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-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

Lincsbri 17-01-2011 17:37
[Update] ALL 20>30Mb upgrade discussion
 
http://www.cableforum.co.uk/article/...its-30mb-plans
Quote:
Originally Posted by Cable Forum News
Virgin Media is poised to announce a free upgrade for all its 20Mb broadband internet customers to a new 30Mb service tier.

The plans, which have been subject to intense speculation for months, were accidentally leaked yesterday when the ISP started updating terms and conditions published on many of its web pages.

Under the heading “The Legal Stuff”, in a section explaining which customers can get a free Superhub router, comes the giveaway text: “Free Virgin Media Superhub for XL and XXL: Available to all new Broadband customers taking our Size: XL, Size: XXL and Size:100 Broadband services, and to existing customers upgrading to 30Mb, 50Mb and 100Mb broadband (subject to status and credit checks).”

An insider yesterday confirmed that Virgin Media’s new service tier will replace the 20Mb offering and will come with a 3Mb upload speed. It has been in the planning for some time, he added.

He declined to give a launch date, although several other sources have suggested an official announcement may come within a week.
so they get upgrade to 30mg and faster upload speds than 50mg when e stuck on 1.5mg uploads.

[Mod Edit - link to VM Upgrade Page added]

http://shop.virginmedia.com/existing...broadband.html

muppetman11 17-01-2011 17:41
re: 20 Mb/s to 30Mb/s free upgrade
 
You maybe only get it if you have a superhub how can this be right ?

qasdfdsaq 17-01-2011 17:42
re: 20 Mb/s to 30Mb/s free upgrade
 
That'd be why they've been giving superhubs to 20mb users.

Wonder if the STM limits will change and if so, what to.

muppetman11 17-01-2011 17:44
re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35154062)
That'd be why they've been giving superhubs to 20mb users.

Wonder if the STM limits will change and if so, what to.
but what about existing customers we pay the same.

Chrysalis 17-01-2011 17:44
re: 20 Mb/s to 30Mb/s free upgrade
 
seems like whoever is planning this hasnt been in touch with the network capacity guys.

this will be fun and games in my area.

Lincsbri 17-01-2011 17:45
re: 20 Mb/s to 30Mb/s free upgrade
 
and this is the link http://www.cableforum.co.uk/article/...its-30mb-plans

Chris 17-01-2011 17:48
re: 20 Mb/s to 30Mb/s free upgrade
 
Yes, that's a link to our own news item on the subject, posted as an exclusive at the weekend. ;)

There have already been a couple of references to it in another thread on here.

muppetman11 17-01-2011 17:52
re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chris (Post 35154067)
Yes, that's a link to our own news item on the subject, posted as an exclusive at the weekend. ;)

There have already been a couple of references to it in another thread on here.
What will happen to existing customers with no superhub surely you cant advertise a service as 30 meg if part of the XL customers cant benefit from it.

Chris 17-01-2011 17:53
re: 20 Mb/s to 30Mb/s free upgrade
 
You would have to ask Virgin Media about that - although they won't tell you. They haven't announced this yet; they simply let it slip by prematurely updating some of their T&Cs last week.

muppetman11 17-01-2011 17:54
re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chris (Post 35154072)
You would have to ask Virgin Media about that - although they won't tell you. They haven't announced this yet; they simply let it slip by prematurely updating some of their T&Cs last week.
Cheers mate i have no probs if you can re contract and get a free one but seems a bit crazy.

broadbandking 17-01-2011 17:55
re: 20 Mb/s to 30Mb/s free upgrade
 
The normal modems can handle 30Mb so even if you don't have a superhub you will still be able to get the 30Mb downstream.

muppetman11 17-01-2011 17:57
re: 20 Mb/s to 30Mb/s free upgrade
 
Thanks for that im on a Ambit256 but somebody mentioned DOCSIS 3 and needing a superhub.

https://www.cableforum.co.uk/images/...2011/01/44.png

qasdfdsaq 17-01-2011 19:15
re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by muppetman11 (Post 35154070)
What will happen to existing customers with no superhub surely you cant advertise a service as 30 meg if part of the XL customers cant benefit from it.
It's a FREE upgrade. Quit complaining. Existing customers without a superhub are already getting one free upgrade, now some of them are going to get another.

You signed up for 20meg, the expectation that you are somehow entitled to get more than you pay for, for free, twice, is ludicrous.

As for needing a Superhub, until VM announce when and how exactly the upgrade will be offered, and to whom, it's all just speculation. I could say you need an upside down tree and voodoo potion to get 30mb, that wouldn't make it so.

Ignitionnet 17-01-2011 19:18
re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by broadbandking (Post 35154074)
The normal modems can handle 30Mb so even if you don't have a superhub you will still be able to get the 30Mb downstream.
It's not about what the modems can handle BBK.

