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-   -   VOD : Adverts on Music on Demand (https://www.cableforum.uk/board/showthread.php?t=33676132)

ian1969uk 23-03-2011 22:11

Adverts on Music on Demand
 
Is anyone else getting an advert for The Social Network film playing before every music video that's selected through On Demand?

jtaylor06 23-03-2011 22:27

Re: Adverts on Music on Demand
 
yes on wonderman by tinie tempah

macguru32 24-03-2011 19:12

Re: Adverts on Music on Demand
 
Yes but this is a very recent addition. A music video watched last week now has the added trailer. As an XL customer this seems unnecessary. For customers who pay for the odd music vid here and there, it shouldn't be too much of a problem. I often watch 10 vids or more a night and don't want to see the same trailer or advert.

spiderplant 24-03-2011 21:40

Re: Adverts on Music on Demand
 
This happened once before. it was a fault and quickly fixed.

essjay 25-03-2011 00:05

Re: Adverts on Music on Demand
 
This is not a fault, certain music videos now have an advert attached

spiderplant 25-03-2011 08:49

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by essjay (Post 35199081)
This is not a fault, certain music videos now have an advert attached

Yes, but if it's putting the same ad on every video, it's a fault.

I must say it's working fine for me. I've seen the ad twice in about 10 plays. How many videos did you watch, ian1969uk?

macguru32 25-03-2011 11:36

Re: Adverts on Music on Demand
 
Watched 4 music vids last night, all from the 'most played' section. 3 of them had the social network movie trailer at the beginning. This could become boring very quickly.

dajone 25-03-2011 11:44

Re: Adverts on Music on Demand
 
I am getting the same thing ads before video is played never had that on V+ now getting with last upgrade on tiVo.Whats the point in being XL and still getting ads..Kills the enjoyment of music on demand :mad::mad:

mikes12345 25-03-2011 13:08

Re: Adverts on Music on Demand
 
I noticed the ad this morning watched about 4 music videos, 3 of which had the Social Network ad. I want to use music on demand to listen to music not to watch adverts. I personally wish there was a way to create a playlist ... maybe one day? BTW also an XL customer.

steveh 25-03-2011 17:18

Re: Adverts on Music on Demand
 
It's bad enough having to constantly hit the mute button to get rid of the annoying barker channel sound when flipping through new videos, but to get an ad at the start of each one will just make everyone leave for YouTube.

ian1969uk 25-03-2011 23:10

Re: Adverts on Music on Demand
 
This is happening on all videos.

No comment from any Virgin staff?

spiderplant 25-03-2011 23:34

Re: Adverts on Music on Demand
 
I am VM staff, and so is essjay. We'll look into it.

As a test, please try Browse All -> Artist -> D -> Daft Punk - Around The World. Does this have the advert for you?

What town are you in?

okun69 25-03-2011 23:42

Re: Adverts on Music on Demand
 
I've just watched a couple of episodes of Pawn Stars on TV Choice and there were adverts for the Social Network at the beginning and END! of each episode.
I hope this is a fault as if this is the way of things to come on VOD i'm gonna start giving it a miss.

dajone 26-03-2011 07:14

Re: Adverts on Music on Demand
 
spiderplant did what you asked and no advert.... i am from Blantyre (Scotland) Uddingston area.I then went to most watched and tried lady gaga, advert appeared :(

jobbie8 26-03-2011 10:40

Re: Adverts on Music on Demand
 
Played Human by the Killers and had the advert and same again on Human Live version. I f they need ads on videos they should go on the end of them.

essjay 26-03-2011 16:05

Re: Adverts on Music on Demand
 
Adverts are now employed on majority of videos in most watched and any videos published by universal music.

ian1969uk 26-03-2011 16:45

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by spiderplant (Post 35199609)
I am VM staff, and so is essjay. We'll look into it.

As a test, please try Browse All -> Artist -> D -> Daft Punk - Around The World. Does this have the advert for you?

What town are you in?

No, this didn't bring up an advert.

It does seem to happen on all new releases and all most watched. Always the same advert for The Social Network.

I am in Middlesbrough.

Thanks

macguru32 26-03-2011 17:16

Re: Adverts on Music on Demand
 
Let's hope this is not a sign of new things to come from VM. Adverts before or after every VOD program or music video is pointless to an audience made up 100% of paying customers (I'm referring to the XL customers only). Surely we've already paid for the VM content and VM should not be having to resort to advertiser payments to help subsidise what we watch. Or is it simply a way of making more money while also bothering the hell out of VM customers?

Digital Fanatic 26-03-2011 17:32

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by macguru32 (Post 35199892)
Let's hope this is not a sign of new things to come from VM. Adverts before or after every VOD program or music video is pointless to an audience made up 100% of paying customers (I'm referring to the XL customers only). Surely we've already paid for the VM content and VM should not be having to resort to advertiser payments to help subsidise what we watch. Or is it simply a way of making more money while also bothering the hell out of VM customers?

VM like feedback, so if you are unhappy about something, then you should use the feedback form on the website.

