VIP with 50 MB broadband
 

hi what is the VIP package with 50 MB broadband ?
and what other things do i get with it and how much is it I have 2 phone lines

Re: VIP with 50 MB broadband
 

I believe you'll find everything here:

The VIP 50 is just as the VIP 20, except for 50Mb replacing the 20Mb. The VIP 50 is £8 more than the VIP 20.

Also, as of today, you get the SKy Premium HD channels with the VIP 50:
The VIP packages include line rental but if you want to have two lines you would need to take out another line with Virgin

Re: VIP with 50 MB broadband
 

It's £97.50 according to a poster in the VIP/VIP+ thread

Re: VIP with 50 MB broadband
 

When should the HD channels become available?

Re: VIP with 50 MB broadband
 

as soon as you subscribe to the vip 50 im tmepted myself if celtic/rangers games are on ss1 and 2 hd although to be hones tim probally goign to get sky so ic an get lal the channels

Re: VIP with 50 MB broadband
 

Im on VIP and upgraded to 50MB broadband on Tuesday. Engineer coming to install new modem next Monday. Should the channels be available now, or on Monday?

Re: VIP with 50 MB broadband
 

You should have them now, i reckon. I don't see how the new modem affects your virgin box.

Re: VIP with 50 MB broadband
 

i believe it should be now you od have the hd box? you mgith want to call faults incase oyu nee dthe hti sent

Re: VIP with 50 MB broadband
 

Yeah i got the HD box as i watch ESPN in HD. The channels are still asking me to subscribe..

Re: VIP with 50 MB broadband
 

Call faults tomorrow AM so they can get it sorted if they are not still on

Re: VIP with 50 MB broadband
 

I have all the channels and 50 Meg broadband does that make me a VIP ?

Re: VIP with 50 MB broadband
 

Even though i only upgraded to 50MB broadband on Tuesday?

Re: VIP with 50 MB broadband
 

They should still be on, but they might not be actually cause technically your 50mb contract doesn't start until it's been installed so maybe not as you're not being charged for it. I'd give them a ring anyway just to see what they say :)

Re: VIP with 50 MB broadband
 

They told me I had to pay £7 extra ?

Re: VIP with 50 MB broadband
 

You have to be on VIP50 which is £97.50 a month and is this package but with 50mb broadband instead of 20mb http://allyours.virginmedia.com/webs...ct.do?id=11029

Re: VIP with 50 MB broadband
 

Thanks Ben :)

Re: VIP with 50 MB broadband
 

I have all that with the 50 Meg broadband. My bill is about £115 a month extra set top box. But they said I had to pay extra £7 and I'm still waiting for the channels to arrive.

Re: VIP with 50 MB broadband
 

So you're saying that you have a V+ box and 2 additional boxes? If so then you should only be paying £103 I'd get on the phone to them and sort that out

Re: VIP with 50 MB broadband
 

No one additional box

Re: VIP with 50 MB broadband
 

Then it should be £97.50, ring up retentions and say look I'm paying £115 can you please put me on the VIP50 package so I can get all the discounts and bring my bill down to normal

Re: VIP with 50 MB broadband
 

Will do looks like I will be asking where the sky HD channels are tomorrow in any case.

---------- Post added at 00:35 ---------- Previous post was at 00:28 ----------

Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £83.99
Description Date/period Amount
Telephone Line Rental 12 August - 11 September £11.99
Talk Unlimited 12 August - 11 September £7.95
Phone, TV & Broadband Saving 12 August - 11 September £-20.95
TV Size: X L 12 August - 11 September £24.50
1 Additional V Box 12 August - 11 September £15.00
V+ HD Box 12 August - 11 September £10.00
Add Set Box(es) Discount 12 August - 11 September £-9.50
Premplus 12 August - 11 September £0.00
XXL 50Mb Broadband 12 August - 11 September £45.00
*
Premium TV channels (Provided by Virgin Media Entertainment) plus £27.50 sky sports and movies

---------- Post added at 00:38 ---------- Previous post was at 00:35 ----------

That's £83.99 + £27.50

Re: VIP with 50 MB broadband
 

See that's not even right for even if you aren't getting the VIP discount, the build your own bundle plus line rental and additional box fee comes to £99 for that package. Yeah you need to get that sorted

Re: VIP with 50 MB broadband
 

Will do that tomorrow cheers. And I asked them a few weeks ago to see if they could lower it and they said no your getting the best discounts already.