---------- Post added at 18:18 ---------- Previous post was at 18:18 ----------

Quote:
Originally Posted by Chris (Post 35154067)
Yes, that's a link to our own news item on the subject, posted as an exclusive at the weekend. ;)

There have already been a couple of references to it in another thread on here.
Hrm exclusively from my forum post where I copy/pasted it :p:

deathtrap3000 17-01-2011 19:53
re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by muppetman11 (Post 35154078)
Thanks for that im on a Ambit256 but somebody mentioned DOCSIS 3 and needing a superhub.
Think the Ambit256 managed 38meg down or something like that when people hacked the 50meg onto it.

browney 17-01-2011 20:29
re: 20 Mb/s to 30Mb/s free upgrade
 
I did say this the other week

muppetman11 17-01-2011 20:39
re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35154108)
It's a FREE upgrade. Quit complaining. Existing customers without a superhub are already getting one free upgrade, now some of them are going to get another.

You signed up for 20meg, the expectation that you are somehow entitled to get more than you pay for, for free, twice, is ludicrous.

As for needing a Superhub, until VM announce when and how exactly the upgrade will be offered, and to whom, it's all just speculation. I could say you need an upside down tree and voodoo potion to get 30mb, that wouldn't make it so.
Are you taking the p*s* or what how can you advertise XL Broadband when launched at 30mb but have half your XL customers still only able to receive 20mb churn would soon increase.

qasdfdsaq 17-01-2011 21:23
re: 20 Mb/s to 30Mb/s free upgrade
 
They do not advertise XL Broadband at 30mb. They advertise XL broadband at 20mb. Existing customers signed up for XL broadband at 20mb. They're getting a free upload upgrade as it is. They did not sign up for XL broadband at 30mb. Actually if you look at their online shop you'll see what they advertise is 10mb, 20mb, 50mb and 100mb. You bought 20mb, you might be getting 30mb or you might be stuck on the 20mb you signed a contract for. Deal with it.

http://shop.virginmedia.com/home.html

People who signed a contract for 20mb service will continue to get 20mb service (and a free upstream upgrade). If you think there's a problem getting what you signed up for perhaps you're the one taking the p***

Next thing you'll be whining you don't get free 50mb when you pay for 20mb. Or your 2003 model car doesn't get a free upgrade to the 2011 model but new customers do.

Hugh 17-01-2011 21:25
re: 20 Mb/s to 30Mb/s free upgrade
 
Could forum members kindly stop using asterisks to avoid the swear filter - the inappropriate words are still recognisable.

SnoopZ 17-01-2011 21:29
re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35154167)
They do not advertise XL Broadband at 30mb. They advertise XL broadband at 20mb. Existing customers signed up for XL broadband at 20mb. They're getting a free upload upgrade as it is. They did not sign up for XL broadband at 30mb. Actually if you look at their online shop you'll see what they advertise is 10mb, 20mb, 50mb and 100mb. You bought 20mb, you might be getting 30mb or you might be stuck on the 20mb you signed a contract for. Deal with it.

http://shop.virginmedia.com/home.html

People who signed a contract for 20mb service will continue to get 20mb service (and a free upstream upgrade). If you think there's a problem you're getting what you signed up for perhaps you're the one taking the p***

Next thing you'll be whining you don't get free 50mb when you pay for 20mb. Or your 2003 model car doesn't get a free upgrade to the 2011 model but new customers do.
You're wrong and your attitude sucks.

qasdfdsaq 17-01-2011 21:31
re: 20 Mb/s to 30Mb/s free upgrade
 
How is it wrong to say it's perfectly acceptable for someone who bought up to 20mb broadband to get up to 20mb broadband?

Chrysalis 17-01-2011 21:48
re: 20 Mb/s to 30Mb/s free upgrade
 
is ok no difference to me as my 20mbit service doesnt even mean 20mbit :)

Ignitionnet 17-01-2011 23:07
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by muppetman11 (Post 35154153)
Are you taking the p*s* or what how can you advertise XL Broadband when launched at 30mb but have half your XL customers still only able to receive 20mb churn would soon increase.
They aren't advertising XL at 30Mb. When they do start advertising it as 30Mb you've no recourse as you've been 'grandfathered' to an XL tier that is 20Mb. 20Mb is what you signed up for and that is what you will get.

watzizname 17-01-2011 23:29
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Ignitionnet (Post 35154221)
They aren't advertising XL at 30Mb. When they do start advertising it as 30Mb you've no recourse as you've been 'grandfathered' to an XL tier that is 20Mb. 20Mb is what you signed up for and that is what you will get.
So it isn't actually a free upgrade then, more like a new tier?

Ignitionnet 17-01-2011 23:32
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by watzizname (Post 35154233)
So it isn't actually a free upgrade then, more like a new tier?
Every free upgrade is a 'new tier' if you look at it that way else every cable company would have to ensure that every customer had the right CPE to get the maximum speed.

Previous tier upgrades like the 10 -> 20 had many customers who had incompatible modems and had to ask for them, VM may do that this time around, who knows, nothing official yet.

watzizname 17-01-2011 23:41
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Ignitionnet (Post 35154236)
Every free upgrade is a 'new tier' if you look at it that way else every cable company would have to ensure that every customer had the right CPE to get the maximum speed.

Previous tier upgrades like the 10 -> 20 had many customers who had incompatible modems and had to ask for them, VM may do that this time around, who knows, nothing official yet.
So it's the XL tier / starting point for new subscribers that's being upgraded, not existing subscribers currently using said tier.

