Would I be allowed to take the TV package out
 

Got told I may be out of work in the next few weeks as my current workplace is expected to go into administration.

As I am currently into 1 month of a new 12 month contract for the following

XL TV (Sky Sports Collection + HD)
Extra box upstairs
10mb broadband
unlimited calls (inc line)

I currently pay £81.50 p/m for all that


Would I be allowed to take the TV out (both rooms) without Virgin charging me as I will still be with them in the Broadband & Phone servies?

Any help will be great !!!

Re: Would I be allowed to take the TV package out
 

Unfortunately if you were to disconnect the TV completely, and you are outside the Money Back Guarantee period, then you will be charged an Early Disconnection Fee to remove the TV

However you might be able to downgrade your TV service to the minimum possible and probably disconnect the additional STB without triggering the EDF

Re: Would I be allowed to take the TV package out
 

I'm really sorry to hear that Winkle. I hope things work out for you in the coming months.

In regards to your post I've always wondered about this myself.

If you lose your job, and can prove it, surely companies that offer things like TV or mobile contracts long term need to act wisely on the basis that you are facing genuine hardship? If Virgin don't help you I'd seek help from Citizens Advice or a Solicitor who works on a no win no fee basis. In this economic climate companies who are not seen to react favourably when a customer is facing genuine hardship due to a change in employment status are seriously frowned upon. I know because I'm dealing with this issue on a daily basis through my work at the moment.

Good luck and keep us posted!

Re: Would I be allowed to take the TV package out
 

Sorry to hear that mate , I hope things work out for you. :)

Re: Would I be allowed to take the TV package out
 

Could we get a qualified answer to this.I can see a future where a fair few people are going to be made redundant and will need to cut their outgoings.

Re: Would I be allowed to take the TV package out
 

Sky Sports and movies is only a 1 month contract, you can get rid of that

Re: Would I be allowed to take the TV package out
 

I can only say what the options are based on the Terms and Conditions. Any variation would be down to whether Virgin would be prepared to make an exception based on the circumstances.

Re: Would I be allowed to take the TV package out
 

Thanks for that Ben let's hope they do , especially for reliable long standing customers.

Re: Would I be allowed to take the TV package out
 

So perhaps we need to push VM about the issue?:erm:

Re: Would I be allowed to take the TV package out
 

Not sure what you mean?

I appreciate that people are in difficult circumstances, which is why it's always worth discussing the situation with Virgin.

However, legally, any customer with them did agree to the terms and conditions of contract, which include EDFs.

You can't start picking and choosing the bits of the contract you want to follow when it suits you.

Re: Would I be allowed to take the TV package out
 

Let's hope they are flexible, this is going to happen more and more this year and services like VM's will be amongst the first to get reduced when families feel the squeeze.

If they are not flexible they will just end up with thousands of defaults.

Re: Would I be allowed to take the TV package out
 

It's usually the opposite actually. During hard times TV companies actually do better, it's cheaper to stay in and watch the TV than go out, so whilst outgoings on entertainment are slashed, spend on TV either remains or actually increases. It's only when families have cut all else that can be cut do they turn to cut down on TV.

Re: Would I be allowed to take the TV package out
 

If they are still working I would agree.

This guy has said he is losing his job, as are thousands each week. We are dealing with cases like this hand over fist right now.

If you physically haven't got the money to pay all your bills there will be things that come way ahead of pay TV like utility bills.

Re: Would I be allowed to take the TV package out
 

Sorry wasn't meaning you in particular.Was musing out loud because VM must be seeing an increase and they must have been discussing it somewhere in management.

But as you say it will have to be a case by case situation at present.

Re: Would I be allowed to take the TV package out
 

What kind of proof would Virgin Media need that a customer is being honest about their circumstances when they come wanting out of a contract for less than their contract terms state?

Re: Would I be allowed to take the TV package out
 

I'd say a copy of the letter of redundancy from the customers employer would be fine. Alternatively a letter from the Citizens Advice Bureau with a copy of the letter of redundancy which verifies the authenticity of the customers claim.

Re: Would I be allowed to take the TV package out
 

Can't see that changing to be honest.

Re: Would I be allowed to take the TV package out
 

It's a real shame but sadly companies are going to have to deal with many more cases of financial difficulties in future.

Let's hope VM are as understanding as their many creditors have been with them over the years and show some flexibility.

Re: Would I be allowed to take the TV package out
 

Somehow I don't see how the two are comparable

Unless of course it was an excuse to have a sly dig at Virgin Media.

Re: Would I be allowed to take the TV package out
 

Somehow I didn't expect you to ;)

Re: Would I be allowed to take the TV package out
 

Virginmedia will be as accommodating as any other company in similar circumstances.

The first thing the OP should do is get a copy of any letter from his employer stating that he is being made redundant.

In the meantime tomorrow I would call in on 150 and choose the option "Thinking of leaving us" as that is Customer Relations and explain to them what has happened and see what kind of agreement you can get from them, you need to give up the Sports package and HD, 2nd box and unlimited calls to lower any monthly outlay.

Do not worry as they will do their best to help you with this issue, please let us know how you got on.

Re: Would I be allowed to take the TV package out
 

How much is the early disconnection fee and is this the same for all products ?

Re: Would I be allowed to take the TV package out
 

Re: Would I be allowed to take the TV package out
 

There was some previous dialogue about a maximum for this. Is this still the case and what is the maximum total early disconnection fee?

Re: Would I be allowed to take the TV package out
 

Not sure at the moment to be honest

Re: Would I be allowed to take the TV package out
 

...but surely easy to fake - I have a GIF of my employers logo and could quite easily mock up the rest.

Re: Would I be allowed to take the TV package out
 

They can always ring the company for confirmation if they think the is a need to confirm.

Re: Would I be allowed to take the TV package out
 

Easier to just not let anyone out of contract

Re: Would I be allowed to take the TV package out
 

Are you staff?

Re: Would I be allowed to take the TV package out
 

I can't help thinking that more VM customers are likely not to upgrade or go for a new contract if they think there is a chance of them being made redundant and then having to pay out large sums to downgrade or leave.

Out of interest how do Sky deal with the same situation?

Re: Would I be allowed to take the TV package out
 

For every genuine person there will be a chancer, hard one

Re: Would I be allowed to take the TV package out
 

As far as I know exactly the same. If you are under a minimum term there is an EDF to pay