Loss of HD picture on V+ box
 

Here is a good question, and to be honest l am not happy with the present situation with VM.

We had a v+BOX WITH hd installed, and were told by the sales assistant that the box would give HD quality picture This has been going great until a few days ago when we suddenly found that the box is no longer giving out HD quality picture even though we have the right set etc.

Can someone tell me if there is something wrong with the system

Re: Loss of HD picture on V+ box
 

I've split this off to its own thread.

Re: Loss of HD picture on V+ box
 

What do you mean? Are you not getting the HD channels or is the picture quality poor?

Re: Loss of HD picture on V+ box
 

And is the TV connected to the V+ box with a HDMI cable (and has it always been)?

Re: Loss of HD picture on V+ box
 

The quality of the HD picture is as though it is SD, and everything is connected correctly, we did have probs with the box a couple of days ago, but no way is it a HD picture.

Re: Loss of HD picture on V+ box
 

Check the box is set to hdmi 1080 and check the tv is actually on HDMI and not scart

Re: Loss of HD picture on V+ box
 

That has been done, but the picture is still like SD.

Re: Loss of HD picture on V+ box
 

Do you have a scart in at the same time? And when you set the stb to hdmi are you pressing "Text" to save the setting?

What are you watching and what channel is it on for you to say it is "SD"?

Re: Loss of HD picture on V+ box
 

You are watching on a HD channel, ie 108 rather than 101 for bbc1, also is the programme in HD and not just up scaled SD.

Re: Loss of HD picture on V+ box
 

What we do is go to the HD page, choose a channel, and then go to that channel in SD, and to me the picture is not sharpe enough for HD quality.

:(

Re: Loss of HD picture on V+ box
 

So if you are going to the HD page and then going to the SD version of that channel that is why you are not getting the HD quality:erm:

Re: Loss of HD picture on V+ box
 

Or are you comparing the SD channel version with the HD channel version and not seeing any difference? And are sure that the programme is an HD transmission.

Please give an example of a programme

Re: Loss of HD picture on V+ box
 

I was watching the football on ESPN, and did a test of difference between the channels of HD and on SD, no difference.

I tried BBC1 in SD and then BBC1HD still no difference.

HD to me is where you get the sharper picture, when l purchased my HD set, l was shown the difference and on VM HD, over several weeks, there has been no difference.:(

Re: Loss of HD picture on V+ box
 

Arthur, you stated earlier that "everything is connected correctly" - is there a HDMI cable connecting the TV and the V+ box?

HDMI cable ends.
http://www.playstation3hdmicable.com/images/hdmi2.jpg

Re: Loss of HD picture on V+ box
 

Yes as per your picture

Re: Loss of HD picture on V+ box
 

If you have a Samsung V+ box does it say HDTV on the front of the display when you select a HD channel?

Re: Loss of HD picture on V+ box
 

Thank you - and have you selected "HDMI1" as your input on your TV remote control?

Re: Loss of HD picture on V+ box
 

There is an absolute difference in SD and the channels HD counterpart, somewhere somehow you are setup wrong.......We need more info!!!

---------- Post added at 22:53 ---------- Previous post was at 22:45 ----------

So we are sure:

You go into settings and change source to HDMI and screen to 720i wide or 1080i wide press ok, then ok to confirm change, screen goes blank for a few seconds then asks you to press "TEXT" to confirm. Press "TEXT" to confirm.

You select "input/source" on TV (not virgin) remote and change to corresponding HDMI input that your V+ is connected to. If you have a scart connect at the same time disconnect this, if picture goes blank you are still on scart source.

Re: Loss of HD picture on V+ box
 

I may get shot down for this, but oftentimes I find that because the upscaling on the V+ is so good there isn't as huge a difference between the SD and HD channels as there would be between HD and SD from different sources.

Re: Loss of HD picture on V+ box
 

Absolutely agree. Also you will find that some programmes made in HD such as Lark Rise to Candleford have a soft image so the difference between SD and HD is less pronounced. The best channel to try is Eurosport where the SD is often so bad that the HD version really stands out, try tennis in HD the test is that you can set the net is resolved to its individual starnds.

Re: Loss of HD picture on V+ box
 

Arthur, would you say your SD picture is of a high standard?

I agree with savvy and arcimedes: the V+ does such a good job of upscaling the SD picture (with HDMI cobnnection) that often there is little or no noticeable difference on the equivalent HD channel.

Re: Loss of HD picture on V+ box
 

You need to make sure what you are watching in HD is actual HD and not upscaled, to do this just press "info" when watching a HD program and at the bottom of the info page it should have [HD] displayed like this, if not it's upscaled.

Re: Loss of HD picture on V+ box
 

Just read this on the VM information, that to get HD channels, you need them to be activated by VM at a cost.

BUT, l was advised that as l have a V+BOX WITH HD, then it would not cost anymore.

And as said in previous comment, everything was fine till a couple of days ago.:(

Re: Loss of HD picture on V+ box
 

When you go to a HD channel are you able to view it as if you are the HD has been activated :confused:

Re: Loss of HD picture on V+ box
 

When you view HD channels in your "TV Guide" are they in grey or white lettering?

Re: Loss of HD picture on V+ box
 

Example; We went to ESPN HD and it is in WHITE, but SKY SPORTS HD is GREY.

Re: Loss of HD picture on V+ box
 

Anything grey you don't receive because it's not in your subscription.

Re: Loss of HD picture on V+ box
 

OK, so you subscribe to ESPN HD, and not Sky Sports HD.

Do you have a SCART lead connected between the V+ and TV as well as the HDMI? Quite a lot of people think they are using HDMI but actually their TV uses the SCART in preference. Unplug the SCART to make sure.

And what display settings do you have selected on the V+?

Re: Loss of HD picture on V+ box
 

Are you absolutely that they were being transmitted as HD?

Re: Loss of HD picture on V+ box
 

This happened to me, My Sky Sports HD picture was flat, it turned out to be a my HDMI cable, changed it and bam, everything HD again :-)

Re: Loss of HD picture on V+ box
 

Be sure that you are actually watching a HD broadcast. Not all show shown on the HD channels are truely in HD.
Look at channel 187, bbc hd as this is HD 24/7

You can check if a show is being broadcast in HD by pressing the info button 'i'. If in the synopsis it reads [HD] then you should see a better picture.

Also, as posted, check your connection. Pull out any scart leads to be sure you are not watching that.
Check that in your system settings menu / display and audio / that your setting read HDMI and 1080i.