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Virgin Media lack of tv investment
In the last year we have seen a total lack of investment on Virgins tv platform, first of all they sold their channels to Sky this deal just gets worse and worse with each passing day and we are still waiting for further Sky hd channels and the Sky red button, to be still waiting 7 months on is nothing short of staggering incompetence and shambolicness, this and a total reluctance to add other new channels suggest to me that Virgin does not give a damn about its tv customers.
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29 HD channels - fine
TiVo on the way - excellent VHD boxes will slowly replace the standard STB - good thinking Not to bad I would say! |
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A lot of the hd channels which are Sky owned were decided by ofcoms intervention and not by Virgin investing in their in their own tv platform and on Tivo we were supposed to get that in December and we are highly unlikely to get it before the second quarter and we have to pay a substantional amount to get it plus a monthly charge as well, l will never go to Sky but they have invested massively in content and channels and Virgin are selling theirs to the the enemy.
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Virgin are still massively in debt and Sky aren't?
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You also have to look at the broadband side of things before saying virgin are not investing.
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I am not talking about the broadband just the tv side and Virgin need to listen to their customers and be more pro-active then just standing still.
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If their customers are not happy, they can let VM know by the old method known as "Market Forces"......
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I have been a loyal customer for 10 years and as a forum member have a opinion just like any other member of the forum.
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Absolutely
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In relation to TV services, yes you have to support SD customers but not at the loss of innovation though! |
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That is where Virgin have concentrated most of their investment, the tv has always been 2nd place, I said this a couple of years back that tv side has lacked investment, as for hd channels you can accept sky keeping theirs exclusive but as for itv 2, 3, and 4 hd launching then becoming exclusive to sky, you have to wonder what they are doing that stops Virgin customers getting a lookin from launch date as well as other channels not owned by sky. Surely channels need to be watched by as many viewers as possible so it doesn't make sense to release new channels and make them exclusive on one platform so why it is happening totally confuses me. |
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In fact ITV are probably gaining a few quid by signing an exclusive deal with Sky anyway. Sky love saying they have x amount of HD channels more than the rest so they can get more HD customers. |
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As for not investing in TV. Well, in the last couple of years, VM have totally rebuilt their backend infrastructure for TV. This has made little difference yet, but enables VM to offer a lot more channels in future. This would have cost VM hundreds of millions of pounds. |
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In fact ITV are probably gaining by their agreement with sky, as ITV 2,3 & 4 HD are subscription channels.
Thought ITV had signed a deal with VM. We'll have to wait and see what tier VM adds them to |
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Where i have my difference is when vm sold their tv buisiness to sky the deal involved sky arts HD 1 and HD 2 no sign of either appearing some 6 months later.:confused: and for a cummunications company no word from vm to customers. I understand sky sports red button is on its way hopefully. IF sky are holding any of these up they should not be as virgins side of the channels sale has been handed over to sky, lock stock and barrell,and they are now in the buisiness of closing some of the said channels. For all their good work the thing that lets vm down is their communication with the people who pay the wages sadly.:( |
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We don't have Sky Sports Red Button or 3 HD channels that output about half a minute of HD a year so VM are negating TV? What a heap.
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What?
They have spent loads of money on unifying the network and clearing up the mess of having lots of legacy kit in jumbled network. They are doing things the correct way, they are getting their house in order first and making sure that the foundations they have are stable to build upon. It may not mean much to the end customer but the network we have now means everyone is on a level playing field and all parts of the network can get the same services. They have added a whole load of HD channels, there simply are not many SD channels launching now as SKY has closed the SD launch queue and unless a channel can launch on Sky it won't be able to launch anywhere else. The Tivo investment would have been quite substantial especially with a bespoke box being made for it. The sale of VMtv will be for the greater good, they have secured a longterm carriage deal with for the Sky Basics, have given customers access to Sky Movies HD and Sports HD and what might turn out to be a master stroke access to Sky VOD, that is really going to rock with the 7 look back function on Tivo. All the money they have spent might not be obvious but the TV platform is now in a much better shape then it has ever been and hopefully they can build to deliver more content. |
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Ofcom have intervened in Sky's premium TV situation yes, but getting Sky 1 HD for example was through Virgin's deal with Sky over Virgin's selling them their Living TV franchise. Quote:
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You are entitled to your opinion, but I think a few here, including myself think your opinion is wrong. |
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Ridiculous original post on this thread. I don't claim to have any insight into the amount of money VM invests in the difference services it provides, but it must be apparent to most that they've invested significant amounts in the TV side this year.
