Originally Posted by Big Red (Post 35059598)

Having recently emailed Neil Berkett and surprisingly getting a reply direct from Neil Berkett and a member from the Executive Office call me with regards to the VIP Package.

I asked the question around why VIP is not best of the rest like it was when it first came out and also asked the question the reason behind the £7 HD per charge

VIP Package - we discussed things like XXL (50mb) broadband coming under the VIP package, Picture Box and 1 Free Film Flex Movie each month and the future HD channel line up - She said that all of the above a more has being discussed and that decisions have already being made by Neil Berkett about the VIP package and that we should expect a new and improved VIP Package with the possibility of VIP+ which would cover Prem HD channels and much more.

One thing She was 100% on and was happy to state is that VM will offer all Non Prem HD channels to XL/VIP customer at no extra cost, I asked numbers in terms of channels and a further 10-15 by end of 2010.

£7 Prem HD Charge - I have no problems with this charge and as I have stated before its down to personal choice but I asked why VM needed to charge.
She stated that as part of the VMTV sale VM stated that no deal will be agreed unless Sky HD Channel were part of this deal - Sky did not want to give this away, apart from the fact that VMTV was costly to keep running VM saw fit to sell these channels and also get Sky's HD channels which VM have being after for a number of years.
She went on is saying that Sky wanted a % of all income from HD charges to VM customers and that the first offer is Sky recommend a £12 charge for HD channels.

After a number of months this was reduced to £7 and a 10+ Year carriage deal agreed along with sale of VMTV.

She did not want to give too much away but I kind of got the feeling I was on the right lines stating that Sky get around £4-£5 per HD package, with the rest covering VM's cost and hey they are here to make some profit.

Sky Sports 3/4 HD - I asked the question around why VM are not offering these channels, She said we have all seen the Sky's the only place to get all 5 Sports HD channels adds etc, Sky feel a treat from VM and now that VM can offer Full HD services they have to keep something back.

All in all I'm taking plus points - VIP package has already being looked at for improvement - so watch this space and the fact VM can offer Sky's Prem HD channels at a small £7 fee is a good deal in my eyes even though we all know Sky have got there finger in the pie on this one.

I have asked my insider to keep his ear to the ground on these changes.

Originally Posted by Dave42 (Post 35059635)

if they put 50mb in vip it sure will make up for the £7 charge for the hd i have signed up for the hd

Originally Posted by ollie2001 (Post 35059638)

Agree with Mattpafc...

I've already had to tag on 50mb to my VIP package and was a bit gutted to hear they plan on charging an extra £7 PER box you want to view the already expensive Sky Movies and Sports in HD. So that would be £14 extra a month for me...if I could scrap international and mobile phone packages it would make it a little more bearable.

Any idea's when these will be announced?

Originally Posted by Big Red (Post 35059645)

She said its in motion and that offical news will be released within 2 months so say by end of Sept we should have a new and improved VIP package

But if I hear anything before I will post

Originally Posted by Big Red (Post 35059598)

Having recently emailed Neil Berkett and surprisingly getting a reply direct from Neil Berkett and a member from the Executive Office call me with regards to the VIP Package.

I asked the question around why VIP is not best of the rest like it was when it first came out and also asked the question the reason behind the £7 HD per charge

VIP Package - we discussed things like XXL (50mb) broadband coming under the VIP package, Picture Box and 1 Free Film Flex Movie each month and the future HD channel line up - She said that all of the above a more has being discussed and that decisions have already being made by Neil Berkett about the VIP package and that we should expect a new and improved VIP Package with the possibility of VIP+ which would cover Prem HD channels and much more.

One thing She was 100% on and was happy to state is that VM will offer all Non Prem HD channels to XL/VIP customer at no extra cost, I asked numbers in terms of channels and a further 10-15 by end of 2010.

£7 Prem HD Charge - I have no problems with this charge and as I have stated before its down to personal choice but I asked why VM needed to charge.
She stated that as part of the VMTV sale VM stated that no deal will be agreed unless Sky HD Channel were part of this deal - Sky did not want to give this away, apart from the fact that VMTV was costly to keep running VM saw fit to sell these channels and also get Sky's HD channels which VM have being after for a number of years.
She went on is saying that Sky wanted a % of all income from HD charges to VM customers and that the first offer is Sky recommend a £12 charge for HD channels.