Go to My Virgin Media and there is a Contact Us section

KenK 26-03-2011 22:47

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by macguru32 (Post 35199229)
Watched 4 music vids last night, all from the 'most played' section. 3 of them had the social network movie trailer at the beginning. This could become boring very quickly.

It HAS become very boring already.

---------- Post added at 22:47 ---------- Previous post was at 22:25 ----------

Quote:

Originally Posted by Digital Fanatic (Post 35199898)
VM like feedback, so if you are unhappy about something, then you should use the feedback form on the website.

Go to My Virgin Media and there is a Contact Us section

I thought I'd try that. I didn't know which section should I use?

General Enquiry -Changing my package / Leaving Virgin Media / Unwanted, malicious or nuisance phone calls / My contract with Virgin Media / Street cabinets: report an open door/damaged cabinet / The Virgin Media network: plant enquiries, planning and construction

0r

Complaint - Faults / My installation / Customer service / My bill / Report an Internet security concern / Complaints Code of Practice

Oh well, it's a Complaint - Fault.

Chad 27-03-2011 00:27

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by Digital Fanatic (Post 35199898)
VM like feedback, so if you are unhappy about something, then you should use the feedback form on the website.

Go to My Virgin Media and there is a Contact Us section

That's debatable. I've found that all of my recent feedback regarding Premier Sports have been completely ignored. Even the feedback were I've politely asked for a reply.

Why don't people stop watching music on demand for the month of April and submit feedback at the same time. A doubled pronged attack. If your feedback goes unanswered, the drop in viewing figures should send them a very clear message.

Cable TV is a luxury. The XL package is a premium product. Music on demand makes up part of the premium product. To me if you are accessing a music video through the service you should not be pestered by adverts. If this isn't an error then it's bad form by Virgin. Was any research conducted before the change was made to see how XL customers would feel about adverts being added to these videos or have Virgin just soldiered on regardless? I'd fully understand these adverts being added on lower tier packages but not XL.

jobbie8 27-03-2011 15:58

Re: Adverts on Music on Demand
 
the social network ad is driving my wife mad, its put her right off using music ondemand.

jonandmarkuk 27-03-2011 16:57

Re: Adverts on Music on Demand
 
I was really loving the music on demand feature and the adverts before each 3min video is doing my head in.
I'm doubt I would ever show it off to friends as they would question why I'm paying for something that has adverts on it.
My PS3 has a similar service and not once have I been forced to watch a advert before each and every advert.

I don't mind adverts on other on demand content, but having them on the music video's is just overkill and ruins the entire music on demand service. I would sooner let Tivo buffer a music channel and fastforward through the adverts than bother with the advert ridden On demand offering.

Just found a old thread on the Virgin forum http://community.virginmedia.com/t5/...t/false#M20942 and back then it was claimed it shouldn't be happening on the music videos.

I hope this is a case and not Virgin trying to sneek the adverts back on again.

---------- Post added at 15:57 ---------- Previous post was at 15:43 ----------

Quote:

Originally Posted by jobbie8 (Post 35200298)
the social network ad is driving my wife mad, its put her right off using music ondemand.

puts me off either, The Social Network is the sort of film I 'maybe' interested in watching when it's on for free. Constant adverts for it won't change my mind and make me pay for it.
How long before the filmflex movies start running 'trailers' before each film on demand purchase for the full 'cinema' experience ;)

jtaylor06 27-03-2011 18:10

Re: Adverts on Music on Demand
 
Adverts spoil music on demand, especially as the same one is played over and over again.

I can justify it, if there was some way to show adverts after a certain number of plays, similar to how Spotify plays an advert after a few tracks.

I remember a while back adverts were placed on music on demand and had upset many customers; adverts were then removed.

Digital Fanatic 27-03-2011 18:29

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by jtaylor06 (Post 35200357)
Adverts spoil music on demand, especially as the same one is played over and over again.

I can justify it, if there was some way to show adverts after a certain number of plays, similar to how Spotify plays an advert after a few tracks.


I remember a while back adverts were placed on music on demand and had upset many customers; adverts were then removed.

Totally agree.

wwe 27-03-2011 18:33

Re: Adverts on Music on Demand
 
don't tell me they brought adverts back again on MOD

dajone 28-03-2011 11:03

Re: Adverts on Music on Demand
 
Well they have ...ruins MOD but hey virgin have to make a buck....!!

muppetman11 28-03-2011 11:33

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by Digital Fanatic (Post 35199898)
VM like feedback, so if you are unhappy about something, then you should use the feedback form on the website.

Go to My Virgin Media and there is a Contact Us section

That's debatable DF.

Digital Fanatic 28-03-2011 12:18

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by muppetman11 (Post 35200665)
That's debatable DF.

It's like voting... if you don't say anything, then you have nothing to complain about.

Chad 28-03-2011 12:38

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by dajone (Post 35200649)
Well they have ...ruins MOD but hey virgin have to make a buck....!!

They've already made their buck when they take XL customers monthly subscription. I'd understand the adverts if they were trying to subsidise the service so every single VM customer gets the Videos for free, but they don't.

Drop the adverts for XL customers. Drop the 20p charge for everyone else and keep the adverts in for M, M+ and L customers.

It's simply greed, nothing else. I've submitted my feedback advising I don't expect to be bombarded by adverts on any video content being an XL customer.

muppetman11 28-03-2011 12:52

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by Chad (Post 35200713)
They've already made their buck when they take XL customers monthly subscription. I'd understand the adverts if they were trying to subsidise the service so every single VM customer gets the Videos for free, but they don't.

Drop the adverts for XL customers. Drop the 20p charge for everyone else and keep the adverts in for M, M+ and L customers.

It's simply greed, nothing else. I've submitted my feedback advising I don't expect to be bombarded by adverts on any video content being an XL customer.

Well said excellent points.

Chad 28-03-2011 13:16

Re: Adverts on Music on Demand
 
Something I should have asked earlier, do guys on M, M+ and L get these adverts too? If so I really can't see any justification for this. How do you feel about paying 20p to watch a music video with adverts?

I hate this type of thing. When I buy a SKY Box Office event, usually boxing, SKY have the cheek to show adverts between rounds, between fights, at the start of the show and at the end. I've paid £14.99 to watch the show, why hit me with adverts too? Maybe Ofcom should investigate TV providers placing adverts in premium content, content which the customers have already paid for. I'm surprised that SKY have never placed adverts during their movies on any of their movie channels.

dajone 28-03-2011 15:54

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by Chad (Post 35200713)
They've already made their buck when they take XL customers monthly subscription. I'd understand the adverts if they were trying to subsidise the service so every single VM customer gets the Videos for free, but they don't.

Drop the adverts for XL customers. Drop the 20p charge for everyone else and keep the adverts in for M, M+ and L customers.

It's simply greed, nothing else. I've submitted my feedback advising I don't expect to be bombarded by adverts on any video content being an XL customer.

Totally agree :clap: What i said just had a hint of sarcasm in it:rolleyes:

muppetman11 28-03-2011 16:02

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by Chad (Post 35200750)
Something I should have asked earlier, do guys on M, M+ and L get these adverts too? If so I really can't see any justification for this. How do you feel about paying 20p to watch a music video with adverts?

I hate this type of thing. When I buy a SKY Box Office event, usually boxing, SKY have the cheek to show adverts between rounds, between fights, at the start of the show and at the end. I've paid £14.99 to watch the show, why hit me with adverts too? Maybe Ofcom should investigate TV providers placing adverts in premium content, content which the customers have already paid for. I'm surprised that SKY have never placed adverts during their movies on any of their movie channels.

I think Sky show some advertising on Sky Anytime shows usually most of it is for there own products , just watched something on it and it had a short ad for the sky new iPad app.

---------- Post added at 16:02 ---------- Previous post was at 16:01 ----------

Quote:

Originally Posted by Chad (Post 35200750)
Something I should have asked earlier, do guys on M, M+ and L get these adverts too? If so I really can't see any justification for this. How do you feel about paying 20p to watch a music video with adverts?

I hate this type of thing. When I buy a SKY Box Office event, usually boxing, SKY have the cheek to show adverts between rounds, between fights, at the start of the show and at the end. I've paid £14.99 to watch the show, why hit me with adverts too? Maybe Ofcom should investigate TV providers placing adverts in premium content, content which the customers have already paid for. I'm surprised that SKY have never placed adverts during their movies on any of their movie channels.

I think Sky show some advertising on Sky Anytime shows usually most of it s for there own products , just watched something on it and it had a short ad for the sky news iPad app.

Bofrok 28-03-2011 16:16

Re: Adverts on Music on Demand
 
Has this been fixed? I haven't used the MOD section for some time and got the "MOD is free to all XL subscribers" message then played several videos from different catefories without any adverts.

spiderplant 28-03-2011 17:09

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by Bofrok (Post 35200905)
Has this been fixed?

Yes, it does seem to have been. :tu:

jonandmarkuk 29-03-2011 16:17

Re: Adverts on Music on Demand
 
It does look to be fixed, I guess it was either a bug or enough people have actually contacted them to point out how stupid adverts are on 3min music videos.
Lets hope they don't reappear.

Digital Fanatic 29-03-2011 16:20

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by jonandmarkuk (Post 35201486)
It does look to be fixed, I guess it was either a bug or enough people have actually contacted them to point out how stupid adverts are on 3min music videos.
Lets hope they don't reappear.

Might of just been a one-off promotion for that film?

jtaylor06 29-03-2011 17:57

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by Digital Fanatic (Post 35201487)
Might of just been a one-off promotion for that film?

I guess that makes some kind of sense. It was a very popular film, and having it on FilmFlex must have been great from a business perspective.
Promoting it probably was a good idea - but the reason it was so annoying was due to the constant repeating of the same thing (especially as several music videos will probably be chosen by the viewer)

ian1969uk 15-04-2011 17:06

Re: Adverts on Music on Demand
 
Well, adverts are back on New Releases, different one this time but still just as annoying!!

OLDGOLD 15-04-2011 17:50

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by ian1969uk (Post 35213781)
Well, adverts are back on New Releases, different one this time but still just as annoying!!

