Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

A woman who phoned Virgin Media for technical support after her internet stopped working was kept on hold for 12 hours, it has been revealed.

Tanya Davis had already been cut off 20 times when trying to get through to the company, and agreed to be put on hold at 11pm to speak to a technical support manager.

Full Story here.....

http://www.digitalspy.co.uk/odd/news...-12-hours.html

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

Lets hope she used 151. :)

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

hope she didnt have a cordless phone

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

dont think it would have lasted lol.. unless she sat there with the phone in the base unit and next to her ear lol

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

:shrug:funny i thought tech support closed at 10pm

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

at least she was first in the queue the following morning haha :D

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

No it is open 24/7 365 days a year but at that time of night it would be offshore.:)

I find this story to be odd because I do remember the Britney song being one of the hold music songs but over 2 years ago, so make of that what you will.;)

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

He must have gone home :s

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

no he didn't, he was asking his manager :D

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

Its a miracle she didn't end up cutting her throat!!! being bounced around from dept to dept repeating over and over why you are calling to endless different people who just put you on hold is soul destroying.

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

I don't believe it..I can't believe anyone would be that stupid.

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

If you read my post about the hold music that says it all.;)

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

The same story in the Mirror - apparently it's all the fault of the Coalition Government.....:D




j/k ;)

But in all seriousness, why would you leave the phone off the hook and go to bed - what's the point of that?

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

It was supposed to be in the Sunday Mirror but I believe it to bull plop.;)

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

Another rubbish story, nobody would hold on for 12 hours, after 30 mins they would hang up and go to bed

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

I'm not sure how you can say that, you only have to look at some of the posters on here to prove that people can indeed be that stupid ;)

---------- Post added at 09:26 ---------- Previous post was at 09:24 ----------

Not 12 hours, but when I was with ntl (as it was) I would regularly be on hold for 45mins to an hour before I spoke to anyone.

But on the up side when I had to call virgin national yesterday I got through within a minute which was great :)

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

Don't tempt me..:D

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

ah, the bad old days when NTL used to feature on Watchdog every time they did a piece about call centres.

I really don't know what NTL management thought it was doing. Surely they never really thought their infamous, massive on-hold times were acceptable?

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

If i was on hold for 1 hour i would cut the phone and call back.

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

I am on hold to virgin national now and I'm getting the Ooops I did it again song......

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

I would have no problem staying on hold then for 12 hours :D.

But seriously 12 hours?? more like 12 minutes.

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

Luckily so far I have missed that when calling other departments, I thought it was a rather inappropriate song the first time because if you have a perceived fault that may be Virginmredia's faut then you do not want to hear "Oop's I did it again":D

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

:LOL:

I was on to the CEO's department today listening to "Im not that innocent" Must be Britney week at VM :)

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

They knew that it was you and tried to make you feel guilty.:D