Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Reading through the forums it's clear that some people aren't happy with the TV service Virgin provide.

What puzzles me is why people complain but do nothing about it. People are always drawing comparisons between the content SKY provide and the content they currently receive from Virgin. HD channels seems to be one of the most emotive issues.

The point of this thread is simple, why are people who are unhappy choosing to stay with Virgin even though they are unsatisfied with the content / service being provided?

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Why did you leave out the I'm perfectly happy with Virgin Media option? :)

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

In my case i chose sky originally as i have been given permission from my housing association for a dish on my flat, but the dish would have to go on a pole to go just over the blocks roof in front of me,sky had four attempts at this sending youngsters around despite my having told them i needed a pole put up at height,i took four half days off work for appointments each time sky failed to send the right people and i lost holiday.

In the end out of frustration i phoned NTL and went with them now virgin media,the annoying thing also apart from my wasted holiday was an offer had just ended on sky and ntl which was for sky sports free for a year promotion due to skys performance i misssed out,after i had ntl installed sky rang me up about a week later and said if i still wanted to go with them,the orignal installation firm they gave the job to had now been dispensed with they would send better intallers around now if i wanted, my reply well its a family forum.:mad:

Hence i have been with NTL/virgin media ever since and am quite happy at the moment with sky sports Red Button on the way.:)

And i would now miss VOD if i left hence i opted for this on the vote.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

My main reason is if I did leave to get the extra HD channels two months down the line Virgin will add another 10 HD channels lol. I'm giving them to the next footy season to add at least ESPN America! Or my TV side to going to sky!

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

because the question is aimed at people who are not happy with their tv services not people who are happy.

Adding your option to the poll would give false results and would ruin any statistical equation made at the end

I stay for the BB and get M tv free. I was on XL for the VOD but then HBO went and so did my interest

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Broadband is the one reason why have not left so far, I am staying put for the time being. No doubt if I did leave to get the extra HD channels VM would add the promised extra channels. I am due to get infinity in my area within the next few months, if this happens I will give serious consideration to leaving, if no new HD channels are added.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Where's the "I don't want to pay BT £130 to get a landline installed" option? :D

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Unfortunately, if you are happy, you can't vote, so you can't see any results.....

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

I feel most people are comfortable with the idea of buying all of there services from one supplier namely Virgin, in most cases people don't want Phone from BT, TV from SKY and broadband from Virgin!

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

But don't other companies offer triple play ?

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Click on "View Poll Results" at the bottom right hand corner.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

They do ,but if you want to get the best BB its VM at the moment, I personally cannot afford to mix and match.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Whoops!!!

I've started a few votes before, I just assumed everyone could click on View Poll Results if they didn't want to vote. Is this option is only available to me, and not everyone else?

Is there anyway I can change this? Some interesting results so far;)

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

l only stay with Virgin because we are not allowed a dish on the side of the house, its as simple as that, l do not have a go at Virgin just for the sake of it.
Virgins track record in the last year boils down to broken or vague promises in which they have fail to deliver on many fronts and then we have the mighty Tivo fiasco which is still ongoing.
Virgin need to look after their existing customers far better than they are currently and if they don,t l suspect they will lose many more customers to Sky.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Maybe an alternative poll should be set up for people happy with VM services, questioning what it is that is keeping them as a customer?

---------- Post added at 11:59 ---------- Previous post was at 11:58 ----------

I can click on it.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

I must admit that I do agree with some of your views Denphone, as much as it pains me:D

Personally I'm locked into a contract with Virgin with 7 months to go. If Premier Sports fails to arrive, and there isn't a jump in HD channels, I'll be looking to join SKY. The only problem is a large tree in my way, I'll need to get the dish in my garden, or on my chimney. That's what's put me off SKY so far.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

BT are doing free installations when you take phone line and BB



---------- Post added at 13:05 ---------- Previous post was at 13:05 ----------

you can even see the vote logged off lol

---------- Post added at 13:06 ---------- Previous post was at 13:05 ----------

Hugh was not correct in what he said


We often see people saying why isnt there such and such a response but as is in this case you are asking those who are not happy with the tv. If you were asking "why do you stay with virgin" then there are many many possible responses missing. But its clear by the responses you offered how you were asking the question :) to many answers especially ones irrelevent to the question makes any statistical conclusion inaccurate

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Max broadband speed on a BT line in my steeet is rated at 6.9mb doesn't really compare with 50 (soon to be 100)mb does it. If Sky phoned me up tomorrow and said we can give you optical broadband, would you like our tv over virgin you would say yes wouldn't you.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

If and when the Digital Economy Act gets sorted and implemented you are going to see massive shifts. People who use the internet for downloading music, TV programmes, films and games won't care as much about speed, they'll go to providers who are prepared to protect their anonymity. Alternatively if the Digital Economy Act is implemented and is then enforced to the letter by all internet providers, there's not too many homes in the UK that legitimately need 100mb. I've got 50mb and in my house it's not uncommon for the PC, laptop and Ninentdo Wii to all be on line at the same time. I was able to do this with 20mb no problems. I guess the point I'm trying to make is that it won't be too long until Virgins broadband speeds are fairly useless to the masses. Once people realise they don't really need 50mb, or 100mb they might start turning to SKY even with their inferior internet speed.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Maybe in the future companies like O2 , Talk Talk , Sky , Orange etc will have access to BT's FTTC offering upto 40 mb .

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

What winds me up about virgin is they have so much potential but dont seem to want to do anything about it they have the tools to do this broadband tivo and capacity for channel and more on demand content come on virgin pull your finger out !!!!!

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

The first year they turn a profit and still everybody is still coming down on them? They have had debts the last few years and they have done well with the HD and also the OD content.