It's not just new releases. Each night this week I have been watching a fair bit of MOD and the ads appeared on most of them. Very annoying.

Someone posted a link on one of the threads where Cindy Rose was interviewed and I'm sure that she said that they had started placing ads with on demand content and the customer's have not voiced much opposition, so they are speaking to many more companies regarding exploring this as a potential 'money-making' oportunity. Something along those lines. I'll try and find it and re-post it, but if anyone knows what I'm talking about, please post the link. ;)

---------- Post added at 17:50 ---------- Previous post was at 17:45 ----------

I've found it! It's quite old though, actually, from December 2010 (didn't realise), but it perhaps explains why the ads are there. Here's the relevant part. The link to the full article is underneath..

VOD monetisation elusive
Thanks to the power of its cable network, which has already been offering catch-up TV in the lounge for a couple of years now, Virgin Media (NSDQ: VMED) is one of the biggest UK VOD TV providers. But, after a limited trial showing ads to those VOD viewers, there is still no sign of fully and formally introducing pre-rolls across the system, aside from around music videos.

“It’s been a slow, steady build because we want to get comfortable with the level of consumer tolerance,” Rose says. “But we’ve had very few complaints. We’re starting to get a lot more interest from the ad community.

“This is a service that does 75 to 80 million VOD views a month - I expect to finish the year with 900 million views. The VOD platform is the third BARB-rated channel on Virgin - to not monetise it in some shape or form would be a real miss for us. We’re finding that people don’t mind if it’s relevant advertising and there’s not too much of it.”


http://paidcontent.co.uk/article/419...-tv-explosion/

jtaylor06 15-04-2011 20:21

Re: Adverts on Music on Demand
 
Is it possible to add some code in the software that queries how many videos are shown in a certain amount of time?
i.e. If a person were to watch 30 music on demand videos in a space of half hour, it would show 2 or 3 adverts only.

ian1969uk 22-04-2011 11:32

Re: Adverts on Music on Demand
 
This is still happening. If Virgin don't remove the ads soon, I'll be leaving them. I don't pay £100+ per month to have to watch an advert before every music video.

Doz007 22-04-2011 13:35

Re: Adverts on Music on Demand
 
I just noticed this earlier this morning, very poor form from VM. It would stop me using Music OD all together if this is the way things are going.

I'm hoping this is just another 'error'.......

OLDGOLD 22-04-2011 17:09

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by Doz007 (Post 35219499)
I just noticed this earlier this morning, very poor form from VM. It would stop me using Music OD all together if this is the way things are going.

I'm hoping this is just another 'error'.......

Take a look at my post above. I don't think it is an error. It looks like it is something VM are purposely doing and appear to think that the customer doesn't mind. I suggest all who are unhappy about these adverts make a complaint to VM. If they get enough complaints, they will surely have to rethink their policy.

If people don't let them know of their disgruntlement, they will eventually extend the adverts to all areas of on-demand.

fixerman 22-04-2011 18:26

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by OLDGOLD (Post 35219645)
Take a look at my post above. I don't think it is an error. It looks like it is something VM are purposely doing and appear to think that the customer doesn't mind. I suggest all who are unhappy about these adverts make a complaint to VM. If they get enough complaints, they will surely have to rethink their policy.

If people don't let them know of their disgruntlement, they will eventually extend the adverts to all areas of on-demand.

I agree fully! Let them know how you feel about this stupid sneaky advertising! The more of us that complain the more likely they are to take notice.:wtf:

spiderplant 22-04-2011 21:02

Re: Adverts on Music on Demand
 
Bear in mind that advertising could help subsidise the service. Less advertising may mean higher prices.

jtaylor06 22-04-2011 21:18

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by spiderplant (Post 35219801)
Bear in mind that advertising could help subsidise the service. Less advertising may mean higher prices.

It would be nicer if they weren't repeated all the time, or was done after certain thresholds/criteria fulfilled i.e. view 3 videos, play ad, view 3 videos, play ad and so on.

OLDGOLD 22-04-2011 22:05

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by spiderplant (Post 35219801)
Bear in mind that advertising could help subsidise the service. Less advertising may mean higher prices.

Quote:

Originally Posted by jtaylor06 (Post 35219808)
It would be nicer if they weren't repeated all the time, or was done after certain thresholds/criteria fulfilled i.e. view 3 videos, play ad, view 3 videos, play ad and so on.

I understand what you are saying spiderplant, but the way it is at the moment is way too excessive. It happens on almost every video. Bearing in mind most videos only last 3 to 4 minutes, and the ads are usually the same one, it becomes very very annoying. And personally I would rather a pay a couple of extra quid a month for an ad-free service - this won't happen of course because I'm sure VM can make more money from advertisers.

jtaylor has a valid point, they should limit the ads, but I would say 5 videos minimum before the ad appears. Or even scrap them from the music on demand and put them around other programmes. If a program is 45 minutes or 1 hour long, then a few seconds of adverts beforehand isn't a major annoyance.

spiderplant 22-04-2011 22:19

Re: Adverts on Music on Demand
 
I agree the appearance of ads could be a lot better. More work needed!

ian1969uk 22-04-2011 22:25

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by spiderplant (Post 35219801)
Bear in mind that advertising could help subsidise the service. Less advertising may mean higher prices.

If this is the case, why didn't I see my prices fall when they started this?

jtaylor06 23-04-2011 01:05

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by spiderplant (Post 35219849)
I agree the appearance of ads could be a lot better. More work needed!

Put in a good word spiderplant ;)

kit1cat 23-04-2011 08:36

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by ian1969uk (Post 35219855)
If this is the case, why didn't I see my prices fall when they started this?

Wishful thinking, don't forget Virgin are about to introduce their 5th price rise in about 12 months. :mad:

ian1969uk 23-04-2011 16:01

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by kit1cat (Post 35220007)
Wishful thinking, don't forget Virgin are about to introduce their 5th price rise in about 12 months. :mad:

Oh I know it's wishful thinking, just making the point that I don't buy this 'ads keep subscriptions down' nonsense.

telegramsam 24-04-2011 12:08

Re: Adverts on Music on Demand
 
I have also noticed ads between music videos and also before a 4 on demand program. Very annoying even if it does help keep the price down

stevekite 24-04-2011 21:47

Re: Adverts on Music on Demand
 
I phoned up and reported this as a fault this morning.

The guy from india didn't seem aware of adverts being played before every music video, has credited me £5 off my bill next month and has escalated it to another team for investigation. He said they would probably call back within 5 days. I'll update you if that happens (won't be holding my breath).

My gut feeling tells me this is deliberate and if it is, that is enough for me to drop all my services with virgin and go back to sky. I can't tolerate ads that are this aggressive, my brain cannot cope with being hammered with yet more ads and I'm sick of corporates treating us like unintelligent drones. I couldn't care less about profits or "costs", personally I value my sanity.

Anyone else reported this or have a different answer?

pugface 25-04-2011 10:00

Re: Adverts on Music on Demand
 
I've logged this as a complaint through the website after reading the advice of other posters. It takes a few minutes to do but if enough people do it, hopefully VM will reduce the number of ads (I doubt they'll eliminate them!)

telegramsam 25-04-2011 11:20

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by stevekite (Post 35221208)
I phoned up and reported this as a fault this morning.

The guy from india didn't seem aware of adverts being played before every music video, has credited me £5 off my bill next month and has escalated it to another team for investigation. He said they would probably call back within 5 days. I'll update you if that happens (won't be holding my breath).

My gut feeling tells me this is deliberate and if it is, that is enough for me to drop all my services with virgin and go back to sky. I can't tolerate ads that are this aggressive, my brain cannot cope with being hammered with yet more ads and I'm sick of corporates treating us like unintelligent drones. I couldn't care less about profits or "costs", personally I value my sanity.

Anyone else reported this or have a different answer?

As annoying as the ads are it wont be enough to send me over to the dark side!

jobbie8 25-04-2011 12:46

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by pugface (Post 35221357)
I've logged this as a complaint through the website after reading the advice of other posters. It takes a few minutes to do but if enough people do it, hopefully VM will reduce the number of ads (I doubt they'll eliminate them!)

Me too. Just had a phone call from Virgin. Lady said that they have received lots of complaints this weekend about the same thing.

It is NOT a fault, but something Virgin is doing. My complaint will be passed on and changes could be made in the coming weeks.

jtaylor06 25-04-2011 12:52

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by jobbie8 (Post 35221486)
Me too. Just had a phone call from Virgin. Lady said that they have received lots of complaints this weekend about the same thing.

It is NOT a fault, but something Virgin is doing. My complaint will be passed on and changes could be made in the coming weeks.

If it was implemented better, then people wouldn't complain about it in my opinion.

stevekite 25-04-2011 18:28

Re: Adverts on Music on Demand
 
UPDATE:

I have just had a call back (another guy from India) who has confirmed this as a fault. Not surprisingly he said they had been inundated with calls about this.

This obviously contradicts another post in which the virgin agent suggested that this isn't a fault so I'm still not sure what to believe in all honesty. :confused:

Sounds like the left hand isn't talking to the right hand.

jobbie8 25-04-2011 20:05

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by stevekite (Post 35221906)
UPDATE:

I have just had a call back (another guy from India) who has confirmed this as a fault. Not surprisingly he said they had been inundated with calls about this.

This obviously contradicts another post in which the virgin agent suggested that this isn't a fault so I'm still not sure what to believe in all honesty. :confused:

Sounds like the left hand isn't talking to the right hand.

My call was from the complaints dept, and in england.

SwgLee 26-04-2011 14:23

Re: Adverts on Music on Demand
 
Put in a complaint myself yesterday via email and fair play to Virgin, about 5 hours later i got a phone call from them.

Unfortunatly, your right, the left hand does not know what the right hand is doing, as the person who rang me wasnt sure if it was an error or not and when i mentioned the press release from last year by Virgin, stating they will be looking at adding adverts he was not aware of it.

When your in the mood for some music it totaly degrades the service having to watch the same filmflex trailers over and over (or fast forward over and over). I fail to see why adverts for trailers are on the music channel as i have zero intention of watching a movie if i wish to listen to music.

