Superhub Firmware Beta Test
 

Got my beta firmware today.

No difference whatsoever from the original one. It kept my settings, but im sure if I did a factory reset, ip flood detection would be disabled by default

Cant wait for the bridge mode beta test, should be soon. I think because im registered for this test, I automatically go onto the bridge mode test.

Anyone else on the beta? noticed any difference?

Im going to give it a good thrashing at the weekend, ill forward 10 ports :shocked: and see if the superhub :Yes: or :fit:

Ill do a factory reset as well, and see whats changed on the default settings

Re: Superhub Firmware Beta Test
 

What is your version number?

I PM'd them but never had anything back from them.

Re: Superhub Firmware Beta Test
 

I PM'd them and got no reply, but the firmware version changed this afternoon to

V5.5.2R24T2

Re: Superhub Firmware Beta Test
 

yes same here, but had no communication from anyone, nowhere to provide feedback to etc.

same for other trialists?

what I will probably do is disable DMZ at some point this week and test out the port forwarding.

Re: Superhub Firmware Beta Test
 

Oh hey, mines been done too.

Guess this was it: Mon Jan 10 20:39:57 2011 Critical (3) Resetting the cable modem due to docsDevResetNow

Re: Superhub Firmware Beta Test
 

No that was in january. The firmware update was this week

Re: Superhub Firmware Beta Test
 

Derp, didnt even look at the date just the monday!

But yeah, mines definitely gone up to V5.5.2R24T2. Odd that it dosent show up in logs.

Re: Superhub Firmware Beta Test
 

Same here, notice my VPN to work go down about 18:10 and "Resetting the cable modem due to docsDevResetNow" in the event log. Might be coincidence, but superhub hasn't crashed since!

I did offer my services for the trial but didn't get a reply so assumed they didn't want/need me!

Cheers
Grim

Re: Superhub Firmware Beta Test
 

This firmware version will probably never see the light of day. Probably more a test to ensure some of the features work and then the bridge mode functionality that they have promised will be integrated into the next iteration.

Re: Superhub Firmware Beta Test
 

Spoke too soon, hub crashed at 03:15 this morning, anyway hoping to have an old '50meg' modem delivered in a couple of days so lets see if that cures the problem.

Cheers
Grim

Re: Superhub Firmware Beta Test
 

how did you get one of those?

Re: Superhub Firmware Beta Test
 

As we have never been able to send out VMNG300 modems I expect that you will receive a standard modem instead.

Re: Superhub Firmware Beta Test
 

whats a standard modem?

Re: Superhub Firmware Beta Test
 

Mine updated at some point overnight to: Software Version V5.5.2R24T2

Nothing in the log to show the download though although found this post on the vm forum.......

Re: Superhub Firmware Beta Test
 

The commander-in-chief got fed up of ongoing issues we've got (well mostly she's got!!) and banged a nice email to the CEO. Reply came very late last night apologising for letting us down and saying they would pass it to a person in the office to help.

This morning I spoke to a nice chap who suggested trying a 50 meg modem to see if it's the superhub or something else to blame. I was sceptical about availabilty, but he said the CEO's office have a secret stash and he would put it in the post himself today, and should be here by Friday.

Lets see what arrives!!

Cheers
Grim

Re: Superhub Firmware Beta Test
 

Let us know if you actually receive one as the has never been an option for us to send one out and when some agents have promised a customer one they invariably receive a standard modem.

If you receive one it should look like this one below.

https://www.cableforum.co.uk/images/...2012/11/34.jpg

Re: Superhub Firmware Beta Test
 

Will let you know. I'm not going to give specific details, but the guys email says he's part of the CEO setup with an address in Manchester. He gave us his extension number, and when I phoned a well spoken polite lady asked who was calling and put me through to him. Without meaning any disrespect it was not your normal contact with VM experience. (The lady who answered the phone should do the "Welcome to Virgin Media" recordings on 150/151 - she sounded so much better!!)

Cheers
Grim

Re: Superhub Firmware Beta Test
 

I hope you get one just interested to see if it turns up, I can guess which department and office you spoke to which was probably Wythenshawe.

