Virgin Mobile & HTC Desire
 

Hi. Haven't posted here in ages.

I read somewhere that Virgin Mobile would be offering the HTC Desire on contract. Not sure of exact terms of the contract but existing Virgin customers could have it from £30 a month for 18 months or £25 a month for 2 years.
http://www.techradar.com/news/phone-...eal-yet-680099

It's a phone I really want but I have a few questions about Virgin Mobile

• How "Unlimited" is their Internet and what about Unlimited Push E-mail?
• Is signal good? I know they use T-Mobile's stuff
• What is customer support like.

I have more but that's all I can think of now.

Thanks in advance

Martyn

Re: Virgin Mobile & HTC Desire
 

ok i got this last week its an awesome phone :)

ya get 1.02GB data per month under the £25 a month for 2 years deal (Fair useage policy) and Ive barely uses 0.01 of it in a week!

signal seems fine but never had a problem on T- Mobile

Customer support seemed fine but i only phoned up to ask something about the data

but generally a quality phone got for it :)

Re: Virgin Mobile & HTC Desire
 

Thanks

How do you keep track of how much Internet you are using?

Re: Virgin Mobile & HTC Desire
 

If the data is enough really depends on what you're doing.
If you're streaming from last.fm or spotify all the time you're going to eat through it. If you're just doing normal usage, checking email, browsing the web a bit, it'll be fine.

I'd say I'm pretty heavy on usage in terms of browsing (but I don't stream audio or video much) and I usually do about 15mb a day just with web browsing on the bus, and apps like facebook pulling data down, which is about 500mb a month.

It's really easy to track usage, there's a free app called netcounter which will log your data usage by interface, so wifi is kept seperate to mobile, and you can set alerts on usage levels, so if you're close to your limit it'll alert you.

Signal is fine, excellent in some areas, marginal in others, but about the same as the other networks.

Customer support has been great for me so far, accidently changed my tariff online because there's no confirmation just a click and it's changed and they changed it back immediately for me no hassle.

Re: Virgin Mobile & HTC Desire
 

either that or log onto the virginmobile page and it shows you how much data remaining. :) i tend to connect to mates wi-fi networks if im going to be doing something hefty with the phone. and i love the fact i can have a switch on the front to turn off mobile net and then turn on wi-fi so i know im not accidentily using the data when i dont want to.

Re: Virgin Mobile & HTC Desire
 

Awesome. Thanks guys!

Re: Virgin Mobile & HTC Desire
 

You can now get the same info (data/mins/texts) remaining on the mobile homepage on your handset

Re: Virgin Mobile & HTC Desire
 

yea i spotted that but i try to avoid using my data as i have mainly used it for Sat nav) and just connect to wi-fi when i want a browse. and when connected to wi-fi it wont show that info

Re: Virgin Mobile & HTC Desire
 

The HTC HD2 and the HTC Desire are both out of stock on the Virgin Mobile website at the moment.

http://www.virginmobile.com/vm/home.do

Re: Virgin Mobile & HTC Desire
 

Desire should be back in stock from Monday (unless they've sold out again already!)

Re: Virgin Mobile & HTC Desire
 

When they were last in stock they starting limiting them to Virginmedia customers only as the uptake on the Desire was so great, I wonder if they will do so again.

Re: Virgin Mobile & HTC Desire
 

I think last time there were also some issues with HTC being able to fulfill orders in time - as all the other networks all seems to run out around the same time

Re: Virgin Mobile & HTC Desire
 

They are a very popular phone and quite a few of my colleagues have got either the HD2 or the Desire, not me though my contract has 9 months to run.:erm:;)

Re: Virgin Mobile & HTC Desire
 

The HD2 won't be back in stock though as it's been discontinued as a handset on VM as far as I know

Re: Virgin Mobile & HTC Desire
 

They were the last phones they had in stock in the HTC range, plus they were offering refurbished as new models at a reduced price and even they flew out.

At least when my contract is up the will be something new and exciting to get.;)

Re: Virgin Mobile & HTC Desire
 

I got a HD2 I am putting up for sale as long as I like the Desire lol

Re: Virgin Mobile & HTC Desire
 

Thanks guys for the responses. My last question is will 1GB a month really be enough? T-Mobile offer 3GB. This phone always needs to be online except when at home using my wireless connection.

Re: Virgin Mobile & HTC Desire
 

1GB is plenty, after a couple of month with the Desire on Virgin I usually use about 600MB a month.

Re: Virgin Mobile & HTC Desire
 

'If' I was to go over the 1GB what's the charge? I know you can get apps to easily turn off 3G and just use WiFi when available.

