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The real reason Tivo is £149.............
Is because VM need you to subsidies the 1000's of customers they are going to give it for free.
VM...If you read this please let me out my contract lol.I'm not anti VM. |
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Useful thread. Comment.
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While I am not currently considering Tivo I would imagine it costs £149 because it's probably more than worth that, it's certainly competitively priced compared to other PVR's of it's type on the market.
Companies are always in danger of alienating some of their customer base when they offer a deal to a certain few but I don't believe for one moment it was random, there will be some science to their decision. And adding 1000 users will help the momentum when the next quarterly figures are announced for sure but I fancy there is something very client specific that helped them choose. Great if you got one though, well done! |
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VM bashing has hit an all time low :td:
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As such, even if they do read this, how would you expect them to know who you are? |
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If you feel you were missold VM then complain to them about it. Though I doubt you will get very far. However all data re channels etc is on their website and someone who uses forums etc is obviously clever enough to look up what they are signing up for. Sorry but maybe next time you sign an agreement you will check first, if not then you can't really complain if it isn't what you thought it would be. |
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Sorry but giving it free to 1000 is not the reason it costs what it does for other customers!
Wether they have this special offer or not it would still cost the same to everyone else. |
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The boxes that were given to 1,000 customers with no set-up fees was a reward to some of the top spending customers with VM.
It has nothing to do with the cost of the box to other customers, who by the way are getting it a lot cheaper than new customers will pay. |
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I do believe there was a degree of miss-selling by the sales guy. But then thats my fault. I dont hate VM lol...I just want them to take their stuff back. I guess I've just realised I will watch the tivo epg for maybe 30 mins a day in total. We watched NickHD ITV2HD SkynewsHD etcetc a lot more than I realised. I guess after getting my boxes for free with sky and never having to pay a call out fee in around 8 yeas but yet getting a new box every 2 years or so from retentions its a bit of a shock to find out VM want £149 for a box thats not mine. |
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Is the free kit being offered to long standing customers which would seem fair to me?
The OP only joined VM in December 2010. Also a question to the OP, you say in previous posts you only joined VM because of Tivo, surely that was based on the pricing announced in December which was more than the £149 you have already been offered it for as there is no activation fee? |
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He joined CF in Dec 10 - not sure when he joined VM.....
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sounds like poor research on your behalf as all this information is freely available on VM's website. |
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Why dont they scrap tivo and put the extra £3 to getting more hd channels. |
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You wouldn't have known anything about the free offer to no doubt existing long standing customers, I assume you joined based on Tivo costing £149 plus £40 activation. You have been offered it for just £149 which is what I was offered it for and I have been a customer for 14 months, not 2 months. If what you say is true though you have been mis-sold and should contact retentions and I know from personal experience this can happen, speak to them. |
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VM's come a long way from the days of ntl: & Telewest. |
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Well VM should take my opinion into account.
I'm a longtime sky customer who joined VM ecause of Tivo, this is what they want. Sky customers very rarely pay for repairs bbecuase they're free for the 1st year and you just tell them your leaving if your contract is up after the first year. When sky customers realise they need to pay £149+ just to have the epg and less channels I'm not sure they will come. By the way LOVING THE 50MEG BB. When I cancel I'm keeping that. ALSO The VM service is fine no trouble with it at all. As has been said this my mistake. Lets remember people who are angry are only angry at themselves lol.....I guess I need to go take a good hard look at myself lol.. |
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I accept it can be used for receiving FTA/FTV TV but what you have paid for, the extra HDD capacity, is obsolete when you stop subscribing. |
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Also the normal free sky+hd box does everything the 1tb does with a smaller hdd...You dont have a free tivo option. |
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When you joined, were you told that Tivo was free?
If not, I don't understand why you thought you have been missold to. |
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So would I pay an extra £50 for TiVo over the life of my contract? Yes, absolutely. |
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When Sky+HD launched you had to pay for what is now the free box, and that didn't even have a 1TB drive in it. Because of technology improvements and economy of scale etc etc Sky now make it the basic box Same will happen with TiVo, there will be additional options down the line, but at this stage it's Premium TV service for XL tv customers only |
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I have downgraded to free tv package ready for the down the line upgrade offers lol (also have Sky HD so didnt need VM tv) |
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At least tech gets cheaper not much else does in this economic climate ---------- Post added at 10:29 ---------- Previous post was at 10:28 ---------- Quote:
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Well a 20 minute phonecall and no luck...
