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-   -   Update -FINAL- Not that anyone cares lol. (https://www.cableforum.uk/board/showthread.php?t=33674968)

Marcus125 15-02-2011 15:05
Update -FINAL- Not that anyone cares lol.
 
Ok I'm sorted.

Managed to cancel everything due to the price increase and then sort out just the internet.

So all the TV stuff is gone and I'm on 50bb for £35 a month. Now I like VM again lol. SAGA OVER.

BTW The guy I just spoke to on the phone was pretty cool and extremely helpful. The woman I spoke to yesterday was disgusting. All her atitude did was send me on a hate campaign for VM. But yet I still got what I wanted.

Why she didnt just listen to what I had to say, consider maybe something was genuinelly not right and help me I will never know.

Peter_ 15-02-2011 15:06
Re: Update -FINAL- Not that anyone cares lol.
 
Nice one good to hear that you are happy with the outcome.https://www.cableforum.co.uk/images/local/2011/04/7.gif

Marcus125 15-02-2011 15:08
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Masque (Post 35175048)
Nice one good to hear that you are happy with the outcome.https://www.cableforum.co.uk/images/local/2011/04/7.gif
I still kind of begrudge giving VM any money at all but they got me over a barrel there BB is great. An I dont see me getting BT Infinity round here till 2012.

Peter_ 15-02-2011 15:11
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Marcus125 (Post 35175051)
I still kind of begrudge giving VM any money at all but they got me over a barrel there BB is great. An I dont see me getting BT Infinity round here till 2012.
By which time you will have 100Mb in your area.:)

Marcus125 15-02-2011 15:13
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Masque (Post 35175053)
By which time you will have 100Mb in your area.:)
Its meant to be here in March,

Its amazing how one bad customer services rep can really make someone hate a whole company lol.

Peter_ 15-02-2011 15:17
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Marcus125 (Post 35175055)
Its meant to be here in March,

Its amazing how one bad customer services rep can really make someone hate a whole company lol.
Maybe given a few months you will be back for TiVo.:)

Digital Fanatic 15-02-2011 16:03
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Marcus125 (Post 35175055)
Its meant to be here in March,

Its amazing how one bad customer services rep can really make someone hate a whole company lol.
People usually remember bad service, but good service is often taken for granted.

Peter_ 15-02-2011 16:05
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Digital Fanatic (Post 35175087)
People usually remember bad service, but good service is often taken for granted.
Quite true, you are more likely to tell people how bad a service is than tell them how good.

I've seen it quoted that if you're given great service you tell one person. If you get bad service you tell ten people.;)

Rattus 15-02-2011 16:22
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Digital Fanatic (Post 35175087)
People usually remember bad service, but good service is often taken for granted.
Not arguing here but should we not expect good service to be the norm? In other words take it for granted?

Personally i think people shout about bad service, but they also remember good service, they just don't make a fuss about it.

If i go into a restaurant i don't rejoice when the waiter doesn't throw my food down my back. I just expect him not to do that.

Hugh 15-02-2011 16:30
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Marcus125 (Post 35175051)
I still kind of begrudge giving VM any money at all but they got me over a barrel there BB is great. An I dont see me getting BT Infinity round here till 2012.
Unusual viewpoint - do you also begrudge giving Sky money because you believe they have a better TV package, and dislike paying for a decent meal at a restaurant because the food is so good? :erm:

gadge 15-02-2011 16:53
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Marcus125 (Post 35175047)
Ok I'm sorted.

Managed to cancel everything due to the price increase and then sort out just the internet.

So all the TV stuff is gone and I'm on 50bb for £35 a month. Now I like VM again lol. SAGA OVER.

BTW The guy I just spoke to on the phone was pretty cool and extremely helpful. The woman I spoke to yesterday was disgusting. All her atitude did was send me on a hate campaign for VM. But yet I still got what I wanted.

Why she didnt just listen to what I had to say, consider maybe something was genuinelly not right and help me I will never know.
Don't forget sky increase their prices too.;)

Marcus125 15-02-2011 17:00
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by gadge (Post 35175126)
Don't forget sky increase their prices too.;)
I know.
But this /was an ongoing saga lol.

I'm happy, I got my old skyhd box reconnected and the Mrs is on the phone right now arranging Multiroom install. I got 50mb bb from vm and a phoneline.