Told the guy my cancellation stands but if they remove the adverts before my sub ends ill renew, although he kept trying to get me to tivo but told him i dont want gimmicks, i want content and advert free on demand stuff

ian1969uk 27-04-2011 19:37

Re: Adverts on Music on Demand
 
Emailed a complaint and this is their response:

Thanks for your comments about advertising appearing in and around our music on demand content. I am obviously saddened to hear that you, a valued customer of Virgin Media, disapprove of what we are doing in this area.

Perhaps it would help if I gave you some context to the decision we made to deploy advertising within on demand in the first place? As you know, Virgin Media has an unparalleled choice, range and depth of on demand content, ranging from catch up services from all of the terrestrial broadcasters through to a comprehensive library of music videos, and unfortunately the acquisition costs associated with such premium content have risen substantially over the last few years.

In response to the increasing costs of content, we recently decided to introduce a carefully controlled amount of advertising into the various on demand content genres featured on the Virgin Media service. With the views and opinions of paying customers like yourself uppermost in mind at all times, we will continue to keep downward pressure on the advertising levels deployed wherever possible. As an illustration of this point we are running a single advert before music videos and substantially less advertising around TV type on demand programming than that seen during the equivalent conventional "live" broadcast airing, and of course will continue to enable our customers to fast forward through advertising should they so desire.

On balance we believe that the on demand service that we offer, including a controlled amount of advertising, continues to offer fantastic value to our customers.

I do hope that this helps.

Thanks and regards,

Cindy

stevekite 27-04-2011 21:59

Re: Adverts on Music on Demand
 
Cheers for posting that Ian.

You will all have you own opinions, but I have to say that I'm not happy with that at all.

"A single advert before music videos"... nope, that won't be for me ta. I'll make do without it because for me I can't tolerate a "controlled" dose of filmflex adverts and this is after yet another bill increase this month. I totally despise adverts so I can't make use of that service any more. I'll actually save some money by going back to sky now my exchange is enabled for sky broadband so I'm off to place my order and its two fingers to virgin.

I won't miss the ads, and that sluggish box with software maintained by complete amateurs. The tv guide is a joke.

jobbie8 28-04-2011 08:31

Re: Adverts on Music on Demand
 
We've stopped using Music OD, an advert every 3-4 mins (average length of a song) is too much and its the same bloody ad! Virgin need to get a grip.

Sugar Kane 28-04-2011 08:44

Re: Adverts on Music on Demand
 
I am glad this has been noted. Having to fast forward an advert for the whole series of 30 Rock really wound me up. If we wanted to watch adverts, we would watch live tv.

kit1cat 28-04-2011 10:17

Re: Adverts on Music on Demand
 
Virgin is fast becoming an expensive luxury, I always said I would not pay over £30 a month for TV, I am now paying £30.50 and the music on demand is becoming unwatchable. time to leave?

stevekite 28-04-2011 10:49

Re: Adverts on Music on Demand
 
Just booked my sky install and told vm to poke it. The women didn't sound surprised even after offering me 3 months free service. Sorry chaps, you're missing the point. I wouldn't have it for free because I can't stand adverts. Ads are everywhere now and even finding their way onto my mobile phone. Enough is enough.

Also found this article whilst looking around for other comments...

Virgin Media viewers positive about on demand ads

Link

Own up then, who in here has been positive about this?!?

NathanBookham 28-04-2011 17:33

Re: Adverts on Music on Demand
 
With me it always skips to track 2's data service, when it is playing track 1

jtaylor06 28-04-2011 19:39

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by NathanBookham (Post 35224653)
With me it always skips to track 2's data service, when it is playing track 1

Intended as a way to stop you skipping ads as easily.
Obviously it can be flawed by pressing skip forwards, then skip previous

Gavin78 28-04-2011 21:16

Re: Adverts on Music on Demand
 
60 years in the future and we might not even care about tv any more.....I'm just waiting for the holodeck to appear.

Although I can image 5 min adverts as you enter the room lol

OLDGOLD 28-04-2011 22:43

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by Gavin78 (Post 35224841)
60 years in the future and we might not even care about tv any more.....I'm just waiting for the holodeck to appear.

Although I can image 5 min adverts as you enter the room lol

Maybe they'll invent blipverts like on Max Headroom. A quick 3 second burst of adverts might be tolerable. :D

OLD BOY 29-04-2011 12:27

Re: Adverts on Music on Demand
 
I don't mind having an advertisement on before a VOD programme if this helps to make the system viable, but I don't think they should be putting an ad on before every single video that you call up.

Unfortunately, guys, it seems that we will be left with a choice in the end - either put up with the adverts or pay for the service. Nothing comes for free, and if we want more and better content, we will have to do one or the other, methinks.

jobbie8 29-04-2011 21:03

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by OLD BOY (Post 35225095)
...but I don't think they should be putting an ad on before every single video that you call up...