Thanks for the clarification..

whizzard 17-01-2011 23:49
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by watzizname (Post 35154233)
So it isn't actually a free upgrade then, more like a new tier?
Yet to be confirmed either way, but I don't foresee any upgrade being "free", as such a tier is 99% likely to be on the DOCSIS3 network therefore the only existing customers to have relevant equipment would be those recently new to XL or those currently on XXL and 100, and well I cant see them giving away Super Hubs for nothing seeing as they haven't even been part of the company's equipment portfolio for 2 months yet.

muppetman11 18-01-2011 00:57
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35154167)
They do not advertise XL Broadband at 30mb. They advertise XL broadband at 20mb. Existing customers signed up for XL broadband at 20mb. They're getting a free upload upgrade as it is. They did not sign up for XL broadband at 30mb. Actually if you look at their online shop you'll see what they advertise is 10mb, 20mb, 50mb and 100mb. You bought 20mb, you might be getting 30mb or you might be stuck on the 20mb you signed a contract for. Deal with it.

http://shop.virginmedia.com/home.html

People who signed a contract for 20mb service will continue to get 20mb service (and a free upstream upgrade). If you think there's a problem getting what you signed up for perhaps you're the one taking the p***

Next thing you'll be whining you don't get free 50mb when you pay for 20mb. Or your 2003 model car doesn't get a free upgrade to the 2011 model but new customers do.
Your missing the point you signed up to the XL BB service if VM upgrade the service then that should be all XL customers much like if you bought a new TV and a new firmware was released you would get it not just someone who bought the TV after the firmware release date.

pip08456 18-01-2011 02:15
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by muppetman11 (Post 35154263)
Your missing the point you signed up to the XL BB service if VM upgrade the service then that should be all XL customers much like if you bought a new TV and a new firmware was released you would get it not just someone who bought the TV after the firmware release date.
Most of you have missed the point. Until such time as VM officiall announce it no-one knows what will be happening of who will get what.

qasdfdsaq 18-01-2011 02:30
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by muppetman11 (Post 35154263)
Your missing the point you signed up to the XL BB service if VM upgrade the service then that should be all XL customers much like if you bought a new TV and a new firmware was released you would get it not just someone who bought the TV after the firmware release date.
You're missing the point, you did not sign up to XL BB, you signed up to "Up to 20mb" BB. The 30mb service is a new teir. It's nothing like a new firmware for TV (unless your firmware makes your TV 50% bigger). VM may be providing a free upgrade to the new teir, which may be for all users and may only be for some, we don't even know yet.

But you seem to be arguing the principle if a product is updated, you're entitled to get the new version free. There's 6 generations of iPod Nano, does that mean everyone who's ever bought an iPod Nano should perpetually get free upgrades to the newest model forever?

Maybe I should point out again it's not advertised as "XL" it's advertised as 20mb. Up to 20mb broadband. You seem to be selectively ignoring all the big text that says "20mb" and arguing just because 30mb has "XL" in the name everyone should be entitled to it for free. This is not how product naming works.

http://img341.imageshack.us/img341/672/51667318.th.pnghttp://img59.imageshack.us/img59/2337/vm2.th.png

You'll see clearly in the screenshots (if you bother to look at them) the emphasis is 20mb. Not 30mb. Not 50mb. Not 100mb. Not "XL" with free upgrades to whatever "XL" becomes in perpetuity. You're getting a free upgrade already yet all I hear is complaining you might not get two.

Oh and as for firmware updates, I don't think VM has ever charged for them :)

muppetman11 18-01-2011 06:30
Re: 20 Mb/s to 30Mb/s free upgrade
 
http://www.cableforum.co.uk/article/...its-30mb-plans

Virgin Media is poised to announce a free upgrade for all its 20Mb broadband internet customers to a new 30Mb service tier.

Chris 18-01-2011 09:34
Re: 20 Mb/s to 30Mb/s free upgrade
 
That's why this thread was opened ... not sure why you're repeating it now? :confused:

ceedee 18-01-2011 10:02
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Ignitionnet (Post 35154236)
Every free upgrade is a 'new tier' if you look at it that way else every cable company would have to ensure that every customer had the right CPE to get the maximum speed.
Perhaps this explains why I was sent a new Ambit 256 in November to replace a 5-year-old Scientific Atlanta EPC2100 "to enable an upgrade in the coming months" (or words similar)?

Would it not be more constructive for the forum to identify which modems currently in use are *not* capable of handling the 30Mb upgrade?

