virgin Media router never arrived when promised
 

been 2 weeks now since i change my services and i have not received the router for when i upgraded to 20 meg from 10;
I just received a letter this morning informing of my new contract installation date 18th nov this is 27th:
why was this sent an were is the router?
i phone them on wed 24th, to find a reason the girl said it was never order (what a suppraise) meaning i wasn't to get 1;
as i do no its going 2 take another 3. to 5 days expected by tuesday 30th,
again i wont hold my breath for it to arrive as this is a private courier who sending it: i am not in most days so i am going miss it being sent to me;
not very happy with this
been with ntl/virgin for 10 years

Re: virgin Media router never arrive when promise
 

Can you not arrange for a neighbour to accept delivery?

Re: virgin Media router never arrive when promise
 

yeh it could be possible but think its 2 late 2 organise anything if its being sent on mond or tuesday
as i dont no who the courier is:
if no answer from myself would he/she go 2 next door?

Re: virgin Media router never arrive when promise
 

Not unless you left a message for him. A friend just pinned a note on his door "deliver all parcels to NoXX". He received his OK.

Re: virgin Media router never arrive when promise
 

that's an invite for Burglar's

Re: virgin Media router never arrive when promise
 

The router will be delivered by YODEL ( formerly HDNL ) and the will be a tracking number on your account that an agent can give you which will tell what is happening with your parcel and gives you the option to reschedule if required.

Re: virgin Media router never arrive when promise
 

i got a calling card this afternoon an like 2 no how they got in as its high rise flatts
any ways the company is myhdnl so i dont think its yodel
or is it something else i got

Re: virgin Media router never arrive when promise
 

This could explain the company name (maybe using old cards?) YODEL ( formerly HDNL )

Quite often there is a service button or similar for deliveries or utility companies to enter high rise with call buttons at the entrance.

Re: virgin Media router never arrive when promise
 

yeh tis what i thought
no service after a certain time really an this was well after 3pm
but any ways least i no its coming an having 2 re deliver it on Tuesday

Re: virgin Media router never arrived when promised
 

just another update:
stay in the whole day (tuesday) a no show of redelivery;
phone virgin nothing they can do at moment as there call centre is down in which i new this as i did try to phone them: only get an answer service;
went back to web to re schedule for tomorrow (Thursday) an hope this time
cant stay in another day we have got things to do as well my boss not happy with me taking more time off work an i cant afford to..
understand of the weather conditions an most roads are now clear an are of easy access so they should not bring this an isssue

Re: virgin Media router never arrived when promised
 

another wee update
never receive item as promise: delivery failed to turn up.
getting very annoyed; an dont no what to do next?
cant even ask for redelivery as they suspended it due to conditions what conditions roads are perfect
dont want to make a journey of an hour to there premises as i dont drive@an i be out of pocket
why aren't they not delivering when they said they would


phone v.m to let them no they haven't done the delivery an was advise: to phone back on Monday
if i haven't received it by then an may send another 1 out bye different company

Re: virgin Media router never arrived when promised
 

another new week
an guess what
item never arrived
just beginning to think am given the run around on this ever to arrive to my door step

Re: virgin Media router never arrived when promised
 

guess then no 1 is going to help on this 1

Re: virgin Media router never arrived when promised
 

What other help can possibly be given?

Re: virgin Media router never arrived when promised
 

There has been a little bit of inclement weather recently, which has affected delivery of many sorts of goods (for instance, I am awaiting 3 or 4 deliveries from Amazon).

Re: virgin Media router never arrived when promised
 

When you ring up does the agent have a tracking number for you.

Re: virgin Media router never arrived when promised
 

according to one member of staff i was advise to phone v.m.back of the failure of the company who did not deliver:i would be sent another 1
an it be another delivery company
also done some research that the company fails to do any on re deliveries and they expect us to go and get the parcel not a change i live over an hour away on a train ride

---------- Post added at 23:12 ---------- Previous post was at 23:11 ----------

vm agent phone them direct not me

Re: virgin Media router never arrived when promised
 

When we order a router and the courier processes the order they put a tracking number on the account which any agent can give you, then you put it into the couriers website tracker which tells you what is happening and gives you the option to reschedule delivery.

We can give you a customer phone number to call as well, we only ring if the router has not been successfully delivered.

Re: virgin Media router never arrived when promised
 

already have done this several times the delivery failed
not wasting any more time on a stupid company n wont make any use of sending to a neighbor common sense royal mail dose it good for that sense but not them

Re: virgin Media router never arrived when promised
 

another wee update of this saga
just phone v.m. to find out about the no show an said to me they have tried 2 deliver it 3 times last 1 being sat 4th which is garbage.. an now said i should be getting it by frid the latest due to there back log;
i just want to no why they keep lieing; they also said they would take it to a neighbour they did not as i have spoken to my neighbour an never receive a parcel from any 1 for me?? what is going on with them

Re: virgin Media router never arrived when promised
 

well after phoning vm on wed was told of the item would arrive bye sat
an hey presto
IT NEVER ARRIVE
it dose not look really good that this company will never deliver the item i have been waiting for some time
big failure

Re: virgin Media router never arrived when promised
 

so another story is this never ending quest to receive a router from this delivery company that failed to turn up
just rang vm an they have said to me they will sent me another 1
why is this as this will get lost to it;
be sent within 2 days:
just wandering if this failed to turn up what do we do next???

Re: virgin Media router never arrived when promised
 

Have you tried tracking the parcel, as advised earlier in this thread?

Re: virgin Media router never arrived when promised
 

dont have 1 as said before
vm were doing the tracking on the parcel when i phone an said it was on the road but did not show
only receive 1 calling card an as said before tried 2 phone them with no joy or even get a redirect failed 2 turn up
its a total breaking down on the company who are lieng in when they said they have delivered it but didn't or i get a calling card from them

Re: virgin Media router never arrived when promised
 

Well, next time you ring VM, ask for the tracking number and track it yourself; it may help.

Re: virgin Media router never arrived when promised
 

i wait till end of the week if this new 1 won't arrive
then we no the company are failing to deliver when they should be
an not sitting on there bums all day