After a number of months this was reduced to £7 and a 10+ Year carriage deal agreed along with sale of VMTV.

She did not want to give too much away but I kind of got the feeling I was on the right lines stating that Sky get around £4-£5 per HD package, with the rest covering VM's cost and hey they are here to make some profit.

Sky Sports 3/4 HD - I asked the question around why VM are not offering these channels, She said we have all seen the Sky's the only place to get all 5 Sports HD channels adds etc, Sky feel a treat from VM and now that VM can offer Full HD services they have to keep something back.

All in all I'm taking plus points - VIP package has already being looked at for improvement - so watch this space and the fact VM can offer Sky's Prem HD channels at a small £7 fee is a good deal in my eyes even though we all know Sky have got there finger in the pie on this one.

I have asked my insider to keep his ear to the ground on these changes.

Originally Posted by Big Red (Post 35059598)

Having recently emailed Neil Berkett and surprisingly getting a reply direct from Neil Berkett and a member from the Executive Office call me with regards to the VIP Package.

I asked the question around why VIP is not best of the rest like it was when it first came out and also asked the question the reason behind the £7 HD per charge

VIP Package - we discussed things like XXL (50mb) broadband coming under the VIP package, Picture Box and 1 Free Film Flex Movie each month and the future HD channel line up - She said that all of the above a more has being discussed and that decisions have already being made by Neil Berkett about the VIP package and that we should expect a new and improved VIP Package with the possibility of VIP+ which would cover Prem HD channels and much more.

One thing She was 100% on and was happy to state is that VM will offer all Non Prem HD channels to XL/VIP customer at no extra cost, I asked numbers in terms of channels and a further 10-15 by end of 2010.

£7 Prem HD Charge - I have no problems with this charge and as I have stated before its down to personal choice but I asked why VM needed to charge.
She stated that as part of the VMTV sale VM stated that no deal will be agreed unless Sky HD Channel were part of this deal - Sky did not want to give this away, apart from the fact that VMTV was costly to keep running VM saw fit to sell these channels and also get Sky's HD channels which VM have being after for a number of years.
She went on is saying that Sky wanted a % of all income from HD charges to VM customers and that the first offer is Sky recommend a £12 charge for HD channels.

After a number of months this was reduced to £7 and a 10+ Year carriage deal agreed along with sale of VMTV.

She did not want to give too much away but I kind of got the feeling I was on the right lines stating that Sky get around £4-£5 per HD package, with the rest covering VM's cost and hey they are here to make some profit.

Sky Sports 3/4 HD - I asked the question around why VM are not offering these channels, She said we have all seen the Sky's the only place to get all 5 Sports HD channels adds etc, Sky feel a treat from VM and now that VM can offer Full HD services they have to keep something back.

All in all I'm taking plus points - VIP package has already being looked at for improvement - so watch this space and the fact VM can offer Sky's Prem HD channels at a small £7 fee is a good deal in my eyes even though we all know Sky have got there finger in the pie on this one.

I have asked my insider to keep his ear to the ground on these changes.

Originally Posted by mot12 (Post 35059669)

The 10-15 channels i take it these are all HD and is the 10-15 including or excluding the 12 sky sports ad movie Hd ones. ?

Originally Posted by mot12 (Post 35059669)

The 10-15 channels i take it these are all HD and is the 10-15 including or excluding the 12 sky sports ad movie Hd ones. ?

Originally Posted by alwaysabear (Post 35059672)

That it is pretty much how my conversation went when I was called by a member of the CEO 's team this afternoon, although no time frame was mentioned.

