Who's still waiting for a phone call for tivo?
 

Well tomorrow is the 1st of march and I think vm have promised most people will be contacted in march to arrange for an install. They better get a move on, who's still waiting?:mad:

Re: Who's still waiting for a phone call for tivo?
 

Can't see it happening , 50000 calls in one month you do the maths.

Re: Who's still waiting for a phone call for tivo?
 

I am still waiting, but reading your post if you do not get a call soon you will be as MAD AS A MARCH HARE:D:D:D

Re: Who's still waiting for a phone call for tivo?
 

One solitary email we have all had regarding the tivo since we all registered in december!:shocked: And at best some of the emails have been un specific. I posted on here a while ago about waiting for vm to go at their own pace and they will decide when the time is right but this is getting a bit tedious!:o:

Re: Who's still waiting for a phone call for tivo?
 

I'm still to receive a call and I've not heard of many people, recently, who have and VM say they aren't calling anyone who didn't win as part of the remote draw or who aren't S1 customers :dozey:

Re: Who's still waiting for a phone call for tivo?
 

very good lol;)

---------- Post added at 15:47 ---------- Previous post was at 15:46 ----------

its all very frustrating! I've had the £149 ready since december! my other half could think of lots of 'better' things to spend it on.:D

Re: Who's still waiting for a phone call for tivo?
 

i have just asked them the question of the launch date they told me April even though i said i was a exesting customer on the vip50
pack that had pre reged . said it was the same date for everyone

Re: Who's still waiting for a phone call for tivo?
 

It's comical.

Re: Who's still waiting for a phone call for tivo?
 

hope it is not from the 1/4/11,

Re: Who's still waiting for a phone call for tivo?
 

Just phoned cust services they then put me through to the 'relevant' dept he said roll out will 'begin' from april for existing customers. I'm sorry this is just stupid and highly dis organised. It just seems we are all being fed little tit bits of rubbish. Even the emails we got some said april, some said end of march, some said during march. Are they all sitting at vm thinking right lets really wind them up

Re: Who's still waiting for a phone call for tivo?
 

I have just received a key and it says insert ( guess where ), so now i think that they are really starting to wind us up.:D:D:D ONLY JOKING.

I do think that it has been a shambles on the roll out as all they need to say was were are having a couple of draws to get the box early and then the full roll out will be in April:confused:

Re: Who's still waiting for a phone call for tivo?
 

Re: Who's still waiting for a phone call for tivo?
 

yeah okay, we can all just I think see the funny side!:p: but on a serious note what a complete mess! I might just go and buy sky and look at their exhaustive sky anytime offerings!!!

Re: Who's still waiting for a phone call for tivo?
 

Very funny LOL.:D:D:)

Re: Who's still waiting for a phone call for tivo?
 

I've said this all along End of March calls for April/May installs .

Re: Who's still waiting for a phone call for tivo?
 

As I have said they are showcasing it at the Ideal Homes Show which finishes 27 March so it fits in well with that.

Re: Who's still waiting for a phone call for tivo?
 

If you’re interested, you don’t need to do a thing. We’ll be in touch around the end of March to let you know how you can get the TiVo service before it goes on general sale. For now, you can sit back, relax and wait for all the good stuff to come to you.

Worrying thing is this just sounds like another email with instructions on what to do.

Re: Who's still waiting for a phone call for tivo?
 

its just marketing dribble, by the way I've just fired off an email to the CEO's office, I'll let you know the replie.

Re: Who's still waiting for a phone call for tivo?
 

Thanks for that.

Re: Who's still waiting for a phone call for tivo?
 

So your saying they only have one box available till the end of March

https://www.cableforum.co.uk/images/...2012/01/33.gif


Bad news for anyone who has TiVo and gets a breakdown.............


https://www.cableforum.co.uk/images/...2012/06/24.gif

Re: Who's still waiting for a phone call for tivo?
 

Just had an intial replie saying and I quote '' it was never the intention to commence full roll out until the second quarter'' So why wasn't this just said from the start!:(

Re: Who's still waiting for a phone call for tivo?
 

Surprise , surprise. I thought full roll out meant new customers as well. Probably to buggy or delay in third tuner firmware.

Re: Who's still waiting for a phone call for tivo?
 

Yes that is true until they get it back to the other one and they can start to breed:erm:

Re: Who's still waiting for a phone call for tivo?
 