They wont let me disconnect unless I pay £180 oh well lesson learned. An that lesson is..... When sky have given you everything you want for 8 years STAY WITH THEM. |
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Anyways I will see out the six months half price I have on vip50 then hopefully they will let me drop down to the absolute minimum. |
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I assume that's what you meant in your earlier posts. |
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Check your T&Cs i'm sure you can cancel due to the price rises, you just have a short time to do it though. There's a thread about it on moneysaving expert, with people cancelling mid contract due to price rises. Basically you should be able to cancel any service that is going up with out penalty. I think it works something like.. you have to put in writing you're desire to cancel due to the price rise of your package which you were notified about. |
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Ahh what can I say the vip50 is a bargin on the halfprice offer and I will drop my package or leave after 6 months. ---------- Post added at 11:34 ---------- Previous post was at 11:33 ---------- Quote:
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http://shop.virginmedia.com/the-lega....html#changing H2 says However, you will have the right to cancel the affected services or end these agreements if the changes are significant, as described in paragraph J5. J5 says # If: a. Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments increase their respective charges under these agreements; b. Virgin Media Ltd and/or Virgin Media Entertainment make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or c. Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments make significant changes to the terms and conditions of these agreements (including the other legal stuff). You may cancel those services affected without penalty by giving Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) at least 30 days' notice in writing. Such notice must be given within 30 days of the increase in charges or changes to the services or this agreement being notified to you. If you were not notified of these changes in advance, you must give notice of cancellation of the services affected to Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) within 30 days of receipt of your first bill following such increase in charges. If you do not give notice of cancellation within the specified period, you will be deemed to have accepted the increase in charges and/or the changes to the services and these agreements. You will no longer be able to cancel your services under this paragraph. If you cancel any services in these circumstances, the increased charges will not apply to those services during the 30-day notice period and paragraph J2 will not apply if you cancel before the end of the minimum period. There is no mention of 10% anywhere. Send them a cancellation in writing. |
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[QUOTE=Marcus125;35174181]She said she can't comment on that and the sales guy should not of said that. She also said had a record of the call ,so I said as you have time and date get a recording..SHE SAID..........We dont record all calls lol.
Ahh what can I say the vip50 is a bargin on the halfprice offer and I will drop my package or leave after 6 months.[COLOR="Silver"] Don't trust sales guys from any company, and if at all possible get an offer in writing. In VM's defence they were great with me when I was told a pack of lies by their salesman. |
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---------- Post added at 11:50 ---------- Previous post was at 11:47 ---------- Canceled!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!1 30 days notice given..thankyou and good night. |
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Feel free to send any thanks to me in beer... :D |
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Another pointless thread , look its simple if you don't want to pay £149 for TIVO don't wait until its at a point your happy to buy it. And as for signing to a service and saying theres not as much HD , I'd say next time do a bit of research.
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When tivo is rolled out free to all I will definately try it out but untill then I have my beloved sky back lol. But it was a missunderstanding that has been sorted out.. /Thread closed as it gave me the infomation I needed to resolve my issuse. |
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Can i just say that the reason for TIVO been charged at £149 is:
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Boz |
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Which do you want? It costs VM to produce and support the equipment and replace if it breaks down. |
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Not sour grapes but a series of unfortunate events lol...Let me explain. Ok I signed upto VM after being offered 6 months half price. So I choose VIP50, Which is "around" £100a month so at half price I think it will be "around" £50 a month. Its not its "around" £70. When I signed up I mention my main reason to join is Tivo I'm told go with vip50 and its a simple swap out for the tivo box on release. No mention of the £189 +£40 install + £3 extra subs. Now I understand new products carry a price but if I knew that Tivo was going to cost that much I wouldnt of joined VM. Again if I knew VIP50 was not going to be half price I wouldnt of chose it. The loss of HD channels was a pain but mehh I could cope. Virginmedias service has been faultless in the 2 months I had it and the 50meg BB is excellent. But its over kill for me. I thought I was joining at £50 a month with a view to getting tivo. What happended was I joined at £76 a month with another £180 for tivo plus £40 to get it installed plus another £3 to use it lol. So just a massive missunderstanding which is now resolved. I may keep the bb though just at a lower speed. |
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Don't understand the reason why people think the Tivo box is a ripoff but are quite happy to pay SKY £249 for a box that is next to useless if you leave. :confused:
JJ |
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Well.. for comparison I paid £400 for my SkyHD box and £10/month, Then £200 for a second one when the first one fried itself (sky of course weren't interested.. I bought the box, my problem), and still £10/month. That one now sits gathering dust as it's useless.