Its ridiculous, who at Virgin thinks this is exceptable? The same ad every 3-4 mins:mad:

Stopped using Music OD a week or so ago, the ads put me right off and the final straw was when I got Tivo, it has no search option for Music OD.

jobbie8 22-05-2011 12:01

Re: Adverts on Music on Demand
 
We havent used Music OD for a few weeks, today I tried again, on Tivo, and every video I've played has NO ads at the begining.

This is great! Have Virgin listened to us? Hope the ads on Music OD have gone for ever!

scotmac 22-05-2011 17:18

Re: Adverts on Music on Demand
 
Just played "murder on the dance floor" for grandaughter and had the filmflex advert. So some are still lurking on the TiVo.

OLD BOY 22-05-2011 17:24

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by ian1969uk (Post 35223806)
Emailed a complaint and this is their response:

Thanks for your comments about advertising appearing in and around our music on demand content. I am obviously saddened to hear that you, a valued customer of Virgin Media, disapprove of what we are doing in this area.

Perhaps it would help if I gave you some context to the decision we made to deploy advertising within on demand in the first place? As you know, Virgin Media has an unparalleled choice, range and depth of on demand content, ranging from catch up services from all of the terrestrial broadcasters through to a comprehensive library of music videos, and unfortunately the acquisition costs associated with such premium content have risen substantially over the last few years.

In response to the increasing costs of content, we recently decided to introduce a carefully controlled amount of advertising into the various on demand content genres featured on the Virgin Media service. With the views and opinions of paying customers like yourself uppermost in mind at all times, we will continue to keep downward pressure on the advertising levels deployed wherever possible. As an illustration of this point we are running a single advert before music videos and substantially less advertising around TV type on demand programming than that seen during the equivalent conventional "live" broadcast airing, and of course will continue to enable our customers to fast forward through advertising should they so desire.

On balance we believe that the on demand service that we offer, including a controlled amount of advertising, continues to offer fantastic value to our customers.

I do hope that this helps.

Thanks and regards,

Cindy

I, for one, completely understand the need to have advertising on video on demand. Clearly, the service needs to be paid for and unless VM makes the maximum use of VOD on its service, they will not have the incentive to provide good content on it.

However, an advert at the commencement of every single 3 or 4 minute long video is excessive. When you first go into the search, it could show one or two adverts, but then leave you uninterrupted for all subsequent searches in that session. They could also put in an advert at the beginning of the Playlist content and at the beginning of a concert, for example. That would be acceptable.

However, an advert at the beginning of each individual short video is over the top and is causing a decrease in viewing. This is not good!

OLDGOLD 22-05-2011 18:36

Re: Adverts on Music on Demand
 
They could have adverts playing in the mini tv screen whilst you are searching for your content. I'm not talking the current stuff advertising what's on their own music on demand, but proper commercials.

OLD BOY 22-05-2011 18:58

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by OLDGOLD (Post 35242781)
They could have adverts playing in the mini tv screen whilst you are searching for your content. I'm not talking the current stuff advertising what's on their own music on demand, but proper commercials.

Yes, that's a good idea, and also they could have ads on the search screens as well. There is plenty of opportunity for making money without upsetting everyone too much.

kit1cat 22-05-2011 20:37

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by OLD BOY (Post 35242723)
I, for one, completely understand the need to have advertising on video on demand. Clearly, the service needs to be paid for and unless VM makes the maximum use of VOD on its service, they will not have the incentive to provide good content on it.

We are paying for the service, I am paying £30.50 for the XL tv package. Virgin might sat it's free for XL customers but I consider it to be part of the package I am paying for.

DaBoz 23-05-2011 00:28

Re: Adverts on Music on Demand
 
I pay my subscription, I pay the licence fee, watch adverts in-between commercial channels, product placement, individual show sponsorships, adverts in the TiVo discovery bar, adverts for film flex in the mini view while I'm browsing on demand films...

How much more does my tv want from me?

yorkshireborn 23-05-2011 01:26

Re: Adverts on Music on Demand
 
im sick of seeing filmflex ads at the begining of every song i want to see

scrap the ads or scrap music OD

SwgLee 23-05-2011 08:26

Re: Adverts on Music on Demand
 
Agree. Had the trailer to Tron 7 times on 8 videos in a row. Sick of it and ive all but stopped using music on demand now. heading Sky's way soon as on demand was 1 of the features Sky couldnt offer me (music) but now its ruined with non stop bombardment of adverts so may as well get Sky

DaBoz 23-05-2011 16:06

Re: Adverts on Music on Demand
 
I raised the complaint as recommended on this forum. But the response came back that there's no chance of changing the pre-ads.

We tried, we failed. Family won't be using MOD again.

OLD BOY 23-05-2011 18:54

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by kit1cat (Post 35242889)
We are paying for the service, I am paying £30.50 for the XL tv package. Virgin might sat it's free for XL customers but I consider it to be part of the package I am paying for.

Yes, but we are suffering with lack of content. Some record labels are not part of the arrangement with VM, so we are missing out. Madonna is a good example of a top artist that we cannot see because VM don't have the resources to pay the price demanded.

kit1cat 23-05-2011 19:53

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by OLD BOY (Post 35243492)
Yes, but we are suffering with lack of content. Some record labels are not part of the arrangement with VM, so we are missing out. Madonna is a good example of a top artist that we cannot see because VM don't have the resources to pay the price demanded.

