Catch Up & On Demand
 

Hi
In the last few days on Catch Up & On Demand TV there has been a blanking of picture and sound of a few seconds at a time on the watched programme - it happened a few times Thursday evening but has worsened since. Anyone else getting this problem? (I have reported it to VM but awaiting their answer)

Re: Catch Up & On Demand
 

Could be a regional issue, not in work so can't check it out for you. The faults team will collate examples from you area and pass it to the Outage Team to look at.

If nobody else is reporting it, then it could be a box problem and you may need a tech.

I take it you've rebooted and checked all cables?

Re: Catch Up & On Demand
 

I have checked everything including cables, all normal channels are perfect, just the On Demand - it is happening to both of my boxes, one V+ box and one standard box

Re: Catch Up & On Demand
 

Could be a local issue then. Looks like you are on the Harringey RHE.

If it is local, then expect it to be resolved with 24 hours.

Re: Catch Up & On Demand
 

Yep, I am on Haringey head end - I will see if it clears up :)

Re: Catch Up & On Demand
 

I'm back in work tomorrow night, so bump this thread if you still have the issue, and i'll see if anything is going on at your head-end. :)

Re: Catch Up & On Demand
 

Will do DF :)

Re: Catch Up & On Demand
 

FYI - last night it seemed to have worsened, most On Demand & Catch-Up is now unwatchable although normal channels are fine (SNR for them is between 29 to 32) :(

Re: Catch Up & On Demand
 

Call support now who will run some checks with you.

Re: Catch Up & On Demand
 

I have & they are thanks :)

Re: Catch Up & On Demand
 

I'll check later for you tonight for you, bump the thread if I don't reply by 9pm. As long as I'm not mad busy! :D

Re: Catch Up & On Demand
 

checked and we have no known issues from your RHE. Call faults and they will book a tech for you.

Re: Catch Up & On Demand
 

Sounds similar, catchup freezing, sometimes it gets going again, sometimes a goes to "unavailable" and 1095 code.

RM14 area.

Last couple of times, catchup has been having problems.

Re: Catch Up & On Demand
 

You are on a different RHE though, so unrelated. Have you reported it to VM?

Re: Catch Up & On Demand
 

Will do if it happens again, it says if It keeps happening, well so far, it's 2 out of 2, not worth jumping on 1 screwup, as it could well be a temporary glitch.

Re: Catch Up & On Demand
 

Hi DF
tech coming this afternoon
regards

Re: Catch Up & On Demand
 

Good stuff... let us know how you get on :tu:

Re: Catch Up & On Demand
 

Hi DF
tech came, checked everything and all was ok. As he checked my 2nd box we left the 1st one showing 'South Park' on demand and no problems. He reckoned that if it happens again it could be a network problem as all the readings on my 2 boxes were ok
regards

Re: Catch Up & On Demand
 

Good stuff. :tu: