Sound out of synch on BBC HD
 

Hi all - I have been watching a number of HD channels of late, especially BBC HD. I have noticed for the past three or four days that the sound has been out of synch with the picture.

I have adjusted my surround systems A/V synch which just makes it worse. Other HD channels are fine. My questions are.

1. is the problem with the BBC again? This has happend before (Strictly Dancing) admitted by BBC on their blog.

2. Is it a problem caused in some way by Virgin? Maybe locally in CM17

3. Is it my surround system?

It is making BBCHD unwatchable at the moment.

Any thoughts

mdancer

Re: Sound out of synch on BBC HD
 

I noticed this myself the other day. I think it may be a BBC issue, but I'll monitor this tonight.

Re: Sound out of synch on BBC HD
 

Thanks DF

mdancer

Re: Sound out of synch on BBC HD
 

Well at home now, watching BBCHD on 108, still out of sync.....hmmm

mdancer

Re: Sound out of synch on BBC HD
 

I'll check now.........

---------- Post added at 22:01 ---------- Previous post was at 21:45 ----------

Seems ok on the office tv. I wonder if it's intermittant?

Re: Sound out of synch on BBC HD
 

Hi - got distracted at home so only able to post now. Hopping between BBCHD and Discovery HD, there was no comparison, Discovery was perfect. Seems like it could be a BBC problem, although not yet conclusive. If it is, it is not good enough. If you Google "Audio out of sync on BBCHD" it throws up a significant number of hits over the last few years.

Not sure where to go with the problem. If it is effecting other Virgin customers (anyone out there with the same problem?) then Virgin should approach the BBC technical team.........

mdancer

Re: Sound out of synch on BBC HD
 

If it's happening tonight, post in this thread. When it's happening I can refer it to our broadcast team to look in to and if it is a BBC issue, then at least it can be fed back to them.

It has happened whilst I've been watching over the last few days prior to last night when I monitored it for a while.

Re: Sound out of synch on BBC HD
 

Thanks for your help DF. Will check it out tonight. I am surprised that I am the only one to notice this (or is it just my ears:()

mdancer

Re: Sound out of synch on BBC HD
 

same problem here in Fife, really annoying

Re: Sound out of synch on BBC HD
 

Thanks... I'm gonna monitor later tonight. I'm thinking it is a BBC issue, but we'll see.

Re: Sound out of synch on BBC HD
 

Hi - Just watching Springwatch on BBHD, and in my opinion it is out of synch. It seems to be that the picture and sounds are running at different speeds, so briefly they are in sync then drift out, if that makes sense.

mdancr

Re: Sound out of synch on BBC HD
 

Just tried it on Springwatch. It may be very slightly out but by such a small amount it does not bother me.

I note that, according to my amplifier, this programme is in 5.1 (not many are).

I have my V+ connected by digital cable to quite an old Yamaha amplifier and then on to 5 speakers and a subwoofer. It works very well.

One thing I have noticed on BBC HD ever since it launched is that the announcer between programmes comes over with an echo to my set up. I have been told this is because the voice transmits to both the centre and two front speakers. I have tried adjusting the front speaker time delay but it makes no difference.

If you are using a digital sound cable from V+ to amplifier, I assume your TV sound is turned off and HDMI audio override on V+ settings is ON.

Re: Sound out of synch on BBC HD
 

I've passed the issue to National Outage Desk to look in to as I've not had time this evening. They are going to monitor it for a while.

Re: Sound out of synch on BBC HD
 

Hi - thank you DF for your attention on this matter.

Oliver 1948 I am certain my settings on my Sony surround stand are set up okay, the sound to the tv switches off automatically when the stand is on, connections are by HDMI. V+ is set up okay. I to get the booming announcers voice on BBCHD...strange set up from the BBC.