Blackened 18-01-2011 10:25
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by pip08456 (Post 35154274)
Until such time as VM officiall announce it no-one knows what will be happening of who will get what.
I whole heartedly agree with this, of course.
However Cable Forum in a news article state:

Virgin Media is poised to announce a free upgrade for all its 20Mb broadband internet customers to a new 30Mb service tier.
It's hardly unsurprising that people are generally accepting this as a done deal when it's being reported as such. No mention of "XL" there incidentally. It says 20 & 30.
The article goes on to say:

Quote:
“Free Virgin Media Superhub for XL and XXL: Available to all new Broadband customers taking our Size: XL, Size: XXL and Size:100 Broadband services, and to existing customers upgrading to 30Mb, 50Mb and 100Mb broadband (subject to status and credit checks).”
"Upgrading" not "being upgraded to" - which almost suggest 20mb users will need to presumably ask to upgrade and/or pay to do so?

whizzard 18-01-2011 10:30
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blackened (Post 35154314)
I whole heartedly agree with this, of course.
However Cable Forum in a news article state:

Virgin Media is poised to announce a free upgrade for all its 20Mb broadband internet customers to a new 30Mb service tier.
It's hardly unsurprising that people are generally accepting this as a done deal when it's being reported as such. No mention of "XL" there incidentally. It says 20 & 30.
The article goes on to say:

"Upgrading" not "being upgraded to" - which almost suggest 20mb users will need to presumably ask to upgrade and/or pay to do so?
It's speculative reporting in many ways, and saying it will be free only fuels the fire even further. Indeed there is no smoke without fire ;)

Nopanic 18-01-2011 10:43
Re: 20 Mb/s to 30Mb/s free upgrade
 
According to posts on here the speed would be 30 - 3 ?

Docsis 2 wont give you 3Mb upload .. thus the old modem wont work.

Chris 18-01-2011 10:50
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blackened (Post 35154314)
I whole heartedly agree with this, of course.
However Cable Forum in a news article state:

Virgin Media is poised to announce a free upgrade for all its 20Mb broadband internet customers to a new 30Mb service tier.
It's hardly unsurprising that people are generally accepting this as a done deal when it's being reported as such. No mention of "XL" there incidentally. It says 20 & 30.
The article goes on to say:

"Upgrading" not "being upgraded to" - which almost suggest 20mb users will need to presumably ask to upgrade and/or pay to do so?
You're misreading it.

The Terms and Conditions that give away the coming switch to 30Mb are not the T&Cs that describe how you get the 30Mb service. They are the T&Cs that describe who is eligible for a superhub. That they mention 30Mb at all is entirely incidental.

Blackened 18-01-2011 11:06
Re: 20 Mb/s to 30Mb/s free upgrade
 
Ah, OK. Thanks.

I'm not sure I'm mis-reading it though Chris - the article is just isn't very clear on that at all, is it? As I say, it's easy to see how people are getting confused. :)

It does report that "Virgin Media is poised to announce a free upgrade for all its 20Mb broadband internet customers to a new 30Mb service tier" though, which just reiterates my point. If CF are reporting, quite literally, 20mb customers are to receive a free upgrade to 30mb, then people are going to think exactly that, regardless of the semantics.

Chris 18-01-2011 11:12
Re: 20 Mb/s to 30Mb/s free upgrade
 
If you're thinking that 20Mb customers are going to get a free upgrade to 30Mb then you're thinking correctly. They are. Whether the upgrade is automatic or on request is not covered in the article, because we do not have that information and VM has not released it.

The article is perfectly clear about the facts as we know them. It only becomes unclear when you start to expect it to answer questions or prove points that the article never set out to make.

Again, do not read anything into the word 'upgrading' in the article quote. The quote deals with the matter of who qualifies for a superhub and accidentally mentions an un-announced, un-released product in passing. It is that accidental mention of 30Mb that allows us to know that it is coming. A couple of pointers from people behind the scenes have allowed us to add a little more detail but, for most of it, we will have to wait for VM's official announcement.

muppetman11 18-01-2011 11:31
Re: 20 Mb/s to 30Mb/s free upgrade
 
Virgin would be mad to not give the upgrade to all XL customers , VM have upgraded to be ahead of the competition so to just give new subscribers wouldn't do much to help churn.

Blackened 18-01-2011 11:52
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chris (Post 35154327)
The article is perfectly clear about the facts as we know them. It only becomes unclear when you start to expect it to answer questions or prove points that the article never set out to make.
Well, I wasn't 'expecting' anything actually! I didn't understand it well enough so asked about it. Better than sitting here wondering.
Quote:
Originally Posted by Chris (Post 35154327)
If you're thinking that 20Mb customers are going to get a free upgrade to 30Mb then you're thinking correctly. They are.
Thank you. Got it in the end! I can tell others now without worrying about it being speculation as others in the thread have suggested.
That's great news. I don't care much for an even faster d/l speed than 20mb as it does everything I want it too in a decent time, but the increased upload speed will be most welcome. :)

I've only just got a brand new normal hub for 20mb (end of Nov) that's going to be replaced. Am I right in thinking that (some) new 20mb customers are receiving a superhub instead of this normal hub? (not directed at you specifically, Chris) I must have just been that bit too early upgrading.
Somewhere along the line I guess there's going to be a great deal of wasted hardware knocking about. :(

Chrysalis 18-01-2011 11:54
Re: 20 Mb/s to 30Mb/s free upgrade
 
what competition?

its behind FTTC which is the only proper competiton, adsl2+ isnt competition for it given that only about 2-3% of lines can get 20mbit+ on it.