Re: Superhub Firmware Beta Test
 

Those on the beta firmware have received a message telling them the secret location to the beta feedback forum

From the responses it would seem that the packet loss with ip flood detection has been resolved and that the issue affecting browsing with firewall enabled is resolved

The admin on there, mark Wilkin I think, replied to a post which asked for changing of dns servers and support of dyndns by saying. We are focusing on modem mode first and modem mode is to take priority. He also said that things like this would be added when they have sorted modem mode out

It all seems exciting. I'll let everyone know any more things I find out from the special red carpet forum for beta testers (what I'm allowed to anyway)

Re: Superhub Firmware Beta Test
 

I miss that modem so much (the best beauty!) better than superhub.

Re: Superhub Firmware Beta Test
 

Then why didn't you stick with a service that allowed you to keep it?

Re: Superhub Firmware Beta Test
 

They won't re-activated it again!

Re: Superhub Firmware Beta Test
 

Great news eh? Because of course if the modem mode is fine, then stuff like DynDNS (mostly the sort of thing advanced users want) can be neatly handled by a third party router.

I wasn't informed I was considered for the test - in fact the first I knew of it was when Mr Wilkin said "can't send the upgrade to your Super Hub" earlier this evening. As I'd dropped in my old rig again I quickly swapped the Super Hub back in and told him it was good for an upgrade attempt tomorrow as per his request.

A little disorganised but still, looking forward to seeing if the stability is improved or not! I have been setting up a NAS these past few days, so streaming video (open ports to Win7 FTP server) should represent a good test, as will VNC.

Re: Superhub Firmware Beta Test
 

IPflood and firewall turned on here - with no obvious impact, didn't stop the hub crashing just after I went to bed though! Bit of a pain when you've got stuff scheduled over night.

Not many people posting in the secret forum yet, so I wonder how many of us are on the trial?

Cheers
Grim

Re: Superhub Firmware Beta Test
 

Probably find theres a small pocket of you. There will also be internal and staff testing going on in parallel.

Re: Superhub Firmware Beta Test
 

Looks like very little has changed. Lots of annoying things still present, and it appears there's a new bug which has been introduced with this trial build. Disappointing, but at least I can report faults directly to VM now.

Re: Superhub Firmware Beta Test
 

whats the bug you have

i know neither my laptop or my phone can find the wireless

Re: Superhub Firmware Beta Test
 

by the way I have already retested without DMZ and that bug still exists I'm afraid.

I only disabled DMZ about an hour ago so didnt even last that long.

Re: Superhub Firmware Beta Test
 

Well the pre-existing problem with static DHCP leases rebooting the unit persists, but until I powered on/off it also confused a static IP with one I'd already given a DHCP lease to even though no static IP was set on the PC in question. That's the best I can explain it.

I'll get on to testing port forwarding (see if it drops within a few hours) and IP flood/firewall is back on, but that'll be later as I'm setting up my old main PC as a NAS/P2P server. It's complicated!

Re: Superhub Firmware Beta Test
 

well the port forwarding is almost certianly a culprit.

before when I tested I rebooted the superhub between tests. This time I didnt touch the static dhcp so no rebooting was needed, to enable I simply moved my cable from the dir615 to the superhub, disabled the dmz and added the port forwards. I then found a torrent and tested with that. Within an hour the pings were jacked.

I then swapped the cable back, enabled the dmz again and removed the port forwards, what was interesting was when I removed the torrent port, it took about 30 seconds to apply the change, as if something got clogged up and flushed out, immediatly pings started working after that without a reboot.

Re: Superhub Firmware Beta Test
 

Going by my experience, yours and some of the tentative stuff on the hidden VM forum it seems like this upgrade probably isn't. Still, I'm glad to be part of the testing now so I can have at the bridge mode version later.