Looking forward to hearing if there is a solution to this.


mdancer

Re: Sound out of synch on BBC HD
 

I just got my HDV+ box installed yesterday and its happening on BBC, ITV, Channel 4 HD channels but not Living, Discovery. Very strange but to be honest can't watch it because it is out of sync. Looking forward to a solution to this - soon !

Re: Sound out of synch on BBC HD
 

All - back from a weekend away. I think it is still slightly out of sync, although it did not spoil the enjoyment of the recorded Dr Who in HD.

I still think there was a problem last evening.

mdancer

Re: Sound out of synch on BBC HD
 

National Desk have monitored and could hear no problems over the weekend. Keep an ear on it.. I will too as I watch BBC HD a lot. :)

Re: Sound out of synch on BBC HD
 

STVHD has been doing this for a week

Re: Sound out of synch on BBC HD
 

My wife noticed it on Springwatch on Friday night. Drove her mad! We are in the MK45 area.

Re: Sound out of synch on BBC HD
 

Has been doing it since it was launched. Very annoying especially during the football.:mad:

Re: Sound out of synch on BBC HD
 

Hi all - DF thanks for passing this on to the team that works with you. It does seem that there might be an issue, but maybe not uk wide. I guess it is a case of continuing listening/watching, and posting on this thread if it continues. :(

cheers

mdancer

Re: Sound out of synch on BBC HD
 

Where abouts are you mdancer? I flicked over to the football last night on BBC HD and it was slightly out.

We'll check at midday when Wimbledon comes on

Re: Sound out of synch on BBC HD
 

Sems ok in the office... we'll keep it on and monitor this afternoon. Anyone with a 5.1 set up having any issues now on BBC HD?

Thanks

Re: Sound out of synch on BBC HD
 

Hi - DF I am in Harlow CM17

mdancer

Re: Sound out of synch on BBC HD
 

cheers... I'm in North West England, so not a regional issue, can only be a national issue.

We've been monitoring BBC HD this afternoon and seems ok at the moment... is it ok for you?

Re: Sound out of synch on BBC HD
 

Seems perfect in the PO13 area

Re: Sound out of synch on BBC HD
 

My wife noticed it on Jonathan Ross. Not sure if it was Friday or the Friday before but it was very slight and took me sometime to notice. Typical woman!

Re: Sound out of synch on BBC HD
 

ha ha

Intermittant issue then... will have to keep our ears on it :)

Re: Sound out of synch on BBC HD
 

Hi - not at home at the moment. I will try and check tonight, and report if I can get to the front of the queue for the family laptop :)

mdancer

Re: Sound out of synch on BBC HD
 

Cool... we'll get to the bottom of it soon, I'm sure.

:)

Re: Sound out of synch on BBC HD
 

Hi - needless to say too much going on to get on the laptop to report last night. However, did watch a bit of BBCHD. It seemed to me that there was still a slight problem. Not as bad as it has been, but not quite right. BBCHD Blog implied that they have been installing more software/equiptment to counter the complaints of poor picture quality. I wonder if this has had an impact on the sound in some way.

mdancer

Re: Sound out of synch on BBC HD
 

Could be.

Re: Sound out of synch on BBC HD
 

I've noticed it being out of sync on a lot of BBC channels recently, including HD. Yesterday morning Breakfast News was very out and I noticed some of the Glastonbury stuff wasn't brilliant last night either.

Usually a quick change up a channel and back down again sorts it though.

One thing I have heard with the sound on BBC HD is that during the World Cup matches, everytime the commentator speaks there seems to be an increase in the background noise. It's almost as if it's picking up extra background noise through their mic's. If you switch to BBC 1, it sounds normal.

I suppose it could be the signal feed from SA but I've not noticed it on the ITV coverage on HD.

Re: Sound out of synch on BBC HD
 

Hi - yes I agree there was a problem with the Glastonbury broadcast last night. Not really good enough is it!

mdancer

Re: Sound out of synch on BBC HD
 

Hi all - well I reckon it's still out of synch. However, BBCHD from on demand is fine as are the other HD channels. Not sure where to go from here. The thought of calling faults and trying to explain this one........well

mdancer:shrug:

Re: Sound out of synch on BBC HD
 

Ok... really want to get to the bottom of this issue....