If the OP is talking specifically about channel content, then VM said some time back that they did not plan to compete with Sky in that game and was concentrating on sorting out the operational side of TV and class-leading broadband. This is a company supporting considerable debt that has to make investments where it can secure the best return. I think Berkett and co had a strong 2010 and this year looks just as good. Some folk seem to just want more and more and more, never appreciating what they have (best in class broadband and VoD for a start). |
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Like most, if not all people on here I have no idea how much money VM have invested in their TV offer recently, if ever.
But I think I am right in saying that VM's (unlike Sky's) core business isn't television, it is broadband and telecommunications so any investment in television surely must be balanced against any potential return. I think the Tivo product indicates this, it isn't connected to a broadcaster like launching a whole load of channels would be so (I assume) will not drastically increase their payments to the likes of Sky or any other broadcaster for that matter. How much of a draw it will be remains to be seen, probably not as much as lots more channels but not as expensive either. Maybe it's a way of differentiating it's offer without the burden of increasing their wholesale payments, but as like most people on here I don't really know. |
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One company, one investment budget. If VM has elected to invest more in broadband then something has to give.
Incidentally, does anyone else find it odd that some of the folk complaining about Sky Atlantic not being on VM have been dismissive in the past of VM's VoD content, which featured the majority of that Sky Atlantic HBO archive drama and comedy in HD for years? |
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But they only had a handfull of shows in the HBO hub and sometimes they just played the same season over and over. With Atlantic they will actually be showing new shows as well.
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Depends on the size of your hands I guess. HBO series formerly on VM VoD (from memory):
Angels in America Big Love Carnivale Curb Your Enthusiasm Eastbound & Down Entourage Flight of the Conchords Generation Kill Hung In Treatment Sex in the City Six Feet Under Tell Me You Love Me The Sopranos The Wire True Blood When the Levee Breaks |
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Far from it. |
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Genuine question I don't really know for sure but it seemed pretty sparse, and static if I recall. And wasn't some of it PPV too although I think that was mainly adult content. |
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It was all there, free to VM TV XL customers, in HD where available, too. I think they only had the first season of Big Love, but the rest were shown as complete seasons from what I recall.
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Was Mad Men on the iplayer or HBO TVC? |
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Mad Men isn't HBO - it's AMC. It appeared on iPlayer after showing on BBC4/HD each week. |
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Oddly HBO content was still available on BT Vision, at least it was recently. For how long though I don't know, in fact it might have been removed already. |
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I will not leave Virgin Media because they've been good and remain good, it's just the lack of tv channels. There isn't any point in selling me Tivo if there is nothing worth watching! There are also channels such as BET which are on freesat but not on Virgin TV, it's a free channel! What is a viacom playing at! And then we have CBS reality,Horror and Extreme sports from Chello Zone but no CBS action or CBS drama and then you see something advertised that you want to watch and then when it mentions a channel you can't get you just feel like throwing darts at rupert murdoch! And it's not just Virgin TV, it's all the TV platforms in the UK and ireland, there's bugger all on and i'm blaming everything on sky |
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Actually, Tivo will help you with the current content by automatically finding shows you like without you having to serch them out. Whishlists have automatically recorded things I like, but would probably never have found without spending 10 hours a day going through the EPG or other similar programme listing :) |
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No investment?? What about the £100m+ investment in migrating the 3 legacy headends to one super headend and migrating over to NAGRA3... that was no mean feat. What about the investment to upgrade the analogue areas of Bolton, Leicester, West London and Derry to all Digital. What about the 20+ HD channels that have appeared in the last 18 months. What about the vastly improved Cisco VHD box. What about TiVo. What about an affordable Tivo in the summer. What about Red Button launching as promised.