Originally Posted by Big Red (Post 35059680)

I get the feeling that VM/Neil Berkett have being bombarded with emails from VIP customer around both VIP package and £7 HD Fee - the good thing is the same thing is coming out of VM and we await an improved VIP package

Originally Posted by Big Red (Post 35059673)

Yes all HD and are on top of the 12 Sky Sports/Movies

Originally Posted by jagsman (Post 35059674)

reading the OP, it says a "further" 10-15 channels. So I think that these are extra channels, probably including SKY 1 HD, Sky arts HD, Sky News HD and hopefully SKY Sports News HD, ESPN America HD.

Originally Posted by Big Red (Post 35059680)

I get the feeling that VM/Neil Berkett have being bombarded with emails from VIP customer around both VIP package and £7 HD Fee - the good thing is the same thing is coming out of VM and we await an improved VIP package

Originally Posted by Big Red (Post 35059694)

1 BBC
2 Living
3 ITV1
4 Channel 4
5 E4
6 FX
7 SyFy
8 Discovery
9 National Geographic
10 MTVN
11 Eurosport
12 ESPN
13 Five
At this point VM state another 20 HD Channels coming soon (Five press release)
14 Film4
15 Sky Sports 1
16 Sky Sports 2
17 Sky Movies Modern Greats
18 Sky Movies Drama & Romance
19 Sky Movies Family
20 Sky Movies Comedy
21 Sky Movies Action & Adventure
22 Sky Movies Crime & Thriller
23 Sky Movies Sci-Fi & Horror
24 Sky Movies Indie
25 Sky Movies Showcase
26 Sky Movies Premiere
At this point VM Executive staff member expects another 10-15 HD Channels Coming Soon
27 Sky 1
28 Sky Arts 1
29 Sky Arts 2
30 ESPN America
31 ??? History
32 ??? Bio
33 ??? Good Food
34 ??? Food Network
35 BBC1 - We know its coming its when
36 ??? Sky Sports News
37 ??? Sky News
38 ??? Bravo
39 ??? Comendy Central
40 ??? Hallmark
41 ??? Nat Geo Wild

??? - are what I believe will be added before end of this year (BBC1 Subject to BBC getting there act together)

Originally Posted by mot12 (Post 35059697)

I personally dont have no clue what else is left and how sky will get to 50 hd channels that they claim they will have by the end of the year. Maybe someone else can fill in the gaps.

Originally Posted by kgollop (Post 35059681)

Nice work Red, I'd just emailed him tonight too before I saw your post. Keep the pressure up VIPs :D

Originally Posted by Big Red (Post 35059598)

Having recently emailed Neil Berkett and surprisingly getting a reply direct from Neil Berkett and a member from the Executive Office call me with regards to the VIP Package

I asked the question around why VIP is not best of the rest like it was when it first came out and also asked the question the reason behind the £7 HD per charge

VIP Package - we discussed things like XXL (50mb) broadband coming under the VIP package, Picture Box and 1 Free Film Flex Movie each month and the future HD channel line up - She said that all of the above a more has being discussed and that decisions have already being made by Neil Berkett about the VIP package and that we should expect a new and improved VIP Package with the possibility of VIP+ which would cover Prem HD channels and much more.


Wot exactly is a VIP package, I av tv xl, virgin broadband and phone but I ain't a clue wot u need t be vip

One thing She was 100% on and was happy to state is that VM will offer all Non Prem HD channels to XL/VIP customer at no extra cost, I asked numbers in terms of channels and a further 10-15 by end of 2010.

£7 Prem HD Charge - I have no problems with this charge and as I have stated before its down to personal choice but I asked why VM needed to charge.
She stated that as part of the VMTV sale VM stated that no deal will be agreed unless Sky HD Channel were part of this deal - Sky did not want to give this away, apart from the fact that VMTV was costly to keep running VM saw fit to sell these channels and also get Sky's HD channels which VM have being after for a number of years.
She went on is saying that Sky wanted a % of all income from HD charges to VM customers and that the first offer is Sky recommend a £12 charge for HD channels.

After a number of months this was reduced to £7 and a 10+ Year carriage deal agreed along with sale of VMTV.

She did not want to give too much away but I kind of got the feeling I was on the right lines stating that Sky get around £4-£5 per HD package, with the rest covering VM's cost and hey they are here to make some profit.