Can anyone who is having problems, with the sound being out of sync on BBC HD, please post in this thread.

I need the time/date/programme to see where the fault is.

Many thanks :)

Re: Sound out of synch on BBC HD
 

Thanks DF - I see there were problems with EurosportHD. I was watching Top Gear on BBCHD 8pm last night, and it was out of sync.

mdancer

Re: Sound out of synch on BBC HD
 

Cheers... from what's been happening it sounds like it's been drifting out and coming back. Damn, I wasn't watching when Top Gear was on!

It's not nice watching out of sync programming is it? It sounds like it's dubbed :D

I'm back in work on Wednesday, so will have a word with the late team and see if they can spot it. Just wish it was permanent like EuroSport HD was, so much easier to rectify. :)

Re: Sound out of synch on BBC HD
 

Cheers DF - good luck with your mission. However, does seem to me more often out of sync than otherwise.

mdancer

Re: Sound out of synch on BBC HD
 

I have noticed it mostly on HD channels but now it seems to be on non HD channels and I am getting fed up.I have reported this problem to Virgin at least 3 times. The last technician to turn up said there is nothing that can be done.I have another technician turning up tomorrow I want something done.
I am from the North East by the way

Re: Sound out of synch on BBC HD
 

Why get another technician, your just wasting your time and the technicians

Re: Sound out of synch on BBC HD
 

Are you sure it's not your TV/Amp if it's most channels? What have the VM techs done/said?

Re: Sound out of synch on BBC HD
 

Its only happened since I had the HD box installed and there is no problem on digital tv via my aerial.
The last technician said there is nothing that can be done.
So phoned virgin this morning and told them I want my old box back and that I shall probably move to Sky.
As I have reported problem 3 times and its still not fixed then there is no reason why I cant.

Re: Sound out of synch on BBC HD
 

Which HD box is it? Cisco V-HD, Samsung V+ or Scientific-Atlanta V+?

And what town are you in?

Re: Sound out of synch on BBC HD
 

Samsung V+

And Sunny Sunderland lol

Re: Sound out of synch on BBC HD
 

Hmmm... What TV do you have, and how is all your kit connected?

Re: Sound out of synch on BBC HD
 

Toshiba Regza 42x3030d
V box to tv via HDMI
V box optical to Yamaha digi sound box.

Re: Sound out of synch on BBC HD
 

I've now had v+hd installed a week and have noticed that bbc goes out of synch after 15mins discovery after 30mins on every programme other channels are fine so far

Re: Sound out of synch on BBC HD
 

If you listen to the sound from the TV, is it in sync?

Re: Sound out of synch on BBC HD
 

I mainly use the tv speaker which is out of sync but when I have put the external speaker on it is also out.

Re: Sound out of synch on BBC HD
 

Ok, I'm baffled. What did the tech say?

Re: Sound out of synch on BBC HD
 

Hi all - just watching bbchd. Infact it is unwatchable because it is badly out of sync. Any suggestions?

Mdancer

Re: Sound out of synch on BBC HD
 

Hello Spiderplant

Well the techo said there was nothing he could do and had never heard of a problem like this,went out to phone his boss,came back and said his boss had heard of the problem before but didnt know how to fix it.
I did suggest that the fault be reported nationally as other people were having problems to which he said that should happen.So why is nothing being done.
Do people with Sky have the same problem

By the way the sound on sky news last night was terrible but I put that down to it being a ****ed Gazza turning up at Rothbury lol

Re: Sound out of synch on BBC HD
 

I can't see anyone who has the same problem as you. Yes, there have been lip-sync problems on BBC HD, Living HD and Eurosport HD recently, but you seem to be suggesting all channels are affected. Normally if people report this on all channels, it turns out they are using a system that is delaying the sound (many amps have an adjustable delay setting). But you say it happens when you have the sound through the TV too.

