Vmng300
 

I had an interesting call from retentions a few minutes ago.

As some of you may know I'm due to go to BT Infinity on 4th April.

As a non-gamer my requirements are mostly upload speeds and BT Infinity was the cheaper option for me, along with free install and free calls.

After a long call with retentions and expressing my opinion of the plooperhub I now have the surprising option of the following.

Don't let the install engineer take my modem (remove and hide it if necessary), let him install the plooperhub, disconnect it and experiment with the VMNG300 to see if it will achieve 100Mb speeds.

If so I can decide to carry on with VM, if not I carry on with the BT install on the 4th April.

From VM's stance so far I'm totally gobsmacked! I did not ring them, they rang me.

Happens on the 30th I will report back on my findings, I will put the modem through the paces as well!

Re: Vmng300
 

Not sure how they expect that to work

For a device to pick up the broadband, it has to be registered on the account. Once the SuperHub is installed it replaces the modem on the system meaning it won't work

No amount of 'experimenting' will help

Re: Vmng300
 

sweet, let me know asap dude because if that is the case I am going to do the same thing. I can't wait to get 100mbit but I want to keep my current modem and NEVER get the pooperhub

Re: Vmng300
 

They assured me that I could re-connect the VMNG300 after the engneer left and "experiment".

I don't really care as I can keep the BT Infinity install and cancel VM.

---------- Post added at 18:34 ---------- Previous post was at 18:31 ----------

So how have others been able to re-connect their modems when the plooperhub has gone toes up?

Re: Vmng300
 

It's not going to work.

If you are getting 100Mbit installed on the basis of what you were told in the original post, I would cancel VM now

---------- Post added at 18:35 ---------- Previous post was at 18:34 ----------

Because the SuperHubs have been take off the account and the VMNG300 put back on

That's not going to happen with 100Mbit.

Re: Vmng300
 

Ben,

The company you work for contacted me and what I posted is what I was told, advised, call it what you will.

You don't seem to realise I don't care! If it happens, it does and all well and good.

If it doesn't roll on April 4th!!!

Now what part of that don't you understand?

Re: Vmng300
 

sorry but I have to laugh, VM's staff on here, anything to do with the superhub is comical.

it has nothing wrong with it
it will never be replaced
no one will ever be authorised to use alternative equipment

I have never seen any past VM equipment defended with such effort before.

I guess you lucky pip you already have a vmng300 so as such it is easier for you to keep that then for a new customer to get one.

Re: Vmng300
 

Well Chrys I do wonder.

Ben is allegedly somewhat higher in the VM chain than others who post on here.

However I shy away from calling anyone a lier (doesn't look right! someone who tells lies!)

My original post was based on what I was told by UK retentions. As I said, I've nothing to lose. If the OP is wrong then Bye Bye VM!

The only reason I agreed to it was it gives me a 4 day window to see if it works!

When Ben gets his head round that he may come back or Nopanic may get out of his lab and tell me it's impossible!

Noanic likes having a go at me:D:D:D:D!!!!!!!!!!!

Re: Vmng300
 

It is the "Super" part that has them so adamant!

Re: Vmng300
 

Don't ever believe that if you go to BT Infinity you are stuck with their HomeHub!

Infinty comes with a modem!

Re: Vmng300
 

WTF are you waffling on about ?

Ben is right, the old modem will be disconnected when the tech puts the new modem on. There is always the chance something will go wrong and he'll have the old one left active .. but I wouldn't offer it as an option to a customer ..

Regardless of if you care or not, its rubbish.

Re: Vmng300
 

Wooooooooooooo, I rattled your cage!

So, what you have now said means you're rep's (in retentions) are misleading customers who wish to leave VM for whatever reason.

What I have put in the OP is what I was assured of, I realise you were answering Chrys's remark but would appreciated a response about my OP.

End of story was I told and advised true or false???????????????/

BTW nice to see you out of the lab!:D

Re: Vmng300
 

Yes it will work! Cos I am using VMNG300 modem and superhub both still working! The specialist tech put two registered mac address on my account.

Re: Vmng300
 

He had to surface!!!!!!!!!!!!

Re: Vmng300
 

:)

Re: Vmng300
 

I wonder why Nopanic is more interested in commenting on your supposed waffling rather than in the post?

I would've thought he'd have been straight down my neck!

Then again it may be because what I've been told is true???????????????/

Re: Vmng300
 

I seem to have got some attention following my comments on the privacy issue.