Re: VIP with 50 MB broadband
 

Yeah plus if you switch to VIP50 you'll be getting Talk International and Talk Mobile included as well :)

Re: VIP with 50 MB broadband
 

so why do you get the SKy Premium HD channels with the VIP 50:
and not VIP 20 ?

Re: VIP with 50 MB broadband
 

Simple really the more you pay the more you get.

Upgrade from VIP20 to VIP50 and for £8 you get faster BB and the HD channels on one box.

Re: VIP with 50 MB broadband
 

Hi Ben I've been in contact with virgin and they have given me the VIP package for £96.50. Thanks for the tip that's a saving of £20.50 as they said I was on £117. By the way I still haven't got the sky HD package through as yet and it's nearly 24 hrs after. Told them that and they said a technician will call tomorrow.can't see what they can do!.

Re: VIP with 50 MB broadband
 

VIP 20 - You should be paying £92.50 (With Billing Option)
VIP 50 - You should be paying £97.50

Extra £5 for 50mb BB and Sky Prem HD Channels.

If your not paying these basic prices then check your bill or you have taken out something extra or removed the billing option DD.

Re: VIP with 50 MB broadband
 

Can someone help me out by telling me what my bill would be if I got VIP 50 with an additional V+HD box? I'm currently on VIP 20 with an additional V+HD box and my bill last month was £101.49

Telephone Line Rental 15 August - 14 September £11.99
Talk International 15 August - 14 September £1.50
Talk Mobile 15 August - 14 September £1.50
Talk Unlimited 15 August - 14 September £7.95
TV Size: X L 15 August - 14 September £24.50
1 Additional V Box 15 August - 14 September £15.00
V+ HD Box 15 August - 14 September £20.00
Add Set Box(es) Discount 15 August - 14 September £-9.50
Atraces 15 August - 14 September £0.00
Phone, TV & BB Saving 15 August - 14 September £-34.95
Broadband Size: X L 15 August - 14 September £37.00
Premium TV channels (Provided by Virgin Media Entertainment) £27.50

Re: VIP with 50 MB broadband
 

Thanks for that, I thought it was £89.50 and £97.50....

£5 or £8... it really is a no brainer. Can't see why anyone would stay on VIP20.

Re: VIP with 50 MB broadband
 

The below is what you will pay for VIP 50 plus add £10 for your extra V+HD so £107.50

Also get your savings checked out - the standard saving is -£37.94 your getting -£34.95

Description Amount
Telephone Line Rental £11.99
Talk International £1.50
Talk Unlimited £7.95
Talk Mobile £1.50
Phone, TV & Broadband Saving -£37.94
T V Size: X L £24.50
1 Additional V HD Box £15.00
V+ HD Box £10.00
Add Set Box(es) Discount -£9.50
XXL 50Mb Broadband £45.00
Skymovie 2,SkyMovie 1,Sports 1,Sports 2 £27.50
Skymovie 2,SkyMovie 1,Sports 1,Sports 2 HD Prem £0.00
Total £97.50

Re: VIP with 50 MB broadband
 

hi,

started with vip last oct.
xl bb,xl tv & phone. 2x v+ HD boxes

is there a cut of date for JOINING this new VIP50 ?.

do i have to wait for my 12 months to finish on my existing vip package before signing up for vip50 ?

Re: VIP with 50 MB broadband
 

No you can upgrade any time but your in the driving seat and you only have 2 or so month left of your 12 month contract so see what you can get.

Remember call retentions

Re: VIP with 50 MB broadband
 

Can you order the VIP 50 pack without the addition box and if so what would it cost?

Re: VIP with 50 MB broadband
 

No. A second box is part of the deal. You can choose not to have it installed.

Re: VIP with 50 MB broadband
 

Are you on VIP20 or another package?

If VIP 20 you can keep your current kit and upgrade to VIP 50 - all they do is send someone out to install new Moden etc.

If your on another package the VIP package now comes with VHD Box for the 2nd box - online there is a £35 activation fee but guessing thats for new customers.

I would call up and ask.