Just this minute had a phone call from the CEO's office, he told me that neil had asked him to phone me. He apologised that I had been misled on the roll out of the tivo, and that random staff shouldn't go giving out what dates they think the tivo will launch. He said that it has been trialled with staff and is now currently trialling to certain VIP customers. He said that if and only if this is deemed successful then a further rollout will take place by area and that not everyone will be offered an install immediately. He said it will be rolled out by postcode areas. Got to say very impressed by quickness of response, but very dissapointed that it could be another 2, 3 or more months before it comes my way!

Re: Who's still waiting for a phone call for tivo?
 

If it is I am doomed as my postcode begins with a S.

Re: Who's still waiting for a phone call for tivo?
 

Makes a complete joke of the email they sent.

Re: Who's still waiting for a phone call for tivo?
 

I have not seen any specific dates mentioned though as everything up to now has just been supposition.

Re: Who's still waiting for a phone call for tivo?
 

Sorry he also told me that if this existing trial is successful then roll out will be in april, but to what areas and on what timescale he couldn't say. He said that I shouldn't have to be chasing them and that they will contact me when the time is right.

Re: Who's still waiting for a phone call for tivo?
 

Areas what a complete nonsense , this comes back to capacity and network again.

Re: Who's still waiting for a phone call for tivo?
 

31 days in March.

50000 customers pre-registered.

50000 / 31 = 1612 phone calls per day required by the TiVo Team.

Easy-peasy. :erm:

Re: Who's still waiting for a phone call for tivo?
 

Maybe if they outsource LOL :D

Re: Who's still waiting for a phone call for tivo?
 

Massively overestimated...............


You forgot to take out the 1000 plus S1 VM customers.


So its only about 1580 a day 7 days a week ;)

Re: Who's still waiting for a phone call for tivo?
 

I can see it now...

VM: "Hello Sir, this is Virgin Media calling about TiVo and-"

Me: "YYYYESSSSSSS!!!! TIVO TIME, BABY! SHOW ME THE TIVO!"

VM: "Erm, we were wondering if you would mind calling up some pre-registered customers for us - in return, we'll give you XL for free, for 1 month."

Me: :erm:


Phew, I thought Virgin were gonna struggle there for a second. :D

Re: Who's still waiting for a phone call for tivo?
 

1612 = a team of 30 = just over 53 calls per day each.

I used to take 70 calls a day (in bound) in faults for Telewest along, long time ago.

Re: Who's still waiting for a phone call for tivo?
 

And can you install a few in your area on your days off LOL.

Re: Who's still waiting for a phone call for tivo?
 

So there's actually a team of 30 people? If so, cool.

If not....my phone-calling services are available for a competitive rate. :D

Re: Who's still waiting for a phone call for tivo?
 

Does that include "Sorry my husband / other half isn't here please call back" etc etc

and how many installers more importantly if it takes 1:( to 3 hours a time.

Re: Who's still waiting for a phone call for tivo?
 

Just got a flashback to that Simpons episode where a knackered Homer gets into bed, as soon as he does the alarm clock goes off and he gets out again. :D

But seriously.....how many installs are being done per day?

Re: Who's still waiting for a phone call for tivo?
 

I'm completly naffed off about this rollout.
Now it only been rolled out to certain VIP customers and only if its deemed succesful then a phased rollout by area.
This is complete nonsense!
Guys have been on this forum and others who are not on VIP who have had an install.
It will be months and months before mear VIP customers like me get a ring.Also the staffers who look at these posts just dont seem to get it.
Lots and lots of peeps are brassed off.
The general attitude is 'well if you dont like it dont have it'
Always thought that i would wait but now i think that if an install date is not arranged soon then i might just go back to sky
Hell why not!
No one at virgin gives a damn about the two grand i chuck at them a year.
I know.......
Lets not be childish.....
Fed up from Stafford

Re: Who's still waiting for a phone call for tivo?
 

Do not think that many as my partners dad called up with a fault with the box and they came out the same morning to swap the box:confused:

---------- Post added at 18:46 ---------- Previous post was at 18:43 ----------

Do not think that many as my partners dad called up with a fault with the box and they came out the same morning to swap the box:confused:

You are not the only one to be frustrated but can i just say get a grip as there is nothing that we are able to do about it so just sit back and chill:D

Re: Who's still waiting for a phone call for tivo?
 