The last time I looked there was 100's of video's to choose from, hardly a lack of content. I would of thought the record company's/artists would be queuing up to have there material advertised for free. If people see a video they like it could lead to them buying the cd/dvd, perhaps virgin should be charging the record company's for including there artist video's.

jobbie8 23-05-2011 20:12

Re: Adverts on Music on Demand
 
You can buy Madonna videos on M+ for 20p for 24hrs. I blame Warners for asking too much to make their artists videos free to view, but now we have Youtube on Tivo, which I've been using because of the ads on Music OD. I played some more videos today and only came across 2 ads. So maybe Virgin have removed some??

telegramsam 24-05-2011 13:03

Re: Adverts on Music on Demand
 
Personaly I rarely watch music on demand because there`s so little choice of my favourate music. The ads however are very anoying and now I don`t watch any videos at all.

amgard 24-05-2011 20:38

Re: Adverts on Music on Demand
 
Seeing the same advert (Filmflex in my case) at the beginning of every video I chose was bad enough, but when the ad finished and the video started there was no audio for about 5 seconds on many of the choices.

I am also paying for this service but quite frankly it is unfit for purpose!

devilincarnate 24-05-2011 20:46

Re: Adverts on Music on Demand
 
I can not see what the problem is? If you watch Music videos on say VEVO you get the adverts at the beginning of the videos?
What they could do is say right when you start in music on demand you will get a video at the start of the first video and then every 3 to 5 videos. This is just IMHO:erm::erm:

muppetman11 24-05-2011 21:09

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by devilincarnate (Post 35244262)
I can not see what the problem is? If you watch Music videos on say VEVO you get the adverts at the beginning of the videos?
What they could do is say right when you start in music on demand you will get a video at the start of the first video and then every 3 to 5 videos. This is just IMHO:erm::erm:

Yes but VEVO is free to use , XLTV is not.

devilincarnate 24-05-2011 21:12

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by muppetman11 (Post 35244279)
Yes but VEVO is free to use , XLTV is not.

Not fully true as you have to pay for you internet connection:erm:

muppetman11 24-05-2011 21:17

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by devilincarnate (Post 35244284)
Not fully true as you have to pay for you internet connection:erm:

But most people have an Internet connection anyway so really not comparable :D

alwaysabear 24-05-2011 21:27

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by muppetman11 (Post 35244286)
But most people have an Internet connection anyway so really not comparable :D

Vm are just trying to have their cake and eat it. :(

devilincarnate 24-05-2011 21:39

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by muppetman11 (Post 35244286)
But most people have an Internet connection anyway so really not comparable :D

Yes but they still pay for it even if they have it already:erm:

macguru32 24-05-2011 21:42

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by amgard (Post 35244257)
Seeing the same advert (Filmflex in my case) at the beginning of every video I chose was bad enough, but when the ad finished and the video started there was no audio for about 5 seconds on many of the choices.

I am also paying for this service but quite frankly it is unfit for purpose!

Same here, saw the same trailer 6 times out of 6 music videos watched. On every video the first 5 seconds were silent, tried rewinding but still no luck. There appears to be a glitch in the transition from the trailer to the video which affects the audio. Have given up now on what used to be a 'killer' VM feature for me. As an XL customer I don't want to see adverts. Can't believe how VM have managed to ruin something that just worked perfectly before.

devilincarnate 24-05-2011 21:57

Re: Adverts on Music on Demand
 
OK it seems that now a-lot of customers out there are not happy about the adverts on the Music on demand section. But is this the correct time to get out the pitchforks and torches and vilify VM. They are a company trying to make money and if this is one of the ways that they are able to do it all the best to them.

I'am ready for all the flak that I'am about to receive about this post, Buthttps://www.cableforum.co.uk/images/...2011/06/15.gif

https://www.cableforum.co.uk/images/...2011/05/14.gif

amgard 24-05-2011 22:17

Re: Adverts on Music on Demand
 
As I said the fact that every video I watched the other night carried the same advert followed by an absence of audio of the thing I was trying to watch was monotonous and frankly very poor service.

It has nothing to do with VM earning revenue, because that level of service will actually generate bad experiences and ultimately drive custom away.

Let us remember that the advert in question was for Filmflex - so a self-referential advert. Do VM really believe that this sort of spamming will endear them to me??

alwaysabear 24-05-2011 22:26

Re: Adverts on Music on Demand
 
Quote:

Originally Posted by devilincarnate (Post 35244304)
OK it seems that now a-lot of customers out there are not happy about the adverts on the Music on demand section. But is this the correct time to get out the pitchforks and torches and vilify VM. They are a company trying to make money and if this is one of the ways that they are able to do it all the best to them.

I'am ready for all the flak that I'am about to receive about this post, Buthttps://www.cableforum.co.uk/images/...2011/06/15.gif

https://www.cableforum.co.uk/images/...2011/05/14.gif

People will vote with their feet , if they get fed up with what they are paying for they will go else where.


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