Re: Vmng300
 

Makes you wonder though Chrys.

Re: Vmng300
 

It will not work as the Superhub will be registered and active on your account instead of the VMNG300.

---------- Post added at 20:32 ---------- Previous post was at 20:31 ----------

No you are just in your own fantasy world and you know that is not true and nor is it possible.:rolleyes:

Re: Vmng300
 

masque you are trying to say its not possible for a registered mac to be updated on account. Because that is the only technical requirement for the vmng300 to work. Its a account configuration issue nothing else.

Re: Vmng300
 

You cannot just swap one modem for the other as the person Pip spoke to says they can as it needs to be registered on the account, so strange that they are sending an engineer out to replace the VMNG300 with a Superhub as it makes no sense.

Re: Vmng300
 

Except it's for 100Mbit which is Tech install only and is only sold via the SuperHub ;)

Re: Vmng300
 

well doh.

updating the mac is registering on the account.

I think you just been stubborn now which seems to be on par with VM's attitude on this.

I am going to go back to the whole VM process thing, process designed to make things diffilcult to make work for customers, a process that is desgined to not allow easy swapping of modems on accounts etc.

Whats so hard about registering a vnmg300, I am curious. Is it the computer system you have specifically blocks it (out of design choice obviously) or that staff have been told by manager's to not do it.

Comments such as.

"not possible"
"tech install only"

are not technical limitations, they are design limitations.

Re: Vmng300
 

But who is going to re add the VMNG300 modem back onto the account for him as any phonecall will go to the 100Mb ring fenced team and I doubt they will swap it over for him as they are 2nd line technicians, no 1st line agent will accept the call.

Re: Vmng300
 

That is what I was getting at earlier when I said it wouldn't work

Re: Vmng300
 

Do please read the above as I know who the 100Mb team actually are.

Re: Vmng300
 

read what above? I have read all your posts which none give the answer.

lots of posts saying it wont work, cant be done, all vague comments with no detail as to why. As all it is is registering a new MAC address.

VM is a funny company that apparently lots of things arent possible until.... you decide to cancel and suddenly they are possible as if by magic, strange that.

Re: Vmng300
 

I know which is why I am surprised at the person he spoke to telling him to keep the VMNG300 as no one will re add it to his account unless they want to get into trouble by not following process.

---------- Post added at 20:52 ---------- Previous post was at 20:51 ----------

Post 24 is as plain as day.:rolleyes:

Re: Vmng300
 

no it isnt, all it says is the team wont do it.

No technical explanation in that.

Why wont they do it? I know the answer but its taking a lot to get it out of you.

Re: Vmng300
 

Because the 100Mbit product is provisioned using SuperHub kit only

That is what Virgin have decided they want to do, so that is what all staff have to follow

Re: Vmng300
 

Thanks for confirming its not a technical limitation.

Hopefully pip gets the thing registered as promised which will prove the point when cancelling anything is allowed :)

Re: Vmng300
 

Because they want 100Mb to use Superhubs as they can bond the channels better than the VMNG300, also I fully expect any 100Mb 2nd line agent to refuse to swap them over plus if the swap has been done as per process the old modem may drop out of the inventory which will prevent it going back on the account.

But all we need to do is wait until Pip gets his Superhub and then we will find out exactly what happens when he rings up to get the VMNG300 put back on the account as that will be the acid test.

Re: Vmng300
 

Except the registration of equipment on the account has got nothing to do with Customer Relations

To register the VMNG300 back on the account it would have to be done via TSC, and they know that 100Mbit is via the SuperHub only so won't do it

Re: Vmng300
 

OK let me clarify further.

I presume retentions should know, to an extant, what can and can't be done. VM empoyees can take it from here.

I was told, rightly, that they had to send out a tech to do the install for 100Mb.

I was told that he would bring a superhub for that purpose.

I was told to make sure not to let him take my VMNG300 and hide it before if I thought necessary.

I was told that when he went I could reconnect my VMNG300 and carry on with that and experiment with speeds.

I DID say I don't really care as BT Infinity is being installed 4 days later and although it comes with a hub it has a seperate modem. (something to think about Ben)

I DID say I don't care if the above did not work but it was the option I was offered even after the rep putting me on hold and discussing it with his manager.

If it works then I will reconsider purely for the upload. If not then hello BT Infinity.

I care not one way or the other.

I will add I did NOT ring them, they rang me!