I be surprised if people were leaving VM for an upto 24mbit service a whopping extra 4mbit which would also likely cost them more in the long run. Then these people come back when they realise they sync much lower.

muppetman11 18-01-2011 11:58
Re: 20 Mb/s to 30Mb/s free Iupgrade
 
Quote:
Originally Posted by Chrysalis (Post 35154341)
what competition?

its behind FTTC which is the only proper competiton, adsl2+ isnt competition for it given that only about 2-3% of lines can get 20mbit+ on it.

I be surprised if people were leaving VM for an upto 24mbit service a whopping extra 4mbit which would also likely cost them more in the long run. Then these people come back when they realise they sync much lower.
I stated staying ahead of the competition.

whizzard 18-01-2011 12:19
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blackened (Post 35154340)
Well, I wasn't 'expecting' anything actually! I didn't understand it well enough so asked about it. Better than sitting here wondering.

Thank you. Got it in the end! I can tell others now without worrying about it being speculation as others in the thread have suggested.
That's great news. I don't care much for an even faster d/l speed than 20mb as it does everything I want it too in a decent time, but the increased upload speed will be most welcome. :)

I've only just got a brand new normal hub for 20mb (end of Nov) that's going to be replaced. Am I right in thinking that (some) new 20mb customers are receiving a superhub instead of this normal hub? (not directed at you specifically, Chris) I must have just been that bit too early upgrading.
Somewhere along the line I guess there's going to be a great deal of wasted hardware knocking about. :(
The 'Virgin Media Hub' is a DOCSIS1 device, which is now supplied to 10mb customers only. New XL customers since December will have been supplied with the 'Virgin Media Super Hub' which is a DOCSIS3 device.

Blackened 18-01-2011 12:21
Re: 20 Mb/s to 30Mb/s free upgrade
 
Ooh. I was so close. ;)
Probably for another thread but I hope the Superhub has a better wireless range than the normal one. Is the firmware/config page different? Can you change DNS servers within it?

whizzard 18-01-2011 12:25
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blackened (Post 35154356)
Ooh. I was so close. ;)
Probably for another thread but I hope the Superhub has a better wireless range than the normal one. Is the firmware/config page different? Can you change DNS servers within it?
They are both Wireless N Hubs, though having owned both of them I find the Super Hub to be much better in terms of reliability on wireless performance.

Chrysalis 18-01-2011 12:29
Re: 20 Mb/s to 30Mb/s free Iupgrade
 
Quote:
Originally Posted by muppetman11 (Post 35154342)
I stated staying ahead of the competition.
they already were before this announcement.

Ignitionnet 18-01-2011 12:34
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Nopanic (Post 35154320)
According to posts on here the speed would be 30 - 3 ?

Docsis 2 wont give you 3Mb upload .. thus the old modem wont work.
The 100/10Mb service uses DOCSIS 2 upstream, it's fine for 'up to' 27Mbps.

---------- Post added at 11:32 ---------- Previous post was at 11:31 ----------

Quote:
Originally Posted by whizzard (Post 35154354)
The 'Virgin Media Hub' is a DOCSIS1 device, which is now supplied to 10mb customers only. New XL customers since December will have been supplied with the 'Virgin Media Super Hub' which is a DOCSIS3 device.
DOCSIS 2 not DOCSIS 1.

---------- Post added at 11:34 ---------- Previous post was at 11:32 ----------

Quote:
Originally Posted by muppetman11 (Post 35154335)
Virgin would be mad to not give the upgrade to all XL customers , VM have upgraded to be ahead of the competition so to just give new subscribers wouldn't do much to help churn.
No more mad than making some areas wait until March 2012 for the upstream increase or 100Mb to become available.

I'm guessing you already have your 2Mbps upstream so there's no 'madness' there and it's nothing to do with churn?

Blackened 18-01-2011 12:35
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by whizzard (Post 35154358)
They are both Wireless N Hubs, though having owned both of them I find the Super Hub to be much better in terms of reliability on wireless performance.
Thanks. I have problems (detailed elsewhere) with the wi-fi dropouts on this one and VM CS have now said their end says the modem is giving all the wrong readings so they're sending me a new one. Let's hope it's a superhub.

Peter_ 18-01-2011 13:39
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blackened (Post 35154369)
Thanks. I have problems (detailed elsewhere) with the wi-fi dropouts on this one and VM CS have now said their end says the modem is giving all the wrong readings so they're sending me a new one. Let's hope it's a superhub.
You will receive like for like as that is whats listed on your account.

Mr K 18-01-2011 13:40
Re: 20 Mb/s to 30Mb/s free upgrade
 
Interesting.

Think this is enough for me to upgrade from 10Mb to 30Mb. Upgrading to 20Mb never seemed quite worth it. Would I be allowed to do this for a month as a trial ? Don't want to enter into any new contracts.

Blackened 18-01-2011 13:43
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35154410)
You will receive like for like as that is whats listed on your account.
As long as it works better than this POS I don't mind!

How will we (will we?) get the Superhub when we're upgraded to 30mb, do you know Masque?

Peter_ 18-01-2011 13:45
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Mr K (Post 35154412)
Interesting.

Think this is enough for me to upgrade from 10Mb to 30Mb. Upgrading to 20Mb never seemed quite worth it. Would I be allowed to do this for a month as a trial ? Don't want to enter into any new contracts.
The is no upgrade to 30Mb as all this thread is as yet is just supposition, so until Virginmedia actually officially announce the supposed upgrade the is no upgrade.

