Virgin mobile on line account statement
 

HI , About a fortnight ago i upgraded my phone contract with virgin mobile,
Since that , my Virgin mobile account on line has had technical issues , in other words i can not read my present statement , I have tried the 789 number but the automated voice system is inaudible, Is it possible to receive account statements by text service . Anyone got any other ideas out there ?. Your suggestions would be gladly received.

Re: Virgin mobile on line account statement
 

Taken from the website.

Re: Virgin mobile on line account statement
 

Masque, Like i said due to Virgin on line account statement problem , now into its 2nd week , I would like a e-mail or text of my current account statement , Is that beyond Virgin Mobile capability ?.

Re: Virgin mobile on line account statement
 

As I am just a customer of Virgin Mobile like yourself so I can give no more information than above, you should be able to ring the 0845 number and request a paper bill but they do charge for it.

Re: Virgin mobile on line account statement
 

Masque, Virginmedia Staff , and Customer
I am surprised being a member of staff you are unable to give me more information about my request , Yes i know about the paper bill charges ,

Re: Virgin mobile on line account statement
 

Virgin Mobile is a separate standalone company, I work for Virgin Media we have no dealings with or access to their systems

I am not talking about the cable paper bill issue, but Virgin Mobile who charge for them already, as I said I only know this by virtue of being a mobile customer.

Re: Virgin mobile on line account statement
 

Masque
Sorry about the misunderstanding on my part , it was my frustation trying to get a simle request answered from some one connected with Virgin Mobile, What i have noticed that Virginmedia, virgin broadband , tv &phone, virgin mobile, are all on the same web page.So near but remote ! Me and my partner are fully paid up members of all three , Thanks once Masque for your input .

Re: Virgin mobile on line account statement
 

Ring customer services and they will reset your account same thing happened to me when I changed package

Re: Virgin mobile on line account statement
 

I know how confusing it can look on the main website.;)

Re: Virgin mobile on line account statement
 

Is Sir Richard aware of that, if not accumulate some brownie points on my behalf .Any someone just contacted me on cable forum web site about my problem he has the same problem like me , Virgin mobile solved his problem by just resetting his account . I have tried several times in the last half an hour to get through but with no joy , I surpose they all gone for their dinner .

Re: Virgin mobile on line account statement
 

I expect as with Virgin Media that he does not actually own the company but leases the name.

It can be a bit of a hassle getting hold of a mobile agent which I know from my own attempts.

Re: Virgin mobile on line account statement
 

Masque , that info surprised me ,sounds like smoke and mirrors to me !. But he must carry the can when things go tits up .
Getting a hold on a mobile agent , I prefer for him to be static , stuck in one place .

Re: Virgin mobile on line account statement
 

No he owns around 7% of Virgin Media so has no dealings with the actually running of the company, as for Virgin Mobile I have no idea of any level of ownership of the company.

I have just rung Virgin Mobile as my own phone is a battery killer and they are sending me out a replacement battery so they can see if the issue persists.

I did have to wait about 10 minutes until someone answered.

Re: Virgin mobile on line account statement
 

Mesque, dont tell me its the Xperia x10 min pro ,mine is and is my first android, Yes my drains my battery while in a coma , What i have heard its nothing new , Tried all the Apps , still the same , My only saviour is that they are going to upgrade the firmware later on this year this may help

Re: Virgin mobile on line account statement
 

No mine is the Nokia 5800 but my daughter has your phone which had that exact issue and a new battery sorted it out, rather poor on a brand new handset.:erm:

She is with 3 and just went to the store and got a new battery for free, my replacement id free as well.

Re: Virgin mobile on line account statement
 

Masque , thanks for the tip ,

Re: Virgin mobile on line account statement
 

I knew that I had an issue so I gave calling them a try, you have to wait but at least you eventually get an answer.

Re: Virgin mobile on line account statement
 

Masque
Its been my first time i have had any input to any forum but i have learnt a good lesson :1 / Know your subject , its easy to be misunderstood .
:2 / The truth is out there
:3 / Dont let life,s little irritiatons become major ones .

Re: Virgin mobile on line account statement
 

All that matters is the end result of any call so please let us know how you get on.;)

Re: Virgin mobile on line account statement
 

garry

In answer to your 2 questions i had the same problem with my htc wildfire

1 all new virgin mobile contracts are on a new system ( says customer services) and there are some issues with the balances

in my case the vm2vm calls are treated as standard and my data allowance has dropped 500kb when net counter says I have used 30MB

Virgin mobile IT team are still looking at the issue since 1 Aug

2 Battery use
- a) fully charge the battery with the phone on when fully charged remove the charger cable and switch off the phone
- b) replace the charger cable and fully charge again ) with phone switched off) when fully charged remove the cable and then re-insert the cable a third time and fully charge

I did this and my battery now lasts nearly 2 days instead of less than 1 day

also turn off all auto synching of accounts if you don't need them


trust this helps

Re: Virgin mobile on line account statement
 

Hi gallego1
Thanks for the info concerning my account on line problem , all I would have needed is a simple text message from Virgin mobile to solve the issue .
Battery problem , i have just gone in to your step by step account in solving this menacing issue , I will report straight back to you with the results asap
all the best Gary

Re: Virgin mobile on line account statement
 

Menacing is that a misprint, irritating possibly.;)

Re: Virgin mobile on line account statement
 

Masque
Your back! menacing, i have to rely on spell checker , and it passed ,that's good enough in my book !

Re: Virgin mobile on line account statement
 

If my mobile phone battery were to menace me then I would be worried.https://www.cableforum.co.uk/images/local/2012/04/8.gif

Re: Virgin mobile on line account statement
 

Looking from your location , where i come from South Yorkshire we get menaced on a regular basis, Did Liverpool get a good menacing last night at football

Re: Virgin mobile on line account statement
 

Not a football fan so do not actually care.:D

Re: Virgin mobile on line account statement
 

Glad to hear that , i was tring to make a topical coversation sound intresting, it failed , I myself have been learning to play the guitar , Thats better than football , Mind you the neighbours havent ask for any reqests.

Re: Virgin mobile on line account statement
 

As long as they do not want to do this to you.

https://www.cableforum.co.uk/images/...2010/08/24.jpg

Re: Virgin mobile on line account statement
 

That caricature is so uncanny its me ! Masque we seem to be going off the subject a little ,its a forum for people who have problems with their mobile phones and that, its all your fault not mine, you should know better ,working in the media environment my excuse is, Its all new to me this way of correspondence, and i am easily lead astray .

Re: Virgin mobile on line account statement
 

It is ok I quite often post cartoons or pics in various threads to alleviate the monotony.:D

Re: Virgin mobile on line account statement
 

Good news Masque I got a text of Virgin Mobile, they are on my case sorting out my account problem, I will have to sort out my phone battery its dimming the street lighting when i put it on charge .

Re: Virgin mobile on line account statement
 

That is good news.

If the is a local Virgin Mobile store take the phone in there and ask for a replacement battery.

Re: Virgin mobile on line account statement
 

I will do that