Re: Vmng300
 

I'm not having a go at you. The person that phoned you was 100% wrong in company proceedure and product spec

100Mbit is via SuperHub only. That's what the business decided, so that's what it is

Re: Vmng300
 

I know full well you are not having a go at me and do not take any comments in this thread as such.

What I am on about here is (as Masque said) the acid test as it really matters not to me as I am going to a service which offers a modem.

The 30th is going to be the acid test. Either it happens or it doesn't.

I've already said I don't care one way or the other.

It would be nice to see it happen though!:D:D:D

Re: Vmng300
 

when the 100mb was first released, one of the techs on this forum changed their line profile to 100mb even though they were on a vmng300 and in an area not upgraded for 100mb. this proves that the modem is capable of 100mb. whether or not they will add it to the account do not get me started on this, as i dont have a hand bag to fight with you lot.

by the way, i dont remember which vm tech it was but im sure it was one of the familiar faces who are posting in this thread. masque nopanic or someone like that

Re: Vmng300
 

My cage is fine ...

Sounds like the disconnect failed. Want to give me the MAC and I'll terminate it for you ? :D

You're right they should..

Yes, this is done to make sure the levels are correct.

Yes

Not letting him, he works for VM, the equipment belongs to VM, if he is under instruction to remove it, he may not leave the hub .. but probably wont be arsed with old modems.

No, the equipment will be disconnected if the install is done correctly.

seperate is spelt separate :D

They are both wrong.

If it works then the systems have been incorrectly used and you will have a service you are not paying for.

You do .. cause you posted about it ..

To sum up .. the old modem should be disconnected correctly from the billing account, if it is not done correctly, then there is a chance you could be left with two active modems, advising customers that this is going to happen as a sales pitch, is not only against process, its stupid, as if it doesn't work you're going to be even more annoyed.


Any questions :o:

---------- Post added at 21:53 ---------- Previous post was at 21:52 ----------

It was me .. I don't know if that was the example you mean, but I've done it. The fact that is works is irrelevant, VM want 100 on SH only.

Re: Vmng300
 

No-one has never said it wasn't. That's not the issue

Virgin's 100Mbit product, which includes what kit it's delivered by, is by SuperHub

Re: Vmng300
 

sorry i was trying to read quickly

between the bickering

Re: Vmng300
 

No bickering just us trying to tell it as it is nothing more, remember the fiasco of the same people trying to send you a VMNG300 and you have so far received what I expected you to receive all the wrong modems because it has not been sent specifically by the person who promised it.

Re: Vmng300
 

i read 2 pages of

i got told by the CS rep that i can

but you cant

i got told by the CS rep that i can

but you cant

i got told by the CS rep that i can

but you cant

i got told by the CS rep that i can

but you cant

i got told by the CS rep that i can

but you cant

i got told by the CS rep that i can

but you cant

i got told by the CS rep that i can

but you cant

i got told by the CS rep that i can

but you cant

i got told by the CS rep that i can

but you cant

i got told by the CS rep that i can

but you cant

i got told by the CS rep that i can

but you cant



bit boring

---------- Post added at 22:11 ---------- Previous post was at 22:10 ----------

masque nopanic and benmcr all say its not possible


so its not possible


to confirm..... not possible



that was NOT POSSIBLE!

Re: Vmng300
 

OK Nopanic, let me sum up (hopefully without spelling mistakes).

The company that you work for (and I am a customer of) called me shortly after I'd called them to find out the date my contract ended.

After a long conversation a representative advived me to do exactly what I've outlined in my OP after talking to his manager.

I do not care for myself as if it doesn't work I go BT Infinity on 4th April and my contract with VM ends 23rd April.

I do care about VM customers I leave behind, if BT proves to be better I will be reporting to the fact here.

No bickering whatsoever!

Re: Vmng300
 

When it comes down to money it looks a bit bizarre that a customer who already has capable equipment is given new equipment (costing VM cash) thats inferior to the one they already got. Not to mention its evident this policy is increasing churn as pip has clearly stated he will be leaving if it doesnt work.

If I was a shareholder of VM I would be asking the specific question why is cash been thrown away in this manner.

Re: Vmng300
 

good good good

we know that in most companies CS=BS and they sell you rubbish

three VM employees have told you not possible, im sure if it turns out to be possible they will all apologise, if you end up cancelling VM, you should be appologising to the three of them (and me for wasting my time)

i am interested in the quality of bt infinity so please let us know

...and by the way, put your hand bag away

Re: Vmng300
 

As I said let us know after the install if it is allowed or it goes belly up, I will not hold my breath but will be pleasantly surprised if it all goes well.