Sky Sports 3/4 HD - I asked the question around why VM are not offering these channels, She said we have all seen the Sky's the only place to get all 5 Sports HD channels adds etc, Sky feel a treat from VM and now that VM can offer Full HD services they have to keep something back.

All in all I'm taking plus points - VIP package has already being looked at for improvement - so watch this space and the fact VM can offer Sky's Prem HD channels at a small £7 fee is a good deal in my eyes even though we all know Sky have got there finger in the pie on this one.

I have asked my insider to keep his ear to the ground on these changes.

Originally Posted by mason21k (Post 35059787)

To the above wots a VIP package. I av tv xl but wor makes it VIP

Originally Posted by Chad (Post 35059742)

If they could do VIP+ with 50mb broadband and the HD channels for about £100 per month I'd be delighted.

Originally Posted by frogstamper (Post 35059821)

If they do go down this road then I think its fair it goes up £7pm for the premium HD as VM have no control over that, but the 50mb could be thrown in free, this would be fair as when VM were dropping the price of their other BB packs we on VIP missed that party.

Originally Posted by TheDon (Post 35059828)

They can easily absorb the price of both when you look at the price reductions that haven't been passed on in the past.

Firstly there's £10 a month from when the V+ fee was dropped, which VIP still pays, and then there was no increase in discount when XL BB's price was dropped by £7 I think it was?

That's £17 of savings that can easily cover XXL BB, and Premium Sky HD.

I think they're more likely to drop the price of VIP (possibly by £10 whilst adding in the Premium Sky HD's) and add another tier that includes XXL BB, as the cost of doing modem swaps on all the VIP customers will make it prohibitive to just add it to the current VIP. That way they can charge you a new install fee to move from VIP to VIP+ that will cover the modem swap.

Originally Posted by MattS (Post 35059854)

Here's the email I sent to Neil Berkett this morning...



I'm not holding my breath.

Originally Posted by krazy (Post 35059871)

Below is the EXACT email i received in response to asking about the new cost and VIP being not as good value:

We are reviewing this

Neil Berkett | Chief Executive Officer
Virgin Media

Originally Posted by krazy (Post 35059871)

Below is the EXACT email i received in response to asking about the new cost and VIP being not as good value:

We are reviewing this

Neil Berkett | Chief Executive Officer
Virgin Media

Originally Posted by cwj2008 (Post 35059924)

i email the CEOs office late yersterday, early this morning from a lady in
that office, saying exactly the same, it because of all the feedback they
are getting from vip customers, so i think if more people emailed the his office
something might get changed to the package

Originally Posted by TMLeafs (Post 35059889)

She said they are working on making the VIP better before the end of the year. But in the mean time we will give VIP customers 7 pounds off for 6 months. Only be offered to VIP customers that have be in contact with June or might be able to get it though retentions. She said the code isn't active and to ring back 2nd Aug and add Sky HD.

Originally Posted by kgollop (Post 35059955)

Just had a call with exactly the same info. 6 months with £7 off and then VIP pack being reviewed end of the year. Looks like they are listening, good news :tu:

Originally Posted by trickytree (Post 35059979)

What email address are you guys all using as I was already looking up what Sky could offer me equivalent to the VIP?
Only thing delaying me was the Tivo potential and I still have mine gathering dust as I love it too much to get rid of :(

Originally Posted by truffles (Post 35060009)

Hi! I've literally just joined as I am so cross about the charges VM are making for Sky HD. I have been a customer since NTL started the service in Guildford many moons ago.

I sent the CEO an email complaing about this charge and received this reply:

"
I understand your position and we are seeing what we can do for customers like yourself. I can assure you our pricing reflects the charges we get from Sky."

Not very satisfactory, so I replied back. Will keep you posted with result.

His email a/c must be at breaking point!

Nice to meet you all!:)

Originally Posted by KingFry (Post 35060020)

I find it crazy that people are saying "i have been a customer for XX years / since NTL" etc... what difference do you think that should make in relation to this £7 charge? Or any charge for VM services for that matter? Do you want your bill reduced so much that you become unprofitable, a drain on VM's finances so they can no longer invest in their product? Why should you be entitled to a discount on the £7 if you've been with VM for 10 years or 10 minutes? Should your bill still be what you were paying NTL all those years ago? If that's true maybe you should also be getting the exact same level of services and products NTL offered back then.