Like I said - I'm baffled.

One test you could do for me, assuming you've got at least 12 hours free on your V+... Set your V+ to record BBC HD Preview at 03:40 tomorrow. When you play it back, at some point there will be a sync test. It's a black-and-white screen with a bar moving from left to right and a clapperboard sound. Where do you hear the sound?

More info on the test here (scroll down to "AUDIO VIDEO SYNC") http://www.bbc.co.uk/blogs/bbcintern...rom_the_h.html

Re: Sound out of synch on BBC HD
 

Hi mdancer, I'm back in the office on Monday night, so if you could check then and post in this thread?, then I'll do some testing myself in the office with the various set ups we've got.

Thanks

Re: Sound out of synch on BBC HD
 

As predicted

Re: Sound out of synch on BBC HD
 

Hi - DF sorry just picked up your post. I was watching Top Gear on BBCHD last night and it was out of sync. I have tried in the interim of changing my optical cable connections. I now have it going from the V+ to the SONY surround speaker stand, but no change. I had it going from the SONY Bravia optical out to the surround originally. If there is no optical there is no 5.1? I have checked out other HD channels and they are okay. Also out of sync TV speakers.

Mdancer

Re: Sound out of synch on BBC HD
 

Is it out of synch at this time? I'll check the office tv.

---------- Post added at 17:47 ---------- Previous post was at 17:40 ----------

Seems ok just now... I'll check when The One Show is on later. :)

I've watched a couple of recording from BBC HD from last week and they were out of synch at times

---------- Post added at 19:02 ---------- Previous post was at 17:47 ----------

The One show is in sych in the office.

Re: Sound out of synch on BBC HD
 

just checked again and seems ok... will check again tomorrow night :)

Re: Sound out of synch on BBC HD
 

DF - thanks for your watching brief. From what you said there does seem to be a problem. Maybe I am not going mad afterall. I did check last night and there was a problem, but just with BBCHD, other HD channels broadcasting in HD with 5.1 sound were fine.

cheers

Re: Sound out of synch on BBC HD
 

I'll check again tonight... does it go back in synch at any point or just stay out?

Re: Sound out of synch on BBC HD
 

Hmm good question. I would say that whilst it always out of sync the amount does vary, from watchable with me grumbling to totally unwatchable and changing channel. If that makes sense.

mdancer

Re: Sound out of synch on BBC HD
 

Yeah :)

I'm going to monitor again tonight, but when was the last time you rebooted the V+?

Re: Sound out of synch on BBC HD
 

"The Silence" seems ok..... will check again later.

Re: Sound out of synch on BBC HD
 

ok, doesn't seem to be doing it any more... I've been looking through customer reports and we've had none over the last few days for BBC HD.

Have you tried a full reboot of the box? as I've had no issues since my home V+ was rebooted a couple of days ago.

Let me know how you get on. :)

Re: Sound out of synch on BBC HD
 

DF - thanks for your help. I will try a full reboot, although it was not that long ago, a week or so.

mdancer

Re: Sound out of synch on BBC HD
 

Cool, let us know how you get on, I'm in the office tonight, so can check from our side :tu:

Re: Sound out of synch on BBC HD
 

Df - mains reboot. Straight onto One Show. Really bad sync. Straight onto discovery hd perfect. Aaaggh

Mdancer

---------- Post added at 19:24 ---------- Previous post was at 19:07 ----------

Df - Weird not sure if it is my imagination but on the one show the live studio broadcast is much much worse than recorded clips.

Mdancer

Re: Sound out of synch on BBC HD
 

hmmm... is it happening at the moment?

---------- Post added at 21:24 ---------- Previous post was at 21:19 ----------

Ok, just replicated on office tv, but not enough to raise after looking in to it, only very slightly out. How bad is it now mdancer?