Re: Vmng300
 

I'll be truthful Masque, I expect it to go belly-up.

Why do you think BT Infinity is being installed on the 4th April? My contract ends on the 23rd!

I'm going to a more exciting place to live!!!!!!!!!!

Re: Vmng300
 

agreed masque.... the height of entertainment

now to go and stab myself through the eye to keep myself awake

Re: Vmng300
 

If you can get it closed as office only it should work. Ive never tried it but if you were to hit the super hub then re-hit the modem it might work.

All I know is the engineer wont leave the vmg300 behind for you to experiment as soon as he scans it it belongs to him and he is liable for it if it gets lost

Re: Vmng300
 

Then the reason to be told to hide it before install.

If he can't scan it he doesn't have it.

Re: Vmng300
 

craig it does go both ways.

examples are

1 - officially on 30mbit if got a superhub its not possible to get a vmng300, people have successfully done this, dispite staff saying not posssible.
2 - when 30mbit launched all these 3 kept saying there will be no discounts, but sure enough the discounts came and they were wrong again.

all the 3 are doing is saying company policy, however there will be instances where the odd staff member may not honour that policy or retentions/CEO office overule it for the sake of reducing churn.

Whether or not this scenario is one of those situations we have to wait and see, but I think saying pip should apologise is unfair I havent seen any of these guys apologise when they post rubbish.

Re: Vmng300
 

Except 30Mbit is possible with a modem by product design if you already have one. This is designed to support customers downgrading from 50Mbit - so at a push it is possible to do it if you don't.

100Mbit is an upgrade for everyone, so is only provisioned via a SuperHub

Re: Vmng300
 

If at any time I'm proved wrong I will apologise.

However if I'm told something by retentions which proves not to be the case I will not apologise on their behalf.



Wonder why they need to support customers downgrading fronm 50Mb?

Re: Vmng300
 

whoa i said appologise if they are wrong when the date comes

but not now

also, I know they send out vmng300's to replace superhubs, im getting one myself!!!
but for 50mb not 100

the vm staff say that the vmng300 cant be added to the 100mb so it cant
we will see

---------- Post added at 22:36 ---------- Previous post was at 22:35 ----------

this is becoming a lot like a telfordcable thread

Re: Vmng300
 

craig we know it can be added as one here has done it on his own account, we have already established it is not a technical limitation. It is simply company policy.

ben product design or not, its VM's company policy to not allow vmng300's to go to any customer who doesnt have an existing one regardless of tier. However customers via rententions and the CEO office have bypassed this policy successfully.

Re: Vmng300
 

If the modem is not present the engineer should charge you £50 for lost modem. Then report it lost which wipes the MAC off the system!

Re: Vmng300
 

in theory

Re: Vmng300
 

I cant get a hold of a vmg300 and im an engineer, so how can you get one? There are none at my local store for collecting equipment

Re: Vmng300
 

the CEO office are dishing them out based on demand and to to reduce churn. Thats how I am getting mine, but I been told I need to wait 10 working days as they waiting for new stock.

Re: Vmng300
 

OK then that leaves the option of telling then engineer that he must leave it and if he doesn't want to then he must ring retentions in my presence.

The option I've agreed is the engineer comes, puts the superhub in for 100Mb,,,,,,, goes and I put the VMNG300 back online. End of story! If that doesn't happen then I cancel 100Mb immediately. No Problem!

Re: Vmng300
 

Why? modems aren't collected now

---------- Post added at 22:57 ---------- Previous post was at 22:55 ----------

But you aren't on 100Mbit.

Even if Customer Relations and CEOs still have stock of VMNG300 modems they won't give you a modem on 100Mbit, because it's not part of the product and never has been.

Re: Vmng300
 

If employees can't agree what chance us customers???

Will you all get your act together please instead of posting conflicting information!

---------- Post added at 22:59 ---------- Previous post was at 22:58 ----------

Re: Vmng300
 

All of us employees ARE agreeing. You aren't going to get 100Mbit via a modem as it's not part of the product

Re: Vmng300
 

yep I am not on 100mbit but jb66 said he couldnt get any at all.

Re: Vmng300
 

Because he's not in CEOs

Installers can only install what they've been issued.