Re: VIP with 50 MB broadband
 

I currently have XL TV with Sky Sports + Movies HD for £63.50/month. Using the online planner it seems if I just added 50MB BB my monthly cost would rise to £100.50. So VIP50 would appear to be cheaper even though I have no need for the second box.

Re: VIP with 50 MB broadband
 

I just hope my account isnt going to get all messed up with all this.
I`m upgrading to vip 50 from vip 20 and installation of the modem is next wednesday. I`m not bothering with an upgrade to a hd box upstairs, so its just a modem swap + activation for the broadband I`m having.
I`ve just checked my account online and I have already been given a credit of £35, ( which obviously is the free install) but I`ve now had 2 x £7 credits put on the account which is probably something to do with getting credits for the HD while still on Vip 20.
If you can follow all that :confused:

Re: VIP with 50 MB broadband
 

Do you just have a TV package, i.e. no phone/phone line rental and BB.

Re: VIP with 50 MB broadband
 

Yes, that's right.

Re: VIP with 50 MB broadband
 

Just phoned up retentions. They've offered me a deal of £99.44 each month which includes the SKY HD channels on both boxes and they've taken off the talk international and talk mobile options which I never use. I've kept the 20 Mb BB as that's fine for me at the moment. I'm quite happy with this deal.

Re: VIP with 50 MB broadband
 

Yep completly agree - it does not make sence but go for VIP50 for £97.50 and you get a hell of alot more.

I have done a few ways just to get XXXL BB and XL TV with Sports/Movies and HD and best is £100.50 - unless you call and get a better deal.

I guess its down to if you really want 50mb BB or maybe another TV/BB option might be best.

But VIP 50 Does give you the best of the best at the best price of £97.50

Re: VIP with 50 MB broadband
 

im upgrading my vip to vip 50 getting 50mb bb installed on 18th august can't wait :)

Re: VIP with 50 MB broadband
 

Considering you also have V+ as your second box that would be perfect for us lol. What did you say to get that?

Re: VIP with 50 MB broadband
 

I phoned retentions and said that I wanted to save some money but was keen to have the Sky HD channels. I was offered the deal pretty quickly and was taken by surprise especially as it was on both boxes. Now watching England take a load of wickets against Pakistan in glorious HD :)

Re: VIP with 50 MB broadband
 

Thanks for the quick response. Been a cable customer since the Cable and Wireless days (which became NTL and then VM) and never tried speaking to retentions before. What's the best way of getting in touch with them? Just ring the normal number and then?

Re: VIP with 50 MB broadband
 

Can someone help me with a little bit of info?

I have VIP20 however I did previously have 50mb broadband and still have and use the 50mb modem.

If I upgrade to VIP50 will I be asked to pay the £20.00 activation fee up front by debit / credit card or will it be included in my next bill?

Re: VIP with 50 MB broadband
 

Well rang up earlier after reading this and your other post and somehow managed to get a similar deal. First person I spoke to basically said you must have been lying lol. Second person ended up (after quite a bit of talking and messing around) offering £98.44 (for everything you have though slightly cheaper for some reason) but then we have paper billing so the extra £1.25 made it £99.70.

The sticking point though was that he stated we'd have to pay the £75 installation charge that 'should' have been charged when we first got the additional V+ box. But he ended up talking to his manager and managed to get that knocked off (well it'll appear on the bill but also with a £75 credit too). So it took quite a bit of messing around (unlike yours) but it should be sorted now :D. Thanks for your posts ;). Now here's for hoping the bill comes through correct lol.

Re: VIP with 50 MB broadband
 

Good stuff :tu: can't see why you'd need an engineer to get the SkyHD channels though, all it needs is a signal to your box :confused:

Re: VIP with 50 MB broadband
 

Called Virgin about upgrading my service from VIP 20 to VIP 50 and I'm a little bit :confused:

I already have the new 50mb modem, I had it installed about 9 months ago when I first took the 50mb broadband. About 4 months ago I changed my service to the VIP package and my broadband connection went down to 20mb.

The person I've just been talking too advised if I want VIP 50 they need to send a technician out with a brand new modem:confused: Surely it should be a simple process of changing the connection from their end and within a few hours I should have the new HD channels and 50 mb.

