Virgin media price increase
 

Im one unhappy customer i just noticed the new prices from 1st Feb we had one increase as of 1st Jan because of VAT now we got a second increase all packages and line rental gone up nice kick in Ba**s from virgin when familys are trying to make ends meet strugling to pay bill their BB 10 meg and TV L was £30 now £33 thats 10% Increase
Thanks virgin:td::td::mad::mad:

Re: Virgin media price increase
 

Obviously the VAT rise isn't VMs fault.

Re: Virgin media price increase
 

Where are the new prices from February displayed?:confused:

Re: Virgin media price increase
 

tv L was 17.25 + vat £17.50 now 18.50
tv xl 29.50 now 30.50
phone £11.99 + vat was £12.24 now £12.99

Re: Virgin media price increase
 

So why is the vat increase VM's fault ?

Re: Virgin media price increase
 

I didn t say vat increase virgins fault the vat effects everyone but why have second increase within a month just greedy get as much money out of customer as you can this country is turning into two tear society have and have nots im all right jack i can afford it atatude its all about money and profit same with Tivo if you can afford it £200 box you are ok

Re: Virgin media price increase
 

TV L is a luxury not a necessity, if familys are having a hard time making ends meet they should use freeview

Re: Virgin media price increase
 

Look at the new prices for the VIP Packages !! :(

Re: Virgin media price increase
 

jb66 i see you are virgin fan boy beeing a staff member you probly get 50%-60% discount i wonder how you would feel to pay full price for your virgin package

Re: Virgin media price increase
 

Can a member of Virgin staff confirm if the new VIP package prices on the website are accurate?

http://shop.virginmedia.com/bundles/...e-package.html

There must be a mistake here surely? I expected a bit of a price hike but this is way over the top.

If the prices are accurate, is there anyway I can get out of my 12 VIP50 contract? Still got about 8 months to go, but I certainly didn't sign up on these prices.

Any help of feedback would great.

Re: Virgin media price increase
 

Same here..I was tied into a new 12 month contract by accepting the 6 months free HD channels.....Diane even said it would be cheaper!! :td:

Re: Virgin media price increase
 

Yes, breech of contract. Phone up and complain. You agree to one price, now they go and charge another. Contract void. If they kick up a fuss, email neil.berkett@virginmedia.com

I heard the price rises were coming in on the 1st April. VM have to give advance notice of price rises by law. What the hell are they doing?

Re: Virgin media price increase
 

http://shop.virginmedia.com/the-lega...-services.html

I think that is quite clear ;)

Re: Virgin media price increase
 

Well then, I shall await my letter telling me they are raising the price yet again!

Re: Virgin media price increase
 

Trying to take the focus away from SKY Atlantic:p:

No seriously, thanks for the info. Hopefully we aren't getting a preview of their future pricing structures. There's no way I'll be able to afford those kind of prices, along with my phone bill on top.

Re: Virgin media price increase
 

i agree with jb66, if you're strugging to make ends meet you dont take luxury, you get basic.

Why not get Plusnet broadband for £6.49 per month and use Freeview?

http://www.plus.net/?home=hometop

Re: Virgin media price increase
 

Don't be such a fan boy Zee lol :p

Re: Virgin media price increase
 

I can afford, but don't particularly enjoy paying out £96 a month, £87.56 is much better :D

Re: Virgin media price increase
 

We go through this everytime there is a price change. The contract makes it clear if the service price changes then you can cancel that service without an EDF if you are in contract

I would remind everyone though, that it's ONLY the affected service - not the entire contract

Re: Virgin media price increase
 

Well my latest bill shows the VAT increase which VM can do nothing about, those who are struggling may need to look at their packages and cut back a little e.g. move TV L to TV M?

Re: Virgin media price increase
 

Perhaps the reason for the hike in VIP pricing is to keep the bundle as the VIP bundle and have Sky Premium channels enabled in HD on both boxes?

Re: Virgin media price increase
 

I would probably stay if that was the case.

Re: Virgin media price increase
 

What service is it that's jumping up so high in price?

Re: Virgin media price increase
 

Considering the amount of things VIP has in it, it's probably a few different things like Talk Plan, Line Rental and TV

Re: Virgin media price increase
 

But we're back to the "Vip is no longer value for money" we was talking about 6 months ago!!