Easier said tham done!

Re: Who's still waiting for a phone call for tivo?
 

It is easy ( just sit in a corner and start rocking back and forth like I am at the moment ) And say that I am waiting for my precious:D:D:D

Re: Who's still waiting for a phone call for tivo?
 

Yeah you are right
Chill
Relax
S*d it
Think i'll go and take it out on the kids!!!!
Oops cant even do that cos they are bigger than me!
I'm just goin to go and hit the bottle instead!!!!!!

Re: Who's still waiting for a phone call for tivo?
 

Get Berketts picture on your dartboard.

Re: Who's still waiting for a phone call for tivo?
 

I have been doing that since they announced it ( that is why I am in a corner saying my precious ):erm:

Re: Who's still waiting for a phone call for tivo?
 

That's the first time rollout by postcode has been mentined (to my knowledge, anyway).

I think that's the most depressing update we've had.

How does that fit in with previously suggested times of new customers from April and current customers before then?

Re: Who's still waiting for a phone call for tivo?
 

The wife cant understand what the fuss is all about.
Its been like trying to explain to our cat all about my mortgage!!!!!!
I give up
They've won
I'm off to the pub.......

Re: Who's still waiting for a phone call for tivo?
 

My email said:

Quote:

We’ll be in touch around the end of March to let you know how you can get the TiVo service before it goes on general sale

So anyone who seems to think they'll get a phone call one second after midnight 28th Feb.....

Re: Who's still waiting for a phone call for tivo?
 

I have just had a phone call it was from

Re: Who's still waiting for a phone call for tivo?
 

Re: Who's still waiting for a phone call for tivo?
 

Not sure if we need another thread for this but I suggest we list the following to try and build up some sort of profile of who is getting contact or not.

Pre Register
VIP20 (Now VIP50 since Saturday)
No email/letter/call or anything not even that lucky number 001 thing.
NG13 area

Really cheesed off about the lucky number thing as my brother in law who is on M phone, M BB and I think XL tv actually told me he had 2 of those come to him when I saw him yesterday!
Wish I had known before the closing date though!

Re: Who's still waiting for a phone call for tivo?
 

Just got off the phone to the dept that deals with series 1 tivo owners, he said the first people their dealing with between feb and march are ser 1 tivo owners, everyone else will be from april:shocked:

Re: Who's still waiting for a phone call for tivo?
 

But we know that this isn't the case. Which is why people are getting frustrated.

I'm sitting here waiting patiently. I want TiVO. I'm quite happy to pay £150 for it. Every time Sunday rolls around I juggle the V+ box so that the wife gets to see what she wants to. I'm very much looking forward to the fundamental improvements to the recording engine - that and the shinier UI (I had WMC for a year and V+ feels a bit stone age by comparison!). Everything else will be a bonus.

Re: Who's still waiting for a phone call for tivo?
 

I've done some checking at work and can I just say that TiVo is NOT going to be rolled out by postcode.

I reckon where the misunderstanding has come from is likely that Virgin will probably use the pre-registrations to gauge in what areas there is the most interest in TiVo, to make sure that any stock is allocated to where people have already said they want it (which makes sense to me). So there may be some differences in how many TiVo boxes get sent to each region, this will not be at the expense of the ability for existing customers to order it across the whole country.

Re: Who's still waiting for a phone call for tivo?
 

I have spoken to the person in the CEO office who made this statement and have had it clarified.

What he was trying to say is that due to different levels of interest in various areas those with large numbers would take longer and so it could be that one area is complete whilst another is still arranging installs.

All areas will start at the same time, just some will take a lot longer.

Re: Who's still waiting for a phone call for tivo?
 

Thanks foor clearing this up guys.

Re: Who's still waiting for a phone call for tivo?
 

So has anyone on here got Tivo in the Nottingham region?

Seems weird that we have a head office just a few miles away but hearing nothing about this at all apart from the standard coming soon email

Re: Who's still waiting for a phone call for tivo?
 

I am in Nottingham and waiting myself, registered on the first day and entered the online draw. Just having to be patient, however I believe from another post that there should be a Tivo on demo in the Nottingham VM store so must pay it a visit!

Re: Who's still waiting for a phone call for tivo?
 

I'm in Bradford and not waiting at all.