I repeated time and time again I already have the new modem but I was told time and time again I needed a technician visit and another new modem.

I told her not to bother with the upgrade for now.

Can anyone tell me if the information I received was correct?

Oh and to answer my own question posted earlier, the activation fee is added to your next bill.

Re: VIP with 50 MB broadband
 

I can't understand it either, they sent the signal twice but it still says I'm not subscribed,they reckon it's the box at fault!

---------- Post added at 21:02 ---------- Previous post was at 20:52 ----------

I did try earlier to get them to send the signal a third time but they wouldn't have it and just said you have a technician calling tomorrow as you must have a fault in the box. I get the other HD channels alright!

Re: VIP with 50 MB broadband
 

I'm sceptical about needing a technician visit as I've had a similar issue like this play out before. I used to have the VIP package 3 years ago then downgraded. About 18 months later I upgraded to VIP once more and told Virgin I already had a V+ box from the previous time I had VIP. They insisted they send a technician with a new box.

When the technician arrived he was very, very, very pi**ed off to find I already had a V+box. He asked me why I hadn't told whoever I spoke with that I already had a V+box. I told him I did, numerous times. He ranted for a bit then apologised.

---------- Post added at 21:29 ---------- Previous post was at 21:05 ----------

Great news, I called Virgin back and got someone who was totally switched on. Not only do I not need a technician, I don't have to pay an activation charge either as I already paid £20.00 for activation within the last 12 months. I was assured I'd have 50mb and SKYHD before kick-off times tomorrow. The mention of the footy season was a nice touch.

A lovely lady who just made my day! That's me got pretty much everything Virgin offer including mobile. At this rate I'm expecting a Christmas card from Richard Branson! :D

When does Virgin Bank launch?:rolleyes:

Re: VIP with 50 MB broadband
 

Well done I wondered if it was worth giving them another ring and asking them to try to send the signal again for the sky HD package.

---------- Post added at 21:48 ---------- Previous post was at 21:35 ----------

I called them again and yes they sent the signal a third time and stll nothing LOL. I'll wait and see what the technician says tomorrow

Re: VIP with 50 MB broadband
 

WOW I'm totally blown away. Without a word of a lie, I have 50mb and SKY HD already. That only took 15 - 20 mins since the end of my phone call.

I'm honestly not trying to take the pi** Pesty. Good luck and hopefully that can be sorted for you ASAP

Re: VIP with 50 MB broadband
 

LOL it's not for the want of trying I've rang them 4 times now to try to resolve it and 3 of those times they have sent the signal and still it says unsubscribed still.code 3043. looks like it's down to the technician to try to resolve it tomorrow.

Re: VIP with 50 MB broadband
 

Have you tried rebooting your box?

Re: VIP with 50 MB broadband
 

try virgin twitter team they sorted mine out quick plus sorted out my upgarde to vip 50 :)

Re: VIP with 50 MB broadband
 

Yes Ben I rebooted about 10 times mow LOL. Technician should be here soon.

Re: VIP with 50 MB broadband
 

Can some tell me why I am getting charges 107.50 for VIP 50 instead of 97.50. I only have a v+ hd and a v box.

Re: VIP with 50 MB broadband
 

We might be able to help if you display the Advance Charges section from your bill here.

Re: VIP with 50 MB broadband
 

Found out what it was, I noticed there has been a £10 charge going back since 2009 for something called MAX.

I called VM, they said it was for some ASIAN channels, and it looks like it was put on in error as the code is very similar to the SKY Movies codes.

Anyway, they agreed to refund 7 months of the charge.

Re: VIP with 50 MB broadband
 

Can anyone tell me if this is right? Been onto retensions about upgrading from vip20 to vip50.
Was told i am currently paying £97.99 and to upgrade to vip50 would be £103.00.
Have 1 v+ box and 2 standard boxes
Does that sound right?

Re: VIP with 50 MB broadband
 

That's correct. £97.50 for VIP50 and £5.50 for extra box.

Re: VIP with 50 MB broadband
 

Thanks for that,will have to way up if i can justify it now

Re: VIP with 50 MB broadband
 

As you are already more or less paying £100 per month, surely it can't be difficult to decide to pay a fiver more to get more than twice the speed BB and Sports and Movies in HD?