Re: Virgin media price increase
 

im on vip 50
and tbh i can now build a bundle to very nearly the price of the increase

erm

What you'll pay

Monthly cost

Your bundle £26.06

Virgin phone line £12.99

Your extras £47.60

Total £86.65

£86.65 for first 6 months
£108.15 after that



One-off cost £49.95

You save £40.00 £89.95



Your services
TV XL
Phone XL
Broadband XL
Virgin phone line
Broadband extras
Virgin Media Super Hub
Phone extras
Talk International
Talk Mobile
Anonymous Caller Rejection
3 Way Calling
TV extras
ESPN
V+ HD Box
Additional standard V HD Box - HD ready
Sky Sports & Movies Collection
Fees
V+ HD activation
Standard engineer installation
eBill for cable services




What you'll pay

Monthly cost

Your bundle £29.31

Virgin phone line £12.99

Your extras £47.60

Total £89.90

£89.90 for first 6 months
£114.65 after that



One-off cost £49.95

You save £40.00 £89.95



Your services
TV XL
Phone XL
Broadband XXL
Virgin phone line
Broadband extras
Virgin Media Super Hub and adaptor
Phone extras
Talk International
Talk Mobile
Anonymous Caller Rejection
3 Way Calling
TV extras
ESPN
V+ HD Box
Additional standard V HD Box - HD ready
Sky Sports & Movies Collection
Fees
V+ HD activation
Standard engineer installation
eBill for cable services



What you'll pay

Monthly cost

Your bundle £64.06

Virgin phone line £12.99

Your extras £47.60

Total £124.65





One-off cost £79.95

You save £40.00 £119.95



Your services
TV XL
Phone XL
Broadband 100
Virgin phone line
Broadband extras
Virgin Media Super Hub and adaptor
Phone extras
Talk International
Talk Mobile
Anonymous Caller Rejection
3 Way Calling
TV extras
ESPN
V+ HD Box
Additional standard V HD Box - HD ready
Sky Sports & Movies Collection
Fees
100Mb activation
V+ HD activation
Standard engineer installation
eBill for cable services


it has become not value for money lol
or im a missing something on that list?
a couple of pounds saved on vip

Re: Virgin media price increase
 

Here comes the Fan boy statements. If your going to get involved in the debate at least make it an intelligent answer, Instead of having a dig at staff because you have a chip on your shoulder with them.

Re: Virgin media price increase
 

The other packs are increasing in price, more details soon.

Re: Virgin media price increase
 

I really hope there is no more increases with the phone.

It has only just dawned on me I pay £23 for the line, XL calls and caller id.

That seems awful expensive to me.

Re: Virgin media price increase
 

@Ben: if the contract was taken as a whole at the same time eg bb and phone and the price of the phone line goes up, isn't the contract as a whole been changed and therefore, the whole contract should be able to be cancelled?

@everyone else: if you are out of contract or even still in contract, give VM a kick in the balls. Phone them up and ask them to be competitive. I did and I got 10Mb L BB + M phone + new D-Link router for £14.60/month. The new BB contract is for 12 months and on the phone it is 18 months. I have a feeling that VM will try to get their own back after 12 months and will increase the price of the BB element and I will be forced to swallow the increase as the phone is still in contract until a further 6 months. But I guess I have a year or so until that happens ...

Re: Virgin media price increase
 

Got the dreaded email through today. My bill went up £1.25 due to the VAT (fine with that), now it's going up another £4 in April. £5 is plenty enough when you're a pensioner. Doesn't seem long since we had price increases in 2009 either? I never thought I'd say this and I've been with the service since the C&W/NTL days but the price is becoming slightly uncompetitive.

Re: Virgin media price increase
 

Officially? No. What the discussions may be isn't one I'd care to guess

Re: Virgin media price increase
 

VM held most prices in 2010, so a small rise is due I guess. Sky put their prices up last September as usual.

You can't expect more channels and services without some kind of increase.

VM have added loads of stuff in the last 2 years on TV and broadband.

Re: Virgin media price increase
 

I understand your concern, but you are talking about two years ago....

Why don't you get a comparison price from VM's competitors, and if it is cheaper, either move to them or as VM to match the price.