I believe IMO I got the best of both worlds.

oliver1948uk 15-02-2011 17:06
Re: Update -FINAL- Not that anyone cares lol.
 
So if you want HD in two rooms, don't forget the extra £240 per year (plus recent VAT increase)

Marcus125 15-02-2011 17:11
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by oliver1948uk (Post 35175143)
So if you want HD in two rooms, don't forget the extra £240 per year (plus recent VAT increase)
I won't but then this was never really a money issuse.

Maggy 15-02-2011 17:22
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Rattus (Post 35175103)
Not arguing here but should we not expect good service to be the norm? In other words take it for granted?

Personally i think people shout about bad service, but they also remember good service, they just don't make a fuss about it.

If i go into a restaurant i don't rejoice when the waiter doesn't throw my food down my back. I just expect him not to do that.
Well when you go to a restaurant you reward good service with a tip and a thank you.If it's bad you don't tip and hopefully you complain.

On the few occasions when I and other VM customers have come here and applauded service that was excellent and above and beyond the expected it doesn't take long for someone to appear and pull the thread down back into a diatribe against VM.

The way to keep a service and the workers of a company at the top of their game is to shout about bad service certainly.However the old saying of you catch more flies with sugar than vinegar holds.To maintain good service does need for customers to actually say a thank you and to commend when a worker does more than the basics to help a customer.

The stick AND the carrot works better than just the stick.;)

Marcus125 15-02-2011 17:29
Re: Update -FINAL- Not that anyone cares lol.
 
Can I just say the products I recieved from VM TV/BB/PHONE were faultless. I have kept the BB.

Now the customer services..

Although I have also mentioned the times when the customer services were brilliant. My toptip for VM...

Tell your sales guys to stick to the facts EG Vip50 is not half price and Tivo is not a simple swap out for you v+ it also involves over £200 to be paid.

Peter_ 15-02-2011 17:30
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Marcus125 (Post 35175160)
Can I just say the products I recieved from VM TV/BB/PHONE were faultless. I have kept the BB.

Now the customer services..
What was the issue.

Marcus125 15-02-2011 17:34
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Masque (Post 35175161)
What was the issue.
No!!!! just no!!! lol.......

aLTHOUGH As a vm employee I will say to you..

It seems 1 person has a very loud voice between DS and CB and a few other sites. The days of fill em full of poop to sign them up are surely long gone...NTHELL ANYONE?

Digital Fanatic 15-02-2011 17:37
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Marcus125 (Post 35175167)
No!!!! just no!!! lol.......
It was because he couldn't cancel. He eventually used the price rise card. :)

---------- Post added at 17:37 ---------- Previous post was at 17:36 ----------

Quote:
Originally Posted by Marcus125 (Post 35175167)
No!!!! just no!!! lol.......

aLTHOUGH As a vm employee I will say to you..

It seems 1 person has a very loud voice between DS and CB and a few other sites. The days of fill em full of poop to sign them up are surely long gone...NTHELL ANYONE?
What do you mean?

muppetman11 15-02-2011 17:38
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Digital Fanatic (Post 35175170)
It was because he couldn't cancel. He eventually used the price rise card. :)

---------- Post added at 17:37 ---------- Previous post was at 17:36 ----------



What do you mean?
How can the price rise get you out of contract ?

Marcus125 15-02-2011 17:39
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by muppetman11 (Post 35175176)
How can the price rise get you out of contract ?
Who cares it got me out of mine. Its in VMs T&C's

muppetman11 15-02-2011 17:40
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Marcus125 (Post 35175179)
Who cares it got me out of mine. Its in VMs T&C's
Can someone provide me a link to this.

Digital Fanatic 15-02-2011 17:41
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by muppetman11 (Post 35175176)
How can the price rise get you out of contract ?
It's in the T&C's You can't be held to contract (if you want to leave) if the price had been increased during that time.

---------- Post added at 17:41 ---------- Previous post was at 17:40 ----------

Quote:
Originally Posted by Marcus125 (Post 35175179)
Who cares it got me out of mine. Its in VMs T&C's
What do you mean in post #18?

Marcus125 15-02-2011 17:41
Re: Update -FINAL- Not that anyone cares lol.
 