Originally Posted by masefield (Post 35060041)

Just received my response from Diane from the CEO's office nothing stated about any discount - email response copied below:

Hi Andrew
Thanks for your recent e-mail to our CEO Neil Berkett, Neil has passed this to me to liaise with you and ensure full resolution of your issues.
We are in the process of reviewing our VIP package offering and how the new exciting HD content will be incorporated in the pack. I will be in touch with you as soon as I have any update for you.
If you would like to discuss this in the meantime please feel free to contact me on (number removed by me from this post)
Kind regards
Diane

Originally Posted by Cozzy (Post 35060059)

Hi

From what was said the £7 discount (free Sky HD Prem channels) has not yet been given the green light ... will be end of this week or next before they can confirm its a go so they probably holding off giving firm offers at the moment.

Cozzy

Originally Posted by masefield (Post 35060070)

From what you have said then - it is probably best to wait until this time next week until the discount coding or whatever is confirmed to CS before ordering the HD upgrade - unless an official announcement is made in the interim - or I get a phone call.

Originally Posted by JPoll (Post 35060032)

Why do you find it crazy?

It's human nature to expect loyalty and reward.

I don't think anyone (well maybe a minority) want something for nothing and I certainly don't. What I told the lady is that the VIP deal isn't really VIP if you have to top up parts and what not.

I said I'm not expecting complete and utter freebies or massive discounts but a to see a bit better value and mentioned that in comparison to sky who always was dearer are now quite comparable though you do still have the edge in regards to your 50mb broadband and on demand so I'd probably never leave anyway.

She said she agreed and they are planning to upgrade the VIP deal to reflect the new services and a competitive price to match in the 1st quarter of next year.... nothing unreasonable or unrealisitic has been asked for in my opinion.

Maybe slightly off topic but neglecting your current customers or letting your customers feel neglected drives them away that's the reason I left Sky after many years and Virgin have been getting £1,500 to £1,800 or so a year off me ever since. Been happy with Vm since I joined 7 maybe 8 years ago and went VIP I think 3 years ago, well more than 2 anyway.

Originally Posted by MattS (Post 35059854)

Here's the email I sent to Neil Berkett this morning...



I'm not holding my breath.

Originally Posted by Big Red (Post 35060105)

OK now we have got the attention of VM/Neil Berkett on this subject, next step is POST HERE what you want from the NEW VIP Package.

Current VIP plus::

XXL Broadband
Prem HD Channels (alone these would cost around £15 per month more if added on top of VIP)

What do you want and dont want in the VIP package?

What would be a fair price £80-£100?

End of Aug - I will post a final submission and then issue to VM - if we all agree and do the same maybe just maybe we can get a package what we want at a fair price.

If we are reasonable I’m sure VM will be reasonable

Originally Posted by Cozzy (Post 35060115)

While I'm reasonably happy to accept Premium channels carry a premium cost on top of existing deals , and I think the £7 is reasonable even for VIP to have to pay .. there is a disparity in what we currently pay/receive compared to individual built packages so by a price drop of £7 for 6 months it does improve things but there is still more room for movement from VM when they revamp the VIP deal.

Personally I would love the VIP to include Broadband XXL 50MB but what I dont want as an existing VIP customer is to landed with an install/activation fee and a new 12 month contract .... as a VIP customer I believe I am already showing loyalty and should not need to pay for upgrades especialy as we should really get them automatically anyway.

I personally dont want to see VIP split into two packages of VIP and VIP+ ... it should be one package at one price for all containing the same services at the same levels for all which would include XXL 50MB Broadband & all TV channels available even if requires a slight price hike but not £15 a month.

After all the VIP is supposed to give the best of everything at a discounted price not at an increased price above getting the services individually.

I have faith that VM wont disappoint but I do have a doubt it will be without some hefty increase in cost.