---------- Post added at 20:17 ---------- Previous post was at 19:15 ----------

Nope, this thing is still junk. IP flood/firewall improved, pretty much everything else annoying including reboots after every static DHCP lease added are still there. Wireless still drops and disappears out on LAN transfers, and even when it works is notably slower than my DIR-615 running DD-WRT r14929. Couldn't even manage a 3.1GB DVD VOB file (an old disc from 1995 when average bitrate was lower).

Written my first report on VM's hidden firmware test forum. Hopefully I can help get this thing half-decent... if they listen to me and the other folks pointing out the issues, that is. ;) :D

Re: Superhub Firmware Beta Test
 

well the changelog is brief lets say, it does seem any updates on VM firmware are always going to only address 1 or 2 issues at a time only. They appear to be taking a very cautious approach to firmware changes.

---------- Post added at 20:31 ---------- Previous post was at 20:26 ----------

I read what I think is the post you made there, some good points.

The one that stands out is that it seems the superhub lan/wireless side of things was only tested to work on broadband speeds, ie using the router for the internet but not tested enough to handle heavy lan activity eg. copying files between machines.

Re: Superhub Firmware Beta Test
 

Seeing how they "listened" to the folks doing the first beta tests before the Superhub was even released, I know what I'm expecting...

---------- Post added at 22:53 ---------- Previous post was at 22:53 ----------

Just wait until it gets used for the "Up to 400mbps" internet connections it was designed for...

Re: Superhub Firmware Beta Test
 

I know I'm taking the thread off topic, but modem arrived yesterday by special delivery and it is a VMNG300, was unboxed, but was shrink wrapped and had protective covers on the gloss black surfaces. Now if only the flipping thing would connect.... technician coming tomorrow anyway so fingers crossed.

From the postcode it is an office block in Wythenshawe, any info on what they do there?

Cheers
Grim

Re: Superhub Firmware Beta Test
 

That would be Complaints and CEOs

Re: Superhub Firmware Beta Test
 

Cheers Ben

Re: Superhub Firmware Beta Test
 

Good news grim. I have one on the way also, my min ping on thinkbroad tester has gone from 14ms to 25ms, and i have no idea why. Dam superhub not compatible with Cisco UBR's as we have here in Norwich.


Sorry this is o/t also. apologies

Re: Superhub Firmware Beta Test
 

You should have been able to ring Quickstart on 0800 953 9500 in order to have it activated as we need your new MAC address on your account.

Good to see that you actually got the modem you wanted, soon they will be as rare as hens teeth.

Re: Superhub Firmware Beta Test
 

Good to know you *can* still get a VMNG300 standalone modem if you push hard enough and get to the right department. Slightly less worried about the whole Superhub situation now, since I know what I'll be doing if my VMNG300 needs to be replaced.

Re: Superhub Firmware Beta Test
 

That's if they have any left. If it's come from Complaints or CEOs then they'll only have a smalll number, and will likely run out sooner rather than later

After that it's SuperHubs only

Re: Superhub Firmware Beta Test
 

I had a partial result today after sounding off a 2 page letter of complaint with all the problems I have had with the superhub so far (a total of 22 hours). Had an email back from the CEO (although likely just someone monitoring the email address) saying it would be sorted. I have given them the ultimatum of putting me back to 10M and my old modem or sending me out a VMNG300. we shall see what happens

James

Re: Superhub Firmware Beta Test
 

Latency here (Leicester) went up between 11am and just after 2pm today. No new F/W on the SuperHub.

Re: Superhub Firmware Beta Test
 

Hi all,
I have also had nothing but issues with the new superhub 30mb service low wireless speed 0.5mb-2mb and poor signal.
Just wondering if i did manage to get a vmng300 modem is that a better setup keeping it with my linksys wireless n router? or will the superhub be better once its fixed (if it ever does get sorted)
Regards
J

Re: Superhub Firmware Beta Test
 

I'd say if you got the ambit vmg300 then use a standalone as the new firmware hasnt really address the wireless issues. But as with all things, eventually the bugs will be fixed and then perhaps the superslug will be a good bit of kit. When is the big question tho.