Re: Virgin Mobile & HTC Desire
 

They have a 30p per day for web access which have a limit of 25mb per day. However you aren't likely to go over the 1gb per month.

Re: Virgin Mobile & HTC Desire
 

I've put my name down for one on Monday but they aren't in stock at the moment and should be in today. I am supposed to be phoned when they come in but I was the 9th person waiting. Any ideas when Virgin get new stock?

Re: Virgin Mobile & HTC Desire
 

The Desire has the ability to turn off the Mobile connection built in (while leaving the Voice services untouched) - you don't need a 3rd party app

---------- Post added at 13:24 ---------- Previous post was at 13:23 ----------

If they've run out of the handsets they got in this week then it's going to be a while unfortunately :(

Re: Virgin Mobile & HTC Desire
 

It seems you can now download the Voice search app from the Android Market.

It's still missing Speech to Text though

Re: Virgin Mobile & HTC Desire
 

Ah, where is that switch?

Re: Virgin Mobile & HTC Desire
 

if you got widgets there is either one there or one you can download

as for data press and hold the off button and you get an option to turn data off

Re: Virgin Mobile & HTC Desire
 

The HTC Desire is full of bugs. HTV and Virgin know about them but aren't making it public.

Virgin customer service has gone from being the best ever to the worst, they repeatedly get my bundles wrong, the website barely works, they never reply to emails sent from the website.

If I wasn't in so deep now, I'd change to a different, more honest service provider

Re: Virgin Mobile & HTC Desire
 

Such as? I've had mine for 3 months now and not had any problems with it?

Re: Virgin Mobile & HTC Desire
 

id like to know them too had mine for nearly a month and had no problems with it except one android issues which doesn't annoy me

Re: Virgin Mobile & HTC Desire
 

Odd that as the are many people I work with own either a HD2 or a Desire and none of them are experiencing any issues.

You will have an issue with some of the American firmware upgrades available if you download the wrong one but that is easily rectified, read the reviews first.;)

Re: Virgin Mobile & HTC Desire
 

American firmware for which handset the HD2 or the Desire?

Re: Virgin Mobile & HTC Desire
 

HD2 and it caused some kind of issue so he removed it and put something else on it, no idea what as he is forever tinkering with it.

It may have been something along the lines of the American version of T-Mobile I think and some firmware from there did not like the UK version of the phone.

He is always on the HD2 forums as well.

Re: Virgin Mobile & HTC Desire
 

Well there is the T mous American version which is different . On the Dev site there are 2 different sections for each . A lot of the HD2 Leo custom firmwares are compatible with the American device but IIRC there is a radio issue the other way around. Some of the radios work with both devices though

Re: Virgin Mobile & HTC Desire
 

I sit next to him and he tells what he has done this time, but as I do not have a HTC I do not follow him completely as I have around 9 months of my contract still to go.;)

Re: Virgin Mobile & HTC Desire
 

I agree with everything above except signal, out of all mobile phone networks I rate t-mobile/virgin the worst and I live in the city.

Re: Virgin Mobile & HTC Desire
 

I live in Glasgow and Virgin gives me a perfect signal most of the time where as when I was on O2 the signal was pretty poor.

It just depends on where you live for your experiences of the networks.

Re: Virgin Mobile & HTC Desire
 

I never have an issue anywhere that I go with regards signal on the Virgin network.;)

Re: Virgin Mobile & HTC Desire
 

Well, I called HTC and they confirmed it. It's the new version of Android causing it to behave badly apparently

Re: Virgin Mobile & HTC Desire
 

As I said they are trying other versions so may not be caught up the problem you are having so maybe that is the answer as the are specialised HTC forums out there with all the answers.

Re: Virgin Mobile & HTC Desire
 

Of course a Virgin staff member would say all this. I don't understand why you can't admit there's a fault/bug. HTC admit it, and they say Virgin know all about it, yet you continue to deny it!

Re: Virgin Mobile & HTC Desire
 

everything ive found lists the same five bugs so its hardly "full" of bugs as you put it, ive encountered 1 maybe 2 but they dont bother me i just get on with it.

Re: Virgin Mobile & HTC Desire
 

What is behaving badly?

The new 2.2 Android isn't available for the Desire yet.