All IMHO of course

Cozzy

Originally Posted by TMLeafs (Post 35060119)

The only things they can do is:
Upgrade our second box to a HD or V+ (Costly for VM upgrading kit)
Add Picture Box
Add some free movies from film flex
Add XXL Broadband (Again costly for VM upgrading kit)
Add 1 sky hd sub or even Sky HD for all boxes

VIP Package Same Price:
Add 1 Sky HD Sub
Maybe Picture Box

Im hoping theres a new VIP+ Package with:
Around £110 - £120
XXL Broadband
Picture Box
2 Sky HD subs
Second Box a HD Box (Could be a V+)
Could add a third box

How many already have 3 boxes and what combination

Originally Posted by whitfip (Post 35060052)

I have just had the phone call from Diane at Virgin and the offer to VIP customers was 6 months free SKY SPORTS HD (Channels 1 & 2). SKY Movies HD is not part of the offer. After the 6 months free service (during qtr 1 2011), Virgin Media expect to offer alternative VIP deals. By accepting the 6 months free service for SKY SPORTS HD you will be entering a new agreement and therfore commiting youself to the VIP for a further 12 months.

Originally Posted by howardmicks (Post 35060125)

Come on people we have got to be relalistic about this,There is no way they will include picture box and to ask for free Film flex movies is ludicrus.We have a chance to express suggestions,Let not take the ****;)

Originally Posted by mot12 (Post 35060138)

Are you absolutely sure about this because the VIP pack as standard has sky sports/movies standard definition within it.


So i dont really see the point of just making the £7 discount for sky sports HD only and after all the subscription charge is £7 for both sports/movies HD not £7 for each.


Anyone else here whos hearing the £7 VIP discount is just for sky spots HD.?

Originally Posted by whitfip (Post 35060201)

Hi, I've spent 15mins chatting to Diane at VM about this FREE 6 Month discount/offer and i'm 100% sure that the FREE offer for 6 months only includes SKY SPORTS HD & you'll be commiting to stay with VM for 12 months by accepting the FREE Offer.

I declined the offer and would rather pay £7/month and get SKY Sports & Movies HD and when the new VIP deals come out then hopefully I can revert to one of those.

I asked her the questions and feel free to ask her yourself.
Diane at Vergin Media

Hope this helps

Originally Posted by whitfip (Post 35060201)

Hi, I've spent 15mins chatting to Diane at VM about this FREE 6 Month discount/offer and i'm 100% sure that the FREE offer for 6 months only includes SKY SPORTS HD & you'll be commiting to stay with VM for 12 months by accepting the FREE Offer.

I declined the offer and would rather pay £7/month and get SKY Sports & Movies HD and when the new VIP deals come out then hopefully I can revert to one of those.

Originally Posted by Cozzy (Post 35060203)

IF the offer is for sports HD ONLY at £7 discounted for VIP then they can politely stuff it Im afraid ... why give us a discount that means we actually get less than others that would be on the same package ? ...

They can not seriously think peeps on VIP will take a £7 discount get locked into a new 12 month contract and only get 2 sports channels for them taking back our £7 discount again in payment for the 2 channels when other peeps pay £7 without a discount and get 12 channels ... that just would not make sense.

unless I have the wrong end of the stick here and they will give sports HD free AND a £7 a month discount with NO FEES for the sport

Cozzy

Originally Posted by whitfip (Post 35060201)

Hi, I've spent 15mins chatting to Diane at VM about this FREE 6 Month discount/offer and i'm 100% sure that the FREE offer for 6 months only includes SKY SPORTS HD & you'll be commiting to stay with VM for 12 months by accepting the FREE Offer.

I declined the offer and would rather pay £7/month and get SKY Sports & Movies HD and when the new VIP deals come out then hopefully I can revert to one of those.

I asked her the questions and feel free to ask her yourself.
Diane at Vergin Media <Edit Rob - Number deleted at request of VM - this is not a customer facing number and should not be published>
Hope this helps

Originally Posted by Cozzy (Post 35060203)

IF the offer is for sports HD ONLY at £7 discounted for VIP then they can politely stuff it Im afraid ... why give us a discount that means we actually get less than others that would be on the same package ? ...