The result is in VM's interest anyway they get a customer who will pay ontime every month for possibly years and years.

devilincarnate 15-02-2011 17:48
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by muppetman11 (Post 35175181)
Can someone provide me a link to this.
J Ending these agreements


If:
a. Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments increase their respective charges under these agreements ;

b. Virgin Media Ltd and/or Virgin Media Entertainment make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or

c. Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments make significant changes to the terms and conditions of these agreements (including the other legal stuff ),

you may cancel those services affected without penalty by giving Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) at least 30 days' notice in writing. If you cancel any services in these circumstances, the increased charges will not apply to those services during the 30-day notice period and paragraph J3 will not apply if you cancel before the end of the minimum period . If you do not give such notice of cancellation within 30 days of any increase in charges or changes to the services or this agreement being notified to you or, if later, receipt of your first bill following such increase in charges, Virgin Media, Virgin Media Entertainment (if applicable) and Virgin Media Payments will assume that you have accepted the increase in charges and the changes to the services and these agreements and you will no longer be able to cancel your services under this paragraph.


http://shop.virginmedia.com/the-lega...-services.html

Here you are:D

Digital Fanatic 15-02-2011 17:57
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Marcus125 (Post 35175185)
The result is in VM's interest anyway they get a customer who will pay ontime every month for possibly years and years.
Ah, I see you are Mark125 on DS.

I see you are also posting incorrect info over there too.

Quote:
Are you thinking of leaving sky for Virginmedia???

--------------------------------------------------------------------------------
DON'T DO IT!!!!

In December I left Sky for VM an god what a mistake. Now they want £180 to let me disconnect.

They also want £189+£40 for Tivo instalation and box cost although they own the box. Then its £3 a month to use the box they own and you paid for...

So if you're thinking of going to VM for Tivo..DONT you take all those HD channels for granted and the ondemand sucks becuase sky have the rights to all the good stuff.

/Rant over.
The max you would have paid would of been £149.

LexDiamond 15-02-2011 18:31
Re: Update -FINAL- Not that anyone cares lol.
 
Seems to me like you are blaming VM for your misunderstanding.

muppetman11 15-02-2011 18:42
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Digital Fanatic (Post 35175201)
Ah, I see you are Mark125 on DS.

I see you are also posting incorrect info over there too.



The max you would have paid would of been £149.

Dont Sky disable the Sky+ feature of the SkyHD box if you cancel your Sky sub , basically just making your box a freesat receiver.

Peter_ 15-02-2011 18:51
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by muppetman11 (Post 35175246)
Dont Sky disable the Sky+ feature of the SkyHD box if you cancel your Sky sub , basically just making your box a freesat receiver.
Exactly the same as Virginmedia do with the V+.

Marcus125 15-02-2011 18:51
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by muppetman11 (Post 35175246)
Dont Sky disable the Sky+ feature of the SkyHD box if you cancel your Sky sub , basically just making your box a freesat receiver.
Yes you bassically end up with a HD freesat receiver.

muppetman11 15-02-2011 19:42
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Masque (Post 35175254)
Exactly the same as Virginmedia do with the V+.
But the V+ box is never yours anyway.

Hom3r 15-02-2011 21:41
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Rattus (Post 35175103)
Not arguing here but should we not expect good service to be the norm? In other words take it for granted?

Personally i think people shout about bad service, but they also remember good service, they just don't make a fuss about it.

If i go into a restaurant i don't rejoice when the waiter doesn't throw my food down my back. I just expect him not to do that.

Define good service. Some people expect 5 star service but only pay for 1.

(I'm taking in general not about VM)

Peter_ 15-02-2011 22:12
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by muppetman11 (Post 35175300)
But the V+ box is never yours anyway.
It is of no use to me if I no longer subscribe which will be the same with the TiVo so I do not really care about it not being mine as I prefer free technical support without threatening to leave.

I did have my own free SKY box which went in the bin once I was no longer a subscriber.

Marcus125 15-02-2011 22:15
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Masque (Post 35175412)
It is of no use to me if I no longer subscribe which will be the same with the TiVo so I do not really care about it not being mine as I prefer free technical support without threatening to leave.

I did have my own free SKY box which went in the bin once I was no longer a subscriber.
Could of got a tenner for it on ebay.

But dont worry when you go back to sky they will give you a free box. If you leave VM and return you'll have to pay another £189 for tivo

Peter_ 15-02-2011 22:16
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Marcus125 (Post 35175417)
Could of got a tenner for it on ebay.
I could have but it was a piece of junk that I would not have foisted onto anyone.:D

Marcus125 15-02-2011 22:17
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Masque (Post 35175418)
I could have but it was a piece of junk that I would not have foisted onto anyone.:D
Just out of curiosity...