For CEOs to send out modems they will be taking them from regional stores which means the more they send out the less installers and fault techs will have them

Once the stock is gone, it's gone and no-one will be able to send them

Re: Vmng300
 

I CANT get any. I was asking how other folk are getting one. Also the charge relates to the engineers sheet of lost CPE. My stores sent them all back, maybe to the CEO office!!!!

Re: Vmng300
 

Seems like, for a communications company, Virgin aren't particularly good at it. I have a VMNG300 and Superhub, they can be swapped happily. The only thing that changes is the IP address and latency. Oh and reliability :p


In an attempt at re-railing this thread, here is my experience of moving off the damned superhub. I dont know if this is unique to me, but my connection is now massively better without the infernal device:

Last Thursdays Superhub:
[img]Download Failed (1)[/img]

This Thursdays VMNG300:
[img]Download Failed (1)[/img]

The difference is shocking. The Superhub is an awful piece of kit. It's even worse when you consider that last week the house was empty from 8am to 5pm, whereas there has been someone off this week so the connection would have been used. It is still not perfect, but that is down to VM's network not their CPE. Gaming certainly feels a bit better now though, as does browsing.

Re: Vmng300
 

So if I hide the modem as advised I get charged £50 even though VM don't collect them any more.

You say I don't

jb66 says I do.

I happen to know jb66 is a very good tech but you disagree and correct him, hence my saying agree between yourselves first.

Masque is the only one to have come out with any sense so far. The acid test is on the 30th. It works or it doesn't!

Re: Vmng300
 

If i was your engineer, i'd close the job down as complete without hitting the modem, request a manual hit after the job is closed and if 100meg came through happy days, if not, never mind... (Managers hate when an install doesnt go ahead)

I'm not risking having a lost modem against my name at my next meeting.

Good luck with your visit but personally I'd be back on the phone to retentions and demand the job should be closed as office only as there is no need for an engineer. There is nothing to do. Surely they can see your power levels from the call center.

Very curious to see how this pans out. If its easy to get a VMG300 on 100meg it will make my job alot less painful!

Re: Vmng300
 

Whether it's technically possible to get 100Mbit via a modem is neither here nor there

Virgin do not supply 100Mbit via a modem, it's a via SuperHub only. That's how the product is designed, that is what will be on the installers job sheet so that is what they will install

Re: Vmng300
 

So what would happen if, like me, you had one of those wonky accounts with both modem and hub attached? If I had 100meg would it take the config?

Re: Vmng300
 

Good point, there going in bin anyway, I know someone who charged a customer for water spilled on a SA4200. The same could be said for that I guess

Re: Vmng300
 

I'm curious as how it pans out. That's why I posted on here but I seem to have ended up arguing with staff as to how it's not possible.

If it is not possible I don't care! I'm fed up of saying that.

The bottom line is, either it does or it doesn't. If not BT infinity 4 days after and I'll still have my 50Mb connection with VM until contract ends on 23rd April.

I'm seriously not worried!

I was just told I can use my VMNG300 with the 100Mb service if I stayed, If not I don't care!

Re: Vmng300
 

yep but pip has said he will let the engineer finish this and then try and sort the vmng300 after he has left.

Re: Vmng300
 

Theoretically it should, but its not policy and I've never tried it. yet....

Re: Vmng300
 

Have no idea. If I was to guess then the modem would stay on the previous config until Virgin pick up the duplicate kit and disable it

Re: Vmng300
 

Your missing the point. He shouldnt have a vmg300 to try with as the engineer should take the vmg300 away.

Re: Vmng300
 

And if that is the case then the engineer will swap the modem for the SuperHub on the account, which means to re-enable the modem will require a call to TSC to do it, which they won't do because they know the only the SuperHub can be enabled for 100Mbit

They won't care what Relations or anyone else has promised, they will follow the product policy

Re: Vmng300
 

I just read in another thread they leave dir615's behind because they not reused, so why are they taking vmng's away?

Re: Vmng300
 

Engineers always take terminating equipment away such as modems or STBs, even if it's not reused. This complies with the WEEE directive

As the routers can be reused by the customer I would assume they don't fall under the same directive

Re: Vmng300
 

ok thanks for explanation.

Re: Vmng300
 

Because the tech has x amount of modems assigned to his tech. He issues them out and the old equipment goes on his tech. He then hands them to the store. Any equipment lost gets put on a report. Manager gives you a slap on wrist/disciplinary.

I've had standoffs with customers refusing to give me their v+ after I install a TiVo as they believe they bought the box for £49. Either I take it back or no Tivo!