They can not seriously think peeps on VIP will take a £7 discount get locked into a new 12 month contract and only get 2 sports channels for them taking back our £7 discount again in payment for the 2 channels when other peeps pay £7 without a discount and get 12 channels ... that just would not make sense.

unless I have the wrong end of the stick here and they will give sports HD free AND a £7 a month discount with NO FEES for the sport

Cozzy

Originally Posted by Cozzy (Post 35060203)

IF the offer is for sports HD ONLY at £7 discounted for VIP then they can politely stuff it Im afraid ... why give us a discount that means we actually get less than others that would be on the same package ? ...

They can not seriously think peeps on VIP will take a £7 discount get locked into a new 12 month contract and only get 2 sports channels for them taking back our £7 discount again in payment for the 2 channels when other peeps pay £7 without a discount and get 12 channels ... that just would not make sense.

unless I have the wrong end of the stick here and they will give sports HD free AND a £7 a month discount with NO FEES for the sport

Cozzy

Originally Posted by Cozzy (Post 35060215)

I dont object to the new 12 month contract for Sky HD if we get a 6 month discount now with the revamped VIP to follow early next year ... getting £7 discount now which in effect means we get the Sky HD package on current prices (free in reality) but only if that means ALL the Sky HD

No idea what plans VM have for VIP package but it does need to be something big and unexpected to get people excited and wanting to sign up even if it means commitment to a 24 month contract .. if the deal is good enough people will sign up for it

Originally Posted by albertsteptoe (Post 35060195)

Hello all you people on VIP Package. i just phone Virgin about 20mins ago to talk about my bill, i was speaking to a guy saying i think i would be better off going on a VIP Package because after my £7-50p line rental discount runs out in November ill be paying £90.40p. i told him i didnt want to lose my 50meg bb service he said that fine because there is a VIP+ package out now that will have 50meg bb service & everthing you already get, he said it would cost me £110 a month but would have to still pay the £7 for the HD Channels on top of that i told him thanks but no thanks. so maybe you VIP guys shoulg give them a quick call. im on XXL BB, XXL TV, & M phone. Hope this helps you VIPs get a better deal.

Originally Posted by jwspurs (Post 35060223)

Automatic upgrades to keep VIP what it is, and not have to resort to contacting them.

Originally Posted by whitfip (Post 35060201)

Hi, I've spent 15mins chatting to Diane at VM about this FREE 6 Month discount/offer and i'm 100% sure that the FREE offer for 6 months only includes SKY SPORTS HD & you'll be commiting to stay with VM for 12 months by accepting the FREE Offer.

I declined the offer and would rather pay £7/month and get SKY Sports & Movies HD and when the new VIP deals come out then hopefully I can revert to one of those.

I asked her the questions and feel free to ask her yourself.
Diane at Vergin Media DD **********

Hope this helps

Originally Posted by Cozzy (Post 35060232)

I certainly wont sign up to 6 months free Sports HD only even if its more than what i get now, I would rather have the freedom to keep my options open until the VIP revamp is announced
Cozzy

Originally Posted by TMLeafs (Post 35060245)

I believe most have said they was told £7 pounds off and then get the Sky HD sub which includes everything thing

1 or 2 have been told only sport is included

So I believe its more likely to be the 1 option I may email june directly 2moro to get written confirmation.

---------- Post added at 18:08 ---------- Previous post was at 18:06 ----------



Why? when the new/updated package is out you can take that the only thing it stops you doing is moving to sky or downgrading services

Originally Posted by whitfip (Post 35060201)

Hi, I've spent 15mins chatting to Diane at VM about this FREE 6 Month discount/offer and i'm 100% sure that the FREE offer for 6 months only includes SKY SPORTS HD & you'll be commiting to stay with VM for 12 months by accepting the FREE Offer.

I declined the offer and would rather pay £7/month and get SKY Sports & Movies HD and when the new VIP deals come out then hopefully I can revert to one of those.

I asked her the questions and feel free to ask her yourself.
Diane at Vergin Media DD

Hope this helps