So in 4 years SkyHD cost me over £1k. Tivo at £149 + £3/month is dirt cheap by comparison! (In fact I'm getting 2! Never got multiroom with Sky because it would have been an extra £20/mo and would have required me fitting a landline in the bedroom). |
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But I am happy with my V+.:D |
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Listen to your own ceo in the investor presentations, next one on Thursday. He frequently makes reference to equipment costs and how the cost is clawed back via monthly rental charges, including "telephone line" rental, a charge of course which is nothing at all to with telephones. As a VM spokesman recently said to paidContent:uk "we’re changing the terminology - we’re calling it an upfront rental fee.” All well and good as it's rental, vm get the box back at the end of the rental period. But as its rental when does the customer get the "upfront rental fee" back? The answer of course, is that don't. So it ain't rental, it's a purchase and a purchase for VM using a customer's money. |
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If you go to Avis and rent a car for a weekend and pay them an upfront rental fee as agreed in their price list, do you get it back when you return the car? No you don't |
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Sky don't rent equipment. Sky has never been a rental service. Cable is a rental service. Why can't people understand this basic fact? If you rent something, you do not pay for the entire cost of the rental equipment upfront. |
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If you rent a car, you do not pay for the entire cost of that car to rent it. You pay something called a rental fee, which is a fraction of what the car actually costs. VM are not asking for a "upfront rental fee", they are asking customers to purchase the equipment and then pay again to rent it from vm. Bloody cheek it is too and I suspect illegal.:mad::td: I'm going to look into this and if I'm right, I'm bringing out the big guns. If companies think they can do what they want, they will. |
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The bit you are missing in your argument is.... how does the equipment get paid for? Someones got to pay for it. You can't get it from monthly subs as it would make it way too expensive. Pay it and get the service or don't pay it and get nothing. Simples! https://www.cableforum.co.uk/images/...2011/03/72.gif |
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Rental fees are just that, they don't suddenly stop when the cost of whatever is being rented is paid for, as what is being rented also need to be maintained, serviced etc. There are more costs than just the initial purchase Quote:
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VM's monthly fee is not just for services like tv channels and vod. It includes equipment rental charges too. Ask your own bosses if you think this is incorrect and while you're at it ask them what the telephone line rental charge is really for? A clue, it ain't for renting a bit of old copper wire. |
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dont know if its still the case but bt made you pay for installing a phone line then charge you a rental fee for it as well Quote:
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When you say tivo service and associated hardware, what do you mean?
Do you mean tv channels? Do you mean catch up tv? Do you mean other VOD? Perhaps you think a few apps is a service?? As for hardware: Do you mean headend equipment? Street cabinets? stbs? We already disagree on that one! Cables? What is the "service" you refer to? And how is that seperate to the cable tv service I already pay for? |
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No-one if forcing you to have the TiVo box, or pay any of the fees. You can quite happily continue with the STB you have which by the sounds of it more than meets your needs |
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someone has to pay cisco for the boxes
and someone has to pay tivo for their software and then virgin have to make a profit out of it all |
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Oh don't we know it :p: |
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I currently pay £72 a month to vm, I don't class that as "free".
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I repeat... you paid TiVo £10 a month, just for the Tivo services, it gave you no more channels....... So, you just want free stuff? Look... TiVo will eventually replace the other STB's, but for now it's priced as a premium product. It's an extra service, like premium channels... pay it and get it or get nothing. End of. |
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Happy to rent, not happy to purchase it for VM. End of.
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you got no more channels. |
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Charging £149 for a piece of equipment you then rent is a joke IMO. I've made my feelings clear on this on other threads though.
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If you want TiVo then you pay the asking price the same way every has done for years with V+. If you do not want to pay for TiVo then forget about it and do not bother moaning about as to receive a TiVo you have to pay for it. no IFS and no BUTS pa up or do not take the service. Why argue over something that you cannot change. |
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I've just had a look on Google for the cost of a Tivo box (non VM) and you're looking at about £100 more than VM charge...
I'd totally disagree that it's the entire cost of the equipment. |
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You cannot go to Currys and get a television at cost price. |
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Just to add to the debate, XL customers only pay £3 per month which reflects the unique Tivo additional services charge I believe. Any debate on box/VM service costs is about the £7/month then and warranty for life for repairs in effect is a very good deal at that price IMHO.
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Tivo is also a brand new product with a unique UI and features and in high demand (over 20,000 existing customers have logged a wish to purchase). When the Sky+ HD (1TB) box was launched it had a premium price, so I say to those who don't want to pay the £149, simply wait a couple of years and you will get a much better deal!
There are also variants of the box coming out in 2011 which will be cheaper (smaller HDD but same Tivo UI) and suspect when this is launched, customers will not be asked to upgrade to XL TV as they are now. New technology always comes at a premium, VM is a commercial organisation not a charity, so either pay or wait for when the price comes down, your choice. |
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