Blackened 18-01-2011 13:48
Re: 20 Mb/s to 30Mb/s free upgrade
 
Hold on - I've just had all this with Chris who's said there IS a free upgrade for 20mb users to 30mb.

Quote:
Originally Posted by Chris (Post 35154327)
If you're thinking that 20Mb customers are going to get a free upgrade to 30Mb then you're thinking correctly. They are.

Peter_ 18-01-2011 13:51
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blackened (Post 35154428)
Hold on - I've just had all this with Chris who's said there IS a free upgrade for 20mb users to 30mb.
The is nothing on the website apart from the "upgrade to 30Mb" in the sales pitches and nothing has been officially released by Virginmedia such as a press release or anything else mentioning a supposed upgrade so until such time as that happens the is no upgrade.

Chris 18-01-2011 13:51
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blackened (Post 35154428)
Hold on - I've just had all this with Chris who's said there IS a free upgrade for 20mb users to 30mb.
Don't worry about Masque, he's just being a loyal employee. You can't expect VM staff to engage in this sort of speculation. If any of them knew anything about this, they could be seen to be giving away company secrets - so its best for them either to deny it, or keep quiet. ;)

Peter_ 18-01-2011 13:52
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chris (Post 35154434)
Don't worry about Masque, he's just being a loyal employee. You can't expect VM staff to engage in this sort of speculation. If any of them knew anything about this, they could be seen to be giving away company secrets - so its best for them either to deny it, or keep quiet. ;)

---------- Post added at 12:51 ---------- Previous post was at 12:51 ----------
I have seen the same thing as everyone else but without official confirmation it is an unknown quantity.:)

Blackened 18-01-2011 13:57
Re: 20 Mb/s to 30Mb/s free upgrade
 
Ok. Can we 'suppose' how a 20mb user potentially upgraded for free to 30mb might obtain a superhub to use with it then? A bit of light guesswork never did any harm ;)

broadbandking 18-01-2011 13:58
Re: 20 Mb/s to 30Mb/s free upgrade
 
I have a superhub so hopefully I can get upgrade, if its true that is as for VM annoucing it you can be sure if its true it will be a big announcement *waits here*

Peter_ 18-01-2011 14:01
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blackened (Post 35154444)
Ok. Can we 'suppose' how a 20mb user potentially upgraded for free to 30mb might obtain a superhub to use with it then? A bit of light guesswork never did any harm ;)
I am on 20Mb using an Ambit256 so no idea what would happen upon any possible upgrade as most of the standard modems out there are actually capable of around 38Mb.

Blackened 18-01-2011 14:08
Re: 20 Mb/s to 30Mb/s free upgrade
 
Reading through the posts, the hub is a DOCSIS2 device and won't be capable of the 3mb upstream (anyone know what it IS capable of?) and DOCSIS2 downstream is up to 27mbps (?). Possibly then, those of us with the hub will end up keeping the equipment we have as it's a free upgrade anyway and will likely be advertised as 'up to'.
I hope all that made sense!

As a side note, I remember when we got a free upgrade to 10mb from something or other (maybe 4?) and were told we needed a SACM as our STB's wouldn't do it. But they did. :D

whizzard 18-01-2011 14:15
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blackened (Post 35154444)
Ok. Can we 'suppose' how a 20mb user potentially upgraded for free to 30mb might obtain a superhub to use with it then? A bit of light guesswork never did any harm ;)
If a Super Hub were to be required, then I do not foresee it being a free upgrade as currently they are £75 for existing customers, therefore in theory there would most likely be some kind of fee attached, particularly as the Super Hub has not even been part of the company's equipment portfolio for more than a few weeks at present.

Blackened 18-01-2011 14:18
Re: 20 Mb/s to 30Mb/s free upgrade
 
Thanks for that. I guess the hub will do it's best with what we get for free then. :)

qasdfdsaq 18-01-2011 14:49
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blackened (Post 35154464)
Reading through the posts, the hub is a DOCSIS2 device and won't be capable of the 3mb upstream (anyone know what it IS capable of?) and DOCSIS2 downstream is up to 27mbps (?). Possibly then, those of us with the hub will end up keeping the equipment we have as it's a free upgrade anyway and will likely be advertised as 'up to'.
I hope all that made sense!

As a side note, I remember when we got a free upgrade to 10mb from something or other (maybe 4?) and were told we needed a SACM as our STB's wouldn't do it. But they did. :D
The Hub is a DOCSIS 2 device and IS capable of 3mb upstream. Like Igni said, it's capable of 27mbps upstream. DOCSIS 2 downstream is 38mbps/50mbps depending on frequency plan. DOCSIS 2 upstream is 27mbps depending on frequency plan and line/equipment quality/etc.

The old modem can do 30/3 fine, VM just don't want to do it that way.

Same as the 50mb modem vs. the Superhub. The old 50mb modem is perfectly capable of the 100/10mb service, VM just don't want to do it that way.

