Superhub help please!
 

I recently upgraded my broadband package and Virgin sent me a superhub.

It has been working fine for a couple of weeks and it's been brilliant but on monday it decided it not to play ball.
The superhub has only been on for a few hours since monday evening and i have an engineer booked but i am unable to acess the internet at all so im using a payg stick.

The Indian call centre could not help me i have rebooted it and changed the channel but this has done nothing.

The lights on the hub are always flashing green and they do not stay solid?

I have disabled the firewall and ip flood and post scan detection ( i have no idea what this means i just saw others had done this to resolve issues).

It came on last night for 30 minutes the top light was blue but the other lights were still flashing green.

Is there anything else i could be doing that might make it work?:confused:

Re: Superhub help please!!!
 

What are your signal levels?

Re: Superhub help please!!!
 

Could you please tell me where to find this as i have no idea?

Thank you

Re: Superhub help please!!!
 

btw, the top light being blue and the other two flashing green is normal.

Re: Superhub help please!!!
 

When it was working and yesterday for 30 mins the lights on the superhub were normal, But now it's just flashing green on all lights and this has been going on since monday.

Re: Superhub help please!!!
 

The top light is an indication that your superhub is operating in 5Ghz mode and therefore only devices that operate on that frequency will connect wirelessly to the superhub. The default setting is 2.4Ghz. When you choose this setting the top light on the superhub will change to green. Try changing this setting on the superhub and try connecting wirelessly.

Re: Superhub help please!!!
 

I have just had a look and the wireless band settings are set at 2.4GHz, Is this ok?

I forgot to mention that i have the superhub connected to my pc via ethernet cable as it's right next to it.

Sorry im not very technical, i just need the internet back!

Thanks.

Re: Superhub help please!!!
 

i thought the top light blue means you were on docsis3 or whatever, the bottom light blue was the 5Ghz mode:confused:

Re: Superhub help please!!!
 

Hi jb66,

Is this what you were after?

In advanced settings, wireless settings 802.11 mode is up to 145Mbps
802.11N band 2.4Ghz

Re: Superhub help please!!!
 

That's what I thought, too.

(as I have a blue top light on my Superhub, and the setting is 2.4Ghz).

Re: Superhub help please!!!
 

i think the issue here is your connection is not docsis 3 ,as your light is green so no internet, also the fact that it is flashing is a concern, that used to mean no connection on the old modems.

Re: Superhub help please!!!
 

Sorry maybe I was wrong. Not by my superhub at the moment. Sorry I couldn't help.

Re: Superhub help please!!!
 

Thanks for your relpies, looks like i will have to wait for an engineer.

Re: Superhub help please!!!
 

Ok type 192.168.100.1 into your browser, click advanced and post your upstream and downstream power levels. Please edit out your mac address

---------- Post added at 14:11 ---------- Previous post was at 14:10 ----------

Username admin password changeme

Re: Superhub help please!!!
 

Please post the Upstream and Downstream stats from your modem just click http://192.168.0.1/ the username is admin and the password is changeme, then click on the small red writing that says advanced settings then look down the left hand side and under Maintenance click on connection and copy and post the details from there.

Re: Superhub help please!!!
 

Hi,

Ive just come home and put the superhub back on and the lights all seem to be on and it seems to work, Not sure how long this will last for though.

I think this is what you were after:


--------------------------------------------------------------------------------

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 315000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 47 55616000 Kbits/sec 315000000 Hz -3.3 dBmV 39.2 dB Hybrid
Locked QAM256 45 55616000 Kbits/sec 299000000 Hz -3.8 dBmV 39.3 dB Hybrid
Locked QAM256 46 55616000 Kbits/sec 307000000 Hz -3.4 dBmV 39.4 dB Hybrid
Locked QAM256 48 55616000 Kbits/sec 323000000 Hz -2.9 dBmV 39.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 45800000 Hz 48.4 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



--------------------------------------------------------------------------------

Primary Downstream Service Flow
Downstream(0)
SFID 18857
Max Traffic Rate 20480000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps


--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 27392
Max Traffic Rate 2080000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort


--------------------------------------------------------------------------------

Current System Time:Fri Mar 04 15:57:14 2011

---------- Post added at 17:05 ---------- Previous post was at 16:04 ----------

Just received a phone call from Virginmedia and it was a local area problem which has now been fixed.

Thanks everybody for your help.