Re: Virgin media price increase
 

Hi just got email today from virgin another price increase from 1st April its time to look for another company email below
TV going up
BB going up
Phone line rental going up

Dear Arthur,

We wanted to let you know that some of our prices are increasing from 1st April 2011. Lots are staying exactly the same and some haven’t changed at all in the last two years.

When you have a moment, take a look here and you can see how this affects you. If you’d like to remind yourself which package you’re on, just take a look at the top of this letter.

If any of the products you have aren’t mentioned here, don’t worry, it means those prices are staying exactly as they are.

Finally, at Virgin Media, we’re here to help you live your life to the full.
So head to our useful site and have a read through our plans to make your home a more exciting place to live in 2011. From free cinema tickets for movie previews, to the UK’s fastest broadband and HD channels at no extra monthly cost. Plus, we give you a taste of things to come, including getting more TV On Demand. That’s right! We’re adding a dollop of TV Choice On Demand to your package. For the first time, you’ll have over 700 hours of the best TV at your beck and call. Find out all about here.

Don't forget, if you need to remind yourself of our new prices or how we're making your home a more exciting place to live just just visit virginmedia.com/pricing-guide

Yours sincerely,

Mark Davidson
Executive Director, Customer Care

Re: Virgin media price increase
 

Looks like TV L customers are getting some TV Choice.

Re: Virgin media price increase
 

A version of, yes

Re: Virgin media price increase
 

Link to web page

http://www.virginmediapeople.com/pri...default.aspx#1

Re: Virgin media price increase
 

ok, so the info in that link shows that tv xl is going up by £1. i'm on vip and currently pay £91.60 so why does the virgin site show that the new price will be £100.55? I understand that line rental is going up as well but that's less than £1 from the current price.

Re: Virgin media price increase
 

The website is incorrect. Ben has raised it with the business. Should be changed very soon.

Re: Virgin media price increase
 

Just contacted Sky they offerd me 12 months half price tv on all packages 6 months half price phone rentall £5.50 for 6 11.25 for 6 months
3 months Free BB then £7.50 seems a lot cheeper then Virgin
and i like that i can record on sky box where virgin want to charge £5.25 for V+

Re: Virgin media price increase
 

http://www.virginmediapeople.com/pri...default.aspx#1

Like im not paying enough.. Why does everything keep getting more expensive.. when will it stop?

Re: Virgin media price increase
 

The pricing must be wrong as according to that (I'm on VIP50) then the price rise should be £2.25 not £12 as advertised.

Re: Virgin media price increase
 

There is also a 90p increase in Additonal Box cost included in VIP so the total increase is £3.15 (as I confirmed elsewhere ;) )

Re: Virgin media price increase
 

Your a legend mate. Thanks for clearing that up for us. I hope your employers realise you've diverted WWIII:D

Top effort

Re: Virgin media price increase
 

I'm normally not one to complain about the odd yearly price rise, as long as my services improve, but Line Rental for £12.99 is ridiculous, considering how much SIM only contracts cost and how much I use it.

Re: Virgin media price increase
 

Line rental is still lower than BT's at £13.90 from April. Calling features on BT start from £3 each but BT does include free caller display.

Did anyone else find the price change website patronising? Making out the benefits of our services as being something we don't already know about!
How about telling customers what extra services we're going to get with these price increases and fewer channels.

---------- Post added at 22:50 ---------- Previous post was at 22:32 ----------

Do any staff members know how the price of Mates Rates will be affected with the reduction of XL BB and increases of XL TV, line rental, Talk Mobile & International?

Re: Virgin media price increase
 

Virgin line rental will be £13.74

Re: Virgin media price increase
 

No, it's £12.24 now and will increase to £12.99 from April.

Re: Virgin media price increase
 

Well I'm guessing the increase for Mates Rates would either be £3.15 if you have an extra STB installed or £2.25 if you don't

As Mates Rates is based on XL Plus 20 then the same thing would apply as VIP 20 - if you've been on it since before the last rise in April 2010 you may be able to reverse some of this rise by going on XL (30) as the discount would then place on the current version of the offer

Re: Virgin media price increase
 

No it's £12.99 now on the website so will increase to £13.74.

