ok, I won't make a fuss.

Re: New On Demand XL and L sub menus?
 

I guess it depends how old the child is ;)

Seriously though it wouldn't be a problem for me but I can see why it might be a bit confusing for some people.

I would politely say it isn't ideal.

Re: New On Demand XL and L sub menus?
 

How can it be confusing?.its very simple.If you are XL you select XL,if L select L.Everything that is in L is In XL.Its L what has not got the full listings,the idea is anyone on L will then enjoj the tv choice on demand and then upgrade to XL to get more channells and more on demand etc.Simple,and im not a software developer.

Re: New On Demand XL and L sub menus?
 

Explain it? It's hardly a mensa puzzle is it?

Re: New On Demand XL and L sub menus?
 

Is that speedtest result a mensa puzzle :)

How do you get those upload speeds, I thought it was 10mb on the 100mb package?

Very impressive all the same.

Re: New On Demand XL and L sub menus?
 

My Virgin business line :D

Re: New On Demand XL and L sub menus?
 

Oh right.

Thought I was getting confused too!

Re: New On Demand XL and L sub menus?
 

Sorry mate, I'm not saying you don't have a point, I just don't see it being a real issue :)

I guess it makes less sense to XL subscribers as they get all the content already.

It works as a barker for L customers to upgrade to XL too, I guess.

---------- Post added at 12:35 ---------- Previous post was at 12:34 ----------

Kids tend to be very smart when it comes to things like that, in my experience! :D

Re: New On Demand XL and L sub menus?
 

Nice.jib e. but.missed the point.again,

How about lets put more sub menu navigation on, like for your name, or your region or your BB package or other stuff that is completely irrelevant to me as an XL customer. That would equally be understandable, but pointless and annoying to the user.

OK, I'll withdraw confusing, but still assert it's pointless and bad UI design (that's the point I was making about being a software engineer.

---------- Post added at 13:21 ---------- Previous post was at 13:12 ----------

Forget it. I'm obviously absurdly, ridiculously and entirely wrong on this. Note to self, don't quetsion the V+ menu system.

Re: New On Demand XL and L sub menus?
 

I think you've pointed out a limitation in our software though :)

Re: New On Demand XL and L sub menus?
 

Personally, I haven't had a problem but it is bad design to put a pointless option on the menu (pointless at least for XL customers). As for people always complaining - it might be better to look at it as constructive criticism that will help VM improve the service.

Re: New On Demand XL and L sub menus?
 

IF you read through these forums regularly you might possibly find that there are people who have some really awful situations with their VM services and it takes some effort and time for them to be sorted out.
Then there are those who seem to go out of their way to find issues to complain about.
It does tend to make one a little weary and possibly cynical at times.;)

Re: New On Demand XL and L sub menus?
 

Agreed. I personally see it as a complete non issue. After your first visit to that menu, you know exactly where to go next time. The really smart people probably worked it out on the first visit :D

Re: New On Demand XL and L sub menus?
 

Puzzle over the menus ... you must know what tv size your on so what do you have to puzzle about:rolleyes:

Re: New On Demand XL and L sub menus?
 

Wow, like I say, don't question the menu.

Re: New On Demand XL and L sub menus?
 

O dear - time to unsubscribe to this thread

Re: New On Demand XL and L sub menus?
 

You could always try one, if that doesn't work, try the other


To be fair, I wasn't sure how it worked, I didn't know if the content had been split so that the L menu contained the stuff that everyone could watch, and the XL menu contained only the XL exclusive content

Re: New On Demand XL and L sub menus?
 

Something simiar may be coming for music on demand as the trails for playlists now have small print saying the skipable function is only available for XL customers.

Also at the bottom of the menu there is a notice for L customers telling them to press red for an explanation about the changes to TV Choice