Our broadcast team are looking at this now... let's see what they come back with..

Re: Sound out of synch on BBC HD
 

Hi DF - Thanks yet again for looking into this. I was not online at 9:30 last night to give you feed back. Although watching later in the evening it was out of sync, but seems to drift in an out as I indicated before. I hope your broadcast have some luck. I must admit I feel as if I am the only one experiencing this problem, and that it may be a local issue to me.

Cheers

mdancer

Re: Sound out of synch on BBC HD
 

Yeah, I wasn't too hopeful even speaking to Broadcast Team about them finding anything, but it did happen in the office when it was passed over to them.

We'll see... might possibly be a problem on your stb or as you say, more locally.

Once I've got a responce later today, I'll advise on the best way forward. :)

Re: Sound out of synch on BBC HD
 

Just found this thread after googling the same problem.

I have recently upgraded to V+ after and from day one I have had the same audio out of synch problem as described my mdancer.

So this is not an isolated case!

I reported it to Virgin on 13th July and as a result have an engineer visit booked for Monday.

Re: Sound out of synch on BBC HD
 

Just BBC HD?

---------- Post added at 18:11 ---------- Previous post was at 18:10 ----------

OK, broadcast can't see any issues. Try another reboot, if no joy then call 151 and report the issue to faults.

Re: Sound out of synch on BBC HD
 

No not just BBC HD, the issue is apparaent on all channels I have watched....but different delays and also seems to be variable. Just been watching the golf on BBC and the sound of the club is well in front of the visual action. Worse on HD.

Re: Sound out of synch on BBC HD
 

The main one I have noticed is BBC HD. Maybe you guys can check something for me. Do you see the issue on BBC HD programs that broadcast in dolby digital 5.1 AND on boradcasts with just 2.1 (Stereo) ? Or do you see it on one type in particular?

Re: Sound out of synch on BBC HD
 

Then you have a different issue, this is just BBC HD. Let us know what the tech says.

A reboot usually cures occasional sync issues though. Some problems are caused by customers amps settings, i.e. delay on too long in settings. See post #54 by Spiderplant. :)

Re: Sound out of synch on BBC HD
 

Hi - on Balance I reckon it is more pronounced on 5.1 broadcasts. Not had any real problems on other hd channels. BBChd seems to be the main culprit. If it is only on one hd channel, I am not sure how the v+ can be to blame?

Mdancer

Re: Sound out of synch on BBC HD
 

I think a fault call to 151 is the only next step.. I've exhausted all platform avenues.

Let us know how you get on. :)

Re: Sound out of synch on BBC HD
 

Hi All - I think calling in a fault is going to have to wait until after the summer holidays. Not really enough time to wait in for an engineer, before off on hols.

However just to update you BBCHD still not in sync although the amount varies. Other HD channels seem fine.

Could the V+ discriminate one HD channel from another? is there something special about the BBC feed?

mdancer

Re: Sound out of synch on BBC HD
 

The engineer called and he determined that as I was using HDMI for visual but via a SCART based setup for audio to my 5.1 surround system. The speeds of the two systems are not compatable. . If I buy an Optical cable vor my audio all will be fine, so an order from the internet has been placed and will advise results in due course.

....but I am sure his lips moved quicker than I heard his voice??

Re: Sound out of synch on BBC HD
 

Captain Fishy - Interesting. My surround is linked by HDMI with an optical cable from the V+ box to the surround system (a Sony TV stand with built in suuround, the model number escapes me).

I hope it works for you. I still wonder why BBCHD is so bad though.

mdancer

Re: Sound out of synch on BBC HD
 

Hi I have HDMI for visual and optical to a Samsung 5.1. BBC HD is still out of sync, so I wouldnt get your hopes up to much Capt-Fishy! Sorry :-(

Re: Sound out of synch on BBC HD
 

I've no external amp and I've noticed that studio-based live BBC HD (eg The One Show) is out of sync, but other stuff (eg The Damned United) is fine. Are the folk experiencing problems commenting on all BBC HD output, or just the live studio stuff?