Re: Virgin Mobile & HTC Desire
 

I am not denying it as I do not work for Virgin Mobile.:erm:;)

My colleagues have this phone with no issues but they are geeks and just deal with it by flashing and installing different firmwares and such like.:D

Re: Virgin Mobile & HTC Desire
 

Phones are ok just the network and billing that sucks :)

Re: Virgin Mobile & HTC Desire
 

I have no issues with the network anywhere that I go in the country and have never had any issues with the billing.:)

I find paying 10p to speak to an agent over a fault annoying especially when the guy did not have a clue and in the end I googled and fixed the issue myself.:erm:

Re: Virgin Mobile & HTC Desire
 

My Desire had an update this morning (1.21.405.2) Not the awaited android 2.2 one though :(

And now I am resetting up my scene again.

Re: Virgin Mobile & HTC Desire
 

[QUOTE=Masque;35044868]I am not denying it as I do not work for Virgin Mobile.:erm:;)

Virgin Media, Virgin mobile. It's all crap service these days.

Re: Virgin Mobile & HTC Desire
 

No, it's not.

Re: Virgin Mobile & HTC Desire
 

Are you actually a customer?

If not how can you comment.

I have been a Virginmedia customer for around 15 years through all its various guises with no real major issues in that time and I do not have a BT line to my property and nor do I want one.

As for Virgin Mobile I have been a customer for around 5 years and the only issue I have is the 10p charge for calling technical support.

Re: Virgin Mobile & HTC Desire
 

Yes, I'm a customer. How typical of a Virgin customer service person to doubt what the customer says.

But they have finally, after two months and many broken promises, replaced my faulty HTC. They have yet to refund me for overcharging on 3 occasions, for the cost of taking their calls while abroad, for accidentally removing my roaming facility while I was away on business.

But I'm sure with staff such as you I can be confident of being treated with respect and honesty

Re: Virgin Mobile & HTC Desire
 

Not doubting just asking a question and giving my experience of Virgin Mobile as well.

Re: Virgin Mobile & HTC Desire
 

So why did you say
"Are you actually a customer?

If not how can you comment."

as you're staff, your opinion isn't really valid.

Re: Virgin Mobile & HTC Desire
 

I was a customer well before I was a member of staff and I am not a Virgin Mobile staff member either.

I am a customer because I want to be not because I work for them so quite valid.

Re: Virgin Mobile & HTC Desire
 

Saying

'It's all crap service these days' isn't a valid statement either as you don't speak for ALL the people who use them.

You may experience a crap service but it doesn't mean it all is.

I don't experience a crap service.

I also get my 10 refunded if I make a call and it's their fault ;)

Re: Virgin Mobile & HTC Desire
 

i think you guys , with over 20,000 posts between you, need to find something more exciting to occupy yourselves with....

Re: Virgin Mobile & HTC Desire
 

Ah so having what you said repeated back makes you think I'm in some way not occupied.

Maybe you should consider actually thinking before posting? That way when you make a comment you later realise is false you don't have to start talking crap.

Re: Virgin Mobile & HTC Desire
 

Quite a non retort there to say the least.:D:D:D:D:D

You did notice my displeasure at Virgin Mobiles 10p charge which is quite annoying.;)

Re: Virgin Mobile & HTC Desire
 

But you could always email them through your online account and do away with the 10p call charge. I've done that and had them call me back.

Re: Virgin Mobile & HTC Desire
 

I know but if you need to sort it at the time I just bite the bullet as it is just 10p even though its an annoying little charge.

Re: Virgin Mobile & HTC Desire
 

Thinking of getting htc after contract runs out next week.
What's the cheapest deal available for a free phone for virgin customers?
Dial a phone doing for £20.00 month on o2 but no data included.
Are there plenty of good quality games on htc (currently use iPod touch)
Does logmein ignition work on htc?
Does BBC iplayer stream ok?
What about other channels?

Re: Virgin Mobile & HTC Desire
 

Android has loads of games available for it. It may be worth waiting to see what you can get with the Desire HD next month or October

Re: Virgin Mobile & HTC Desire
 

He said good quality though.

One area Android lacks at the moment is games, the overall standard of them isn't anywhere near what it is on the iphone. It's getting better, with more and more iphone devs jumping over, but it's just a very immature market with very few stand out games.

Logmein Ignition has an app that works extremely well, it's €23.99.

Iplayer streams perfectly using the website if you're on 2.2, there's also apps that work well.
You can stream anything that uses flash based players as android 2.2 has native flash 10.1 support (including VM's player).

Re: Virgin Mobile & HTC Desire
 

I dunno the games I play are pretty good

Re: Virgin Mobile & HTC Desire
 

I don't think BBC iplayer has a app for Android phones yet, but MyPlayer is good.