Do you think that someone thinks of a product and its delivered in a few weeks? Red button functionality, like TiVo is a massive technological change to the distribution network, Cable TV in its current form in the UK cant match the broadcasting bandwidth of satellite until further changes are made. The company certainly isn't doing nothing and I find it insulting that you suggest so. As a member of this forum then surely you must have seen the endless TiVo, HD, Nagra3 threads to be aware that changes are happening... and all happening to provide a stable and secure future for the company. |
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The only complaint I have about VM is my bill each month.
Their HD content is plenty for me, broadband does all I need, and the Tivo is ace. Compare things to five years ago and you must see that VM have invested heavily. |
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And yes, that WAS sarcasm. ;) Quote:
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So it's just unfair for those who can't actually get Sky! |
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From a customers point of view: Sky has every channel available Virgin has quite a few crucial gaps Sky are rolling out an On Demand service with considerable new content regularly Virgin's offer seems, frankly, stagnant You've absolutely no right to be congratulated for rolling out Digital services, this is way overdue. Rollout of NAGRA3 has absolutely no benefit to the customer. Merging the headends has absolutely no benefit to the customer. The pace of change at VM is glacial. Nevermind TiVo (great for anybody who wants to pay for equipment they don't own), what about all the customers who are stuck with Scientific Atlanta V+ boxes which only get slower. When are they going to be upgraded? This year? Unlikely! These are customers who have patiently waited for 4 years+ for software updates which have never come. Whenever I go home and have to face using my parent's V+ over my Sky+ it's a bloody nightmare - the EPG (running at a speed comparable to ONdigital in 1998) and recording capacity are beyond a joke. The party line that the company isn't investing in linear channels like Sky Atlantic but is continuing to invest in VoD is frankly tosh - the VoD lineup has less that I want to watch everytime I confront it, and I'm not the fussiest of viewers. |
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Excellent post
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In some areas including adding channels it is certainly very glacial.
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BTW Your mention of anytime+ isn't the best one to make your argument. It has arrived years after cable had VOD, seven months after launch you still need to have Sky's own broadband and an HD box so only a minority of customers can use it. Also I think I am right in saying it has no HD and no catch up from the main channels. If that is the best a company can do who is bursting with funds then I think it gives some idea of why VM aren't moving as fast as some would like. |
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It does however offer 500 movies and box sets from top US networks which Sky must think is more attractive than catch up services like the iplayer which are freely available on a plethora of platforms. As ever it's upto the punter what they prefer. |
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Wow! Nice spin :rolleyes:
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Carlos I have never come across anyone who rolls their eyes as much as you, then again I have never come across anyone like you full stop, thankfully! |
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Well if people stop giving me reason to stop doing so, that'd be great :)
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Virgin have come a long way from the NTL-TELEWEST days but cannot stand still and put all its eggs in one basket with tivo, it needs to strengthen its VOD offering as it has become very stale in the last year and it also needs to add more HD and SD channels in the near future.
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I always love a bit of wild speculation :D
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Should hope you are as that is something I never actually do :)
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Let's focus on the topic, please.....
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Me too. That said, NewWho does seem to be on permanent loop on Watch, so you could always record them of there ;)
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The lack of new TV channels is not good. TV customers have lost a lot of channels recently, granted mainly due to BSkyB rationalising the channels they bought from VM, but not all (MTV Classic being removed comes to mind) and there's no sign of any new channels appearing to replace them.