DOCSIS 3 downstream/upstream speed wise is just multiple DOCSIS 2 downstreams/upstreams bonded together.

Blackened 18-01-2011 14:58
Re: 20 Mb/s to 30Mb/s free upgrade
 
Thanks for clarifying.
I'm happy as long as the replacement hub I'm getting works. Even happier if it does the speed when the upgrade arrives.

Efour 18-01-2011 15:20
Re: 20 Mb/s to 30Mb/s free upgrade
 
So when do i get my free upgrade? i want it nOw!!!!1

Hugh 18-01-2011 15:21
Re: 20 Mb/s to 30Mb/s free upgrade
 
"Want" never gets.....

ileikcaek 18-01-2011 15:37
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35154493)
The old modem can do 30/3 fine, VM just don't want to do it that way.
Nobody has said whether VM will be doing it that way or whether they wont be. We wont know how VM will be performing the upgrade until they issue a press release. Until then all we can do is speculate what *may* happen.

If Ambit 256 modems are capable of 30/3 like some have already said then that is what they should go with IMO.

vanman 18-01-2011 15:55
Re: 20 Mb/s to 30Mb/s free upgrade
 
bit of info from the sofa
Quote:
, VM will be launching an official announcement on this.
this week
http://www.virginmediasofa.com/

Chrysalis 18-01-2011 16:51
Re: 20 Mb/s to 30Mb/s free upgrade
 
am I missing something? I thought VM's use of docsis2 was the 18mbit version?

qasdfdsaq 18-01-2011 17:26
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35154591)
am I missing something? I thought VM's use of docsis2 was the 18mbit version?
On the upstream, yes. But the modems would still be capable of 27mb if VM implemented it on the network.

Quote:
Originally Posted by James Skelton
Hi, VM will be launching an official announcement on this this week.Thanks,James
Yum. :)

muppetman11 18-01-2011 17:50
Re: 20 Mb/s to 30Mb/s free upgrade
 
Could it be they will give you the superhub if you agree to contract for 12 months more.

---------- Post added at 16:50 ---------- Previous post was at 16:42 ----------

"Having just spoken to someone in customer services regarding an unrelated matter, he did confirm letters were being sent out to all XL customers on the 19th, and the upgrade would be free. There would be a code on the letter to quote. I think he said the new services starts 1st Feb."

off DS Forums

Chrysalis 18-01-2011 17:50
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35154614)
On the upstream, yes. But the modems would still be capable of 27mb if VM implemented it on the network.


Yum. :)
ok understood thanks.

Nopanic 18-01-2011 18:08
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35154614)
On the upstream, yes. But the modems would still be capable of 27mb if VM implemented it on the network.


Yum. :)
Have you tested them all ? ;) 27 is not 30

qasdfdsaq 18-01-2011 18:59
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by nopanic (Post 35154639)
have you tested them all ? ;) 27 is not 30
And 27 also isn't 52359872. What's your point?

Hugh 18-01-2011 19:39
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35154678)
And 27 also isn't 52359872. What's your point?
It isn't???:shocked:

That would explain why my budgets don't balance.....:D

Herbert Schongle 18-01-2011 20:06
Re: 20 Mb/s to 30Mb/s free upgrade
 
I still have a Motorola Surf board modem. roughly 5/6 years old now.

Should i be due a new one?

pip08456 18-01-2011 20:13
Re: 20 Mb/s to 30Mb/s free upgrade
 
Not if it is still operating correctly.

broadbandking 18-01-2011 20:14
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Herbert Schongle (Post 35154720)
I still have a Motorola Surf board modem. roughly 5/6 years old now.

Should i be due a new one?
Yes you will.

muppetman11 18-01-2011 20:23
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by broadbandking (Post 35154725)
Yes you will.
Is there any truth in my post no 72 ?

Herbert Schongle 18-01-2011 20:27
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by broadbandking (Post 35154725)
Yes you will.
:)

If i called 150 who should i speak to?

jamesr 18-01-2011 20:29
Re: 20 Mb/s to 30Mb/s free upgrade
 
http://shop.virginmedia.com/existing..._EC-30-Upgrade :)

SnoopZ 18-01-2011 20:37
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by jamesr (Post 35154732)
Excellent first post, welcome to the forum! :)

If i ordered this online what are the chances it would be a self install?

edit

Looks like it is generally a self install and for £30 i can't complain!

Quote:
30Mb Offer: Upgrade from 20Mb to 30Mb broadband for no extra monthly fee. A one-off £30 fee applies. Manned installation may be required by a small number of customers however the £40 fee will be waived.

qasdfdsaq 18-01-2011 20:46
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by jamesr (Post 35154732)
Exciting. However the traffic management pages still haven't been updated :(

Interestingly they don't seem to have listed any exceptions for customers who already have the superhub, it's just 30mb broadband activation. So it looks like the superhub is being offered for free for all customers on 30mb 50mb and 100mb, but those on 20mb will have to pay to upgrade to 30mb.

lewisnadasurf 18-01-2011 20:51
Re: 20 Mb/s to 30Mb/s free upgrade
 
Can we change the title of this thread now please? Its very misleading :(

Blackened 18-01-2011 20:52
Re: 20 Mb/s to 30Mb/s free upgrade
 
Give 'em a chance, bloody nora.