Re: Virgin Mobile & HTC Desire
 

You don't seen an inlayer app for the HTC Desire, just go to the iplayer site, it works fine.

Re: Virgin Mobile & HTC Desire
 

No. It does not work. Not at all. It quite clearly says "Your Phone Is Not Supported" if you go to iPlayer on a HTC Desire.

Don't believe what Virgin tell you. Most of the staff haven't a clue.

Re: Virgin Mobile & HTC Desire
 

But myplayer works just fine (well on my 2.2 Voda Desire).

Re: Virgin Mobile & HTC Desire
 

Yes it does work just fine. But then that's most likely as my phone is running android 2.2

Re: Virgin Mobile & HTC Desire
 

Yes. As is mine. And BBc clearly say the HTC Desire is not supported.
Use myplayer.

You do seem to be a typical Virgin staff member, uninformed and inclined to mislead...

Re: Virgin Mobile & HTC Desire
 

Well considering dilligaf1701 is not a member of staff for Virgin it would seem you got it wrong. However your post is typical of someone who engages mouth before brain :)

However i have taken time to read your other posts and from that i can see you have a problem with Virgin staff members ??

Here's another good one http://www.cableforum.co.uk/board/35072535-post51.html

Well i do work for them so flame away.

Re: Virgin Mobile & HTC Desire
 

Well, he does say something about Virgin in his details, maybe that's where I got the idea he worked for them. But, since you say you do , perhaps you can explain why he might think iPlayer works on the HTC desire supplied by Virgin when in fact, it does not.

Re: Virgin Mobile & HTC Desire
 

I do know he has one so why not ask him that question, Its not my job to explain to you what he posted or why again why not ASK him. I personally use a iPhone and have no experience of the HTC desire. I don't work for Virgin mobile ether before you ask, I work for Virgin media a different part of the company.

Re: Virgin Mobile & HTC Desire
 

I said it works on my desire, which it does. I never said it works on one supplied by virgin.

---------- Post added at 18:21 ---------- Previous post was at 18:14 ----------

Oh and I'm on virgin mobile.

Re: Virgin Mobile & HTC Desire
 

Well, if that's the case it only further proves my point that Virgin's staff are uninformed and tend to mislead the customers. Your Desire can access a service the BBC says it cannot, mine, supplied by Virgin Mobile, can't.

Re: Virgin Mobile & HTC Desire
 

Wonder where i put my tinfoil hat ?

Re: Virgin Mobile & HTC Desire
 

I think if you actually thought about the accents and names of the staff you spoke to over at Virgin Mobile that by now you would have realised that virtually none of them are based in the UK as the callcentre you normally speak to are in the Philippines, so will be reading from a script.:D

Re: Virgin Mobile & HTC Desire
 

As a point of information, the only thing on dilli's details that mention Virgin is the Services part, where it states he has "Offnet virgin and sky+ HD" - how you translated that into into "maybe that's why I got the idea he worked for them" escapes me.....:confused:

Re: Virgin Mobile & HTC Desire
 

It gave him a vague reason to continue his childish attacks on Virgin staff .

Re: Virgin Mobile & HTC Desire
 

For some reason I now feel quite disappointed that I don't work for virgin now :)

Re: Virgin Mobile & HTC Desire
 

Well if it was for Virgin Mobile you would probably be in the Philippines with a bevy of women.;)

Re: Virgin Mobile & HTC Desire
 

You just want to be included in all that lovvvvvvvvvvvvvvvvvvvvve from Rocker :LOL:

He has a reputation to look after now :)

---------- Post added at 20:36 ---------- Previous post was at 20:35 ----------

And much better weather than here ;)

Re: Virgin Mobile & HTC Desire
 

And this make what I've said inaccurate? Are you saying that for some reason I should make allowances for non-white-europeans? That's a bit racist...

Of course, it's not actually true - some may be in the Philippines, but the ones I've spoken to are mostly UK based.

---------- Post added at 15:53 ---------- Previous post was at 15:51 ----------

Sorry I don't have as much time as you all do to sit here and post 45000 messages

Re: Virgin Mobile & HTC Desire
 

Whenever I speak to them over my phone I always get the Phillipines and the offshore agents tend to use scripts and computer based information so have no real idea of how the phones may work.

As other posters have said the BBC iplayer works fine on their phones so possibly you need to know what is different with their setup rather than saying it does not work, remember this is a help site and that is why people come on here as they tend to get the result theyu are looking for.

Re: Virgin Mobile & HTC Desire
 

I didn't know froyo had been released to virgin handsets.