Re: Superhub Firmware Beta Test
 

Did phone the activation number, but looks like there's a problem with the upstream power level - they have wandered quite a bit (well more than they ever did on the old network) over the three weeks I've been on the docsis 3 network. Lets see what the technician can do tomorrow

Cheers
Grim

Re: Superhub Firmware Beta Test
 

What are you getting on the upstream.

Re: Superhub Firmware Beta Test
 

I know, that's why I'm expecting the initial couple of iterations of bridge mode to be b0rked, or close to it. I hate to be a pessimist but the rollout of the previous two CPEs (VMNG300/Hub) and their need for firmware updates, and the other earlier "Virginised" versions of off-the-shelf routers are the actions that speak nice and loud and clear. ;)

Further debunking of the "no more VMNG300s allowed" myth, excellent. I hope I have as much success getting one as the three folks I've read about on here, as after a little tweaking these seem to be rock solid and the best of the three current DOCSIS3 choices.

Re: Superhub Firmware Beta Test
 

i thought that VM were on about starting a modem own option where they will supply u with just a modem during the summer if u didnt wish to have the hub.

Lets just hope that VM doesnt take as long to sort the bugs out on the hub as they did the VMNG300s Took them almost a year on these.

Re: Superhub Firmware Beta Test
 

No, they are introducing a 'modem only' mode into the Hubs

So you still get the physical Hub, you can just make it work like a standlone modem

Re: Superhub Firmware Beta Test
 

...and just as they get them working great, VM replace them. Same deal with the Super Hub maybe? We'll see.

Re: Superhub Firmware Beta Test
 

I managed to put the official firmware in bridge mode: http://www.cableforum.co.uk/board/12...de-really.html .

Could you please test that and report in this thread?

Re: Superhub Firmware Beta Test
 

I am considering reporting it to VM saying its easy to do so why 4-5 month wait for the official feature.

However I probably wont do it as VM would likely then in a panic rollout a quick update disabling ssh for everyone, it appears to already be disabled for beta testers.

Re: Superhub Firmware Beta Test
 

yeah exactly, 4 - 5 months should be enough time to make a firmware able to transform all superhubs into vmng300's

iv just sent an email to neil berkett, in summary telling him how crap the superhub is, and asked for a vmng300. we will see. others have had luck

Re: Superhub Firmware Beta Test
 

Upstream is 37.5, downstream ranges from 3.5 to 5.3 across the four channels. The technician spent a good hour remaking all the connections and fiddling about in the cabinet. So far so good, but lets see if I get the usual overnight disconnection.

Cheers
Grim

Re: Superhub Firmware Beta Test
 

The VMNG300 only has 4 DoCSIS Tuners in it.. With VM moving to 6 - 8 Channels over the coming years and the SuperHub having 8 Tuners, I guess that is the answer.

Re: Superhub Firmware Beta Test
 

Yeah but seeing how poorly the Super Hub is performing at this early stage with 4 down and 1 up, plus wireless N failing on 300Mbps mode, doesn't bode well for it's ability to handle more channels and faster WAN speeds. I could be wrong and in fact I hope I am since VM seem to be pinning all their hopes on this promise, but going on previous decisions that seems like the most logical outcome.

Re: Superhub Firmware Beta Test
 

I would be very surprised if the superhub is still been given out when a 200mbit or 400mbit service comes. By then VM will realise the failure. Plus looking at their history they seem to release new CPE every 1-2 years anyway. Howver the replacement will probably be called the superhub v2 or something and still be a combined device dumbed down. Hopefully tho they will at least open up a optional modem only path for those who want on request.

Re: Superhub Firmware Beta Test
 

Only because of standard changes

The ntl 250 modems are still going strong for 20Mbit and below and they are at least 5 years old

Re: Superhub Firmware Beta Test
 

Old maybe, but still excellent units. Which is why I'm still using mine and staying on 20Mbps tier instead of the 30Mbps one (maybe more once the upload speed increases come to my region) I'm hankering for, and would recommend anyone else not able to get a VMDG300 to do the same until the Super Hub has been improved, or better still, dropped entirely.