Re: Sound out of synch on BBC HD
 

Reporting back on my cnage to opitical cable connection to my 5.1 system.
Is NO BETTER I still have lip synch problems, just watching F1 on BBC1 and its well out, however when I revert to my TV speakers using the HDMI inputs - perfecto!
But thats not why I have 5.1 - so I need to find a solution to this somehow?

Re: Sound out of synch on BBC HD
 

have you already checked your delay settings on your amp?

Re: Sound out of synch on BBC HD
 

Hi,

new to this site.

Just got new tv and hooked it up to V+HD via HDMI. Still using the scart to conect audio to my amp. The sounds through TV is fine but the sound through amp is out of synch, the sound through the amp appears to be ahead of the image and sound through tv. When I revert back to scart lead for both audio and image I still get the amp slightly ahead of the TV. My old TV didn't have this problem. Any thoughts on the problem? The new TV is LED old one was big old standard tube TV, amp in quite old, and has no synch settings.
thanks in advance

Re: Sound out of synch on BBC HD
 

Hi - It seems to me that nialli is experiencing exactly what I was getting, in that studio based programs on BBCHD are/have/can be out of sync. I watched Top Gear and Sherlock last night recorded from BBCHD, and the sound was okay. Hopefully, the issue has resolved itself in the CM17 area. So no calls yet to faults then. I will continue to monitor.

Sorry to see other people getting the same problem, is this now proof that there is a problem with the BBC feed?

mdancer

Re: Sound out of synch on BBC HD
 

The TV takes a small amount of time to process the video, the TV delays its sound by the same small amount of time. Your amp does not know about any video delay but there is usually some delay adjustment within the amp. Sky HD box allows delay to be set, but not sure about Virgin one.

Re: Sound out of synch on BBC HD
 

Thanks for that, if I connect the audio for my amp from my tv with optical lead instead of direct from the virgin box will this fix the problem? Will I still get full surround sound from virgin hd and my blu ray dvd?

I suppose only one way to find out, buy an optical lead!

I have a sony amp thats about 10 years old not sure if it's got a delay setting what is the short name for delay that I should look for in the menus?

thanks in advance

Re: Sound out of synch on BBC HD
 

Hi - I had an optical lead from my Sony TV to Sony Surround System, and the sound was out of sync on BBCHD. I changed it to the optical lead from V+ to surround. There was no obvious difference. That is the way it remains. In the Surround system menu there is an audio sync option, but it is either on or off. It is certainly very noticable when switched off, but on BBCHD can be out of sync.

mdancer

Re: Sound out of synch on BBC HD
 

Hi - I also have a sony TV and Sony Surround System and experiencing the same problem. Have tried optical from V Box (not V+) direct to amp and makes no difference. Most HD channels seem to hve the sync problem. The Sony Sytem can let you alter the Sync but still cannot match the sound with the picture. I have contacted Virgin on 151 and the guy was investigating and comming back to me Friday evening (30.07.10.) To date not heard back. Has DF continued this elsewhere on the forum?

Re: Sound out of synch on BBC HD
 

hi all - back from hols. i see there has been a bit of traffic on this. Andy70 I am particularily interested if you get any response from the techs. It seems you have a very similar problem to me. I was watching a couple of HD programs I had recorded, Gadget Show on Five HD was out of synch, and so was Sherlock of the 1st August. Sherlock HD on catch up was fine! The One show live last night was out of synch.

I am still not convinced that there is a problem with the V+.

Good luck with your quest Andy70.

mdancer

Re: Sound out of synch on BBC HD
 

mdancer - not got anywhere with Virgin. posted the following on Virgin's own
Help & Support Forum under 'V+ HD sound sync issues?'