Re: Virgin media price increase
 

ok stand corrected

Re: Virgin media price increase
 

No you were right if the website is correct.

Re: Virgin media price increase
 

They only increased line rental by 25p to £12.24 last month with the VAT rise. There has been no mention of it being £12.99 until today. Have VM put up the wrong price on their website?

Thanks for the info Ben. Mates Rates does include an extra box as standard. I did notice my package price remained the same with last April's price rise so I'll wait and see what happens this time round.

Re: Virgin media price increase
 

Ive been looking around you can get line rental as cheap as £8 per month thats £5.74 saving on virgin

Re: Virgin media price increase
 

I've no clue as i don't know what i pay, i'm just going by their website which says £12.99.

Re: Virgin media price increase
 

£12.99 on the website is the April pricing, same with TV and broadband. They did the same with VAT increase. New customers will still pay current pricing in Feb & March.

Re: Virgin media price increase
 

Thanks for that. :)

Re: Virgin media price increase
 

Only if you take phone only from Virgin and it's actually £4.24 and £4.99 from April assuming the £8 doesn't also increase.

If you take Virgin TV &/or broadband (which most do) then it's probably cheaper to take your phone line from Virgin as well.

Re: Virgin media price increase
 

hi i got the same email stating -

Dear David,

We wanted to let you know that some of our prices are increasing from 1st April 2011. Lots are staying exactly the same and some haven’t changed at all in the last two years.

When you have a moment, take a look here and you can see how this affects you. If you’d like to remind yourself which package you’re on, just take a look at the top of this letter.

If any of the products you have aren’t mentioned here, don’t worry, it means those prices are staying exactly as they are.

Right now, you’re enjoying an extra set top box (or more) in another room. So you’re able to keep everyone happy in your home. From 1st April, these will cost an extra 90p per box per month. Don’t worry, you’ll still be able to watch the same great variety of channels and On Demand shows, whenever you choose. I looked at there term and conditions. And found this -

J Ending these agreements


If:
a. Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments increase their respective charges under these agreements ;

b. Virgin Media Ltd and/or Virgin Media Entertainment make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or

c. Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments make significant changes to the terms and conditions of these agreements (including the other legal stuff ),

you may cancel those services affected without penalty by giving Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) at least 30 days' notice in writing. If you cancel any services in these circumstances, the increased charges will not apply to those services during the 30-day notice period and paragraph J3 will not apply if you cancel before the end of the minimum period . If you do not give such notice of cancellation within 30 days of any increase in charges or changes to the services or this agreement being notified to you or, if later, receipt of your first bill following such increase in charges, Virgin Media, Virgin Media Entertainment (if applicable) and Virgin Media Payments will assume that you have accepted the increase in charges and the changes to the services and these agreements and you will no longer be able to cancel your services under this paragraph.


So i called virgin media up as i'm in contract for all the services and they are all effected by the prices increase. i talked to the guy about the above he stated he would confirm with his manager if this was the case put me on hold and after a few minutes wait came back to me and confired that i could cancel all my services for free due to prices increase also his manager confirmed this to me as well. he gave me an address to write to too to give my 30days notices as you have to write in to give the notices.

So you can cancel your services that are effected by the price increase if you still are in contract. :woot: so bye bye virgin media

Re: Virgin media price increase
 

Well goodbye and do not let the door hit your backside on the way out.https://www.cableforum.co.uk/images/...2012/12/10.gifhttps://www.cableforum.co.uk/images/...2012/12/10.gif

Re: Virgin media price increase
 

So if you move to another provider who will have increases at some point, Will you then leave them as well ???

Re: Virgin media price increase
 

nope as i work for an services provider not telling who i can get free services line rental call plan and BB for nothing and not costing me anything so no i will not have to pay any increases :p:

---------- Post added at 15:19 ---------- Previous post was at 15:17 ----------

:bsmack: lol

Re: Virgin media price increase
 

Yes maybe but if you leave the company or are made redundant/fired you are still in contract and will need to pay the remainder of the contract ( so i would be careful )

Re: Virgin media price increase
 

true but

1) i'm not going to leave the company anytime soon not in this economic climate.

