Upgrading to Tivo in 12 month contract
 

Hi

I have been a VM customer for several years, having M TV, M phone and L Broadband. I have just recently upgraded my package to XL TV with additional V+HD boxes.

When Tivo is released, would I be able to upgrade to it whilst still in the 12 month contract for XL TV or would I have to wait until the 12 months are up?

Thanks.

Re: Upgrading to Tivo in 12 month contract
 

In my experience you can upgrade at any time ,it just means taking a new contract for a set period

Re: Upgrading to Tivo in 12 month contract
 

yeah, you can upgrade to TiVo, once released to customers.

Re: Upgrading to Tivo in 12 month contract
 

what date will thie tivo box be released to customers and how mutch wil for VIP 50 customers

Re: Upgrading to Tivo in 12 month contract
 

Andrew you keep asking the same questions over and over again. We don't know.

Re: Upgrading to Tivo in 12 month contract
 

eventually he will ask and you will lol

Re: Upgrading to Tivo in 12 month contract
 

Just keep checking the link in my sig. Nothing announced, just yet.

Re: Upgrading to Tivo in 12 month contract
 

Thanks everyone for your responses.

One other question... will it be possible to just upgrade one of the V+HD boxes to Tivo and leave the other one in place?

Re: Upgrading to Tivo in 12 month contract
 

I don't see why not. :)

Re: Upgrading to Tivo in 12 month contract
 

Thanks Digital Fanatic. Much appreciated.

Re: Upgrading to Tivo in 12 month contract
 

I wonder if you can get two TIVO boxes for the price of 1?

Re: Upgrading to Tivo in 12 month contract
 

i doubt it very much lol :) if you want a 2 for 1 offer go to your local asda or morrisons ;)

Re: Upgrading to Tivo in 12 month contract
 

No it will be full price just as it would be if replacing 2 standard vboxes with 2 V+ vboxes.

Re: Upgrading to Tivo in 12 month contract
 

I'm more of a Tescos man.

Re: Upgrading to Tivo in 12 month contract
 

Upgrading to Tivo apparently resets your contract to a new 12 month period for ALL the services. 6 months into my 12 month contract and having Tivo fitted tomorrow. However at no point was I told that I would be signing up to a new 12 month contract, first I heard of is when the new contract dropped through my door today. 1 whole day before the install!!!!!

Is this correct?

Re: Upgrading to Tivo in 12 month contract
 

It depends on the deal you've gone for. Normally any TV install such as the V HD or V+ HD box would recontract only the TV service.

Bundles like VIP however, recontract all services even if you aren't having anything new installed on a service

Re: Upgrading to Tivo in 12 month contract
 

Your contract should only affect TV, unless you have made changes to the other services or changed to another bundle

Re: Upgrading to Tivo in 12 month contract
 

I am on VIP50 so I guess that explains why all the services are showing as 12 months.
Not a problem as I don't intend on going anywhere :-)

Re: Upgrading to Tivo in 12 month contract
 

why would having the tivo instigate a new 12 month contract as my services have not changed.

Re: Upgrading to Tivo in 12 month contract
 

As it is a new service been added.

Re: Upgrading to Tivo in 12 month contract
 

Because you have changed to a TiVo box which is a brand new service.

Re: Upgrading to Tivo in 12 month contract
 

Same reason adding a V+ HD or V HD box does. Because those are the rules Virgin have set

Re: Upgrading to Tivo in 12 month contract
 

It's an upgrade of service to TiVo, you will be paying a monthly extra sub of £3. It's a new tier of service.

Re: Upgrading to Tivo in 12 month contract
 

Also from the terms at the bottom of the page:

General: New 12-month minimum term contract applies. TiVo box remains property of Virgin Media. You must remain at least an XL TV customer for the duration of your new 12-month minimum term. At the end of the 12-month minimum term: (a) if you wish to keep your TiVo service, you will be charged the then applicable monthly TiVo fee; (b) if you do not wish to keep your TiVo service, certain functionality on your TiVo box will be disabled; (c) if you cease to be an XL TV customer, V+HD monthly fee may also apply on top of your TiVo monthly fee. All other services you take remain chargeable; only the monthly TiVo fee is waived. One TiVo box per account.

https://tivo.virginmedia.com/oneofthefirst/prereg

Re: Upgrading to Tivo in 12 month contract
 

no got that free for a year

Re: Upgrading to Tivo in 12 month contract
 

Even I had a new 12 month contract for TiVo when I got it.

Re: Upgrading to Tivo in 12 month contract
 

Five days ago i cancelled my virgin tv contract,just retained the B/B and phone,they allowed me to keep the VHD box i had in the bedroom,but picked up the V+ box that was used in the living room. Guess what? this morning i get a letter inviting me to a TIVO box free for the next 12 months as long as i retained the XL pack i was on! coincidence or what?

Re: Upgrading to Tivo in 12 month contract
 

what do you mean Even I you a V.I.P then :D

Re: Upgrading to Tivo in 12 month contract
 

As a member of VM staff. https://www.cableforum.co.uk/images/local/2012/07/9.gif

Re: Upgrading to Tivo in 12 month contract
 

So Virgin are waiving the cost for year, they aren't waiving the contract requirement

If anything would be even more of reason to ask to stay for a minimum term.