Re: Superhub Firmware Beta Test
 

I have my wmg300 arriving tomorrow in lieu this superslug i have right now, had 40% packet loss @ 9pm tonight for no apparent reason dam thing..

Re: Superhub Firmware Beta Test
 

just got new modem and... its an ambit 256, the idiots have sent me a non compatible docsis modem for the 30mb service. I am very annoyed right now.

Edit, got another modem being sent tomorrow so fingers x'd they get it right this time around. For the mean time im not activating the 256 i have got and sticking with the superslug, that way at least i have a back up until the new modem arrives.

Re: Superhub Firmware Beta Test
 

The 256 won't work on 30Mb.

Re: Superhub Firmware Beta Test
 

He knows that lol.

Re: Superhub Firmware Beta Test
 

The above does not appear to assert that Stephen.

Re: Superhub Firmware Beta Test
 

That line says he does ;)

Re: Superhub Firmware Beta Test
 

No surprise that you received the incorrect modem, who sent out the first one and who is sending out the replacement.

You would not be able to activate the Ambit 256 unless you downgraded to 20Mb anyway.

Re: Superhub Firmware Beta Test
 

shiny new VMNG300 arrived by courier this morning. Amazing what a letter and being polite can do.

Re: Superhub Firmware Beta Test
 

My vmng300 should be getting sent out this week

Re: Superhub Firmware Beta Test
 

@ masque, t2 line support sent it out via retentions. The 2nd modem is also being sent by them. But i contacted the CEO office and its being sorted, confirmed that they have no more vnmg300 modems at all and awaiting a new stock order to arrive.

So im stuck with this till its sorted, should be by the end of the week. ;)

Re: Superhub Firmware Beta Test
 

they arent waiting for stock, they are just gathering up what they have left around the country

Re: Superhub Firmware Beta Test
 

indeed I am also waiting for stock, so the scaremongering of stock not been replenished is wrong as more are ordered.

Re: Superhub Firmware Beta Test
 

Why would Virgin order more for a modem they no longer supply?

Re: Superhub Firmware Beta Test
 

craig is most likely 50% correct.

The CEO's office will be waiting for stock if they are gathering them from the different depots.

Can't see the CEO's office promising them if there is no intention to supply them from there.

Re: Superhub Firmware Beta Test
 

correct my ceo contact said he was awaiting a shipment from "south" and then would send me one thereafter. ETA end of week.

Re: Superhub Firmware Beta Test
 

am I mistaken then and the ceo office and retentions arent supplying them to anyone?

Re: Superhub Firmware Beta Test
 

Any that the CEO office may send out will be sent from remaining stock within Virgin Media and packaged and sent by the CEO team themselves

There has been no new order placed for more to be made

Customer Relations don't have any way of sending them (unless they have some in a cupboard somewhere)

Re: Superhub Firmware Beta Test
 

ahh my mistake, I didnt know you had direct access to VM's orders. I guess you guys arent just call centre rep's then?

It doesnt matter what stock is been used tho if the CEO office is sending them out then it means they are supplying them. If VM runs out and decide its worth ordering more to prevent customers leaving (probably will be a yes as they do anything to keep customers) then more will be ordered new. You can deny it but I know will happen.

Re: Superhub Firmware Beta Test
 

nope

Re: Superhub Firmware Beta Test
 

I had no trouble receiving one

Re: Superhub Firmware Beta Test
 

indeed, a cheeck comment I made. As they are clearly still supplying them on demand.

Re: Superhub Firmware Beta Test
 

sorry, after a day at work and just getting home I clearly didnt spot the subtle nudge nudge, wink wink ;)

Re: Superhub Firmware Beta Test
 

The beta firmware has steadied my Superhub massively. Not perfect, but a step in the right direction! Wireless seems a lot better, which is my biggest plus. Wireless frequencies round here are extremely congested (InSSIDer lists 16 networks available), so a sturdy wifi is essential.

Re: Superhub Firmware Beta Test
 

my superhub firmware got downgraded again, am now back on the older firmware.