Re: Vmng300
 

All I can say now is that no matter how good or bad the install tech is he will NOT take away my modem.

If he has issues with that after I've told him what I've been reassured of by other VM departments I will just send him away and cancel the install. He can either do it or not at all.

BTW engineers are known to take away routers as well.

Re: Vmng300
 

Ok, theoretically, lol, sorry..,

Could it be superhub only for 100meg as eventually it will be 6 downstream channels? I know vm dont like more than 20mbit per channel. What if virgin change 100meg to 8 downstream channels in say 6 weeks time, would that Knock a vmg300 off? If so an engineer would be called to replace your vmg300 with a superhub and you would be locked into a 12month contract? :)

There must be a Reason why the superhub can bond so many channels

Re: Vmng300
 

Virgin will expect everyone to be on a SuperHub for 100Mbit, so if they make changes to the number of channels used won't worry about it because any changes they make will be supported by the SuperHub

There is no process to swap 100Mbit customers from a VMNG300 to a SuperHub before they make any changes, because no-one should be on a VMNG300 and 100Mbit in the first place

Re: Vmng300
 

http://community.virginmedia.com/t5/.../414587#M43825

Whoops

Re: Vmng300
 

Never mind Whoops!

I've posted back and sent Rose a PM pointing out the issues.

To be quite truthful it does get tiresome when all you get from staff is VM expect etc.

Re: Vmng300
 

Why won't you accept that what you have been told is wrong (and personally I wold raise a complaint against the person)

To get 100Mbit Virgin require you to have a SuperHub. What you got told by the person you were phoned by is wrong

It's that simple

I've told you this. Nopanic has told you this. Masque has told you this. jb66 has told you this. Rose has told you this

It won't happen

Re: Vmng300
 

So what!
Have you not seen that I don't really care?
Your engineer who will call on 30thMarch will either do it or not!
If not he will be sent away!
You seem to have missed the whole point of this thread.

I know well it won't happen.

I know well it could happen if VM were not so fixated on the superhub.

I know full well the VMNG300 will do it.

I know full well VM won't.

I know full well that retentions said I could do it.

As has been said in previous posts that you "practically" run VM can you now see the point?

If not I can see where the problem lies.............................................. .:D

Re: Vmng300
 

So the point of starting this thread is what exactly?

Re: Vmng300
 

To show how VM treat their custmers with so much disrespect?

Re: Vmng300
 

We are talking about one agent who has offered something they shouldn't, that every other employee on here has spend the whole night saying they shouldn't have offered.

I am not defending the employee because he is 100% wrong, and what he offered you needs to be reported

What you were offered is not VM policy, is not part of the product and is not part of the training. So to say 'VM treat their customers with so much disrespect' is incorrect

Re: Vmng300
 

I'm sorry but you are wrong Ben, as I said before he referred to his manager. That in itself means it is no "one person".

I purposely haven't named the said employee as he went to his manager for guidance.


(either that or he put me on hold for fun!)

Re: Vmng300
 

In that case they both need to be reported

I was involved in the launch of 100Mbit and I can guarantee at no point was 100Mbit at launch via a VMNG300 modem authorised via any department or under any circumstance

Re: Vmng300
 

Wrong again Ben!

Sorry Ben looks like cross posting!

Re: Vmng300
 

Whatever

As you have obviously made up your mind, at this stage I give up trying to explain it

Enjoy BT Infinity

Re: Vmng300
 

Again sorry Ben, I'd already made up my mind before any of you're reps rang me.

If not I would not have ordered it surely?

I will hide the modem when your engineer makes a pointless visit (not my fault) and I will see if it works.

Took 7 pages for you to see I was leaving though didn't it?

Re: Vmng300
 

Nope, saw that in post 1

Re: Vmng300
 

I will leave this thread with this

Masque said the acid test would be..........

Let's see................

Re: Vmng300
 

Rose is 2nd line and therefore one of the 100Mb support agents as per my previous posts above even they will not do the swap as they know more than any 1st line agent that VMNG300 modems are not allowed on the 100Mb tier.

Virginmedia have made this the policy with regards 100Mb so regardless of the being a possibility the VMNG300 may work without any issues they do not want that modem on that tier.

Most Retentions agents and managers do not have any idea about how the system actually works and will not have even thought to call the 100Mb team for advice on this issue, because if they had we would not have this thread because the advice would never have been given to you about keeping the VMNG300 modem to try and re add to your account.