'I have the standard HD box and am also experiencing the problem with Lip Sync for most HD channels and esp. BBCHD, when put through surround sound system. I have A Sony Bravia with HDMI & Optical link to a Sony Blueray Surround Sound System. I have connected the optical out of the Virgin box direct into the surround sound amp but problem is still there. The amp itself has the ability to change the sync but I am still unable to match the picture with the sound. I reported the fault to a guy called Matthew in Virgin's Swansea fault team last Thursday evening ...he was going to investigate and call back the following evening...to date no call back! I have since carried out some other research on the net and it appears (I think) to be a broadcast issue and a known problem with LCD / HD technology. Other forums such as AV and cable have many threads on the issue. The BBC have even commissoned a report on the problem http://tech.ebu.ch/docs/techreview/t...dio-Delays.pdf

I understand that SKY Boxs have the ability to alter the sync, whereas the Virgin Boxs do not.

Are Virgin really looking into this problem and trying to resolve, I do not beleive they are not aware the problem exists. Have any of the other people who posted earlier on this thread had the problem resolved??? Hope to hear from someone soon'

Had a reply from someone advising 'We are looking into the problem and have been unable to re-create on a number of surround sound systems. We will continue to look into this.' Did not appear to be direct from Virgin themselves though?

Not really sure what to do next as no one at Virgin seems to admit the problem exists or claim not to know the problem exists. I am down in B'mth so has to be a nationwide problem.

Re: Sound out of synch on BBC HD
 

Hi Andy70 good to hear from you. I was just about to break forum protocol and paste a link to Digital Spy forum at http://www.digitalspy.co.uk/forums/s....php?t=1298056 but won't do that. As you say there is a similar thread on there. It looks like a virgin team member was investigating it suggesting it may be a local issue. To be fair Digital Fanatic has been very helpful, but it seems that the main Techie team will not investigate unless they can replicate the issue. They saw it once! see earlier post. But nothing came of it.

Digital Fanatic suggested I phone 151, but your post proved my fears about that approach. Hopefully the Virgin team will start to take this issue seriously soon via the support forum.

I am begining to think that we should all stop wingeing about how many HD channels Sky has got compared with Virgin, and get the ones we have got working properly.

mdancer

Re: Sound out of synch on BBC HD
 

Hi mdancer

It might be worth you putting a post on the Virgin Forum as well...the more complaints they have the more they will have to try and sort.

Andy70

Re: Sound out of synch on BBC HD
 

Watched The One Show this evening - no lip sync issues at all. First time in a long time it's been okay. Maybe the temporary summer hosts of the show were being dubbed ;)

Re: Sound out of synch on BBC HD
 

Nialli - pleased to hear your problems are resolved, long may it continue.

Maybe I am being to picky, but it really jars to watch a programme that is out of sync.

I have now added my voice to the help and support forum on virginmedia as Andy70 suggested. I would recommend those who are bothered about this problem to add theirs. It seems that Virgin Techies moderate the forum and can assist. Although there are those on this forum who have given their all to help, but they have to remain in the shadows.

mdancer

Re: Sound out of synch on BBC HD
 

We are looking in to this again... will update if we get any info. Please anyone with this issue, can you please post in the same thread as mdancer has on our community forum? The only reason I ask this is that we can get your account info there, but due to data protection, we can't here.

Thanks guys

http://community.virginmedia.com/t5/...p/95284/page/6

Re: Sound out of synch on BBC HD
 

London E7 ex NTL area. V+ SA Box into AV amp optical out.

BBC HD. Sky Movies HD. Film 4 HD. Channel 5 HD(These are the channels I've noticed).

All intermittent. Changing channels and going back does not help. On recorded items as well (eg the Gadget Show from Monday I just put on the sync is so bad I think I will just not watch it and delete it).

---------- Post added at 20:16 ---------- Previous post was at 20:07 ----------

I tried to but why won't my My Virgin Media log in let me access the forums without registering yet again?! :(

Re: Sound out of synch on BBC HD
 

you have to register as a Forum Member. :)