Yes HD channels have launched but we are paying more and more each month (my bill went up by more than 5% last month) for fewer and fewer channels. I know people have made the point about Tivo but I've personally zero interest in Tivo and would never pay for it, either for the box or the monthly subscription charge and would only have it if I was basically forced to have it which may be the case down the line. What's far more important to me is a PDC*-type function for V+ recordings so that if there are late changes or programmes overrun then the V+ box will record all of the programme at the times the programme actually broadcast rather than the times originally stated on the EPG. I have always seen VM as far better value than Sky due to ESPN and the HD channels both being available at no extra cost but it is now less good value than before due to the 5%+ increase with nothing extra for this £2 more per month. * For those not in the know, PDC stands for Programme Delivery Control which was a function in the days of analogue broadcasting whereby a signal was sent to video recorders meaning that a PDC-enabled VCR recorded between the times that a programme was actually broadcast rather than the times advertised in listings magazines. |
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What channels have we lost recently? MTV classic was closed by MTV themselves. Sky don't ave it either. So there doesn't need to be any replacements.
Bills go up, it doesn't mean you should be getting more though. i.e. your gas and electricity prices go up, do you call them and demand more because you have to pay more? thought not. |
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Apart from SKY Alantic HD and HD variant channels History etc, what worthwhile channels are we missing on the VM platform?
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Indeed; and therein lies the problem. Any channels VM add will be welcome by some and derided by others. Unless they add them all, but that's probably not a realistic proposition.
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In the UK, MTV Classic was previously available on Virgin Media but it was removed from that platform on 28 August 2010 along with MTV +1 and MTV Shows. The channel is still available on UPC Ireland http://www.upc.ie/television/digitalmaxplus/ And on Sky TV http://www.sky.com/shop/tv/entertain...ks/music-pack/ And on TalkTalk TV. So not only was MTV classic lost MTV Shows was also. |
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And if so, out of interest, I wonder if the Sky EPG is a dynamic EPG? ---------- Post added at 22:37 ---------- Previous post was at 22:33 ---------- Quote:
However, I never recall reading any reason as to why VM removed MTV Classic from their line-up. |
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i agree VM do need more channels !
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Example If I get dual fuel from Scottish Power what's the difference from getting it from another supplier COST This doesn't work in the world of TV though , Den has XL , Sky Movies and Sport , Premium HD and TIVO which by my estimates costs £64.00 for TV alone when comparing he is naturally going to compare to Sky who carry a lot wider channel range , so when prices go up he expects to see more , and rightly so. |
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Prices will always rise in TV services , however the customer is right to expect more. |
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Would you expect a bigger Mars Bars if the price went up? Would you expect more gas, when the price rises? Prices on things always rise. Ususally because the cost of supplying it rises. |
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http://www.virginmediapeople.com/pri...default.aspx#1 |
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Love the way you always include the VAT and Sky package price increases in your moans, when both of those were beyond VM's control...
btw, you didn't appear to address DF's point about no extra charge for th extra HD channels....;) |
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25 less HD channels. Just over a year ago VM only had 1 or 2 HD channels so we have actually come a long way in that time! You aren't made to pay the £7 if you don't want to and also VM don't actually have a charge for HD channels. Same with TiVo you don't have to pay that if you don't want TiVo. |
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I think we all have differeing views as to the value of VM compared to Sky. If I had the same content with Sky then I'd be paying £20 per month more - £9 for ESPN and £10+ for HD. Therefore, VM on XL is good value when you compare like-for-like but not as good value as it was before as the last six months have seen two price increases (yes one was the VAT increase and out of VM's hands) but a reduction in the number of channels available.
The issue here is that VM upped the price by £2 per month in April but VM has made no effort to replace the channels lost. In other words, we are paying more but getting less. All it seems to be in 2011 is Tivo, and nothing else when it comes to TV and eventually people are going to downgrade of even cancel VM if VM continues to increase prices whilst offering fewer channels. |
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