Herbert Schongle 18-01-2011 20:55
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by broadbandking (Post 35154725)
Yes you will.
Just called customer services, and they said i can't have one.

Even though i'm still using a dinosaur modem from when 2mb broadband was the best thing since sliced bread, it makes no difference.


: Just went through to retentions. I mentioned my Modem, and straight away he said i notice you have had the Mototola Surfboard 5100 since 2005. It's pretty antiquated and will probably start having problems with it being old. Then offered to send me a Super Hub.

The normal Customer Services are rubbish. I've noticed it's only retentions who are very good at their job.

muppetman11 18-01-2011 21:01
Re: 20 Mb/s to 30Mb/s free upgrade
 
Well done Virgin 30 mb upgrade and a new super hub for £30.00 well chuffed with that.

qasdfdsaq 18-01-2011 21:30
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Herbert Schongle (Post 35154754)
The normal Customer Services are rubbish. I've noticed it's only retentions who are very good at their job.
That's been my experience too unfortunately

Griffin 18-01-2011 21:32
Re: 20 Mb/s to 30Mb/s free upgrade
 
I am already on the xl 20mb but was going to switch providers for a cheaper deal, end result 2 days later had a call from vm as a result got xl phone, xl broadband & xl tv for £39 per month also was told my broadband would be increased to the 30mb as it rolled out.

gazellis 18-01-2011 21:33
Re: 20 Mb/s to 30Mb/s free upgrade
 
How will this effect vip 20? Can I upgrade my to 20mb to 30mb with out effecting my contract or go vip50?

virginruinedntl 18-01-2011 21:35
Re: 20 Mb/s to 30Mb/s free upgrade
 
Has there been official confirmation of the upload speed, will it be 2mb or 3mb?

I really wish they would give the faster speed on my ambit 256, i already have a linksys wireless n router with dd-wrt firmware on it, i don't need a wireless modem! Virgin should give the option of a free doscis2 modem or a £30 doscis2 modem/wireless router. I won't be paying £30, i'll just stick with 20mb and hope that they drop the charge soon.

Will new customers be getting these modems for free? Why on earth they are giving doscis2 routers instead of doscis3 is beyond me. What happens if the user wants to upgrade to 100mb in 1yrs time would they then need another new modem?

Will the upgrade be instant or will it go to only those who have already had the upload speed upgrade?

Update: this page says that the modem is capable of doscis3: http://shop.virginmedia.com/broadban...s-routers.html

qasdfdsaq 18-01-2011 21:42
Re: 20 Mb/s to 30Mb/s free upgrade
 
New users on 20mb, 30mb, 50mb and 100mb all get the same DOCSIS 3 (400mb capable) modem. They don't need another new modem.

Visibleman 18-01-2011 22:17
Re: 20 Mb/s to 30Mb/s free upgrade
 
Is the £30 charge for the new modem/router all-in-one? And am i right in thinking that current Cisco/Ambit modems are quite capable with the 30/3 upgrade?

jb66 18-01-2011 22:18
Re: 20 Mb/s to 30Mb/s free upgrade
 
---------- Post added at 21:18 ---------- Previous post was at 21:17 ----------

[/COLOR]
Quote:
Originally Posted by Visibleman (Post 35154809)
Is the £30 charge for the new modem/router all-in-one? And am i right in thinking that current Cisco/Ambit modems are quite capable with the 30/3 upgrade?

in theory its possible but virgin want channels bonded for anything above 20 so it needs to be a docsis 3 modem

SnoopZ 18-01-2011 22:24
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Visibleman (Post 35154809)
Is the £30 charge for the new modem/router all-in-one? And am i right in thinking that current Cisco/Ambit modems are quite capable with the 30/3 upgrade?
You will need a DOCSIS 3 capable modem for 30Mb.

Visibleman 18-01-2011 22:24
Re: 20 Mb/s to 30Mb/s free upgrade
 
Ok, cheers.
What will happen to current 20Mb that don't upgrade? Continue until the modems get replaced?

jb66 18-01-2011 22:31
Re: 20 Mb/s to 30Mb/s free upgrade
 
https://www.cableforum.co.uk/images/...2011/01/40.png

qasdfdsaq 18-01-2011 22:32
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Visibleman (Post 35154809)
Is the £30 charge for the new modem/router all-in-one? And am i right in thinking that current Cisco/Ambit modems are quite capable with the 30/3 upgrade?
According to the website the £30 charge is to upgrade to 30mb. The modem/router is free.

---------- Post added at 21:32 ---------- Previous post was at 21:31 ----------

Quote:
Originally Posted by jb66 (Post 35154821)
30/1 from December?

jb66 18-01-2011 22:38
Re: 20 Mb/s to 30Mb/s free upgrade
 
Id do one now but im being throttled, been on a trial for a while now

---------- Post added at 21:37 ---------- Previous post was at 21:37 ----------

https://www.cableforum.co.uk/images/...2011/01/38.png

---------- Post added at 21:38 ---------- Previous post was at 21:37 ----------

https://www.cableforum.co.uk/images/...2011/01/39.png


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