So could you imagine what it would be like if they had the same money at their disposal as SKY/BT.

OK rant over.

http://www.addemoticons.com/emoticon...icons04212.gif

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Strange, i thought 100mb speeds where needed to stream Full HD film to one room, why your daughter listens to spotify whilst video skyping in another room, whilst your son is blowing the crap out of everyone on call of duty whilst using his head set to wind all the yanks up..., you wouldn't manage all that on a copper bt line at peak times. Problem with people like you is you instantly accuse people of being pirates, this is supposed to be a digital revolution, not an economy and if i wanted to constantly stream a 24bit 96khz uncompressed sine wave into my house for the rest of my life, so long as i was prepared to pay for it a company would provide it and no f'ing government would stop me.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Can we all calm down as this is getting to much about tech for me as i am a muppet when it comes to this :p::confused:

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

You mean the results might be less skewed?

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

What? Who was I accusing of being a pirate? And what do you mean "people like you"? I was actually kind of agreeing with your point but from a different angle.

In fact don't bother answering. It'll undoubtedly be just another ignorant post.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

I used to live in Hull, which is an uncabled area. During the last 15 years I lived there I had Sky, from the analogue days through to Sky+. When I moved into a cabled area my curiosity made me get Virgin rather than Sky just to see how it compared. I could always give it a year and then revert to Sky if I wasn't happy.

I was awed by the On Demand and Catch Ups services. I found them top notch, and to add to it all, there was the TV channel line up which took all the channels from Sky which were worth watching.... Filtering out all the rubbish that showed quizzes (name a dog, come on... just one dog could win you £25,000... give us a call and you could be talking to me....), teleshopping and girls on sofa channels. It was a TV service made in heaven for me.

There was the Sky Basics dispute which was a bit of a bind being without the leading multichannel station. But that was solved after a year or so, and once again Virgin was way ahead of Skys offering.

However this year it seems Virgin aren't interested in TV anymore, they sold the channels they owned, of which most got closed down by Sky, and since then it's been like a sinking ship. MTV Classics, MTV Shows were removed despite the fact they continue on Sky. CBS launched CBS Action and CBS Drama which remain missing from the Virgin line up. Sky replaced the channles they had closed that formerly belonged to Virgin, with SKy Atlantic... another channel that failed to appear on Virgin, and soon we see the launch of Sony, another high profile TV gem which will sit high up in the portfolio of the Sky EPG, and which will also be missing from Virgin. In short this year we have lost Channel 1, Bravo, MTV Classic, MTV Shows and Pop. These have been replaced by True Entertainment, while the high profile new channels have passed us by.

I am staying with Virgin because of the Catch up at the moment, but I am quite actively thinking about switching back to Sky, and if things don't change soon it won't be a hard decision.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

currently i am paying sky+vm,I would prefer to just be with vm but got to say i am disappointed at the lack of new channels(Especially HD).My half price deal runs out with sky in june/july and i was going to consider my options,However i won a tivo in the raffle so vm have got me for another 12 months at least.I hope in that time they improve the tv side otherwise i will then recluctenly consider moving to sky altogether again

---------- Post added at 22:55 ---------- Previous post was at 22:54 ----------

well said

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

I left VM due to their poor channel range in my opinion , as much as I like Tech the STB just delivers content to you. I have no regrets after switching to Sky and will probably move my BB and phone over when they are out of contract. VM BB is far superior to Sky however my ADSL2+ estimate is 9.5 - 11 mb which will do for me until Sky can use BT's fibre product.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

That pretty much sums up our position, We have recently canned XL TV but kept M TV for catch up and got Sky+ HD.

VM has great broadband, great catch up but we finally concluded it was time to bypass the middleman, pay for HD and get a the other channels we wanted rather than wait for deals to be done.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

41 votes? Says it all really - the majority are happy with the VM TV. Shame that wasn't an option to vote for that.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

I would expect that to be the case on a Cable Forum :D

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Actually, people tend to come here (initially) because they have a problem, so I would have thought the opposite.

Perhaps it's somewhere in between?

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

True but forums are always places for FANBOYS as well LOL :D

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

There is no way you can actually determine that from the results. :)

Dont forget that many people dont have VM TV (like me) and many just wont see this thread or cant be bothered to vote.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

What amazes me more is this thread was not started by one of the whinge twins ;)

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

:D I was inspired by their comments in the Coming Soon thread. I was hoping to get to the bottom of why people complain over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over again without actually doing anything constructive about it.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

:LOL: Indeed

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Simple, they think if they complain in a forum that has nothing whatsoever to do with Virginmedia as it is independently owned and run that Virginmedia will see posts from say 10 people in the main and say "You know what these 10 are right so lets not worry about the other 4 million customers and listen to them instead"

As that is going to happen in the real world.

Even when recognised Virginmedia staff post on here they quite often get shot down in flames because they are unable to tell them more than is known in the public domain and are sometimes even accused of lying.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Well said:D:D:D

---------- Post added at 16:58 ---------- Previous post was at 16:56 ----------

Too true as I have seen this numerous occasions while been a member of this forum and others. I will not do it as I know what it is like not been able to spill your guts about new things.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Or people twiddling their thumbs til TiVo finally makes it's way into their hands! Even I'm starting to twitch.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

very bitter view there dude diddums lmao

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

Not voting on this one- as someone else said I'm happy with Virgin,don't fancy the dark side anyway.

Re: Why do you stay with Virgin, even if you are unhappy with the TV service?
 

None of the poll options are a valid excuse for constant moaning. Not really sure how people can justify paying money to VM for a service they don't like for any of those reasons.