2) being made redundant a possibility :( and get fired only if i dont do the job they pay me too which will not be the case as i put 110% in :)

Re: Virgin media price increase
 

Anything can happen? I thought that my job as a baker was secure, but hey ho they said on on the way you go ( and that is with 20 years experience ). As they had got new staff in that they could pay less?

Re: Virgin media price increase
 

doesnt mater what you have in your home everthing as gone up ,
gas
electirc
food etc
yes virgin media put up the prices so is everything else !

people not happy talking about jumping to sky ! go for it cause come september they will increase the prices again !!
everybody is struggling in todays climate, price increases on everything,

i always say if you not happy and you think the grass is greener on the other side then you know where the door is !!

virgin media staff probaly do get a discount perks of the job, cant fault them while iam on the subject of virgin media staff on these forums i have asked many a question and they take there time to help me so just like to say thank you to them !!

Re: Virgin media price increase
 

I tend to think the whole sky boxes work a lot better than VM and I'm getting a little miffed off with the loss of channels all the time..VM increase the prices but we get less channels?

Bravo and channel 1 I watched both and a little unhappy that they had to go. I can understand some price increases e.g rental of channels from sky etc but what I can't understand is what reasons are there for line rental increase? I thought VM provided there own lines or do they rent from BT?

As for the increase in extra boxes whats all that about? what reasons are there for doing that as the boxes are owned by VM?

Re: Virgin media price increase
 

SKY closed both Bravo and Channel One not Virginmedia so no good going to SKY to get them back, and at least Virginmedia will never charge for a callout unlike SKY.

Re: Virgin media price increase
 

i know what you saying, i feel the same about the channels being taken off air but that due to sky not vm, theres more hd channels on the way and as for the price increase in extra boxes i have 3 v hd multiroom boxes and even the price increase is still a bargain agaisnt sky multiroom.

Re: Virgin media price increase
 

Well I was of the understanding that VM owned the bravo and channel 1 package before selling them off to sky?

As for the extra box charge its one thing I dont understand because I can understand tv packages going up for rental and other stuff etc.

But the extra boxes there is no reason as they are owned by virgin once they are in unless something goes wrong they dont need to be touched so what reason is there for increases the price for the boxes?

Re: Virgin media price increase
 

Like you said, its everything: Bus fares; Food; Petrol; Gas; Electric etc etc.

Stuff like Cable TV is a luxury in these times. As I said to my sister a few hours ago, "If you can't afford it, don't have it, get rid." Really want HD? Wait for DSO to be completed and watch Freeview HD or better yet, get a Blu Ray and a Lovefilm subscription.

And if you can afford Cable TV....well, look at it this way:

Everyone wants more HD channels from Virgin, yeah?

OK. But how are Virgin going to pay more content providers out of the XL fee for more HD channels?

By raising the price a little, that's how.

I'm sure I read somewhere that for every XL customer, ESPN gets 20p from Virgin or something like that. At some point (which has probably already been reached for now), there won't be enough from the XL charge for Virgin to pay the extra wholesale charges for say, ITV HD 2/3/4, ESPN America HD, SSN HD etc.

Its either little price rises now and then, or Virgin have a 'HD charge' on top of XL for non-premium HD content, just like Sky.

Re: Virgin media price increase
 

you rent the boxes from vm like i said before still a bargain for extra boxes compared to sky !

Re: Virgin media price increase
 

The whole rental thing is sort of swings and roundabouts.

I paid £129 to have my broadband and V+ connected in August 2009. A year later I had to leave since my placement took me to an area without VM. Come August 2011 - I'll have to pay those fees or similar ones again to be 'connected'.

With Sky, I own my box so if I leave then rejoin a year later, I wont have to pay out for the equipment so long as my own is still in working order. This whole callout charge nonsense is very easily avoided (just tell the person on the phone that you'd prefer to disconnect!).

The only reason VM get away with these 'connection' charges (separate to installation) is because Sky charge for equipment, but at least with Sky's charge you walk away with a piece of equipment which will save you the charge upon rejoining!

Re: Virgin media price increase
 

Is multiroom going up too? to £6.50 for each box?

Re: Virgin media price increase
 

i think so mate !

Re: Virgin media price increase
 

does anybody have the address where i can send my cancellation letter as per clause J

Re: Virgin media price increase
 

My XL TV (no VM phone) is going up £5.50 that is a disgrace. I am ringing Sky later tonight, £5.50 increase?!