If you have tivo and drop to the M tv package what happens?

Peter_ 15-02-2011 22:19
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Marcus125 (Post 35175419)
Just out of curiosity...

If you have tivo and drop to the M tv package what happens?
No idea as it is not on general release and I am a technical support agent, plus that is probably business sensitive information at this time.

Marcus125 15-02-2011 23:19
Re: Update -FINAL- Not that anyone cares lol.
 
Deleted......

---------- Post added at 23:19 ---------- Previous post was at 22:36 ----------

Best quote ever (cant remember who posted it)

Virginmedia have to do the decorating themselves....Sky can afford to get proffessional decorators in.

v0id 16-02-2011 00:00
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Marcus125 (Post 35175417)

But dont worry when you go back to sky they will give you a free box.
Plus you're quite free to upgrade the HDD on you free Sky+HD box to 1TB or even 2TB if you so wish ..as it's your equipment.
Virginmedia get a bit arsey if you ask to do it to one of their V+ boxes.

Hugh 16-02-2011 16:16
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Marcus125 (Post 35175417)
Could of got a tenner for it on ebay.

But dont worry when you go back to sky they will give you a free box. If you leave VM and return you'll have to pay another £189 for tivo
Sky +HD 1TB Box
Quote:
Sky+HD 1TB box from £249
(Standard set-up fee applies. Existing Sky+ or Sky+HD customers may be able to choose self set-up for £15).

Marcus125 16-02-2011 16:50
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Hugh (Post 35175809)
Isn't the Sky 1tb box actually 1.5tb? But 500gig is kept for ANYTIME? I maybe wrong. Yes I just looked it up the Sky+1TB box has a 1.5TB HDD.

I'm actually bback with sky now and I was offered the 1TB for £149 or the normal Sky+hd box free. I can use my old HD box for multiroom which I've put a 1TB drive in myself.

Hugh 16-02-2011 17:32
Re: Update -FINAL- Not that anyone cares lol.
 
Thank you for recognising your initial post was incorrect - that the equivalent (or slightly less functional) Sky box is not free.

Marcus125 16-02-2011 17:37
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Hugh (Post 35175847)
Thank you for recognising your initial post was incorrect - that the equivalent (or slightly less functional) Sky box is not free.
I said sky give you a free box thats all. But you are quite correct that VM charge upto £189 for the tivo with a £40 install although you can get it for £149 with free install .

Sky charge £249 for a 1.5TB box with £29 install although you can get it for £149 with free install.

Although you have to take sky minimum package at £19 a month for full use and you only get anytime+ ther eondemand service if you're on skyBB. For the tivo features you need the highest tv package plus an extra £3 a month with VM.

I have actually asked for this thread to be deleted ,this was yesterday...I got my anti VM rant deleted from Digitalspy straight away once I got sorted. WWhy isnt this deleted it serves no purpose now?

Peter_ 16-02-2011 19:01
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Marcus125 (Post 35175849)
I have actually asked for this thread to be deleted ,this was yesterday...I got my anti VM rant deleted from Digitalspy straight away once I got sorted. WWhy isnt this deleted it serves no purpose now?
Did it have 44 posts like this one.;)

pythagoras 16-02-2011 21:14
Re: Update -FINAL- Not that anyone cares lol.
 
Quote:
Originally Posted by Marcus125 (Post 35175849)
I said sky give you a free box thats all. But you are quite correct that VM charge upto £189 for the tivo with a £40 install although you can get it for £149 with free install .

Sky charge £249 for a 1.5TB box with £29 install although you can get it for £149 with free install.

Although you have to take sky minimum package at £19 a month for full use and you only get anytime+ ther eondemand service if you're on skyBB. For the tivo features you need the highest tv package plus an extra £3 a month with VM.

I have actually asked for this thread to be deleted ,this was yesterday...I got my anti VM rant deleted from Digitalspy straight away once I got sorted. WWhy isnt this deleted it serves no purpose now?
But if this thread was deleted we wouldnt have any context for your future posts.;)

Regards

John.

Maggy 17-02-2011 00:32
Re: Update -FINAL- Not that anyone cares lol.
 
There is no need to delete a thread that hasn't broken any T&Cs..;)


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