Re: Superhub Firmware Beta Test
 

The guy from the CEO office who rang me said they had a few vmng300's dotted around the country. He said that they were collecting them all up. He also wanted to know in detail the problems I was having with the superhub before he would let me have a modem. He was a very nice chap

Re: Superhub Firmware Beta Test
 

Basically agreeing with my post.

When they're gone they're gone though.

Makes no difference to me as I have one but I'm off to infinity next week but, if I was staying with VM and I had a modem problem the fact that they would be unable to change like for like (ie Modem only) would make me change anyway.

Re: Superhub Firmware Beta Test
 

Likely that this is a placebo effect as the only changes made in the beta firmware was to fix the IP Flood detection mode and to allow SIP telephones to work.

Re: Superhub Firmware Beta Test
 

yep changelog was tiny just 2 specific things mentioned. I checked other things regardless but noticed nothing different.

Re: Superhub Firmware Beta Test
 

well the 2nd modem turned up, 2nd line said it wasnt a superhub but guess what it was? Just awaiting CEO guys to sort this out, everyone else is incompetent at the moment, really poor service from tech support.

Re: Superhub Firmware Beta Test
 

As I have said quite a few times no one from Technical Support has ever been able to send out a VMNG300 modem because whenever someone insists they can do it either a standard modem or now even the Superhub goes out every time.

If these modems are available then the person saying they are must ensure that its correct in the first place and take ownership to ensure the correct item is sent.

These modems are now as rare as hens teeth.

Re: Superhub Firmware Beta Test
 

aye i know dude, but they lie about it saying yes it will be, when it clearly wont be. Im not bothered but i have 2 superhubs 1 x 256 ambit i could set up my own service with all this gear right now.

Note i havent activated anything i have received and wont until the CEO guys send the vmNG300

Re: Superhub Firmware Beta Test
 

I do not think they are lying , they probably thought it was the correct item and never bothered to double check with someone else.

Re: Superhub Firmware Beta Test
 

Good news i've defo got a vnmg 300 incoming on monday, CEO contact i had was superb by the way, has found 1 and has sent it to me. I should be v happy once again on monday. Bye bye superslug hub you've been a pain in the arse.

Re: Superhub Firmware Beta Test
 

Keep us updated and that does sound more promising.:)

Re: Superhub Firmware Beta Test
 

Nearly one week with the VNMG300 and what a difference. No disconnections full speed all the time.

However, graph below is typical of the last couple of days with maximum latency up and down like the preverbial whores drawers!! The packet loss around 07:30 is also the first of any significance I've noticed (the blip at 04:00 was a scheduled download).

http://www.thinkbroadband.com/ping/s...25-03-2011.png

Cheers
Grim

Re: Superhub Firmware Beta Test
 

I too now have my service back up and running with a VMNG300.

Service from the CEO office was very good, and did exactly as promised.

Works well with my 'old' d-link router, full speed, low latency and all of my network now works.

ALL of my problems (well IT based anyway as im still going grey) have been fixed by slotting in the '300 so very happy.

I do not think it will be long until VM realise that they are going to have to offer this as an alternative to the Superhub. They will be getting too many complaints through the CEO office for this to be sustainable, and the modem is cheaper to buy than the hub (well at least it should be). If customers are asking for less they should get it!

Re: Superhub Firmware Beta Test
 

All great news so far. CEO or retentions to get one, spread the word!

Re: Superhub Firmware Beta Test
 

You are unlikely to get a VMNG300 from Retentions as they cannot send out modems of any sort and if they get TSC to send one it will be a Hub or a standard modem.

Re: Superhub Firmware Beta Test
 

Good news, i have the vmng300 modem and its superb, jitter is now 2ms instead of 25ms+ i'll put up a graph once its been running long enough. CEO guy i had, if he does come on here thank you dude you were superb.
:D:D

Re: Superhub Firmware Beta Test
 

cant wait till I get mine now, more and more people saying it has an affect on jitter. I wouldnt expect a change of modem to have an affect so that is another question mark over the superhub.

Re: Superhub Firmware Beta Test
 

One of these days I'll composite all the times you've posted this alternating with people that have managed to do it regardless. :p: :D