Re: Virgin media price increase
 

XL tv is going up by £1.

Re: Virgin media price increase
 

Says xl tv is going up by £1.50 on here.

http://www.virginmedia.com/myvirginm...ce-changes.php

Re: Virgin media price increase
 

I'm on VIP20 and have just got my latest bill through. Everything is the same as last month apart from the charge for XL TV which has gone up 50p to £25. I don't remember being advised of this increase, can anyone verify it?

Also my current advanced charges are £95.39, when the prices go up in april will my advanced charges go up to £98.54 (current charges + £3.15) or will it be the advertised £95.55?

I've been on VIP from a few months after it was launched.

Re: Virgin media price increase
 

That page is actually for April 2010.


2011 details here - http://www.virginmediapeople.com/pri...e/default.aspx

Re: Virgin media price increase
 

Sorry didn't realise that... So I'm 50p better off now lol. You'd think they'd get rid of that page esp' as it doesn't say what year.

It doesn't say anything about multi-room boxes so I take it they're not going up?

Re: Virgin media price increase
 

Extra box rental is going up 90p per box according to the email Virgin sent me.

Re: Virgin media price increase
 

Damn I'm 49p worse off now. lol

Re: Virgin media price increase
 

But I currently pay £25 for XL TV and the price on the VM website is now £30.50 without VM phoneline, I presume that link is only for people with a VM phone line? Anyone clarify? £1 would be fine, but £5.50 is a rip off!

As per this page http://shop.virginmedia.com/digital-tv/tv-size-xl.html

Re: Virgin media price increase
 

Perhaps VM and Sky should synch their prices for the say time! Both will be putting up prices in due course for sure.

Re: Virgin media price increase
 

Thats if you have no other services at all.

I'm guessing you have broadband

Re: Virgin media price increase
 

I have Broadband, but that is £25.25 a month yet £21 online and VM apply a £4.25 discount to my account for having both so my BB is reduced to the real cost, so if things stay as they are my TV will go up £5.50?

Re: Virgin media price increase
 

No, it will go up £1 as I previously said

Ignore the price of TV XL by itself, it doesn't apply to you.

Re: Virgin media price increase
 

Well bounce my danglers - I'm having to pay £1 a month more to Virgin now.

I'm off to sky to get a fuzzy TV picture when it rains, Broadband the squeaks at around 8mb download, a TV box I will have to pay for if it goes west, a phone line that will be no different from what I have now.

And best of all, I can support the "brown eyed stars of David" that have ruined my beloved game of football.

I'll teach Virgin to put my price up! :D :D :D

Re: Virgin media price increase
 

.
.
.
.





<--- Look at what i get for ~£15

Re: Virgin media price increase
 

No comment.:D

Re: Virgin media price increase
 

Thanks BenMcr, that OK then, hope you are right!

Re: Virgin media price increase
 

No.

Re: Virgin media price increase
 

HD is what customers are asking for more than anything, plus more VoD

Re: Virgin media price increase
 

I'm thrilled to have just received the email informing me that prices are increasing (for me) by around 5.5% in April.

An extra £1 for phone line
An extra 50p for the calling package
An extra £1 for TV

This just days after recontracting for another year.

It really starts to take the p**s when you recontract at a price point to have the goalposts moved.

Why aren't people's contractual rates guaranteed for a period?

---------- Post added at 20:06 ---------- Previous post was at 19:59 ----------

So if 2 out of three services have a price increase you can get rid of 2 of them?? But if you've bought a bundle they're all cross discounted...

Re: Virgin media price increase
 

I'm not most customers. I'd opt for no HD channels for a reduced subscription charge, if that were an option.

Re: Virgin media price increase
 

I'd opt out of Children and music channels but I can't without losing channels I want.

And I'm still waiting to hear from VM about the increase.

Re: Virgin media price increase
 

The main reason for a price increase for Virgin is due to the fact that Sky increase there prices so virgin need to increase theres due to sky taking the **** and they need to pass it on otherwise virgin will not make the difference on the shortfall....But surely if your in the first part of a 12month contract they should honor the 12 months then pass the increase then